Payless Car Rental Customer Service Complaints - page 2

Worst company to ever book with. You make a reservation and then they lie to you don't ever use them I'm extremely pissed off

NEVER NEVER rent from this company.

I flew from Atlanta, GA to Seattle, WA to bury my husband. I was rather stressed at the time.

When I got home, I realized that I had been charged insurance, which I did not ask for. The insurance fee was more than the rental fee per day. When I tried to call the company, the customer service can only "file a ticket" which will be responded to in "24 - 72 hours."

The company insists that I signed for the insurance, but has no proof of my signature.

I reported them to the Better Business Bureau, but the response was the same and the BBB closed the case.

Now, two months later, I get a bill in the mail for nearly $400. Nobody can tell me what the bill is for. I asked and was sent a copy of my receipt which shows "Paid in full." I am still waiting to hear back from the company.

I was hit by an unexpected charge for a vehicle upgrade I didn't request, and which was NEVER specifically offered. The agent NEVER mentioned the word "upgrade." I was told to initial for a full tank, vehicle exterior in good shape, and declined insurance. When I turned the car in I was surprised that the agent receiving my vehicle could not give me a receipt, even though I was the only customer in line. It was an emailed receipt that shocked me with $150 of non- requested upgrade fees ($100 a day, plus adjusted taxes).

On 8-6-16 my mother passed away. That day I booked a flight from

Boise, ID to DFW. The Alaska agent asked if I needed a rental car and

then transferred me to their affiliate, Payless car rental. I reserved a car

for pickup at the DFW airport at 4pm and received an email with the following

confirmation numbers:



A total cost of $263.56 was confirmed.

Unfortunately we flew on a Delta affiliate on 8-8-16, the day the entire

Delta computer system shut down. On that day Delta canceled 1000 flights

& delayed 1800 others. We arrived at DFW about 2.5 hours late. We

called the phone number, for your DFW location as listed

on your web site at 6:16 & 6:18pm and there was no answer either time.

After a long shuttle ride to the rental car facility. Your agent at the desk

stated our reservation had expired and it would cost an additional $10

per day. We told him we had been delayed by Delta and we were on a

bereavement flight to bury my Mother. He was very rude and said there

was nothing he could. The $10 per day increased our charge from $263.56

to $370.72 per your rental agreement number and the $370.72

was charged to my Alaska Airlines credit card. Your rental agreement was

time stamped 7:26pm 8-8-17. We were at your DFW desk for a long time

and doubt we were 3 hours late as documented by my 2 earlier unanswered

calls.

I am disgusted. Your agent saw 2 greiving senior citizens and decided to

scam us and he did, absolutely reprehensible. Every statement I have made

is fully documented. I intend on contacting your parent company, Avis Budget

Group, the Better Business Bureau, the DFW airport car rental manager and

every other organization I can think of.

Dan Merriman

I rented a car from Payless a MONTH ago. When I picked up the car from the Oakland Airport, I was given a slip and was told to go outside to the car they selected for me, and write on the slip all of the damages/soil stains that I saw. I did. The car outside had scratches all around the car. The inside seats and carpet was soiled. I took the car because I needed it to attend a Funeral 2 hours away... One month later I received a letter in the mail stating that I was being charged $150.00 for soiled floor mats. Really!! How in the Hell can they charge anybody for anything when for one, they don't even go out with you to view the damages, and second of all, how can you convince me that you did'nt rent that dirty car again within a MONTH. I not only filing a complaint with the BBA, but I'm suing, hopefully it will be a CLASS ACTION LAWSUIT, so every body who filed a complaint will get their money back!!!

I had a very poor experience with the whole process as listed like other people. They over charged me, lied, and tried to cover up the issue. I am going to call the CEO of the company when I get a chance. You can do the same, on Been Verify. Get the corporate officials names and complain, as well as get their personal cell phone numbers.

Ten days ago I return a car I rented from your office in Montreal (Canada) located near Dorval Airport. It was 6:30 pm. Twenty minutes later after they drop me at the airport, I realized that I had forgotten my sunglasses( expensive ones offered by my wife). I was told when I called that the office was closed and to call back the next day. When I called back at 9am, the person who answered said they did not find them. Asked if the car had been handled, she said yes. One thing I know is that the glasses were in the glasses compartiment. Nowhere else, 100% affirmative as I had a recent retina surgery and needed badly the glasses. I did not drop them nor lost them. I am very very disappointed with your staff, very.

