Panasonic Customer Service Complaints - page 3

Called Panasonic 3 times today with a simple question. " Does the 517L French Door Fridge have additional shelf divider (parts) available for purchase. 3 operators were unable to answer and simply kept blaming poor reception for their incompetence. Will not be buying this brand now due to the preview of their appalling service. Supervisors were all unavailable and "in a meeting".

I am disappointed that there is a fee to pay for live support. I will not purchase a Panasonic product again and I will share there policy of charging for speaking to customer service.

a nine dollar charge for customer service is outrageous. just because the product is out of warranty is irrelevant. I just have a question about the operation that is not in the manual and you people want to charge me for it.This is disgusting. Because you can't write a comprehensive manual you want me to pay you.I will never buy any more of these products. You call sears, moen, general motors, you name it and they are glad to help you. You want to charge me for answering a question about your product that I paid for?? unbelievable. this is part of what's wrong with this country.

Just Tried To Contact Your Help Desk To Ask A Simple Question. Before I Could Do Anything U Want Me To Pay A Deposit Via My Credit Card

It Would Seem All You People Are Interested In Is Money Rather Than Support A Very Old An Loyal Panasonic User.

To Say The Least I Am Disgusted With Your Service ( Or Lack Of).

I Shall Think Long And Hard Before I Ever Buy One Of Your Products Again

Have a hair trimmer and no instructions in the manual on how to remove the blades. Agent wants me to pay $10.00 so I tried their chat and they referred me to a You Tube video made in Bangledesh. Couldn't understand the guy and still can't get the blade out of the trimmer. Extremely poor service from Panasonic. Won't buy their product again!!

I am returning a Panasonic Phone set to the Costco Store that I purchased it from on Dec.20th 2017. Since you want me to pay a FEE to talk to a person to fix a problem with the fact that three to four hours after I set the Date and Time the Time changes. I will not again purchase a Panasonic product again. "Your COSTUMER SERVICE SUCKS"

Without a doubt the worst customer service I have ever encountered. Just try to talk to a human being, been trying for two weeks. Gave Groupon all the information requested about a purchase and their automatic reply will be to get back in 72 hours; what a joke.

Have KX-TG6645--How can I determine if I've entered a number more than once when blocking calls?
Any way that blocked calls can be prevented from ringing even once as they presently do?
Respectfully Submitted.

Good Morning, I have been trying to contact your company for over a week with a product of yours that I am purchasing from Flexshopper who in turn is giving me the run a round about this problem. My microwave stopped working almost 3 weeks and since then I have been getting hung on on, placed on hold and forgotten , given all kinds of false information, lied too. I was then directed to your company where I have not been able to contact anyone. I am reaching out to you at this time to help me get my oven . It just stopped working for no reason. I am still paying for Microwave that does not work and is still under warrenty. This is the second time I have been let down by Flexshopper. Please help me out. Madeline Nixon

do not buy from this company -- no support, computer run-around, charge for information not a good company, just a waste of time trying to get simple info - VERY ANGRY

I am so done with this company. Getting tech help on one of their products is like taking blood out of a stone. The manual was a little sketchy if my new cordless would work with my cable modem. I wanted to know before I unpacked everything techs' answer was plug it in if it works it's good if not then it won't and their chat wasn't working either

Tried to get customer warranty support for an Eneloop battery charger. Got a very big run around from phone to phone number.

Panasonic 50 inch tv dead within 6 weeks of delivery.
Panasonic too week to understand to either replace or refund. Keep insisting with repairs. Have changed 2 repair company and both in a confused area as they cannot fix the TV. Shame on a brand product where the cistomers are unhappy.
They may end up like Toshiba if not aware of the situ and being ignorant.

have been trying for 45 min to get help, no help

I tried to get help by phone and by CHAT. In both cases I was on hold for a very long time. The help I need is this: I want to TURN OFF the TALKING Caller ID. I selected OFF and SAVED it. But the TALKING Caller ID is still ON. Please help!
Thanks,
Dennis

The WORST brand..the WORST service..the WORST team members.
(REHMAT HOUSE) Kanpur....they don't have any of the part available on time..they always make ur request on pending..and it remains on pending...they never call u to inform abt the part status which he to be replaced.
it's better to prefer Daikin Hitachi Mitsubishi instead of this C grade PANASONIC.

2 weeks ago purchased a digital cordless phone...model #KX-TGC222S

I am unable to record a greeting message by following the manuals

instructions. The answer on/off red light is on

Have a faulty PANASONIC micro wave oven (NN-E281MM) that lasted little over a year and PANASONIC'S patronising advice was to check the fuse and or try another power point.

Think I'll be trying a different micro-wave maker.

ARE THEY STUPID?! I was trying to qualify their sensor for a product i am making (sells 10,000+ units a year) and they cant even email me manufacturing variances. I would HATE to imagine how they treat individual customers when they cant even provide customer service to industrial clients.

SCREW YOU PANASONIC I WILL NEVER USE A PART YOU MAKE AGAIN!!

When I called with a problem regarding with my call block feature I was asked if I had another number that I could use while I would be assisted in correcting problem I gave number and I am still waiting for a call back from Brandon the rep. I hope this was not because they could not be charge me $9.99. This is my last Panasonic purchase.

Had a flaw in a brand new RC Panasonic air conditioner, if you want a challenge in trying to contact them to honour their warranty, enjoy prevarication, avoidance,vacillation and incompetence then Panasonic customer service for warranty issues is right up your alley.

The company hides behind its service e call centre in the Phillipines, nice people doing their best but way below par.

Panasonic should be run out of the country.

Called customer support about my parents new Panasonic phone. Just wanted to ask a few simple questions and they said they need them to send an E-Mail or Fax of receipt before they will help and there is a $9.99 service fee if it is not a now phone. Taking the phone back since I can't get customer service to help for free after buying there product. Very disappointed.

I have a problem with a ceiling/fan. I've tried calling for tech support with no luck.
I am a contractor that installs between 6-8 ceiling fans a year, but now I'm having a problem with an older one.
I think I'll be looking at Nutone a little bit more closer.

I received help & was told my good faith $ 5 would be refunded How does this happen?

Appalling repair service. Shambolic system for getting an engineer out - my faulty appliance is a washing machine. Last time took 15 minutes and 37 seconds to get through to a person on the Customer Support line. Cannot book an appointment with Customer Support but have to wait for an engineer to contact you with the time of their visit. You are not even given a day when they will come so hard luck if you need to take time off work to be at home.

Repairs not carried out on first visit (this has happened twice) and instead of being given a priority second visit you are shunted back to the end of the queue.
Am near the end of my warranty and strongly suspect that I am being fobbed off.
Would not consider, not recommend another Panasonic product as you need to be able to rely on good service if the product fails.