Payless Car Rental Customer Service

Unbelievable I rent vehicles once a month at a minimum. This was the first and last time I use Payless. I rented a vehicle in Managua and was basically threatened when I returned it because I didn't have it washed before I returned it. They verbally insulted me. They wanted me to pay them cash. It was behind ridiculous. I took a picture of the manager badge and let him know I was going to let upper management know what he was doing. He could care less and told me to get lost. It was horrific

This place of business is a joke & are thieves. Charged my card for a rental & then when I go to pick it up they tell me they don't accept the credit card I used. Wouldn't give me a rental car & know telling me their not going to give me back my money. What kind of business does that? I rented a car from the before using that same credit card with no issue. Can't get a hold of anyone so I guess I am going to have to go back down to the place in person to get my money back

I rented the car in San Antonio on March 25th. The contract said $265 for 5 days. When I got my email after turning the car and it was $1,800. I refuse to pay $1,300 more or Plus for a car I rented for five days what is going on I have tried to contact you refuse to pay my credit card bill something is definitely wrong $265 is all you're getting and I will pay the $35 for the gas that I had a full tank

Rented car from Payless Airport location San Diego on April 7. On April 10 car was stolen in Las Vegas. Have called for four days to contact number given and left 8 voice males but no return calls. Have filed a ticket on line but have not received a response. Need to file report so that they can begin process. Police report was made 4/11.

Made a reservation weeks ago for our trip to Orlando, Florida from the 14th through the 21st. Arrived at the airport Sunday only to find the Payless counter completely vacated. Now sitting at a hotel for the next week with no vehicle as everyone is sold out due to spring break. I have never experienced anything close to this unprofessional .

Robert Schele

I rented a car just to be in Orlando for 2 days on a family trip to Disney. Only drove the vehicle one day and at checkout I agreed to purchase my own gas for a fill up. After returning the vehicle I show a charge at 1st on my card for $30 I instantly called customer service and at 1st was told it was because I upgraded my vehicle which wasn't true. Next, after opening a case I was told it was because of gas and the charge for the rental total is showing $230 and $41.13 was for fuel. Note I only needed $8.90 to refill the vehicle to return to the airport. Case gets closed and I then again have to call customer service to get it to be reopened and sent a another complaint email with my original reservation. !st and last time to ever rent from this company again.

You guys are trash and so is your customer service department or lack thereof.. I'll never sent from you guys again.. and the saying is true, you get what you pay for. You payless and also get LESS service..

I have called four times for the shuttle. Terrible customer service!! I've been waiting close to an hour!!!

Very disappointed today when your representative at atl airport demanded to see my return flight and itenary from my email or she needed a light bill etc. I know when a scheme scam is in play. I may not do business with you again. Car rental . I have rented from you for YEARS. She is running your customers away. Contact me.

My rental rental confirmation number is #05565436US2. I accidentally made a reservation for September 26 instead of September 23 pick up time 1030 at Orlando international airport and they were not able to accommodate me with a car until today at 10:30 PM. I'm trying to communicate with the office at the Orlando international airport but I am not able to get through to anyone and I can't even leave a message for the manager as the mail box is full . I'm trying to call them to see if I can pick up the car earlier and what is the earliest time that I would be able to pick it up please help.

Sincerely,
Desperate for a car

9/14/2017

Re: Company Complaint



To whom it may concern,



I Yash Slaughter Reservation # 05626284-US-6 ) had a pleasant pick up and driving experience with the Mid-size vehicle that I rented in Las Vegas from the rental center at the airport from Sept. 4th to the 7th of Sept. It wasn't until the day I had to drop the rental off and experienced a poorly managed and handled situation with a young lady Susan and her manager Mary Shea. On Sept. 6th I arrived around 10:45pm at the return desk in the garage for my 12:45am flight. I get to the counter and express that I won't be using the card on file, I will be using cash as I adamantly expressed to Bryson during my pick up of the rental. At that time nothing was said to me about not having issues with paying cash. So I inform Susan that night that I would be paying with cash, she informs me that it was drawer switch over time and I wouldn't be able to pay with cash until after 12am. I said how is that possible when my flight leaves at 12:45am, I would never be able to make it back to the terminal. She looked at me and said, "There's nothing I can do". I then went on to say that it wasn't explained to me that if I returned the vehicle back at 10:45pm that I would have to wait until 12am to pay cash. She then just stared at me like she didn't care, she never once apologizes for the inconvenience. I then ask for the manager who was Mary Shea who was walking up, so I explained the situation to her, she does the same thing as Susan looks at me like "Well there is nothing I can do". I then said "do you understand my dilemma Mary Shea, shrugged her shoulders and maintained that there was nothing she could do. I then said I would write the corporate office and I was also a manager and she wasn't resolving my issue or even sympathizing with me. By then I used a card that that I didn't want to use and expressed my displeasure. At that point she got upset with my forcefulness, and slammed the sliding window shut and said "F YOU" as she was closing the window. At that point I made a scene, and I was highly upset and walked away with security. In the future, I should hope that no customer experiences what I did. Going forward you all need to change that change over policy for cash or shorten it for the risk of customers potentially missing there flights.





