Red Lobster Customer Service Complaints - page 2

I have been a regular customer of red lobster for years, I have never received poor service until last night. We did not order the $20 special, but two tables to the left did and one table to the right. We ordered the combination platter of two items, which was shrimp scampi and Walt shrimp. We arrived at 7:24. I sit there while the tables to the left and right received multiple orders of shrimp FinallyThe server came up to our table, and said oh, I'm so sorry, but they are backed up in the kitchen. In the meantime, the server on the right, ask the customer. If he needed more shrimp, and he requested more shrimp scampi, the server box, directly to the kitchen and directly back to the table and gives him an order of shrimp scampi. We received our food at 8:20 which all of the food was cold we had a If he needed more shrimp, and he requested more shrimp scampi, the server walks directly to the kitchen and directly back to the table and gives him a order of shrimp scampi. We received our food at 8:20 which all of the food was cold we had ordered an appetizer, which we did not receive the server. Broad is our bill. She had put the stuffed mushrooms on the bill. I asked her to please remove the stuffed mushrooms, which we did not receive from the bill, she did.
I normally would not leave a negative review, but I am so tired of going to places and the attitude and the service is poor. By the way, I did leave a tip of greater than 22%. Cash not on my credit card.

Managers and general managers at the port Huron Michigan store are rude treat their staff like trash. The GM for fort gratiot Michigan store is extremely rude to femals. She plays favoritism with the males and it is visually noticeable how she acts towards the men vs how she treats the women.

Me and my family were very disappointed with our red lobster experience Friday 7-23 in Sherman, texas. We were looking forward to the endless shrimp our favorite, but the food just wasn't up to par and we had wait a ridiculous long time for it to get to our table. My niece ordered the 1# crab legs and they were covered in a garlic butter that made eating the crab legs very difficult... she was covered in it.

We ate at red lobster in Augusta, Georgia 2847 Washington. We ordered a 1 1/4 pound live lobster steamed. It came with a whole lobster body and a frozen lobster tail pushed up to the body. There was no connecting tissue. No row. And the lobster tail was a frozen rock lobster tail.
Totally unprofessional to play with someone's food. You can reach me at 615-812-3500.
I guess my only remedy will be to disclose this on TripAdvisor as that no one will answer the phone.

Red Lobster was my favorite restaurant until last night at your Eau Claire, WI location. Our bill was well over $100 for two people. One lobster tail was tasteless and colorless which made us question if it was even safe to eat. The biggest shocker was that when we ordered our entrees that cost $36+ that it did not even include a salad. Salads always used to be included and now we pay extra/separate to have a salad. I will not be returning any time soon, very disappointed.

I will say that I absolutely adored Red Lobster until today. I placed a curbside pickup order from your Whitehall location and I received a text stating my food was ready for pickup at 9:10pm. I then proceeded to the store, parked and called the curbside line at 9:14pm. I spoke with someone who said "We'll be right out". After 23 minutes of waiting at 9:37 I decided to get out of my vehicle and go inside and retrieve my order myself. Not only was there no one available when I entered the establishment, i walk to the online order door and say Hello and no one responds. I see my order sitting there and decided to wait still and a young woman with a mouth full of food finally comes out and says sorry for the wait i had other orders as shes halfway through her meal. I watched another customer at curbside go inside and get their food as well. Needless to say I paid 86.22 and I was missing both broccoli sides and my biscuits and my both steaks were cooked incorrectly. This experience has truly turned me off for life and I will not be back.

Failed to register my reservation and made us wait for close to 2 hrs.
Half of restaurant was empty. Front Door was so full no new customers could come in let alone be seated

The Red Lobster manager in Gastonia on Hope Rd. Is rude. He was very rude and lacked customer service. When asking him simply if a party could sit in the same proximity, he rudely said no and that he could not accommodate a large crowd. I nicely said I am not asking you to do this, I just would not like to sit on opposite sides of the restaurant. He said no and I am not going to serve you. You can leave. I have spent my whole like coming to this red lobster and have never had a problem. This needs to be looked into. As a manger you should not talk to guest like that. I will not go again and I will be calling cooperate and escalating this matter.

