Customer Service Scoreboard
I have venue booked for wedding of my sister on 23rd july at hotel radission blu paschim vihar, delhi. My ordeal started since morning when the dda officails landed up on the confirmed assembly point premises which hotel officials confirmed to me. it was not legal to make assembly point there as per dda. later on the so called few snacks got over at 1115 pm in night when only 350 guest had dinner. there was malfunctioning of ac at dinner area which was not addressed. the hotel seems to decrease the number and duration of snack services which led to increased plate count and hence bill. The chef and the management forgot to add live pasta counter as per deal. Also at the end we were charged full for snacks,( which were not eaten, coldreinks, frutits which were off service after 1115 pm). Poor show, reflects attitude of hotel, which did not made any favourable consessions
Radisson® is synonymous with outstanding levels of service and comfort delivered with utmost style. This was definitely not the case at Radisson Fisherman's Wharf in San Francisco last week. I had made a reservation for 3 nights, but left after one night. The hotel was under renovation with constant loud drilling noise from 7am to 5 pm. The lobby was a small ugly temporary room, which was difficult to find. No restaurat or room service were available. There was no information (warning) on the internet about any renovation (the whole second floor) and no apologies made at check in (only mentioned that work will be carried out). It made the whole stay miserable and it is clear to me now that I will NEVER again stay at a Radisson hotel.
Regards,
Kenneth Lundstrom
Radisson Blu Dortmund Germany
On December 24/25 (Christmas eve 2014) the Hotel had a private TECHNO Party in the Restaurant. Since the restaurant is not sound isolated, it was impossible to sleep until 0730 am when the last guests left´. the Manager was not available and also didn't call us as asked for. And on top the customer care at Radisson acknowledged the receipt of the written complaint but never answered
I'm staying in a ridisson hotel Orlando Florida 2900 park way blvd Kissimmee fl 34747 I came to have a nice vacation with my family ,main door not close good bathroom door don't close at all plus all that bee don't have water since 8 am came back from the parks and is 6 pm still no water they said they testing the pipe , I wash my teeth with battle of water and my face same my wife and kids. Now my kids needs to go to the bathroom and they said they still testing the pipe I will never stay in this ridisson again.
Radisson Blu ,Nagpur,India.
9.7.2014 8.30 pm
We called and checked if the coupons we had got from radisson Blu were valid and what combination was possible.
On reaching waiter refused to acknowledge
Dead fly on Table
manager and waiter both belligerant, disrespectful,foul.
Refused to escalate complaint
No senior people were allowed to meet us
No Hotel manager present.
Total anarchy
Humiliating and very bad experience
This hotel is worst than a common DHABA
Charlton group take note.
Taking the matter to the Consumer Court at nagpur.
Karan Dokras
I recently had my wedding reception at the Radisson Blu in Durham. We booked and paid for the venue a year and a half prior to our wedding. We had very little correspondence from the events manager until 5 weeks before the wedding. We were then informed that we had to provide our own decorations and seat covers and had to decorate the room ourselves. With such a short time before the wedding this was difficult to arrange and hadnt included the extra costs of this in our budget, resulting in us having to scrape to gether an extra £300 to pay for this. We were told we could decorate the room the night before the wedding, but with only two weeks to go, were then told that the venue room had been booked the night before so we had to do it the moening of the wedding, luckily, i managed to get a few friends to help out with this as we had no time to do it ourselves.
We were also told when we booked the venue that we didnt have to give them final guest numbers until two weeks before the wedding, and we just had to give them an approximate. The number of guests atending the evcening we estimated about 40 people, closer to the time we realised it was much less than this, and when we tried to say the numbers had reduced to 10, they said that the charges still applied for the 40 guests as this was a minimum requirement - having already paid for the venue they refused to refund us the money for the extra guests.
We had also paid for two rooms the night before the wedding, this was included in our wedding bill, the following day the hotel charged me for one of the rooms, they took the money straight off my credit card. The next day, they took another £218 off my credit card, but didnt inform me as to what the charge was for - everything had been paid upfront and there was nothing else to pay for. I am still awaiting a response as to why they have helped themselves to my creit card and still awaiting refund a week later. They did however refund me £170 for the room they had charged me for by mistake - but then went ahead and took money from my card with no recipt or invoice or explanation as to what it was for.
