Panasonic Customer Service Complaints - page 2

The Reason Why Reviews Arw Bold Is Want People To Know To Stay Away From Any Of Panasonic Products There Customer Service & There Warranty Is Hell. They Do Not Honor There Warranty & The Agents Working For Panasonic R Unprofessional With Exterm Issue Problems. Planning To Take Them To Court. Specially The Agents

Panasonic doe Not work

The warranty and their products are useless. I had the camera entirely replaced by the seller who replaced it at their cost because Panasonic was so awful to deal with, and when the replacement didn't work the seller wanted to give me a refund or another camera because they didn't want to replace it again and double their losses. I have 48 emails, three letters, 6 chat transcripts and 6 phone calls to get absolutely nowhere with Panasonic. I wrote the president of the Americas, Canada and Japan and they did answer. I have I tried the BBB and Panasonic did not respond to them. It also appears the President(Japan) has said he wants to abandon consumer products so please DO NOT BUY ANYTHING PANASONIC. THEY DO NOT STAND BEHIND IT.

I recently purchased a Panasonic Microwave Oven that I found was inconsistent when heating up food. I took the time to do several repeatable tests, using the exact same quantity of water, same sized container and same amount of time. The results varied up to 25 degrees C difference. I took the Microwave back to the Store where it was purchased and they told me it had to be fixed through a Panasonic repair Center. This Microwave was less than 30 days old. I sent it to a Repair Center and they said they found nothing wrong however they didn't bother to re-do the tests I had done, they just tested the power output when it was running.
I explained all of this to Panasonic Customer Support and after four email responses back from them, saying basically the same thing each time I've given up trying. They are not going to honor their Warranty which stated:
a) Repair your product
b) Replace it with a new or refurbished equivalent value product
c) Refund your purchase price
All I can say is... People, do not buy anything Panasonic, not only is their Customer Support rubbish, their Products are as well and I can see from this website a lot of other people feel the same as I do.

I called the Panasonic customer service phone number listed on the American Airlines WiFi Page.

I had a problem signing into my account because the card on file had been lost and I wanted to update it.

I spoke with three different agents and none of them could help with my issue. Each one sent me to a different number that was supposed to be able to fix the issue and none of them were correct. They are obviously not trained to help with this issue, but it is the only number listed on the website.

It wasn't for doing a several minutes Google search after wasting an hour on the phone that I was able to resolve my issue.

I'm sorry, but the people answering the phones on the main customer service number should be able to direct customers to the proper place to resolve what should be a simple issue to resolve.

I on Panasonic. All I wanted to know was how to do playback on one of my three handsets. The other two do not have a problem & I get my messages.

I got a message asking if my order number began with....
If my order no. began with n then..
If my order no began with n n then.

However, I did not have an order number and was not looking to purchase a contract. It assumed I was getting a protection plan!

On some Panasonic number (again which I got off the web) it directed me to a website that Panasonic owns. But, I never wanted to go to a website or I would not be calling. I will by AT&T phones from now on.

I never got a chance to speak to anyone and finally hung up.
What a waste of my time and to think I bought Panosonic!

Buy Sony. The parts/ products are much of a muchness in terms of comparison. The fundamental difference being that Sony care for and respect their customers. Panasonic do not. Once you have parted with your money, you are a victim. Don't bother activating the warranty or claiming against it. It is not worth the paper it is written on. They will not modify their approach to adapt to the pandemic. They will send in un-masked engineers into you property, who can't even take photo, let alone fix your tv. They will put you at repetitive risk. They will not respond to complaints. You will be expected to leave your £2k tv on your doorstep in the rain. It will be thrown in the back of a van. You will be left without a tv whilst your family are locked down. The TVs last less than 4 years. The customer service is none existent. The staff are what you would expect from a tin pot organisation. They take no responsibility. I am not a complainer usually, I love to give positive reviews and generally my experience is positive. I have given Panasonic ample opportunity to treat me like a valued customer. They have repeatedly missed service standards, had to be chased and chased and have shown a complete inability to adapt. I and my family have been place at risk of coronavirus twice and then when they decided to take the Tv in, apparently Panasonic don't have any spare TVs to offer and isolating family. Don't do it!!!! Just buy Sony!!!

I would like to add to the negative reviews! The audacity of any company to not have a viable customer service phone number with knowledgeable employees is Outrageous!!! It's ironic that I have a question regarding their phone.
Most young people have no brand awareness, much less loyalty to the Panasonic brand. Panasonic used to stand for quality products. I will be returning my product and I will never buy another Panasonic product for the rest of my life!!!!

Our daughter, recently ordered 6 cordless phones off of Amazon, for us. We have one phone that isn't working right. Start to talk on it and about a minute or two later, it starts to peep peep. It acts like it is losing its charge, we put it on a different charger and it doesn't make any difference, still the same. Seems it is defective.

