Payless Car Rental Customer Service Complaints - page 3

I picked a car from their ORD airport office, at the time of picking up I was charged a pre-fuel fee, and I was told by the staff that it would be refunded back upon return of the vehicle, which never happened. Contacted their customer support, the staff insist that I submit a fuel receipt and proof of the gas station is 5 miles or less from the drop off place. The requirement is ridiculous and the staff is not wanting to resolve the issue. In a word, this company if full of lies and tries to cheat their customers in every way. Stay away from this company.

The absolute worst company I have ever dealt with, SO BEWARE
Be careful AARP members, they double charge
I will put this on the AARP website as well

Misleading, liars, overcharged and they do not even have a human voice to answer your concerns or complaints, they dismiss everything only online & forget you.
The coldest con artists in the business, don't use them you won't save a dime you will loose money. You can get a personal driver cheaper!

Val Simon

I had a reservation for Dec. 31st 2015 in San Juan P.R. My reservation was for $134.00. But when I arrived in Puerto Rico I was told that they cancel my reservation. I was told they made a mistake, and didn't have any cars. they di not wanted to rent me a car unless I paid $480.00 for a new reservation,I HAD NO CHOICE BUT TO PAY THEIR PRICE OR GET STANDED IN THE AIRPORT ON NEW YEARS EVE. My family and I had no choice but pay the $480.00. I felt helpless, I was tolg that they would fixed their mistake but I'm not able to get any answers from Cust. service. LAST TIME I RENT FROM PAYLESS..

Firstly, I do not appreciate when Payless front desk lady, without informing nor asking for my acceptance, added Roadside Assistance package onto my rental.
When I asked, and then declined, she was very rude and threatened me that I will be responsible for battery and tire problems.
She then redo the contract and switched car.

sure enough, the car battery died, and the tire pressure indicator lighted up on low tire pressure.
This is TOTALLY unacceptable for a business. Payless must provide a fully functional car for all renter. This car I rented was not maintained at all.
It caused me panicked as I may missed my flight or stranded.

Damage claim scam. Claimed I damaged car when I didn't. Never saw any dent in my walk around when returning car. Suggest renter videos before and after. Then didn't advise they found anything when I returned the car, only 1 month later. Had a witness with me during any driving with the car.

Watch out

I rented a car on on November 19-28. Tulsa, Oklahoma airport. I had a reservation total of $200. However when I returned The cari overcharged $126. I could not get an help from the attendant at the desk, who I waited for 20 minutes to show up. I then contacted Payless customer service who after several e mails refunded me only a portion of the overcharge. I expect to b refunded the entire $126. That I never agreed to. Susan aftee

Payless appears more intent on making money off cancellations than renting cars. Watch their prepay cancellation policies: there is a minimum $50 cancellation fee and if one does not cancel within 48 hours the entire rental amount is cancelled. They have ambiguous debit card policies. Supposedly they will evaluate your credit rating and decide whether they will rent the car or not. Their location may be far from the airport so if they decide not to rent a car to you, you have wasted time getting from the airport to their facility, waiting in line to learn they won't rent to you and then waiting for a van to take you back to the airport to start all over. I do not recommend Payless for these reasons. Very unreasonable terms!

I am completely upset with the customer service at Love Field location. I rented a car from them and left my wallet in the car. I called immediately upon my destination to let them know if they can go to the car to get it. It was only 3 hours passed and now 3 days and haven't heard anything. They are giving me the run around. My solution was to have the driver of the van to stop at the Avis location and retrieve it. The car can't be but so far since they were backed up. The manager needs more efficient training to understand what customer is. I haven't received a call back yet and they are in no hurry to work with me.
I will inform everyone I know not to rent cars from that location- Dallas Love Field- Payless location.
Upon getting my car it was still dirty inside and outside windows looked like the had milk on it. I don't need some corporate explanation, but need results.

they are a complete rip off!!! And it is IMPOSSIBLE to reach anyone if you have problems, or questions about there billing. I challenge you to speak to a manager...Good luck!!!!

