Nutrisystem Customer Service

I love this program!I've been on it ten weeks and lost 15 pounds .The only problem is they canceled my account for no reason and I didn't tell them too.I wish they would let me add the chicken burritos without the alacart they are great but very expensive 6.50 a piece .I love nutrasystem I will sign back up on the third .

Nutri System is a extremely poor program. They are your best friend to start with and then they fall off the face of earth. I would not recommend Nutrisystem to anyone with significant weight loss goals. Both my wife and I started the program 6 months ago and stayed on it religiously for 2 months and only achieved a few pounds of weight loss. I would be happy to share my experience in more detail with anyone. All Nutrisystem wants is more orders no real focus on effectiveness and management of the program.

Just started and on day 2 after waiting a week to get all the food delivered. On the partner program with my husband. We have questions about him being able to log into the app to track food and menu there is no info on the website. We were also sent food that we did not order/ items were substituted and not in a good way. They gave us a lot of breakfast bars and dry snacks in place of what was orders such as breakfast sandwiches and snacks. They do'no give you a list of what you originally ordered in an email to compare it so now I know to take notes before the order arrives. They didn't say anything about being out of stock on items we specifically ordered, I'm trying to reach customer service and the wait time has been 1 hour 45 minutes on chat the other day to 32 minutes this morning which has now increased to 58 minutes and back down to 456 minutes. I have to make sure to refresh my screen so I don't loose connection with then. I'm also on the phone in hopes of talking to someone sooner but on hold weigh them for about 30 minutes. Now all of the sudden as I type I'm 18 minutes away from talking to someone but we'll see if that goes up again. So I guess the coaching isn't going to happen if i can't reach someone by chat or phone easily. Starting to think the company is all about money and not really ab out helping people. Now down to 13 minutes after waiting this longer. I don't see how that happens that the estimated wait time goes from 47 minutes up to 58 and now down to 13 minutes in about 30 minutes of hold time. Not leaving me with a good first impression. I've been on Jenny Craig and they have the utmost respect for their clients with great support so maybe I should move to them again instead.

Nutrisystem is a fine program. It helped me lose 20 lbs and the food is fine. You learn what you like and don't like and so if something is not to your taste...don't order it again. I really like the breakfast bars and lunch bars. They are very convenient...I keep them in my desk for those "emergency" days where I need to grab something fast. The snacks are pretty good too. The dinners are good to have when you don't feel like planning dinner but don't want to resort to impulse eating (like fast food). Last week when my box of non-frozen foods arrived melted (probably the Fed-Ex driver's fault as the tracking has it on the truck from 6am to 4:30pm in 90+ degrees weather and hot sun) I called and although the menu of options on the phone were a bit confusing at first it wasn't too hard to figure out my best bet for an extension #. As soon as I explained what had happened the operator ordered me a whole new box for express shipping...even the non-meltable items like popcorn. Overall I am satisfied with my experience...not planning to diet forever...was just looking to lose some of that COVID weight and explore some grab-and-go options for my busy lifestyle.

This company is a complete joke. You never can get anybody live on the phone. They double charged your account. Food taste like cardboard. And I need to get a refund on my unused food that is pretty much a whole box full. I just read that I need an authorization return number to return my stuff. Had no idea that I needed this number in order to return. I called this one 800 number to obtain my return shipping number, you don't even get a selection to talk to anybody. Then I chatted with the one on one person, she wanted me to pay five dollars extra did you get that number!!! Seriously? More financial fees related to Nutrisystem? I want my return money back now, I want to talk to a live person now, this isn't OK,

This company is unbelievable!!! They shipped the Ready-to-Eat food with no real issues. The frozen food, on the other hand, has been an absolute nightmare. Granted, not really Nutrisystem's fault in that it's Fed-Ex that is failing due to Covid 19 delays. But after multiple shipments arriving without dry ice and melted, you would think that they would find a better way to ship it. While waiting for the third frozen food shipment, I decided that it's just not worth the hassles involved. In order for me to get my refund (within 14 day cancellation) I too have to pay to return the dry foods. Not my fault that they can't get the other half of my order to me in edible form, but it's my responsibility to pay to ship back the dry half. What a waste of hours on the phone on hold and no one able to get past the cookie-cutter response of "there's nothing they can do". (Sorry, not sorry!)
DO YOURSELF A FAVOR AND AVOID THIS COMPANY, contrary to what they say, YOU really aren't that important!