By far worst rental car experience I've ever had...DON"T rent from this company...was charged amount on my bill and then an additional amount was charged in addition to my billed amount. Wouldn't do anything for me! WORST EVER!!

I arrive to BWI June 27, 2016. I rent a car by Priceline. When I went to pick up the car the represetant ask the date for my retur to my country Puerto Rico. I have a job with Department of Education in Maryland also I use to work with Dept. Educ. in Puerto Rico. So I explain that and he ask me for my credit card, other one, not with the one wich I made the reservation with Priceline. Now Payless is charging me eith the Invoice ADBWI-42271 and Priceline charge me too. Please resolve this situation. I am not going to pay twice. Ivan Morales

I'm very disappointed on renting from your company I was charged the double amount that I was quoted . I have try to reach customer support but it didn't get me any ware . They are not willing to help me out .what can you do for me ?

Horrible company! We rented a lemon and they are completely unable to reach. Their help line is the place you rented the vehicle from and they do not answer and no option to leave a message. Check the Consumer Affairs website as they have a huge amount of complaints filed for horrible customer service and unauthorized charges!

Very Pissed Right Now This Company In Richmond Airport Tells You To Call The Number On The Rental Agreement For Any Questions Regarding Your Rental And No Picks Up The Phone 5 Days Straight All Day No One Answers Their Phone Why Put A Number There If You R Not Going To Pick Up. Bad Bad Bad Service

The first rep at Expedia had me on hold for almost 45 minutes, then the call dropped. No call back. I called back with my itinerary number #7185681348963, sat on hold yet another 30 minutes. The expedia rep finally told me they could not help, but to call the Payless Customer Service so that they could give me a credit for initially waiting to get a car for almost an hour and 1/2. I had a disabled senior citizen with me, it was approximately 90 degrees as we sat in the heat and waited. I called Payless Customer service, they told me, Expedia would have to credit me, it was a big run around.
I tried to speak to a rep at the Atlanta Hartsfield-College Park location about my credit, which Expedia promised."He stated he didn't need to speak to me, this was an issue with expedia" .This was May 30th at approximately 6:15 pm, my car reservation was for 5 pm, no one called to let us know they had no cars, we drove almost 50 miles to get to the location. This was extremely poor customer service, and if this is a representation of Expedia or Payless both failed and missed the mark - Marion Relefourd

I travel 70% of the time for work- recently I rented a car at the Hartford CT airport location. They messed up the charges charging my CC three times. I have called many times over the last three weeks never answer phone when they do I get BS. Issue still not resolved. I tried corp office and number disconnected. This is unacceptable and a big waste of my time. Worse experience ever from rent a car company. manager does not care or would return my numerous calls.

Anyone looking to get a class action lawsuit together against this company contact me at . They took $548.63 out of my account for a rental I never recievedid. I never signed not one contract with them. So in essence they've stolen money from me for a service I never recieved. They have promised multiple times to correct this but haven't. Now they're trying to tell me that everytime I comment on my claim ticket, they can add on another 72 hours to their response time to my claim. This is beyond unprofessional and ridiculous. I'm contacting my lawyer. Anyone else who has been wronged should do the same. They're totally unethical.

Frankly criminal practice in Las Vegas. 1.5 hours in 2 lines, more people arriving than agents. How can you do this to the consumer. This email will just be a start for me and fellow customers on line.

Let me open your eyes to Customer service at your cape Canaveral payless branch. My wife made a reservation a month ago and got a great rate but to our bewilderment we were refused service and asked to leave. We were dropped off in front of the location on 5/12 thinking we would routinely go in and rent a car as planned. Nonetheless, we were told we were too late and our reservation was cancelled! The receptionist called the So called Manager and he immediately digressed to tell us we had a 1 hour wildow after 9am before cancellation. My wife and I being managers ourselves understand things occur but there is a certain protocol when it relates to customer relations.
Not only was this Gentleman rude but condescending as well. He had the nerve to tell us its not his fault we failed to adhere to the pick up times! Then basically told us he is refusing us service and to basically get out of his store.
In turn we walked to Alamo where they gave us great service.
Im not sure if its a matter of race seeing we are a interracial couple or if this is the way customers are treated in this company but we will not be silent about this mistreatment and will use all means to see that this Manager understands that he insulted the wrong people.