The day of the wedidng was a disaster. The room was booked form 1pm. My guests were made to wait in the lobby until 1.50 as the room wasnt ready? My friends had already set the room up that morning. During the meal the all the plates were dirty, i had to pick up 10 plates before i found a clean one to be served my food on. The staff were all miserable and made us feel that we were actually a convenience to them, one member of staff serving the meals, actually stopped half way through servinf two of my guests to answer her mobile and left my guests standing for almost 10 minutes. We were then informed that we had to leave the room at 4.30 for it to be set up for the evening reception, we were told we could sit in the lobby and go to the bar - there was not enough setas for everyone so most of my guests left to go into durham so they could sit together. Some of the guests over-heard the bar staff making rude comments about "throwing us all out" and "telling us all to P**s off!!"
The whole day was a disaster, we paid £3,500 to have our wedding here, we expected much better service and certainly didnt expect to have money taken off our credit card, with no explaination as to what it was for, no response as to why this had happened, especially when the whole thing was paid for 18 month before hand! It was uan utter disgrace and i would urge people not to use this company to have their weddings their unless they want to have their eyes taken out.
Deceptive reservation practice at Radisson Blu hotels in Minneapolis MN. There are two hotels called Radisson Blu within 1 mile of each other near the Mall of America and the Minneapolis St Paul airport.
I was browsing online looking for a hotel attached to the Mall of America and found Radisson Blu. The next day I went online again and found a room at Radisson Blu for a good price but it was non-refundable. Since the price was a bit lower than I had seen I figured it was because it was a non-refundable reservation. When I arrived at the Radisson Blu 'AT' Mall of America I was told my reservation was at the Radisson Blu 'BY' Mall of America, 1 mile away and not attached to the mall. I was also told my reservation at the Radisson Blu I did not want would not be refunded.
I believe this is a practice designed to deceive. How would an out of town visitor notice the difference between these two hotels with such similar names?
I believe this is a far and deceptive way of doing business and I am going to argue for a refund of $143 for the room plus tax that I did not want.
Charleston, SC. I was there during Christmas week. They day after Christmas my family and I spent the day out around town. The next day when getting ready to head out site seeing I notice my one bottle of perfume was missing. I know where I put it plus I had used it the two days before. I was put back in my toiletry bag. When I notified the hotel about my item they waited until my check out to tell me they spoke with the housekeeper and she didnt know anything about a perfume bottle. The their way of compensating me was a $25 gift card to use at any Radisson. REALLY! If I wanted to use that, they gave it to me at check out. I may never stay at a Radisson again. Then my perfume cost more then $25. What I want is my item back or give me what would cover to replece my item. I cant believe they just think a guilty person would admit to taking something. I've traveled alot and stayed at different hotels and the Radisson is the 1st and only hotel to have stolen something from me. I would go this far if I felt like they really wanted to solve the issue . I'm not asking for much...just replace what was taken. This really makes me look at the Radisson as one of those hotels I will never stay at again.
i am in disson blue jordan tala-bay I must to say the hotel is very nice but in the dinner they are charging money for water and that isn't good a bottle of water costs 35 cents outside at the dinner they sell it for 5 dollars I think that the water at dinner must be free.
I checked many hotels in the area at dinner time and lunch time and they don't charge any money for water and charge for other bavrege I wrote a large review about the hotel at tripadvisor if you are the main office you should check this issue and change it.
We performed a repair on the Grille at the dumpster area for the hotel on International Drive, Orlando. We invoiced the repair on November 9, 2011. I have tried numerous times to resolve this issue of non-payment and even made a person trip to the hotel. They are not denying that we did the service or owe us the money but we still have not collected the money. It's not a great deal of money and I have spent a lot more of my time chasing this money that it's worth. Not a happy Vendor.
Dear sir , I am Kamal hossain sarkar & I was working with radisson blue hotel ranchi almost 1yr 4month before , when I leave this hotel I did all the formality for the company & for my pf money also , but still I hadn't recived my pf money
I contact so many times with hr manager of rd ranchi but result is so far
So I am kindly request to you plz I need help from your side , I have all the details of the conversions I did through email ,
Plz I am very poor man , this money is very important for me & my family , I am so helpless
My dad is a busy businessman and his customers come first, so I would like you to know how I saw this pan out.
Your “motto” which is on signage throughout your venue is “Yes we can”! I am afraid I counted the number of times that we were told “no we can’t” often followed by “its on your contract”.