I am posting a comment on the corporate office site after having tried without success to work directly with the manager of one of the Payless Car Rental centers to receive a refund since May 2015. I have also been calling Payless Customer Service, but have not had success via that route either. Contacting the corporate office is my only recourse since the Better Business Bureau is not an available avenue (Payless isn't listed with the BBB-- at least the office I worked with isn't listed). I tried sending a certified letter to the corporate office address but it was returned to me: "not deliverable as addressed, unable to forward" even though it had the listed address.

I rented a car from the Detroit Metropolitan Airport branch of Payless Car Rental on May 8, 2015, and picked it up at approximately 3:30 pm. I did not purchase supplemental insurance because I am covered through my personal insurance (and my credit card company). It was a very hot day, and I was driving on a freeway at rush hour. I had driven approximately 15-20 miles when I saw the temperature warning light come on; shortly afterward, smoke started coming from under the hood and I immediately pulled to the shoulder (fortunately, I was under an overpass, which provided shade). I called the Payless office and requested to be towed back to the rental office for a new car; the woman who answered refused my request, saying that I would have to pay for a tow since I had not accepted the supplemental insurance. I said that this was a mechanical problem-i.e., Payless's responsibility; I had not been in an accident. She continued to argue with me and refused to arrange a tow. I finally gave up because it was getting late (and I was making no progress) and called my insurance company for a tow, assuming that I would straighten it out later. I was in Detroit to visit my elderly mother, and when I called her she was extremely upset about the situation so I just wanted to resolve the problem as quickly as I could.

The tow truck took over an hour to reach me, at which time it was almost 6:00 pm. The driver was going to tow the car to a nearby Ford dealership (the car was a 2014 Ford Fiesta), but by that time the dealership was closed. I tried calling Payless again, but no one answered the phone. I called the 1-800 Customer Service line and opened a case, and decided to have the car towed back to the airport because I was so frustrated by this time, as well as being so worried about my mother. The tow truck driver called his supervisor to see if he could tow me to the airport: this was approved as a second tow. The first one (to the dealership, which never happened) cost approximately $54.00. The second one, to the airport, cost me $150.00-it was charged to my credit card. Upon reaching the Payless lot, a mechanic opened the hood of the car and saw where coolant had leaked out of the reservoir due to a faulty hose, and saw that the reservoir was empty. He confirmed that this was NOT my fault. I turned in the keys, and the woman at the desk actually charged me for the use of the car: I was appalled, telling her that the day of use had been spent broken down under a highway overpass. She refused to negate the charge. It was now about 7:00 pm and I was fed up, exhausted from the heat of the day and from having been travelling since 5:30 am, and worried about my mother. I just had had it with Payless. I took the bill, walked around the corner to Thrifty Car Rental, rented a car for much more money, and went to see my mother, arriving around 9:00 pm.
Shortly afterward, I started calling the manager of the Payless facility-- I'll call him Mr. D. Mr. D. was very pleasant. He promptly refunded the cost of the day of rental to my credit card, apologizing for the problem with his employee. He also said that I definitely should not have been charged for the tow of the car due to mechanical malfunction. He asked me to send him the receipt for the tows: I worked out the problem of the first tow with my credit card company (since I hadn't really been towed), but the $150 bill remained. I sent that bill to Mr. D. He said that he would send that to a headquarters in New York (I believe) and that a paper check would be sent to me by mail. I have contacted Mr. D. numerous times, and have still not received a check. As examples, I have called him July 1, August 12 (he said the "check had already been cut"), September 14, September 23 (I was told he was out of the office, so I asked to have him please call me back with the status of the payment. He never called me back.), and September 24 (I was told that he was out of the office again. The employee who answered the phone said that Mr. D. was waiting to hear about the status of the payment before he called me back. He still hasn't contacted me.). I have also written him several e-mails to which I have received no replies. At first he was very pleasant, but now I feel he is avoiding my calls.

