Popeye's Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Popeye's customer service is ranked #345 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.81 out of a possible 200 based upon 367 ratings. This score rates Popeye's customer service and customer support as Disappointing.

NEGATIVE Comments

331 Negative Comments out of 367 Total Comments is 90.19%.

POSITIVE Comments

36 Positive Comments out of 367 Total Comments is 9.81%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Popeye's

    Customer Service Scoreboard

    • 37.81 Overall Rating
      (out of 200 possible)
    • 331 negative comments (90.19%)
    • 36 positive comments (9.81%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.9 Reachability
    • 2.5 Cancellation
    • 3.6 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main Popeye's customer service scoreboard page

Posted by May


Popeyes at 7200 Bell St Amarillo Tx. Great store and May the manager is awesome

Posted by Anonymous


I really just wanted to give a shout out to store 2485 on Read blvd in New Orleans,La hat s off to Mr Veron Who is an awesome Mgr Gerald 10006 an the tram great job always great customer service cleaners of store fast service i love it it s my favorite location

Posted by Carol


The shrimp , fries and biscuits and dirty rice is amazing .... But my favorite is the chicken and sausage jambalaya. They need to bring it back to alabama wetumpka location.... I would buy it everyday for lunch then they stopped selling it.

Posted by Anonymous


Want to say the manager at the Popeyes in Lexington Park , Kirk is a very good guy. He went above and beyond to help us with our order there.

Posted by Kathy


Kuddos to popeyes rome ga. Absolutely the friendliest servers in Rome ga fast food.
They really show appreciation to customers.

Posted by Rafaela


I had the pleasure of going to Popeyes #12884 in Menlo Park Mall in Edison,NJ. I was serve by a delightful, professional and kind young lady named: Alexis. She was delightful. I needed to let you know because good customer service is rarely found.

Posted by Anonymous


I was served by Kayla, she was a delightful young lady. Her service was fast, and joyful. It is workers like her that keeps me coming back to the same store.

Posted by Barbara


Was at the Popeyes on Garth in Baytown. Was a young man at counter name tag Robert. He was so helpful and patient with our order as I had a handicapped child with us. He took the time and made my son smile. Which made us smile. Fast food needs more workers like this young man who def makes us want to come back to this store. Kuddos popeyes for hiring such a kind worker. And this was in spite of a hateful customer in front of us...whom he still responded nicely to.

Posted by flame thrower


I came to Popeyes today and I had a manager named Ashlee replaced my meal she was awesome I will be coming to Popeyes more often :)

Posted by Anonymous


I visited the Popeye's store in Tacoma WA (#10500)on 3/17, around 6PM and got a 8 piece combo spicy meal. After getting home and my wife opening the box, she informed me that the chicken look over cook and dry. Ate a leg and it was nasty.

Waited until the next morning to return the chicken, minus one, and spoke with the shift Manager, Sara. She look at the food, called her district manager, and was kind to replace the full 8 piece box. Sara was very accommodating and gave great customer service. To the night shift manager who was on duty on 3/17 around 6PM, shame on you for allowing such a product in the state that my chicken was in to leave the store.

Many Thanks to Sara

Posted by Anonymous


Went to the store on 6th Ave, in Tacoma,WA, on 3/17, to pick up a 8pic Comb. After getting home and reviewing the food, it was brought to my attention,by my wife, that the chicken was not eatable, ( dry, hard, and bunt). Place the box in the fridge, and took it back to the store the next day on the (18th.

The shift manager for that day was a black women, named SARA. She spoke to her Region/District manager about return food, and replace the 8pic box with a new one.

I post this information to say that as we go along, customer service, overall,sucks, across America. Upper Management is only interested in the bottom line and keeping Their jobs.
It was a pleasure to encounter a manager, Sara, store 10500/ #201, that is able to at least come , contact upper management, to get guidance on how to deal with this issue that came up.
Sara was very professional and the "day" shift manager, at the Popeye on 6th Ave, in Tacoma WA. She was great. Sara took the time to explain the company policy, how long it would take to cook up another 8 pic, and was very customer focus.

Much thanks to Sara and her customer service skills.

My name is W. Andrews

Awards

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Comparisons

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Contact Information
Customer Service
877-767-3937

Popeye's customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Hours of Operation

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Reviews & Ratings

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Company News
New Popeye's going in at Greenbrier Square
The concrete is poured on a new Popeye's Louisiana Kitchen currently under construction at 100 Debaun Loop at Greenbrier Square shopping center. The 2,700 square foot restaurant will open sometime in December and employ 30 to 40 people. Facebook ...
Ca. restaurant caught selling Popeye's chicken at hefty price; offers explanation on Facebook
One California restaurant was reportedly caught red-handed using Popeye's fried chicken as their own, but the restaurant offered up a lengthy response in return. The issue started with a Yelp review of Sweet Dixie Kitchen in Long Beach, California ...
JUST IN: Popeyes confirms new Kettering restaurant
The local franchise owner for Popeyes Louisiana Kitchen confirmed today that he has finalized a deal to build a new restaurant on the site of a former PNC Bank branch at 4025 Wilmington Pike at East Stroop Road in front of a Meijer store. Plans call ...