Per your website:
At Radisson®, we are passionate about our "Yes I Can!" TM service philosophy which empowers employees to make sure that you are completely satisfied with your stay. You and your attendees will enjoy:
This was not by any means the experience our wedding party, the family or our guests had. This statement tells me as a consumer that all your employees are empowered to make the guests experience the best it can be. Now your employees from a “service” standpoint really do uphold your promise, however your management team shoots it down, not allowing them to make it right. The employees were only able to do their jobs, not make a better experience for your guests, the managers actually created a very uncomfortable experience. Our experience was a complete lack of execution of your statement.
The experience that I personally had with your management staff was horrible. Every manager that I spoke with from the set up, to during the wedding/reception brought up the “contract”, I am not sure if that is how they are trained but with my experience with your events managers across the country, I have to believe that it is. In the summer of 2012 I helped plan a wedding for my cousin and his fiancé in Madison, Wisconsin and the service during the set up of the wedding, although not nearly as bad as this, was not good. They also kept referring to the “contract”.
Working for a large insurance company I can defiantly understand the “contract”, however I also recognize this to be a high stress time for my customers and do my best not to act in a non-empathetic way during their time of stress. This was a couples wedding day, a day that they and their family will remember for ever. This day’s memories are fogged by the stress and terrible service given by your management staff.
With that said there were two engaged couples in the wedding party that will no longer be using the Radisson for their venue. In addition to that the DJ will not recommend your facility, in-fact I am sure he will discourage it, as well as the bakers who brought the cake, they said they have never ran into such rude event coordinators. No one could believe the rude treatment and how unorganized a company of your size was on the day of the wedding, that had been in the works for over 7 months (and paid for).
I have attached pictures of them setting up the room for the next group while our party tried to take pictures….keep in mind we only took pictures for less then 30 minutes. The pictures include the fact that all the profession pictures will have tables in the corners and some are in plain sight, hopefully will not cost extra for cropping them and using software to fix them.. The buffet and plates are behind the bride and groom while greeting guests (I cannot believe this is a normal practice), as other wedding party is attempting to get ready around them. There is one with bride, groom, maid of honor and best man that you can see your manager setting up tables with blue centerpieces (the color of the next wedding). It was overall a horrible place to take photos and not what was agreed on prior to the day. The bride was also upset because of the way she was being treated as she was taking her wedding photos.
I hope that this e-mail upsets you enough to act on it. Please get back to me on your intentions to resolve this issue.
Regards,
Dear Sir or Madam,
I live in Hong Kong, we have 5-6 times family trips in a year, mainly in South-East Asia and Thailand is always our favorite destination, Also for my work I also organize workshops in Asia Pacific, destinations like Cebu, Phuket, Bintan and Kota Kinabalu. I enjoy holidays in SEA resorts; however, the service we got recently from Radisson Blu Phuket Panwa Beach was simply unacceptable. We had a family of 3 travelling together and from the moment we arrived we seemed to have problems with nearly everything.
We checked in your hotel at the night of Feb 28, we found in the room (Room number 3116) many mosquitoes and really bothering us, my husband got bitten all over his body, I checked your front desk and see you can provide me a mosquito repeller that most of the hotel equipped in their rooms, but your staff said they don't have this and they can come over to spray our rooms if required. We were sleeping and we woke up mid of the night due to the annoying mosquito and if you spray this will harm my little girl (2 years old), how could we be like this for 6 days!!! We went to the mart in the city and bought the mosquito repeller machine the next morning.
There was a small paper on the workstation that your hotel provides fresh fruits and we just call the in-room dining to order. I ordered on March 1 and I waited for more than 2 hours then I left to the pool, then the following day I waited more than an hour and called two times and finally I received the FRESH fruit.
On the night of March 3, I found there is no hot water in the bathroom, they claimed that Engineers were fixing it and it would take around half hour, but till 11:30pm, it was still not fixed yet, I have to take cold water shower with my 2 years' old girl. It happened as it takes 14 hours to fix it and had 2 times power outage, we had to use torch light functions of our phones. Your staff only offered us a new room after 12 hours and we refuse to pack our stuff again for only one night stay.
Instead of providing small bottles of shower gels and shampoo, your hotel put the shower gels in big dispensers but they never refill, we had to go to the Family Mart opposite to buy shower gels and one of the day I was lucky to find a cleaning lady to get refilled for me.