I am having trouble ordering on the Red Lobster app. It goes straight to the menu not allowing me to select delivery, pick up, address for delivery, time for delivery, etc. It will allow me to select from the menu and order stuff, but when you go to the cart, it shows nothing and immediately takes you back to the order. This has been going on for two days. I'm unable to order because it won't form a cart. I have to get deliveries because I'm disabled. Can someone please help me? This has never happened before. I'm a platinum member. Now I have to order from other places instead of yours.

Your customer service people at the red lobster Southhaven MS are the rudest people ever. We brought my mother here for her anniversary avfernloosing her husband of 40 years. They came to red lobster for their anniversary every year FOR FOURTY YEARS and this establishment refused to sit our family together

Usually get good service in Salina, KS but got a horrible waitress who took her time initially greeting us for drinks, forgot my salad, only time she asked if we needed anything was when we were ready to leave, never asked if I needed a refill on my drink.

I have never ever had such bad experience at Red Lobster in the 40 years living in Milwaukee. I was invited to dinner along with 2 other people a total of 4....my 91 year old aunt was with us. We went to Red Lobster at 2801 N. Mayfair Rd. Wauwatosa, Wisconsin . The food was ridiculous. They didn't have small plates to put your biscuits on. They said the dishwasher was broke. We had to eat the stuffed mushroom appetizer out of a small carry out. It look like it had been sitting for a while in a warmer all dried up. You had to use the knife to cut through the cheese. The soup was cold.. We sent it back to be heated. I asked for French and ranch dressing on my salad. It was so soggy I couldn't eat it ..what ever happened to the little containers they give you on the side with the kind of salad dressing you asked for. We didn't know they had catfish on the menu, so that is what we ordered, we told the manager it was too salty too hard and didn't taste like nothing. She complemented us with a dessert however, I was under the impression that this particular location is closing because I have never seen the food taste or even look the way it did that was $138 wasted. ??? ♀️
Table 108
Check #38253
17:55:15 04/07/23. GST. 4

I have never ever had such bad experience at Red Lobster in the 40 years living in Milwaukee. I was invited to dinner along with 2 other people a total of 4....my 91 year old aunt was with us. We went to Red Lobster at 2801 N. Mayfair Rd. Wauwatosa, Wisconsin . The food was ridiculous. They didn't have small plates to put your biscuits on. They said the dishwasher was broke. We had to eat the stuffed mushroom appetizer out of a small carry out. It look like it had been sitting for a while in a warmer all dried up. You had to use the knife to cut through the cheese. The soup was cold.. We sent it back to be heated. I asked for French and ranch dressing on my salad. It was so soggy I couldn't eat it ..what ever happened to the little containers they give you on the side with the kind of salad dressing you asked for. We didn't know they had catfish on the menu, so that is what we ordered, we told the manager it was too salty too hard and didn't taste like nothing. She complemented us with a dessert however, I was under the impression that this particular location is closing because I have never seen the food taste or even look the way it did that was $138 wasted. ??? ♀️

Forsyth Red Lobster is filthy,Sliver was dirty with food on it walls filthy, curtains had food on them service was lousy never eat there again

I usually frequent Red Lobster in Mentor, Ohio. I was very surprised that you know longer have the shrimp cocktail available. I will no longer be visiting Red Lobster because of this elimination of shrimp cocktail. Eating shrimp not breaded is so much healthy for us. I was okay with the loss of your potato soup but now the shrimp cocktail! I'm very disappointed.

