Posted by Hush
Garbage
Customer Service Scoreboard
HORRIBLE to reach anyone. I called several times to the only number they have for customer service because I had a question about a charge on my account. It was so frustrating! Every time I called,I just got the recording that says the "wait time is longer than usual" and that there is hundreds of people ahead of me. The first time was I was 169th in line, the second time was 202, the third time was closer to 300. Of course the free recorded message suggests that I "try back later". And I tried the chat option as well, it was even worse. Before it will connect you to an agent, the bot needs a lot of info; my email, my login id, my screen name, etc. And they ask each question one text at a time so it was a slow process.AND THEN, after going through that and filling out all their questions,the last reply it sent was that "there are currently no agents available, please try again later" and then it disconnected the chat. WTF There's just no way to get ahold of these people! It's absolutely Ludacris and unacceptable that a multi-billion dollar company like Sony won't hire enough staff to handle the vast amount of customers that need support with an actual human. It totally blows my mind! I guess they figure if there is an extremely long wait time and it's too hard to get a hold of him that people wouldn't bother even trying.
PlayStation support has to be one of the worst support lines on the planet. I've called multiple times every day for the past two weeks. Everytime I call I get told that the call volume is too high. And the one time I actually got ahold of a real person, they say that they can't take any calls because their support centre is down. You guys are honestly worthless.
So I broke the usb for the playstation platinum headset. I called playstation customer service to ask if they did repairs on them. After having to tell them about 3 or 4 times that it was the usb and not the headset that was broke they told me no and that you can't connect a headset to a new usb. The only option is to buy another one. Please know that is 100000% wrong. I just bought a new usb on ebay and it connected just fine. I love playstation but thats a big scam
My experience with playstation customer service has been a nightmare. After my account was hacked and my debit card used to purchase games from the playstation store, Sony has treated me as if I am the criminal! They accused me of giving my user credentials to sombody else. Of course I contacted my bank to report the fraud, according to Sony, I should have told them first! As if they take precident over my bank! Now they have permanently suspended my account because the bank reversed the fraudulent charges. Apparently that is a violation of the code if conduct. So in Sony's view, I've spent thousands of dollars over the last 15 years just to steal $244.07 worth if games now, which they used to justify locking me out of using the thousands of dollars worth of content and services I have already paid for. And good luck getting somebody on the phone! I even got booted from the customer service chat! MULTIPLE TIMES!
Absolutely abysmal. I bought the Spider-Man 2 PS5 bundle and the game continuously crashes, but the PS5 works perfect with every other game I have. I was passed around from agent to department to agent to department over the span of 3 weeks trying to find a solution. Nobody knew where I needed to go and at one point, I was told to talk to a department I'd just talked to who told me to talk to them! I did all the troubleshooting and the game still refuses to play. I know other people have been having issues with the game crashing since launch but they told me all I could do was wait a month for them to send me a replacement of the whole PS5 or they'd ban my PS5 if I tried to get a refund for the game. It's ridiculous that there's no contingency plan for a part of a bundle not working without having to return EVERYTHING. That's not even counting how long it took me to even get in touch with an actual agent on the issue. Even when I did get in touch, they would either hang up after putting me on hold or constantly tell me they needed to call me back later (and keep me waiting for hours out of the day for a response).
Almost impossible to cancel a subscription, continued to get my credit card charged for a year after I changed my credit card number due to the impossibility to cancel the subscription. I would never recommend a PlayStation to ANYBODY ever again. You guys are crooks
I sent my PlayStation in about a month ago never heard anything back until my PlayStation arrived in the mail because first they put my information in wrong. I have a warranty so me being me I sent it in to be looked at and fix. Just to get my PlayStation back with no work done to it. Their excuse was it was infested but they lied I have no bugs in my house I only had the PlayStation for a couple of months. When they sent it back the same dust was in the same place they never even looked at for real Just wrapped it up in sent it back to me. Now if it was an infestation then bugs would have been falling out the game out of the box they sent to me..nothing no bugs. Their full of crap I'm really thinking about training my business elsewhere..I've spent over 6 hundred not including all the years of dealing with PlayStation. So I invested hard into you guys in this is the way I'm being treated. You could have told me anything else about my PlayStation in I probably would have believed it but infested that's a lie.
Purchased a game from PS store and downloaded it. Upon opening the game discovered it was faulty and literally could not be played. After multiple attempts I finally connected with an agent on the chat support and explained my dilemma. I was advised I could not be refunded because I had already downloaded the game. As per their terms listed on their website, this is the case for digital purchases with the exception of when the product is faulty. Which makes sense, considering you'd have to be telepathic to know a game is faulty before you download it. Unfortunately the customer service agent I spoke with was of zero assistance, and refused to refund me. Instead requesting that I contact the developer to have the game fixed. As if ea is going to have someone recode a faulty digital game I bought. The person disconnected the chat before I could finish asking my questions and completing my enquiry. This issue would have been easily resolved for me had it been on steam or Xbox. I have had nothing but negative comments experiences with playstation to this point, and with Microsoft buying up exclusive game rights and excluding Sony from large title releases I think it's safe to say this is the last dime playstation will ever receive from me.