The Panasonic Invertor Technology works well until it doesn't. The problem is that the magnetron and the inverter are notoriously prone to early failure, more so in Panasonics, as internet and shopping site reviews everywhere illustrate. H98 error code less than 2 years old. Two weeks attempt to speak or contact anyone from Panasonic. 800 number menus with automated responses or 20-minute wait times. CHAT. wasn't working. Called nearest authorized repair center 130 miles. "Can't help you". Was told to call 800 number in Romania who will get in touch with Texas who will get in touch with Salem Supply Depot, only repair center who will contact you. Tried CHAT again. Offshore "Steve" read from scripts, wasn't very articulate and simply offered platitudes and apologies. Kept going around in circles. Asked for contact with someone in the States. His response: "Is there anything else I can help you with." Wrote back, "Yes, you can answer the questions I just posed.". I ended telling "Steve" It's been the most fruitless conversation I can ever recall having.
Shipping round-trip 260 miles is expensive for 41 lbs. I have a perfectly competent and reliable appliance repair center in my city. Panasonic wouldn't entertain the idea of sending a magnetron so I could have it done locally. But it's unconscionable that Panasonic execs refuse, even for the sake of good will, to accommodate customers with products that are designed for failure right after the service warranty expires. And Panasonic offers a 5-year magnetron warranty but it is impossible to use. Not only is shipping to a distant repair center expensive but the procedure is convoluted, contacts are unintelligent, and logistics are unreasonably burdensome. And Panasonic knows this. They can warranty the magnetron for 50 years. It wouldn't matter to them.
I purchased a Panasonic radio that I've had for over 55 years and it works perfectly.
Panasonic was known as the most reliable name in electronic products. It's shameful that the CEO's of Panasonic's appliance division have allowed quality and service to devolve into mediocrity. Any microwave should last longer than two years.
We will all be better off with the longevity of a traditional transformer or coil and a magnetron at full power than an inverter magnetron, and with any other maker than Panasonic. Shame on Panasonic CEOs for allowing what once was the reigning electronic company, known so well as epitomizing quality and customer service, to descend to this, such a lowly level.

March 20, terrible service, for a company that makes phones and TV. No customer line offered. If your problem is not within the standard questions, you are out of luck. They forward you to a 3rd party requiring your credit card, which they say will be re embursed, but NO I am not giving whoever my credit card. What I am doing is throwing the phones out and I will NEVER buy a panasonci product again.

Very disappointed to call customer service and also go to on line customer service and find that one way or another your company will charge me for help. That is no way to treat someone who has purchased your product and needs help to fix a problem. I guess this is the last time I buy anything from Panasonic.

Panasonic has the WORST customer service - by far - of any product line I've had!!!.No phone help unless you agree to pay $9.00. Can't get online chat to help. No answers through email! UNBELIEVABLE!!!!! Last Panasonic product we buy!

Your CS is terrible. I NOW WILL SHOP FOR NEW PHONES. Last year I had this problem and they fixed it. Not this time. Did not like attitude and did not go the extra mile. As all CS PEOPLE SHOULD. Your wait time on the phone is THE WORST. And where are you located? Im in California would be nice to have been told that when listening your recording. Very maddening.

A viera panasonic tv serviced by engineer Arun-9791077870 in chennai become faulty immediately after a day.i paid 7500 for change of mother board and LED flash.repeated call to get service again going vain.neither call center nor the service engineer responding to my call.worst service by panasonic..

Panasonic washing machine it's terrible , I just bought it for one month plus the machine is not working very well I was told by technician that the blanket and clothes cannot wash together what kind of stupid reason

Panasonic has NO customer service at ALL! You have to sign up for the third party service and pay a fee to get even the simplest question answered. I never would have purchased a Panasonic product if I had known this, and I will never again purchase anything made by Panasonic.

Your service representative was unable to provide any useful information and for this I had to pay $9.95.Any other appliance MFG or electronic supplier provides technical support free of charge long after the product is out of warranty. I was a faithful customer of Panosonic but that will change for the future. I am very disappointed in Panosonic.

Richard W. Theobald

Customer service at Panasonic sucks! You send me to the same phone number over and over again, without ever making contact with a sentient being and you keep sending me back to the same phone number without ever addressing my needs. I'm a disabled individual and I'm having difficulty getting this resolved with your computer system

I had my 1st Panasonic cordless phone many yrs. It was great. This new on bought at Sam's 9/29/18 set up week following was working ok was in hurricane Michael cable,wifi,landline down 1pm wed to 3pm Sun when to reset up no power to main base. This phone is not as good as last one cant erase msg one by one, plus a few other issues but why do I not have power I am not paying teq to talk to me I want person to person conversation. This just wastes more time with no results sucks

I have a homehawk 2 camera setup. The primary camera battery lasts a reasonable, to me, time. But the other outdoor camera battery bit the dust after a month and will not hold a charge.
There is no support available either. Can't chat with a tech support person, no one available. On hold now on my third number to call for over an hour.
If Panasonic can not fix the battery problem then I am out $300.