I took my friend who is 88 years old out to Red lobster in Lancaster last Thursday night around 5pm for dinner he was so hungry for a good lobster, unfortunately that didn't happen his lobster was hard and like eating rubber, he said it was the worst he ever had,not only the bad food that night,but we had bad service, we just got our dinner plates and the waiter said do you think you will want dessert, he'll I didn't even get to take a bite of my dinner,,than he was like do you want anything else,,he brings out our bill,,and we ordered steak to go,and he forgot to put that on our 1st bill so he than ran another bill for the steak,,meanwhile we are fighting with the lobster trying break it to eat it ended up spilling a coke,,meanwhile we get a manager to come back,,she said we will take your steak off your bill,,which was fo our dog,,big deal,meanwhile we had a terrible meal and bad service,,,and we get a free steak for our dog,and spent and 112,00,for real ,it was a nightmare, we will never come back,,Richard told his friends it was bad,Richard should of gotten his dinner free ,or aleast they could of honor us with dessert, it was very poor,I will never go back again,,

Ate there 3 years ago was bad but 3 weeks ago decided to give another try. The food and service was sub par. Our check was for 2 people $105.00 couldn't eat the food. They no longer offer a salad with meal now is charged $2.99 extra. Will never eat there again. Sure have gone down hill from what they used to be

I ate at the Red Lobster in Ames, Iowa last weekend. Was so excited! Spent 50 dollars on the lobster feast and was sooooo disappointed. Both of the lobster tails were way too done. Very rubbery. And the lobster and shrimp pasta was not good at all. I was looking so forward to it! Will never go back.

Went to Red Lobster in North Charleston, Mall Drive. My family of 3 were vomiting all night. I called and told them we got sick and the manager informed me "i am trained and have a lot of experience in this field and food poisoning takes 24 hours to show up". First, why am I getting a medical opinion from a manager of a Red Lobster? Second - she was defensive from the beginning telling me they served over 400 yesterday and no one else got sick. Condescending, patronizing and I spent a lot of money to come to SC for my son to play hockey and now he's laid up in bed. This was not the time for your patronizing behavior. I am so disappointed.

Hey my name is Vashti Robinson I was working at red lobster on Candler Road and I got fired for no reason all because I had ask Mrs. Q if I can get my position switched from being a serve to like a host or something and when I ask here she told me to take the day off and the day off became weeks and I had to look for another job I have the screenshot showing where she didn't txt back and she called but I couldn't answer because I had family stuff going on I couldn't answer and when I texted her that again no text back. There was no communication no nothing she just ignored me and I have the screenshots to prove it and this was In January of this year.

I'd give 3 1/2 Stars and 3 of those stars are for the servers, whomever are usually all pretty great & 1/2 star is for the food & who ever makes the food decisions around there. Why change a good thing!???
My complaint today is about the "Seafood" stuffed mushrooms. They are now rice sruffed mushrooms and for some reason the seasoning has been changed! WHY!??
You've also changed your calamari, which at one time was banging! Served with Tempura broccoli it was delicious. You've taken away your dragon broccoli completely, along with the delicious dragon sauce(you could eat that on anything). All in all, in the 30 yrs I've been a faithful customer. I'm quite disappointed with the rice stuffed mushrooms & all the other delicious amazing items that have been taken away or changed for the worse.

We went to Red lobster today in Dundee I had a burger which was good My husband had the fish it was very greasy We complained and all the ways just said was I'm sorry really She should have done something about it

Worst experience after experience ever after third chance Dickson city near Scranton Pennsylvania Ever go to Dickson city red lobster

Just left the Red Lobster in Langhorne Pa. Will never go back again. Very disappointed. The restaurant was very dirty. Stuff all over the floors. Service was not good. Food wasn't great either. We received two baked potatoes with our meal that were the size of an egg. I go out to dinner frequently and nthis was the first time I ebbed received a baked potato like that. Never seen a Manager while we were there. Really has gone down hill. Really sad use to be pretty decent.

Everything is microwaved. Sea food is not something you can microwave. It was upsetting. And expensive. Never again !