PlayStation Customer Service

User Reviews, Ratings and Comments

PlayStation customer service is ranked #637 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.50 out of a possible 200 based upon 804 ratings. This score rates PlayStation customer service and customer support as Terrible.

NEGATIVE Comments

763 Negative Comments out of 804 Total Comments is 94.90%.

POSITIVE Comments

41 Positive Comments out of 804 Total Comments is 5.10%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • PlayStation

    Customer Service Scoreboard

    • 28.50 Overall Rating
      (out of 200 possible)
    • 763 negative comments (94.90%)
    • 41 positive comments (5.10%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 2.1 Reachability
    • 1.8 Cancellation
    • 3.1 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Hush


Garbage

Posted by Wizardbuilder55


I Would prefer playing on PlayStation, but I got your ps5 about a year ago and I've had to return my controller 3 times for a return, thing is a complaint, you guys really need to work on your PlayStation five controller designs

Posted by ps


horrible customer care, did not assist or try to in recovering old account.

Posted by Bloodthirskiller


HORRIBLE to reach anyone. I called several times to the only number they have for customer service because I had a question about a charge on my account. It was so frustrating! Every time I called,I just got the recording that says the "wait time is longer than usual" and that there is hundreds of people ahead of me. The first time was I was 169th in line, the second time was 202, the third time was closer to 300. Of course the free recorded message suggests that I "try back later". And I tried the chat option as well, it was even worse. Before it will connect you to an agent, the bot needs a lot of info; my email, my login id, my screen name, etc. And they ask each question one text at a time so it was a slow process.AND THEN, after going through that and filling out all their questions,the last reply it sent was that "there are currently no agents available, please try again later" and then it disconnected the chat. WTF There's just no way to get ahold of these people! It's absolutely Ludacris and unacceptable that a multi-billion dollar company like Sony won't hire enough staff to handle the vast amount of customers that need support with an actual human. It totally blows my mind! I guess they figure if there is an extremely long wait time and it's too hard to get a hold of him that people wouldn't bother even trying.

Posted by Anonymous


PlayStation support has to be one of the worst support lines on the planet. I've called multiple times every day for the past two weeks. Everytime I call I get told that the call volume is too high. And the one time I actually got ahold of a real person, they say that they can't take any calls because their support centre is down. You guys are honestly worthless.

Posted by Nothingshere


In the playstation store refund policy. It says they could not return a downloaded game unless it was faulty.

Downloaded Far Cry 4 and the game would crash every time I started the multiplayer.

Asked for a refund and they kicked me out of chat.

Posted by Reeeeeee


Impossible to even connect

Posted by Shelby94Mustang


So I broke the usb for the playstation platinum headset. I called playstation customer service to ask if they did repairs on them. After having to tell them about 3 or 4 times that it was the usb and not the headset that was broke they told me no and that you can't connect a headset to a new usb. The only option is to buy another one. Please know that is 100000% wrong. I just bought a new usb on ebay and it connected just fine. I love playstation but thats a big scam

Posted by Cantseeitbecauseofyourbs


Absolutely garbage support. -5/10. Doesn't work on weekends and there is no other way to contact you morons.

Posted by Anonymous


my account has been compromised and now I can't access the account or reach the support

Posted by gynx


Playstation support is complete garbage! really pathetic.

Posted by Jeff


Playstation support is a waste of time. I've been in the hospital for 2 months games have been purchased on my account and I can't get a refund for them. Playstation had the worst customer support I have ever dealt with.

Posted by Anonymous


My dog chomped my controller which purchased add-ons with my rent money. No refund, so eviction emminent. I now have content I neither want nor need and soon no house. Worst policy ever for a first time return

Posted by Phishfood78


My experience with playstation customer service has been a nightmare. After my account was hacked and my debit card used to purchase games from the playstation store, Sony has treated me as if I am the criminal! They accused me of giving my user credentials to sombody else. Of course I contacted my bank to report the fraud, according to Sony, I should have told them first! As if they take precident over my bank! Now they have permanently suspended my account because the bank reversed the fraudulent charges. Apparently that is a violation of the code if conduct. So in Sony's view, I've spent thousands of dollars over the last 15 years just to steal $244.07 worth if games now, which they used to justify locking me out of using the thousands of dollars worth of content and services I have already paid for. And good luck getting somebody on the phone! I even got booted from the customer service chat! MULTIPLE TIMES!

Posted by jtg237


Easily the worst customer support I have ever experienced. Will never purchase another Sony product.

Posted by Anonymous


waited 2 hours for help, i was stuck on position 2 for at least 30 minutes just to be shut off due to the time hours, ridiculous

Posted by Useless


Absolutely abysmal. I bought the Spider-Man 2 PS5 bundle and the game continuously crashes, but the PS5 works perfect with every other game I have. I was passed around from agent to department to agent to department over the span of 3 weeks trying to find a solution. Nobody knew where I needed to go and at one point, I was told to talk to a department I'd just talked to who told me to talk to them! I did all the troubleshooting and the game still refuses to play. I know other people have been having issues with the game crashing since launch but they told me all I could do was wait a month for them to send me a replacement of the whole PS5 or they'd ban my PS5 if I tried to get a refund for the game. It's ridiculous that there's no contingency plan for a part of a bundle not working without having to return EVERYTHING. That's not even counting how long it took me to even get in touch with an actual agent on the issue. Even when I did get in touch, they would either hang up after putting me on hold or constantly tell me they needed to call me back later (and keep me waiting for hours out of the day for a response).