I saw there is a signage in room that your hotel guarantees 100% satisfaction, then I called your front desk and tried to be polite and just say I was unhappy but she just ignore my issue, telling me that actually the free fruit only offers after 2pm and we can also get the fruit in the lobby corner, I questioned her why your paper didn't mention this and let me wait for ages? She just did not offer to address my issue anymore. And she will compensate me with a fruit platter for the hot water issue.
Apart from above, Hotel's facility and pool was OK to us, but beach is very dirty and we could swim only in pools. Suttle bus schedules are so limited. I wish the food could have been better especially the hotel is sitting in the middle of no way. Thought I can't go wrong by selecting the local food but I was wrong.
Hotel industry is a fiercely competitive industry, you promised to deliver 100% satisfaction guarantee or money back is however a total lie. It doesn't look like a 5 star hotel except the money I paid for it. It was an unforgettable horrible experience. Surely I won’t come back again nor will we recommend this hotel to others. Very bad service.
Dear Sir or Madam,
I want to inform you that my last stay at Park in by Radisson in Dortmund was very dissapointed
When we booked our room it was mentioned that the check in time was 15,00.
We arrived at 15.05 and at the front desk there where 3 ladies working so I gave my reservation paper and they told us to go to the bar and wait there for about ten minutes, after 15 minutes i went back, I left my husband at the bar because he has a handicap and it is very difficult for him to walk,the other lady from the front desk ask again our name and said we should wait for ten minutes because the room was not ready,this scenario went on for one hour and a half,between some bus tour arrived and they had immidately their room,on our reservation was mentioned we would get a welcome drink and a cityplan well I did not see any of it, during we were waiting we had to pay our drink even,we had a drive by car from 4 hours to reach the hotel so we were kind of tired and then have to wait like that it is scandelous
Also the parking in front of the hotel there was space for about 7 cars and a bus which was completely full,and if there would come a free space should pay 13,50 euro but this is a space just on the street and in fact not comfortable
I went to park my car finally behind the corner and because my husband has a card from disabled person we could stay there for free but it was trouble to unload to enter the hotel because I had to go twice up and down
The room was clean but cold and very difficult to adjust temperature
The breakfast buffet was very difficult to look for everything and in fact for a radisson hotel not satisfying
Also for people wich normally do not speak german it is not good feeling because the staff does not speak English,French or Dutch,I did not try Spanish
I can say only this very very dissapointed
Re: Radisson Covina Calif.
We rented two rooms on 10-13-12.(rooms 232-233)
Problem-room 232:
1-sink would not drain in bathroom.
2-No wash clothes. Had to call twice and it took 40 minutes to get them.
3-Room had a odor.
4- Were told we would have a renovated room, it was not.
Problem-room 233:
1- Room had a terrible odor.
2- Only had one wash cloth. Took several minutes to get more.
3- Bath tub was extremely slippery. Our friend, who are elderly, and have medical problem were unable to stand in shower.
3- Carpet was extremely filthy.
I have stayed in hotels that were far superior in cleanliness for a lot less money.
EXTREMELY DISAPPOINTED.
i DON'T EXPECT TO GET A RESPONSE. HOWEVER,
MY EMAIL IS below.
I stayed a the Radisson in North Charleston, SC. I was advised by staff where to leave my car. Hotel called the day after it was broken into - broken window dents and scratches. After total repair 2,900. I had to pay $500 ded. hotel refused to do anything. Corporate was useless as well, said that what I had insurance for. Traveled at one time for business - hotels always took care to damage to vehiicles in their care custody and control
Stayed at Radisson Blu Park Hotel in Antwerp last weekend June 30th to 2nd July 2012.
On arrival toilet didn't work, rang hotel reception to inform them, waited 30 minutes no one came, went down to reception and asked what they were doing about it, a receptionist was sent with us to check that the toilet didn't flush, when I asked if she could repair problem she replied that she could do lots of things. Were taken back to reception and spoke to manager of reception he told us to go to town and by the time we came back it would be fixed. I asked him would it not be better to move us now rather that us go out and arrive back later in the evening only to have to move rooms then. He asked us to wait by reception we waited for more than an hour and he then came back to tell us that it had been fixed, we arrived at just before 3pm and it took until 5.15pm before we could go into town, no tea coffee no asking if this was working ok when we did get back. Following day we went sightseeing and decided to have something to eat via room service, ordered pizza and grill burger, this arrived promptly, however on opening napkin with cutlery found napkin had numerous holes in it two that you could put your little finger through, someone had taken the trouble to launder, iron and use that napkin, unbelievable. However worse was to come, some of the meat in the grill burger smelt and tasted of fish, salmon in particular, as did salad in burger? We took the napkin to reception and explained to a very embarrassed receptionist what the problem was with food and of course napkin. We think someone grilled fish and then the meat on top of the same spot. I barely slept through the night for stomach cramps and nausea and woke up with sickness and diarrhoea I was glad to be leaving the place. All day Monday I couldn't stand the smell of food, had stomach cramps, diarrhoea and sickness. Was meant to work the following day but didn't make it as I still didn't feel 100%, I work freelance so lost a days pay. Sent a complaint to Radisson and have still had no response other than automatic email, have received email and will respond, still waiting. We have stayed at the Radisson before, in London, but after this experience and lack of customer care can't say I would stay with them or ever recommend them. Sloppy, uncaring customer care in the hotel and from their office doesn't inspire confidence.