At the same time, I have been periodically contacting Customer Service via phone and e-mail. Some of those dates are the initial May date, June 2, and September 22. On the latter date, the agent asked Mr. D. to contact me (but he didn't).

Needless to say, I have little confidence that Mr. D. is going to contact me or follow up on this: Payless (or Mr. D.) is not acting honorably. If Payless had paid the $150 towing charge as they should have, I would not have to make so many repeated calls; these calls are a major inconvenience to me as I work outdoors, away from telephones, much of the time. I have had to take time off work to call, and this is becoming stressful for me. I should have received the refund long ago, and this is not a pittance for me. I'm thinking that Payless is thinking I'm going to give up, but I won't. I will, however, tell folks not to use Payless, and I certainly won't use them again.

PayLess Car rental. DO NOT RENT Cars with Them. you'll regret it.It's the Worst Customer Service Ever!!
Shame on those two ladies at Atlanta International Airport yesterday 11/03/15 at 6pm. if this matters to the management. These Two ladies were really really nasty to most customers and they were so proud of it. they'd rather be rude to their customer and send them away than provide a good service or help or cash in money like the other competitors. I wondered if they'd have done the same of it was their own business. ( but I can't imagine someone like them owning a business- to stupid and low class)
I think this company or at least the management have no Idea about what's going on and that their Employees have ZERO Customer service, they are rude and nasty to their Clients. this company will go down soon because of this kind of behaviors.
Please DO NOT RENT with PayLess rental Car. you will regret it...

Run Forest Run. These people are just bad. I prepaid a booking online but then found the same car $50 cheaper on their own site. So I called and they would change it for $50 . Rip off. Boy there are a lot of bad reviews. I wish I would have read them like you are.

October 27, 2015
Loc: San Antonio,Tx airport

I reserved a vehicle for a 6 day rental. When I arrived the wait was long and frustrating as there were not enough cars available for rent. I was upgraded by the Mgr Mr. Escamilla as a preferred customer and the suv was dirty, had just been returned, and smoky inside. After obtaining my rental within 3 hours I was on 35 N and a right rear tire blew out and I was stranded on the highway. I called the office and spoke to a female employee named TJ who told me because I did not purchase the additional coverage there was nothing they could do to help me during this emergency/crisis situation. She also told me that most of their vehicles do not have a spare and if I had the tire repaired or a spare placed on the vehicle the cost I would incur would not be reimbursed. I had to use my roadside service and get towed back to the office (33 miles) to SA. Again no vehicle was available, and promised a call & pick up by the mgr himself the next morning at 7am. Of course this didn't happen as none of my information was relayed to the office when I called the next morning. After 2 hours of waiting I had to obtain other transportation to drive to Temple Tx for my fathers dr appt. I will never do business with this place again and future customers need to read all reviews about this rental company as they are part of the Avis company. The corporate office needs to "clean house" with employees such as TJ who are nasty, rude, and is a liability to the company. This employee had informed me that if something would've happened to me on the road, "we are not responsible" !!

We reserved a standard rental 1 month prior than picking up in Charlotte NC. The confirmation said that the rental was at the airport. We were dropped off and it wasn't there. We had to call a number and get shuttled to a hotel offsite. When we arrived the agent advised that all they had left was a Ford Fiesta. This in no way would accommodate our needs and they just said this is all they had. The entire rental agencies at the airport were out of cars so we had to take a taxi home. Payless refuses to compensate us for this error. HORRIBLE agency.

I recently rented (pick up and drop off at Denver Airport)and the entire experience was terrible. I had to wait over two hours to pick up vehicle and missed appointment. I called them while I had to confirm drop off procedure and the telephone customer service was downright ignorant. The drop off experience just made the whole thing worse. The worst part of the entire experience is their attitudes. I will never rent from them again!!! I'll gladly Paymore to have friendly customer service!!!