Network sucks you say one word can't play for a week spent 700 on this console to not be able to even download my own games for saying one word to someone spamming me and harassing me. Where's the freedom of speech? How is this even legal? I can't play any of my games when I pay for online,70 dollar games, in game purchases and a 700 dollar console and you can just make it so I can't use it? Someone let me know how this makes sense.
Screw this company man I had a nice lil resume on my profile with 13 plats and counting and then I get banned for saying "a-s-s" in the chat to my friend and it wasnt even trash talkin or nothing... so i called them and when I told them I never broke their garbage mf "code of conduct" their response was "sucks to suck" and hung up the phone. playstation support sucks donkey balls
I've had premium pan for 2 years now and never had a problem. Today I cut my ps4 of to cool and when it cut back on my subscription was gone. I told the repin paid last month on the 29th and she told me something about the 3red that made no sense then told me my subscription was expired and I needed to pay again. When I tried to explain that I already paid and that their information was bad I was hung up on. I did not know ps service was so bad.maybe time to switch to xbox ps is the worst.
Someone was trying to scam my son and his friends one weekend. Claiming he had won some money and was trying give away $1000. If they would provide their sign in information. One of the kids gave a fake name, so they said my kid's account is now permanently suspended. My wasn't the room when his friend sent the fake email address, but he got the suspension. My had a ton of exclusive Call of Duty content that he has lost through no fault of his own. But dealing with playstation has been the worst customer service I've ever dealt with! Couldn't tell me what it about. Customer service has NO say so in suspensions and there's NO one to talk to about it. And then they hang up on you. ?
Bought a playstation 4 got hacked after upgrading my playstation plus to a premium. On 3 18 23 It is now 4 16 23 . Playstation network has yet to help me yet to call me back when I dig out someone online I gave them everything I knew but they could not help me cause they don't understand me and I don't understand them. My credit cards were on that playmission. I have yet to enjoy my playstation plus that I upgraded but cause I was hacked and playstation network does not care about the people that put their money in this. so please beware. I can't believe how idiotic Sony playstation Network is. If you get hacked they will not help you. Playstation network is a total joke.
A lady named Camille from customer service restored all my locked library after about 3 hrs on the phone. She was patient and this was definitely the best customer service I have ever had! Thank you so much Camille for restoring my library and I hope you get a big, fat, raise because she deserves it. Thank you so much!
Why when you get suspended for sending a message on PlayStation you get suspended from playing online or seeing friends list or anything. You guys should do it like XBOX, where you can't do the thing you were suspended for. If you are suspend for sending a message then you can't message for a certain while but can still play online or talk to friends . There's no point in not letting you play online over a message. It's pointless
I had a really good experience with this customer service. I tried first with the custome service of LATAM, which didn't help me at all. But when I got in contact directly with the US customer service, they helped me with my problem in a couple of minutes. So my experience was pretty good.
So I just got onto my ps3 and went to sign in into my psn account and once I signed in it says your account has been temporarily suspended or banned so I now go on my psn app on my phone and sign in and it says suspended and I heard if you get suspended for the first time you wait for 7 days and I did that just to see but it didn't work so I really don't know what to do!
I used Playstation's live chat support and overall it worked out well. I used the live chat since their phone line was down at that moment. I got support from a REAL person in the live chat, which at first seemed like just automated messages. Connecting to the live chat took awhile due to so many people trying to get a hold of it, but after that was done talking with the consultant was easy and my problem was resolved quickly. You don't get put on hold at all either!
I did a live chat with the sony psn support and it was really fast and easy. I waited about 20 minutes to be placed with an tech but after that he was extremely helpful in getting my account back. after only about 15 minutes he helped me reset my account.
overall the support was really helpful and fairly reachable so i'd say use live chat over calling 'On call" customer support
This is madnesss I work selling sony equipment tvs and ip tvs I get screamed at by my cust because sony cannot give an eta it makes me mad because all sony has to do is give me an eta but no response is this how you trreat people I was just wondering do I just tell my cust to bring back there sony products and get something better look I was ok with this in the begining after they said a day or 2 but them I become. A liar to my cust whn o said that now I have them pissed at me for that sony I figured you being a big corperation we would have been kept in a loop so is this what we r to expect in the future as well you did not think of the lower people selling your product welp I am forced to tell cust to bring back and purchase something else that works thank you sony making me look like an idoit
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