As with any scam....they immediately started telling me how my account would be charged...and they got me. I am not going through the return process because I am sure it will involve more frustration. AND as soon as I cancelled they charged my account more money. Steer clear folks.

I was on Nutrisystem (faithfully) 2 months and only lost 3 pounds. (I thought the frozen food was good) I started calling after the 1st week to ask what I was doing wrong. After 7 calls and 6 e-mails, I still had not hear from them. Finally after 9 weeks and still only losing those 3 pounds, someone answered the phone. She was so nice and sent me their return label. They had ALL my e-mails and I had documented my calls. I sent everything back as directed. She said within 15 days I would receive a refund. That was 1 month ago and NO REFUND.

This is my second time on nutrisystem. My first time I lost 50lbs in a month that was 10 years ago. This time around I went with the diabetic plan. I lost a total of 20lbs. They charged my card a week ahead of time for my 3rd month-which broke my account- I had to put back several bday gifts for my daughter's first birthday and a ton of groceries. Once I saw the PENDING charge I immediantly called to cancel. Nothing had been shipped the payment was still being processed. The guy kept pushing for me to put the order on hold or not to cancel as we are in a pandemic and certain foods are scarce. I flipped told the guys I can afford shopping I'm an essential worker what I can't afford is an extra $344 in food for myself I have kids to feed and am a single mom. So he finally cancelled my order. However I'm on my 12th day of waiting for my refund. It shouldn't take this long for my refund as the entire pending charge was supposed to be cancelled I figured 2 days tops. Swear these guys allowed it to finish processing before canceling it. You can bet if I don't have my money back by Friday they will be hearing from my lawyer.

Food is an absolute joke. The burger is the size of a sausage biscuit and its literals a patty and bread. Frozen. This is just one example. Most of what they send you are unhealthy snacks. This system is a joke and a complete ripoff.

I just started Nutri-System. I had tried it before years ago. I do not like the food that is shelf life. It reminds me of MRE's in the military. Wasn't tasty. I am returning all of this and I have to pay shipping!!!. I was not impressed as this cost alot of money. I received my shipment on Friday, called this morning and wanted to cancel. The shakes taste good, but this dry stuff is not for me.

The TV ad "Lose 18 pounds in the first two months; money back guaranteed." I didn't notice the 14 day and they never said it on TV. I wasn't losing any weight but thought I would get my money back is I didn't lose 18 pounds in the first two months so I stuck with it. The food was terrible and I felt miserable. Your ads are very deceiving. I feel I should get all my money back. This is such a rip off.

I Have Been Trying To Call For A Refund And Have Not Been Able To Get Through To Receive The Code It Says On The Website That I Need For Weeks! I Am Dissatified With This Product And Was Told It Was Easy To Get The Program Refunded When I Ordered On The Phone. Are You Kidding Me. This Has Been The Most Frustrating Process. I Have Followed This Program To The Letter And Have Not Lost Any Weight At All! The Food I Ordered Was The Frozen Program So As I Understand I Can Not Return The Food Only Get A Refund. Really? What A Scam. Do Not Waste Your Time Or Money. Jenny Craig Has Better Food And An Over All Better Program...thought I Would Give Nutrisystem A Try, Like They Say You Get What You Pay For!

Very unhappy with this product. I started the plan and within four days started getting migraine headaches and digestive problems with eating their food. I gave it to the 10th day with still the same problems so I canceled and requested a refund. It's been three weeks already and still no refund issued. I wouldn't recommend this product or company.

I order the Womens diabetes package. I got it and it was all sugar. I called and it took me a half a day to get the return authorization number sent to my email. I had to go thru person after person and wait and wait. This is a horrible company. I returned this stuff the same day I got in on 2/29/20 and I still don't have my refund. They say it could take up to six weeks. Never again will I buy this stuff. They have horrible people to work with. I told them I didn't want auto delivery and they put me on it anyway. I was to get 1 month plus 1 month free. I didn't get that either. Now I am glad. They charge me 379.00 for my Brothers shipment that was to be 30 days plus 30 days. We got 8 days work. RMA 2018059