Posted by Sebastian


Almost impossible to cancel a subscription, continued to get my credit card charged for a year after I changed my credit card number due to the impossibility to cancel the subscription. I would never recommend a PlayStation to ANYBODY ever again. You guys are crooks

Posted by Fukyafeelins-187


I sent my PlayStation in about a month ago never heard anything back until my PlayStation arrived in the mail because first they put my information in wrong. I have a warranty so me being me I sent it in to be looked at and fix. Just to get my PlayStation back with no work done to it. Their excuse was it was infested but they lied I have no bugs in my house I only had the PlayStation for a couple of months. When they sent it back the same dust was in the same place they never even looked at for real Just wrapped it up in sent it back to me. Now if it was an infestation then bugs would have been falling out the game out of the box they sent to me..nothing no bugs. Their full of crap I'm really thinking about training my business elsewhere..I've spent over 6 hundred not including all the years of dealing with PlayStation. So I invested hard into you guys in this is the way I'm being treated. You could have told me anything else about my PlayStation in I probably would have believed it but infested that's a lie.

Posted by Sequoia709


Purchased a game from PS store and downloaded it. Upon opening the game discovered it was faulty and literally could not be played. After multiple attempts I finally connected with an agent on the chat support and explained my dilemma. I was advised I could not be refunded because I had already downloaded the game. As per their terms listed on their website, this is the case for digital purchases with the exception of when the product is faulty. Which makes sense, considering you'd have to be telepathic to know a game is faulty before you download it. Unfortunately the customer service agent I spoke with was of zero assistance, and refused to refund me. Instead requesting that I contact the developer to have the game fixed. As if ea is going to have someone recode a faulty digital game I bought. The person disconnected the chat before I could finish asking my questions and completing my enquiry. This issue would have been easily resolved for me had it been on steam or Xbox. I have had nothing but negative comments experiences with playstation to this point, and with Microsoft buying up exclusive game rights and excluding Sony from large title releases I think it's safe to say this is the last dime playstation will ever receive from me.

Posted by PlayStation sucks


Network sucks you say one word can't play for a week spent 700 on this console to not be able to even download my own games for saying one word to someone spamming me and harassing me. Where's the freedom of speech? How is this even legal? I can't play any of my games when I pay for online,70 dollar games, in game purchases and a 700 dollar console and you can just make it so I can't use it? Someone let me know how this makes sense.

Posted by SlicedBread024


Screw this company man I had a nice lil resume on my profile with 13 plats and counting and then I get banned for saying "a-s-s" in the chat to my friend and it wasnt even trash talkin or nothing... so i called them and when I told them I never broke their garbage mf "code of conduct" their response was "sucks to suck" and hung up the phone. playstation support sucks donkey balls

Posted by TheCountBlackula


I've had premium pan for 2 years now and never had a problem. Today I cut my ps4 of to cool and when it cut back on my subscription was gone. I told the repin paid last month on the 29th and she told me something about the 3red that made no sense then told me my subscription was expired and I needed to pay again. When I tried to explain that I already paid and that their information was bad I was hung up on. I did not know ps service was so bad.maybe time to switch to xbox ps is the worst.

Posted by Anonymous


Joke of a support system , actually there is no system because its not structured

Posted by bigmurdoc


Someone was trying to scam my son and his friends one weekend. Claiming he had won some money and was trying give away $1000. If they would provide their sign in information. One of the kids gave a fake name, so they said my kid's account is now permanently suspended. My wasn't the room when his friend sent the fake email address, but he got the suspension. My had a ton of exclusive Call of Duty content that he has lost through no fault of his own. But dealing with playstation has been the worst customer service I've ever dealt with! Couldn't tell me what it about. Customer service has NO say so in suspensions and there's NO one to talk to about it. And then they hang up on you. ?

Add your review!

Posted by Anonymous


They helped me really well and things were resolved quickly. I accidentally refreshed the page so they probably think I ditched them.

Posted by PlayStation services


Took a little for them to get a agent on but it's fine help me get my account back accountable questions well nice

Posted by Javier


The playstation 4 pro works great. Im loving it so far!