Sincerely,



Yashurun Slaughter

Waiting for charge of $83.00 to be resolved. I called the rental place where I got the car and was told I was charged for gas. I filled the tank 5 minutes before returning, right next door! I was then told I would be refunded. No refund still after 2 weeks. I filed a complaint and was told I would be called back and receive and email in 24 hrs. Nothing in 2 weeks. I called again. HAd to open a new ticket. I was told they tried to email me because they didn't have all my information. I never received an email. I even checked my spam folder nothing. I asked her to repeat back my email to insure it was correct. So I have filed again. Waiting on an email or call. I will never use payless again.

I will never use Payless again. They have taken money out of my account a bunch of times which has made my account over drawled. You can't talk to anyone at customer service it's all via email. Nobody knows what's going on there. Sad very sad

Reserved a car at hartsfield atl for 4 pm on the 17 of feb when I got there I was told they overbooked and I'd have to wait until a car is returned.This is unacceptable waited mire than an hr.What us the purpose of a reservation.Isnt to have a car available?

Do Not Use This Company !!!! Bait And Switch !!!! Customer Service Is Out Of Mexico And Really Exist , Way To Go..worst Service Ever

Reserved a vehicle at two different locations. First Payless Location: Phoenix AZ was so RUDE that I just to another company. Second Location; Alb NM - Car had a flat - No Spare Tire - Girlfriend stranded for two hours on the side of the road!! Wrecker brought another vehicle, Payless over charged my account and also charged my girlfriend. Jason Ramon in Alb NM does not return phone calls, voice mail is full in billing, Did a Ticket # 3 6 6 1 8 2 Still NO RESPONSE. UNIMAGINABLE NIGHTMARE.............F

I rented a car on Friday, Nov 11. I had originally reserved it for 2 days but actually needed it for 3. On Saturday Nov 12, I called the 1800 number to get it extended. No problem, the representative said my new charge would be $86.81. I returned the car on Sunday, Nov 13. Their system was down so the service rep took my email address and said he would email me my receipt after their system was back up. The next morning I got up to pay some bills online and opened my bank account link. To my surprise, a charge of $799.91 and $599.91 from Payless. I spent the entire morning on the phone trying to get answers. Finally, I was informed that there was nothing they could do immediately. I would have to wait until the system processes at midnight. So the next morning I got up and checked my account and the $799.91 was returned minus the $86.81 I was originally to be charged, but the $599.91 was still pending. Another morning on the phone. No answers, just a case number and the possibility it will be resolved in the next 72 hours. This is horrible customer service. I made the mistake of using my bank card and this has affected more than one thing. This company is the absolute worst company I have ever dealt with. I will not ever use them or their sister companies again. This should be a crime.

after a few hours today of talking to at least 4 customer service reps. the last one tells me that the email I am using (.mil) will not be receiving correspondence due to the firewalls. why didn't all the folks before her tell me and have me waiting for my documents?
the call centers take the request and submit a ticket for someone else to process (then you have to wait for 2 hours for the processing time). and you cant call the person who is processing because apparently they don't have phone numbers. somehow I don't think this is the best or nearly a good process/system for customer support. not sure how you can call that customer service when you call to submit a ticket and there is no follow up process to ensure the issue has been resolved.

The worst car rental place ever. Over charged me held my deposit. Drained my bank account. Left my son and I penniless at the airport. The should not be Llowed to do business. Definately am should be off alll list for any car rental servixe

WORST COMPANY I HAVE EVER ENCOUNTERED. Back in March of 2016, I prepaid for a rental online. When I arrived at the counter, the rep added $79 in additional fees that I did not request. She was unable to remove the fees because she didn't know how to work the computer. I tried working with Payless customer service to get reimbursed for the charges and they refused. My credit card company sent the charge to the litigation department and Payless refused to reply so my credit card company reimbursed me for the charges. Six months later Payless has a collection agency attempting to collect the $79 the credit card company reimbursed me. There is no one at Payless you can actually talk to about problems like this. Worst company ever!!!