I have been a loyal satisfied customer of ACE rent a car now Paylesss /Paymore for more then 30 years never in my lifetime of renting cars (53 years ) and never have I had a more disagreeable experience. The Experience : Rented economy car on line Internationl Airport Indianapoli pd in advance with AMEX Card $105.00 for 3 days. I scheduled pick up time for 19:00 the plane was late arriving approximately 20:30. I arrived at the Payless office after picking up the Payless shuttle to their West Washington office at 21:00.Upon arrival I was informed by rental agent Josh Hinshaw that I my reservation was cancelled at 20:00 hours that it was company policy ( hour late reservation cancelled). I was informed there were two vehicles available a big sedan at $80.00 plus and an SUV at $115 a day. I protested I saw no where in my reservation about the cancellation if late and after all They could have kept my payment if I didnt show. I was told by Josh if I didnt want to rent one of the two vehicles the shuttle would take me back to the airport. No sooner then I reluctantly agreed to rent the SUV a couple arrived to turn in an economy car. I said to Josh Ill take their economy car. Josh refused to rent the economy car to me saying there wasnt time to have it has to be cleaned up and prepared to re rent.

It was now 9:32 PM I had to hit the road. I was and remain very unhappy over this unprecedented experience with "Paymore" Rentals.

On another occasion I was late there were no economy carS left and Enterprise gave me a free upgrade to s new SUV. I have never forgotten Enterprise and the kind agent.

I recently booked a car rental with PAYLESS and the experience was horrible. I rendered my credit card to the reservationist along with my confirmation number. After I declined the insurance coverage at a daily rate of $13.99, I was told that I had to have my insurance company verify that I was fully covered, as well as provide a copy of a utility bill. (Ridiculous). I called my insurance company as requested and they verified that I had full coverage through January 2016. I also pulled up the utility bill on line and but was told they needed it to show my address and in addition to verification of insurance, PAYLESS also had to verify that there was lost of use coverage on my automobile insurance should the car be damaged stating that PAYLESS be compensated for the days the car can't be rented out. I was in line for over and hour and finally I was so frustrated that I canceled the reservation. This was the most horrible experience I have every had in my life when renting a car. All of the testimonials are true. This is the WORST CAR RENTAL COMPANY EVER....

Avoid this company at all costs. Payless is a scam. They will advertise low prices to pull you in, but then switch it with higher prices, hidden fees and an illegal insurance scam which will double or triple your quoted price. Customer service is non-existent. Some of the rudest and most horrible people I've ever spoken with. Will not help, will not refund. They have no ethics at all.

I rented a car in Nashville, TN, 10/6/15, and paid the advertised price of $1.99 per gallon for a full gas tank--the pre-paid fuel option. The $1.99 per gallon cost is already taxed. What was NOT advertised, nor divulged, was that this $34.97 pre-paid fuel option would be taxed AGAIN, adding AN ADDITIONAL $6.12 in taxes. The total for the pre-paid fuel option is $41.09--no longer $1.99 per gallon. At best, this is missrepresentation, false advertising, and misleading. At worst, it is intentional deceit. NEVER BUY THE PRE-PAID FUEL OPTION BECAUSE IT WILL COST YOU MORE THAN THE ADVERTISED PRICE. THE ACTUAL PRICE IS MORE THAN THE STATED PRICE BY EMPLOYEES AND VISUAL MEDIA.

I missed the exit to return my car at O'Hare Airport and I had to pay another dollar 90 I had no change your money with me they took down my information and I have 7 days to pay it now Payless wants to charge me excuse me Payless wants to charge me another $20 fee for this

I rented 2 cars from the Jacksonville airport, it took 1hr 45mins to get the cars! there were 2 people in front of us thats all!! we were told there would be an additional charge of 10.00 for my sons car to add a second driver, i then said so it will be 131.12 instead of 121.12 correct and he said yes. my car reservation was for 113.15 when we got the cars mine smelled like a ash tray with a terrible smelling spray to try and mask the smell. when we returned the cars i was charged 121.45 not the 113.12 that my reservation stated. my sons car should have be roughly 131.12 instead it was 213.36 . customer service is a joke most can barely speak english and are not help at all. they claim that they emailed me a response on 9/21/15 i looked back thru my emails guess what no email! I will never use payless again i would rather take a cab or bus! Geez they are awful!!