Need help with an issue and can't find it. I was charged 3583.96 USD for renting a car at payless. I needed to extend my stay another week on business and the customer car did that transaction and said the overall bill would be 1100 USD, so I agreed to keep it. I returned the car after having it 29 days and I got a bill for 3583.96. This happened at the Waco Bush airport. I've contacted customer care but do not trust I am going to get any response.

Rented a car at New Orleans airport, 3 day rental, agreed to fill car gasoline tank up before I returned car.....when I recived my RECEIPT I reviewed the charges and notice they charged me for FUEL service $22.00, I question the clerk, and told her I fill up the gasoline tank $8.00 and showed her my receipt....she confirmed there was a glitch in their computer system... I asked how long they have had the GLITCH she claims as long as I been here (6 months).....
LESSON TO LEARN....MAKE SURE TO CHECK YOUR RECEIPT BEFORE YOU RUSH TO THE AIRLINE...IT MAKES YOU WONDER HOW MANY PEOPLE THEY HAVE CHEATED!!!!!!

Hello, I picked up my car and drove to VT last night. I was told I could upgraded and took the Jetta ( for the same price). Although the car hadn't been cleaned ( inside and out), I took it because their were no agents except for back in the building. It took a very long time to rent the car and i needed to start my long drive before nightfall.

Two hrs into my drive, the weather was poor ( freezing rain) and I really needed good wipers. The car had old blades that didn't clear the sheiks and squeezed horribly.

Today, the breaks are grinding and I don't feel safe.

I called the 800 number but the agent told me to call Boston which I had been trying to do all morning ( voicemail was full) and no agent answered.

I finally got through this afternoon and their wasn't a supervisor available..... The agent said she took notes on my record and to call back tomorrow.

I am upset to say the least.

Can someone call me please?

Charlotte woodcock

503-522-8436







Sent from my iPhone



On Apr 4, 2016





Payless Car Rental Like Us



Hello CHARLOTTE,



This email is a friendly reminder from Payless Car Rental.



Your reservation for Group C -Toyota Corolla or similar is confirmed for 2016-04-06 16:30:00.0, at Boston.



15 Transportation Way

Boston, MA 02128

US

(1) 617-561-0139

Map | Policies



The estimated total for your rental is 259.34 USD.



If you need to make modifications to your reservation(s), please feel free to make changes by clicking here


Your confirmation number is

Thank you for choosing Payless Car Rental. We look forward to seeing you!



Please do not reply to this message, as you will not receive a response.





Please consider the environment before printing this e-mail.





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I was interested in renting a car from Payless Car rental in Chicago at the O'Hare Airport location, however when I called to ask some questions regarding using a debit card to rent a car, the agent was VERY RUDE and rushed me off the phone, not allowing me to fully finish my inquiries. I am due to pick my car up Sept 1-5th however I am inclined to cancel my reservations due to the service I received. Also I have went down and read your reviews and I must say I am kind of leery reading all of the complaints and bad reviews given. I have sent questions to a customer care agent online and I'm going to see how long it takes them to reply. Hopefully I will receive better service once I go to pick up my car.

My car was towed and your IAH Houston location pickup the car and took all my valuable worth $1700.00...I have a police report what was left in the car and I have been trying to contact Sandra Acosta the manager at the location and she is never available and her employee Angela is rude and does not want to help me retrieve my items...I feel that is unfair a have a $0.00 balance and I will like my things back...I can be reached Please help...



Thanks

Karen Reeder

Having trouble contacting roadside assistance. Had a flat tire, changed it and would like a replacement. I don't like to drive without a spare. Hundai Sonada from San Diego Airport Payless Rental Car

Rented car through Hotwire from Payless Austin, Tx airport and told them we did not need insurance we had it through our personal car insurance. We were in a hurry and did not notice that they had charged us for it anyway until several days later. When we took the car back and told them the Manager would not do anything....all they kept saying was you signed. Well, the unethical antics of this company cost them a good customer. Oh and the cost of the insurance was actually more than the cost to rent the car. I probably would not have complained and let it go but that alone told me there was no mistake in them hearing what I had stated at the time I picked up the car.

You have lost a customer. I was charged for costs I did not agree to and for bringing the car back a day early. The original quote was for the period of time 2/2 to 2/9 at $199 including all taxes and fees, which I specifically asked if was the total quote,and was confirmed. I was billed $250. Now I am not one of your "lucrative" clients, but isn't it a bait and switch? If not I am sure as a large corporate entity you don't give any credence. Your consumer desk just basically blew me off.