PlayStation Positive Customer Service Ratings - page 2

Hello Playstation,

I just called your customer service number a few minutes ago and spoke to a man named Freddy. I asked a few questions about transferring data from my old PS3 to my new PS3 slim and he was extremely helpful. He answered all the questions I had, and even sent me a link to help me out with another question of mine (how to switch out the hard drive). Make sure to keep this guy on your team, he's great.

Thanks for the help!

My holding for customer service wasn't too long, considering this is regarding the Playstation and Playstation Network. My CSR rep was very professional, nice, and knowledgeable about specific products and rules. My PS3 is covered in a service warranty (So there goes a high percentage of possible frustration melted off.)and I was just needing to get a controller replaced. Again she made it very easy and told me what all I had to do.

After calling Sony I got the best rep. there, Jennifer.

She talked the through all the same steps as Tim did but didn't try to sell me a different PS3. xD

She had me restart my PS3 in safe mode (again) run options three and four (again) and then try to install the game (...again). It failed again, but she told me to try on a wired connection and see if it gets passed the 14%. So I intend to do that later when I head over to my sisters house.

She also said that Netflix was freezing because my drive was fragmented. xD

So helpful...

Anyway, she said that she has my information written down and that if my wired connection fails later they will send a refund ticket to their refund people and they will deal with it.

She said that it usually takes 10 - 15 days for them to even look at it, 2 - 3 days for them to approve it, then depending on if it is a Master or Visa card up to 30 days to restore the money to the card.

She then told me that if I used a pre-paid card or preferred I could have the money put back into my PlayStation Wallet (although there is no point since I only put the money on there to get AC3 and nothing else).

She said that she is unsure if they write checks and said they definitely cannot just send me the damn game in the mail. xP

She also sounded hot. #ForeverAlone

this girl named malissa is awesome thanks allot psn is great

Great customer support, I've called them twice, both regarding PS3's.

1) Had to retrieve account information, connected in about 20 seconds and had a employee that could actually speak English (shame I actually have to say this) and the problem was resolved in a matter of 10 minuets.

2) PS3 would not play sound on games and blu-rays, turns out the file system was corrupted employee walked me through the procedure with ease and was fixed at the end. The whole call took about 10 minutes.

Sony, please don't ever change your staff and product quality.

I had recently called about changing my password for my psn account and a man named charles really helped me out i believe you should tell him thanks a lot from me!

Just would like to comment on excellent service from an associate named Mike. with out him, i would have been lost....Thanks Mike.

Just left a comment umm for some reason I knew I would b able to sign in to the network! LOL talk about leaving a comment an within 5 mins, Getting service love it... But 4 REAL PLAYSTATION WHEN ISSUES LIKE THIS ARISE LEAVE Us EMAILS SO WE KNOW WHAT HAPPENING AN WE DON'T BUGG-OUT.....Thank u PS3 for the QUICK RESPONSE. :)

I love Sony!! I beern a customer for thirty years! Walkmans cameras tv and playstatations 1 2 and 3! Everyone was awesome! When I was 17 , I had a problem with ps 1 they fixed it free! And gave me 10 free games! I was hooked! This company gets it!

I love playstation and will never go back to xbox but they seriously do need to fix this problem. I mean don't get me wrong I know its a problem that requires time to fix but you could at least give us a timeframe of when this situation may be resolved and I honestly don't understand why playstation would warn hackers before they were delt with. If someone is hacking delete their profile and block them frome re-entering the network its a simple procedure. They accepted the terms and they defiled them. Hackers should be delt with quickly. They ruin the gaming experience for us all.

I am 100% loyal to PS. I seen several person's state that if you call the support # at the top of this page, You cant get nowhere or it hangs up on you. Well i decided to try myself just see what happens, I dialed the number, I get a male voice recording stating everything thats going on, The whole who, what, where, when, why & how. Then it switched over to a automated female voice options list, I pressed the corrisponding # for support & bingo "LIVE PERSON" who further explain's what is going on. It's really quite simple, They were hacked & before they go back online they want to be sure they fix everything. Wouldn't make sense to hurry & get back up so they crash agian next week. I know its fustrating, But there have been problems with the network ever since Modern Warfare 2 got hacked, being randomly kicked, error messaging, etc...etc.. There doing a complete top to bottom overhaul on there system to make a better gaming experience for us. I for one would like to thank PSN, I'll wait for quality gaming .

I personally have had great dealings with calling PlayStation customer support. The wait times were within reason ans the support staff spoke clearly and were straight to the point about what needed to be done. It was a relatively positive experience considering that I was calling about bad hardware.

They were very helpful I had a download that wasnt showing up because of a glitch where i couldn't play it or re-download it and the gentleman I talked to couldn't help so he found one that could and they refunded my money and I repurchased it.

I have no idea what you guys are talking about. I have not experienced the repair services from Playstation myself however, I called and was taken care of all within 10 minutes. Playstation is a headache to anyone who can';t listen to prompts. I spoke with a fabulous young lady.

I want to comment on the great performance of the PS3 system. I have been a loyal customer to PS systems and games and will continue as you have continued to improve your service. Compared to the Xbox the PS3 Stands by no one but in the front of the industry.

On a negative note that is done by these so called hackers. I refer to Call of Duty Modern Warfare. If you could counter they actions to prevent the cheat codes being used, it would be greatly appreciated not just by myself but I'm sure many others. I believe in fair play. I am a Sergeant in the US Army and lead by example in fair play. I will be depending on your gaming systems and network to make upcoming deployment go by fast till I can re-unite with my family.

Very Respectfully,

SGT Sours, Dickey

Went here got the info, 3 min wait time to talk to a person. She was friendly as hell and walked me through troubleshooting my problem at home. It didn't fix the issue. Thankfully Sony keeps warranties on file based on your barcode on the back of the ps3. That made me very satisfied. Even moreso, my warranty expired Dec 9th (5th is when I called)! Talk about perfect timing for somthing to go wrong. Free shipping, free repair, all i can say is im very pleased with how customer service dealt with my problem.
So much so I extended my warranty for 59.99 for 2 years.