I made an online reservation to pick up a car from the airport on Saturday afternoon and return it on Monday morning for $36. Picked up the car at the airport without problem. Monday morning I returned the car to the airport but no one was at the counter. So I followed the instructions that said to drop off the keys and paperwork in the drop box on the counter. Then on Thursday I received an email with a receipt for $142 charged to my credit card, saying that I didn't return the car until Wednesday night. I called the phone number on my agreement, and the agent on the line tells me that I will need to speak to the manager who won't be at work until the following Monday. Since then I have called the Payless Customer Support number, and used the Payless website to send a written message. I'm currently waiting for a response. I have also called my credit card company to dispute the charge.

I rent cars often, and usually go with the other guys. Payless came up with a very competitive rate for a standard suv @ $29 and change a day + applicable fees and taxes, so I gave them a try. Total online reservation came to $163 and change with all their little fees and taxes.. When I get to the counter to pick up the vehicle the rep asks if everything went ok. I let him know I initially wanted a mini van, but when I priced earlier in the week they were at around $35+ a day and made the giant mistake of not booking at that time. I let him know, when I re ran my search, his company for the SUV was the next best thing and that I could not find the vans at the pricing I had earlier in the week.. At this time he pointed at a sign that said "50% off of select upgrades" on their counter. He also saw I had my ID and my AMEX card out and said, " between the 50% off, and your amex card, I can get you to around $30 to $31 a day for the mini van" I was Floored at what incredible customer service this guy was providing. He then hands me a reciept with a total estimated charges of $416.93. I said thats not $30-$31 a day... he says dont worry sir, your getting half of that back, and again points to his "50% off" sign.

Today when I returned the vehicle, they give me a final reciept of $ 354, which reflected a "fuel" refund because I brought the van back with a full tank of gas.

Sour right?

Heres where it gets super sour. I requested to speak to a manager, but had to wait over half an hour, becuase Mrs. Shea was helping TWO OTHER highly disapointed customers. By the time she got to me she was very irritated, and visibly upset. I got the wrath of that. To the point where im trying to explain how we were mislead and charged a significant amount of money more than my original reservation and she's threatening to call security if I did not leave her kiosk. Did I mention my 9 year old daughter was with me and had to witness the condescending and unproffesional tone this "manager" took with a very disatisfied customer?

I now have to wait up to 48 hours for her to review the video and audio recording of the misleading,malicious, and preditory conversation with their employee( I dont remember signing a waiver letting them know its ok to record my coversation for the sake of monitoring, and to use to see if im telling the truth, but kinda glad they did this without my conscent or their wouldnt be a record of the convo). I believe based on the tactics used, it is safe to assume that their employees recieve some type of incentive for upgrading your intital reservation. I cant come to any other logical explination as to why someone would LIE THROUGH THEIR TEETH to get me to upgrade the vehicle.

I have also notified the better business bureau, and will also be notifying any and all regulatory agencies who regulate this terrible company.

Consumers BEWARE!!!!!!!!! PAY THE EXTRA COUPLE OF DOLLARS AND GO WITH THEIR COMPETITORS. THIS PLACE IS LAUGHABLE....AT BEST.

Never ever use Payless. We stupidly prepaid a rental car in Orlando. When we went to pick up the car the person at the counter asked my wife where she worked and told him at a church, he proceeded to make all kinds of rude jokes about our faith. Then because we did not have the credit card we prepaid under he said no car for you(Prepaid $192 for 11 days)unless a new reservation was made for the amazing manager special of $45 per day plus tax. We said no way and asked for a manager. He came out all angry at us and basically kicked us out. We emailed a Heather at customer service and she basically told us tough luck sucker and no refund. This really is a short version of the events. Please never ever ever ever use this sham of a company. They are a major joke