This has to be one of the worst customer service rental car place it is ..I am currently in my 72 hour waiting on customer service to return my call in reference to money taken out of my acount .that should have never been removed..of course this filling out information waiting on customer service return your call or email is a bunch of bull..if you have to nickel and dime your customers for every penny ..maybe you should change your name because it makes no sense that I got to give email and continuously call you for something that should've never happened..is not even about the money it's the principle of doing business with what is supposed to be a reputable company..

Rented a car at Tampa Airport. Declined all extra coverage, insurance, etc and had an confirmed estimate from AARP for $715.00. The car they gave me reeked of smoke and the rear seat was badly stained. When I returned the car, on time and undamaged, the shuttle bus was leaving and the man said that it was all OK and they would send a receipt. I never saw any receipts and the bill showed up on my Amex card for $1,400.97, a 100% overcharge. I lodged a complaint with Amex and filled out "a customer service ticket" with Payless. Stay away from these people!!

I had booked a rental in Seattle airport last week for $207. I have been charged for &434. Have been sending mails to Payless ever since to resolve the issue. I'm told that I agreed for an upgrade. This is absolutely untrue. My consent was not taken at all! I hope Payless can train its staff in a better way at the rental centers on how to talk or get consent of customers. This is not the right way to bill customers.

Rented a car at the Tampa bay airport. Complete scam. Watched another person who was so angry he went back to the airport instead of rent a car. I should have form the same thing. We were here in Florida to take my handicapped father to Florida university for a Parkinson's therapy. My wife made the reservation through Southwest Airlines. Shame on them for being in business with a company like this. They charged us $350 on out debit card, and wouldn't let us use my dads credit card to charge the acct. they then hit us with two added driver fees of $65 cause I was the only driver. Also charged us $15 to use his card like I originally anted to do. The agreement says 10$ not 15$. Wouldn't even give me the receipt for the $350 return to our checking acct they debuted. What an incredibly rude and awful company. On a scale of 1 to 10 they are a minus 5.
Brian Hulsey

Worst company ever! Rented for the first time from them Friday in Orlando. I have written 3 emails and no one has replied. I called the facility on MCoy ave and no one answers. When I return the car this week, they will hear from me then

Nate was my representative on a recent trip to Denver. His attention to detail and excellent customer service was exemplary. He was kind and thoughtful! He was also a gentleman who loaded my luggage into the car...My experience was terrific...

I wanted to contact the Payless Car Rental corporate office and express how much I appreciate the excellent customer service by the staff at the location nearest to the Philadelphia International Airport. They were wonderful and made sure the shuttle got me to the airport on time. I was running late and it was raining. I not from that area, and not only was I close to missing my 8 am departing flight, I could not find a gas station open at 630 am to fill up the gas tank. They were so helpful with everything, and definitely expressed a sense of urgency and concern about my flight time. I am so appreciative of their kindness and professional manner and will highly recommend this company to anyone renting a vehicle.

We rent often from the Las Vegas McCarren site. We have had customer service Rep Demarro 3 times as our agent. He has always been very friendly, professional and efficient. Outstanding customer service!!

Hi.Greatest rental cars at cheapest prices? Try to book at the cheapest car rentals . I always use this every time I travel especially in Europe and America. Feel free to ask about any concerns you have. I highly recommend them.

I rented a car from payless on July 11 through July 14,2014 at Savannah, Ga/Hilton Head Airport. I was very pleased with the price. My son rented from thrifty. Customer reps at Payless were Brian, Joshua and Alicia.
They said instead of getting two cars, we have a SUV that would fit all of you, (4 Adults, 2 small children) including our child seats. Well, my son said no. By the time he got to Thrifty and was very disappointed in the condition of the car and not great service, I laughed, because I was very pleased.
Well, I wound up getting the Durango SUV for all of us. Your three customer reps were absolutely wonderful, over and above helping. The SUV was great, no complaints and a great price.
Before I left the airport on July 14,2014, Joshua and Alicia were on duty again. I rented my vehicle for my next trip to Savannah, Ga at the end of August for a
week. Great Price. I am a perks member.
Thank you so much for great customer service reps such as the three that took care of myself and family. We were in town for a family reunion, in August, we will be back for my sister's 70th birthday.

Had a billing issue. They resolved it quickly and were fair.