Posted by Jimmerx8


I bought a PlayStation 5 and it arrived working but wouldn't take a disc so I contacted PlayStation support spoke to a friendly person they sent a box to have it repaired and three days later I got a fully functioning system so I give them 5 Stars

Posted by Anonymous


$1500 for a video game just fir them to turn around and charge your card every month kml...make it make sense

Posted by Rotties4ver


Bought a playstation 4 got hacked after upgrading my playstation plus to a premium. On 3 18 23 It is now 4 16 23 . Playstation network has yet to help me yet to call me back when I dig out someone online I gave them everything I knew but they could not help me cause they don't understand me and I don't understand them. My credit cards were on that playmission. I have yet to enjoy my playstation plus that I upgraded but cause I was hacked and playstation network does not care about the people that put their money in this. so please beware. I can't believe how idiotic Sony playstation Network is. If you get hacked they will not help you. Playstation network is a total joke.

Posted by dwight


I had trouble with my account and Fernando was such a kind and patient employee and helped me get my account back

Posted by Christopher


I had a great first experience with customer service and support. The person who helped me was very kind and made my experience more enjoyable. Thank you Vladimir A.

Posted by rebelhellcat69


A lady named Camille from customer service restored all my locked library after about 3 hrs on the phone. She was patient and this was definitely the best customer service I have ever had! Thank you so much Camille for restoring my library and I hope you get a big, fat, raise because she deserves it. Thank you so much!

Posted by Utter_luck


Very helpful got the issue sorted in 5 mins 10/10

Posted by Joe


Why when you get suspended for sending a message on PlayStation you get suspended from playing online or seeing friends list or anything. You guys should do it like XBOX, where you can't do the thing you were suspended for. If you are suspend for sending a message then you can't message for a certain while but can still play online or talk to friends . There's no point in not letting you play online over a message. It's pointless

Posted by Mama_Bear007_


Talked to a guy named Kevin for help to
Access my account this morning and he was very helpful and nice! Thank you!

Posted by Silencedkiller24


The guy Carlos was very nice and found a solution right away got me my refund I accidentally exited out on accident and didn't give review but if I was gonna give him one it's 5/5 excellent service!!!

Posted by Anonymous


Casha was great and very nice I wold talk to here again

Posted by Kia


The Service was a 10/10 the wait time was a 2/10

I called to get my username changed back to an older one. The wait time was terrible but whenever they did pic up the phone he was very polite and got it done fast so shout out to Roberto he did amazing.

Posted by Eduardo


I had a really good experience with this customer service. I tried first with the custome service of LATAM, which didn't help me at all. But when I got in contact directly with the US customer service, they helped me with my problem in a couple of minutes. So my experience was pretty good.

Posted by Angle


Hi, I was assisted by Angel. He was a very friendly guy. He helped a lot with getting my problem solved. He even asked if I was doing good! I'm so thankful that he helped me and he is doing great at his job! Really nice guy! Thank you!

Posted by Mumble145


I just had an account reset on my PS4, I had no luck until a nice man named Andy helped me out and within 5 minutes he solved my problem (he had Tourette) he was fantastic and was quick and to the point .

Posted by DroopiDrew


I had a problem with my email and a gentleman named Henry was a big help and solved my issue. Thanks again Henry!

Posted by Sam1218


Very helpful help solve the problem very fast

Posted by TheHawaiianboi343


So I just got onto my ps3 and went to sign in into my psn account and once I signed in it says your account has been temporarily suspended or banned so I now go on my psn app on my phone and sign in and it says suspended and I heard if you get suspended for the first time you wait for 7 days and I did that just to see but it didn't work so I really don't know what to do!

Posted by Black pirate


Absolutely 100% quality service from play station my son's ps4 broke only 4 months old p's sent out free returns labels and issued a new console within a week of return I can't rate you enough, my son is a happy boy thank you playstation :)

Posted by H8MEUH8ER


This is crazy Christmas Eve and Christmas both my psn has been down ,I paid good money for the system and plus this is rediculas . .is my screen name I would expect PlayStation to be making this right !! 2 days come on and Christmas to boot!!

Posted by Anonymous


I used Playstation's live chat support and overall it worked out well. I used the live chat since their phone line was down at that moment. I got support from a REAL person in the live chat, which at first seemed like just automated messages. Connecting to the live chat took awhile due to so many people trying to get a hold of it, but after that was done talking with the consultant was easy and my problem was resolved quickly. You don't get put on hold at all either!

Posted by Deviunt


I did a live chat with the sony psn support and it was really fast and easy. I waited about 20 minutes to be placed with an tech but after that he was extremely helpful in getting my account back. after only about 15 minutes he helped me reset my account.

overall the support was really helpful and fairly reachable so i'd say use live chat over calling 'On call" customer support

Submit your comment

Posted by romes422


This is madnesss I work selling sony equipment tvs and ip tvs I get screamed at by my cust because sony cannot give an eta it makes me mad because all sony has to do is give me an eta but no response is this how you trreat people I was just wondering do I just tell my cust to bring back there sony products and get something better look I was ok with this in the begining after they said a day or 2 but them I become. A liar to my cust whn o said that now I have them pissed at me for that sony I figured you being a big corperation we would have been kept in a loop so is this what we r to expect in the future as well you did not think of the lower people selling your product welp I am forced to tell cust to bring back and purchase something else that works thank you sony making me look like an idoit

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