Panasonic is the worst manufacturer of television sets. It never fails to dissapoint. I am so fed up with the unplug this hold that for 60 seconds and see what happens. I should not have to be a certified technician everytime the power goes out or the tv doesnt feel like being watched. I know there are those who would say "well just go by another tv" but in this economy only people who have money to burn are the folks who make the products cheap and sell it for hundreds of dollars. Even though I know Panasonic could CARE LESS about little old nobody me this is very disheartening. My wife and I work 14 hour days and we dont have time to open up the back of a tv to see if the motherboard is bad and every tv repair man will charge more in labor than the price of the part itself but again I know PANASONIC doesnt care!!! I cant believe im saying this but Thank God for Vizio at least when theres a storm outside and the power goes out i know when it comes back on their tv WILL WORK NO PROBLEM. I know saying I wont buy any more of your products is futile because you are just going to keep making tvs for cheap and sell them expensive. Ok Panasonic I know you guys arent reading this anyway so im done.

The ring on my wireless telephone handset is turned off. I have attempted to contact Panasonic several time to resolve this issue with no success. Due to my experience, I will no longer consider Panasonic when I have to purchase any product.

Please see the feedback that I have left on Amazon regarding my Panasonic Lumix DMC-LX10K. I had a very disappointing experience trying to get in touch with Panasonic support. I'm including it in text format, but you can find it under the product on Amazon's website.

I'm writing this review mostly about warranty policy. I bought this camera as a "pocket camera", a camera that I could carry around in my pocket and take out as the circumstances or need arose. I do a lot of street photography. Size and speed of focus were prime considerations. In that regard, it has performed adequately, though not well. Pictures taken with care and time have come out well, but those taken quickly and on the run are often not as sharp as I would have liked. I can't definitively say that there is a camera that would do a better job, but there's a lot of room in the market for a better competitor.

Because I knew that it was going to lead an active life, I purchased an extended warranty through Amazon which included accidental damage coverage.

Yesterday evening, I found that the lens covering mechanism would neither open nor close fully, rendering the camera unusable. Further, over the course of a little less than a year of use, dust and lint had begun to creep into the lens mechanism and could not be removed by cleaning the surface of the lens. The problem with the lens covering mechanism appears to be subtle, but mechanical in nature. In truth, I do not know whether it would be categorized as ordinary or accidental damage. It does not correspond to any specific accident.

At any rate, Friday night, I called the Amazon-sold extended warranty provider. After giving them all my information (they are available 24x7), they informed me that the camera was still under warranty by Panasonic and that I would have to go through them first. (Usually, one is lucky when damage occurs under warranty, but not this time.) I called Panasonic support only to find that they are only open Monday - Friday, 9 AM to 5 PM. (Which time zone, I don't even know). Their only published means of obtaining warranty support was to ship my camera to Texas (at my expense). And this for a repair that I didn't even know whether they would cover. I also made several unsuccessful attempts to create a web-based repair ticket. Their site was unresponsive (or should I say, it responded by bringing me back to the same web page where I could unsuccessfully try again.) To me, this level of support is unsatisfactory.

1) they should have more availability than weekdays, 9-5.
2) repairs should not require mailing a unit to Texas at one's own expense. Lord knows, there are plenty of competent repair faclities in New York, where I live, but they even had a web tool that offered to find the closest repair site to my zip code and all it could come up with was Texas. and

3) the possibility that my problem was not covered under warranty left me the possibility of mailing my camera to Texas (at my cost), being told that it was not repairable under warranty, waiting for it to be returned from Texas (at whose cost, I don't know), only then to have to deal with Amazon's extended warranty provider.

And this, for a camera that I try to carry with me wherever I go. Just wholly unsatisfactory.

And for the record, my rating is for the camera when it's working. Factoring warranty and support coverage into the rating would bring it down to two stars.

I purchased my Lumix FZ1000 camera in 2016. Already from the beginning the zoom had a bit of a jitter as it approached the farthest optical zoom setting. So this weekend the zoom failed on most of the settings. The warranty had expired but I needed to confirm the failure. I had to search through their entire website to find the tech support number. Tech support wanted $9 to answer my question. I hung up. Their forum support (yeah - free tech support form other customers?????) was worthless. I went to other forums and was able to find how to run the camera's self diagnosis. Yep ... main PCB error code failure. Panasonic lost my business not only with the unreliability of the camera that was hardly used but for being so cheap as to charge for simple tech support! I am hoping my Square Trade extended warranty works out. I will be sticking with Canon from now on.