THIEVES!!!!!!!
I ASKED THEM TO STOP MY AUTOSHIPMENT.
THE OPERATOR SAID WHY DO WE JUST HOLD OFF TILL THE Holiday and we will call you back.
Never got called back they just AUTO SHIPPED me I called the day they tried for the Authorization through AMEX I told them NO NO !!! Their response oh too late it has already been shipped.
If they are that GREAT of a COMPANY why do they have to try to STEAL from us????
BTW the 800 is a joke
ha ha no laughing

This about the 3 items for the vitamins of the brain that I never ordered and you charged me $80 (8/19/19),$91.94(9/3/19)and $1.94 (10/2/19)on my debit card.When I complained that you never send me the items,I received 2 items .I send them back because I need my money (10/9/19).I am not rich ,I am a retired person and I dont have that much.Please Im begging to give me back my money.

I am very upset I was on this for almost 5 months and didn't work so I cancel I received the dry food order yesterday I called them and said that I didn't place an order they said that I never cancel which I did so I asked them to cancel any shipping I thought they did today I got another shipment I called and asked them what is going on and requested a refund they are saying that because I already received the order ( an order that I never asked for they are not giving my money back , besides not loosing the weight they promised I would they have bad customer service they make wait in line for a long time and when they finally get to you they are really rude the program is really expensive I expected more for my money

Buyer Beware!
Tried the food and hated it. Even told them I was a diabetic when I ordered. Called to cancel second order. Was told I did not call in time. Received another order despite my previous call to cancel. How do I get out of this?

It Is Impossible To Get In Touch With Any One Of You. I Was On Hold For Over 20 Minutes, I Just Need To Speak With Credit Department. I Returned My First Shipment Of Food On 3/14 I Need To Know If It Was Received, And I Am Waiting On A Credit To Be Issued.

JUST PLAIN TERRIBLE EXPERIENCE. The food tastes gross - sorry, but with a little effort you can whip up some better meals and you'll be better off if you stick to the calorie count each day. I admit I have a portion control issue, but I much rather eat and orange or apple then their packaged snacks each day. which one is healthier? Anyway, anything with chicken was disgusting - trust me, it's not chicken you're eating! try cancelling an order...oh no it's not happening. they make it difficult! tried calling 3 times to no avail, each time waited on the phone +20 mins with no one answering. As soon as my 14 days were up for guaranteed cancellation, someone picked up within 2 mins. perfectly timed...huh? DO NOT WASTE YOUR MONEY!

I could not understand the person i spoke to about returning a order i never requested.

Buyer beware!
I was given the hardest time to return unused food. Terrible customer service and then hung up o and had to call back again. I was completely coordial in attitude. Inhumane towards me. I hate to think that is how others getter treated. They have false advertising on no questions asked return policy!

I Am Very Disappoint About This System. I Cancel My Order Because It Was Not Working For Me And They Keep Charging My Account Without My Authorization...... I Will Not Recommend This To Any.... I Called Them So Many Times To Cx My Orders And They Keep Sending It Back To Me.. And Charging Me Without Refund Frm Previous Ones.... Please Be Carefulllllll

I have tried to talk to a supervisor to no avail. I am frustrated. I can't believe when I asked no one was not available. I have worked in retail for over for over twenty five years. If I have a customer upset I am empowered to give 50.00 off.

I've ordered and participated in the plan for about 3 weeks. I have lost some weight but I've got a long ways to go. Everything arrived on time and in very good condition. Almost all foods I like, it's nice that I am not managing the calorie counting and ingredients. For small portions they are filling. I greatly appreciate no artificial sweeteners and no chemical color dyes. It's a little hard not to want each meal to be a usual favorite or to be endless portion but that's what got me into this. The app is helpful and the tips to flex meals are nice to have. I am learning about portion and multiple choices at each meal but having it sorted for me and not have my input is what I need to actually lose. The edit plan option was a great tool. Simple and kept track of what I needed. I've needed customer service once and chat helped me with info. Both good services, chat rep was helpful and gave me the right info. Customer service by phone worked out my dates for me in just a few moments. I'll stick to it and do my part.

I had to call them because the frozen food I got was delivered late (THANKS FEDEX) and melted. They told me not to worry and they would have another one sent out and it would arrive next week. I did not believe them at all but sure enough a couple days later I got an email saying a package had shipped for me. After verifying I wasnt charged the order did arrive ON TIME and I had 0 issues with them since.