Not Worthy of the Radisson Name, This hotel should have had its rights to the corporate name revolked long ago. The outside and public entrance are kept up but the rest is discusting. Dirty, moldy rooms and not kept up to decent standards. The elevators look like service elevators and were less than pleasing. Guest room service trays sat in hallways for way to many hours. All they could do was put us in a less nasty room, meaning this one did not reek of mold and it was only visable in the shower grout. I was told all the rooms were the same throughout the hotel and the last time it was updated was 20 years ago. I should contact the company the reservations were made through as they could do nothing other than change rooms. At least they were more than happy to do this. There was a nice gentleman who was sent to show us another room and he was very helpful, this was his first day on the job and his second similar complaint by 10:30 am.
I sent this message to the customer service twice, but I did not get any replay to it:
Dear Sir or Madan,
I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:
1.First the room safe was not working. I called the front desk and it got repaired after a while.
2.The panoramic glass elevator did not work. After 2 days it got repaired
3.The shower was only warm, even on max temperature. The next day it was ok again
4.The internet did not work stable, 2 emails got lost that I wrote online. So I stopped doing that
5.The coffee whitener 3 times contained pieces instead of powder, so I bougt some milk
6.Your freezer turned my milk into a 1 kilo ice block over night. So no milk
7.The notes paper was not refilled after I had used the last sheet, so I used my own paper
8.On your homepage it is stated. „beach access“, however this is not true. There is no beach access from your hotel. One has to walk all the way down the public road.
This 8 issues in 4 days are way too much to be 100% satisfied. But when I informed the staff at the from desk on checkout, I was told that now there was nothing that could be done, I should have complained earlier and above all I had the lowest rate already and therfor it could not be reduced further. This was very disappointing.
Ronald S.
Germany
I had a terrible experience in the Radisson Los Angeles Airport on ocotber 17. When I was checking in, my dauther tripped with the line separators an a pole came down and hurt her finger pretty bad. I asked for a dr., there was no dr. They sent me a guy with some firt aid kit which he didn't even know how to use it or what he had in there. I tried to go to an emergency place people told me was a block away but there were no taxis, and of course nobody tried to help or even ask. Finally the guy in the valet parking lent us his car with a guy who helped in the valet parking, of course they were mexican, a little human touch. We got to emergencies where we spent 8 hours. My 3 year old daughter got 4 sutures and had to inmovilize her finger since she had the bone broken. The hotel people never asked how she was doing, but the check in lobby was full of blood. I placed a claim with security so I could get a refund on what I spent in emergencies, Craig Careon told me he would get in touch with me after one week, I never heard from him. I have tried to call but never got an answer, and I don't have his email address. I have one from Mytzia Garcia but I never got an answer from her either. The way the people from the hotel reacted is far from human behavior, I am pretty mad at the radisson chain, and still I want my refund since I had a terrible experience with you. I hope I get an answer finally from somebody. Thank you
I was sent an email from the Radisson to comment on my recent stay and what is needed to improve any sistuations at the Radisson. On August 1-3, my family had our 100th reunion at the Radisson. When I checked in on Aug.1,2008 it took 4 rooms to get me right.1.The Radisson should always know who is staying in the Hotel.2. When reservations are made 2 months in advance there should be no problems with checking in. 3. Always make sure that the employee's no how to correct a problem.4.When checking out do not ask for credit card again when you have given to the clerk when checking in.5.When the customer give you the room that they are checking out of , match them to whatever and however they checked in. When I checked out I gave Michelle my name and she checked me out in another name and my card was charged twice for two different rooms when I only had one room.
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