Match.com Customer Service Complaints - page 2

I just joined match.com a couple weeks ago then had to get a new phone. Now I can't access my match.com account.

I have been a member on Match.com for 3 years. I have been separated from my wife since 2011. My profile did say I am divorced. My mistake. What do I need to do to get my subscription renewed?

My account access is blocked and I didnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½t get a notice. I have no idea what is going on. Pl contact me ASAP. Joan Romanition.

My name is Mike Scmid my g mail is as follows

I am wondering why I no longer have the ability to go online or the app itself I am blocked by you and I'm wondering what the problem is as I have done nothing I am aware of to be blocked so please can someone tell me what is going on here or what I supposedly did to be blocked on thus site

Thank You

Having trouble logging in to my account

I am still working to unblock my account- please is there a person I can reach out to that can help?

It really is a shame that a company based in Texas has call centers in the Philippines who are rude, hang up or say they have no United States phone numbers....when I did track down a number it went straight to a voice mail......If they don't want to answer their U.S phones then leave our country...

I canceled my membership with Match.com on Feb 1,2018 I submitted the answers to your little survary asking why I'm leaving. On Feb 10th I received a noticed stating I had a charge from Match.com applied on Feb 7th. I emailed the customer service, and I re-canceled the service.

I called Match.com on 2/12 at 8:30 am spoke with Manuel which sound like a female but has a male name. He/She looked at my account and said that the first cancelation didn't take that why I was being charge. He/She also stated that they noticed that I hadn't used the account since the Feb 1st. Which I informed them that no I hadn't because I canceled it on Feb 1st, why would I use it after I canceled it. I informed them that I sent an email on that date and later confirming that this was canceled and I could provide my forward copy on the date and they he/she said they could not take that. and that they didn't have any email from me.

I want my refund. you service removed $49.00 from me after I canacled my service and looking on the website I'm not the only person who have done this too. seems like fraud to me.

Cannot contact Customer Support for billing issues - the Customer Support email is not available to subscribers.

The webform does NOT submit to an email address. Instead, it is a decoy form that redirects a user to call Support Line that does not answer.

In essence, there is no support by email or phone.

I been received all harassment emails from this match member name joeFK please. Block him from email me. He is a sick man very nasty abnormal man. Please do not let block him from e-mailing me any more.thanks.my user name is.thanks

I am absolutely at a loss for words on the way I was treated from this customer service rep that I called for help regarding an auto renewal of $107 taken out of my account. I never agreed or was aware of such an amount. I was set up for paying $40 for 3 months which is fair and affordable. I rarely use this and have not had any success because I don't really use it. I asked for help in getting a refund. when I first called. I was hung up on after my account was pulled up because I believe he didnt want to talk about my situation. I called back and the second person I talked to (Carl I believe) told me pretty much No that my account will not be refunded. I asked to speak with a supervisor 4 times after asking if he was. He refused to transfer me to a supervisor when I asked him to. Then told me he was disconnecting this call. I was very polite and hoping for some help. This kind of service is unbelievable to me. I will be contacting my bank now and filing a claim! How dare you as a company treat people like this and steal from them. Shame on you!!! I just want my money back and will never use Match again

On November 15, I called Match.com customer service to cancel a subscription initiated in error on November 12, 2017. I spoke to your agent Jacob Henry. We spent an hour on the phone while he attempted to refund $107.94. In that time he accessed my computer. His actions initiated alerts for unauthorized charges and activities from most of my on-line accounts including Amazon, American Express, USAA, PayPal and Bank of America, There is no indication of a refund and I have either been restricted from these accounts or have had to file disputes of charges. Poor training or fraud?
When I called back for an explanation, no one could find any record of Jacob Henry or provide a supervisor's name to discuss this issue. If your company has a reasonable explanation for my experience, I am eager to hear it before I speak with the proper legal authorities and the BBB.
Thank you for your attention to this matter.

I think is you people who need more support to resolve things, I want to know why is my account says block by you people and that resolution support don't exist it just shows comment.im tired of all your people unprofessional support. And your customer service should be provided 24 hours everyday cause the reason there's so many complaints is because no one can ever talk to anyone in the customer service field

I have been a victum of a SCAMMER..
This is the second time on your online dating site...Match.com
Im EXTREMELY disappointed and very angry...with your services.
I have all contact info on the predator..im going to file a big time complaint against your business.
And im also DEMANDING A FULL REFUND.
I have been a subscriber for 2yrs now...and frankly its very dangerous to be on your site.
I WILL TELL EVERYONE I KNOW AND COME ACROSS NOT TO EVER SIGN UP WITH YOUR
COMPANY..IM ALSO GOING TO CALL THE BETTER BUSINESS BUREAU TO MAKE A REPORT AGAINST YOU MATCH.COM
SO I EXPECT A QUICK RESPONSE TO MY CONCERNS..

I do not want to renew my subscription up0n renewal date. I think my Is this all I have to Do? Is Our Time also part of Match.com?

I tried the free three month trial and was charged 89.95. I called and finally spoke to someone and did get a refund of half that amount and closed the account with two different people. Now here again after CLOSING the account my bank statement shows that I have been charged again $158.92 for three transactions.I received no product other the first shipment. I CAN NOT UNDERSTAND THESE PEOPLE WHEN I TALK TO THEM.

Thank you for making it so simple to post my best friends photo accidentally and not being able to remove it instantly!!!! Now his wife knows! Since I can't remove the picture with mine she thinks he's a liar! Please remove his picture now!

My account has been down for 5 weeks. was on with customer service for almost an hour and not fixed..Promised the elevator and given the shaft

It is important that I sent you an e-mail that I received from you, to contact a signer by an email, and I am talking to this sr. Very mysterious, he sent me photos, but, I must forward it to you to check its veracity, as very mysterious this mr.

I want to resend the mail.to which mail can I renew it?

Thank you. Altamia1.

UNBELIEVABLE!! I'm sooo disappointed with this companies LACK of caring, concern for the safety of the members. How do I know? I've been hacked at least 3 times in 1 year. I'm cool with that.

I've clicked on NO strange links or spoken to any weirdos. I was hacked last night and I have a ton of emails from many men (they were approached by the SECURITY BREACHER) asking for information (looked like it was from me).

I immediately contacted the company, who is closed. They do NOT have a 24/7 access number for these cases.

1. What about my credit card info? Every company has 24/7 access available to prevent FIRES.
2. The men who received messages from me? Some of them are answering (it goes to my email) and they are unaware it is not me. Again, nobody's in the office to protect the end user. Really? Really? They're making a fortune. Have a "safety" measure in place to protect and support any breaches.
3. Since I've written 5 messages to the company and they aren't available, I'm writing reviews and complaints. I'm going to definitely reach out to governing bodies who will help ALL companies like this to value their clients and protect them

This could be a great service but they're being very irresponsible not having a department ready to go ....

DO NOT SIGN UP! Horrible matches and the customer service is TeRRIBLE!!!!! Trick you into auto matic renewal. They will not let you speak to a supervisor and extremely rude

I paid 38 bucks for a month membership on Monday and Tuesday it was gone I think it was my Xbox wife. Match not responding to my email?

Canceled my account and still got charged again. They told me they could not refund it because it is a one month subscription even though i called them the next day. Horrible service.

I cancelled my membership on July 4, 2016. I have never received my refund and now I'm being charged again when I don't want your service. Your bozo of a representative that I spoke to on July 4th obviously did not do his job. I'm demanding a full refund from July and the charge to my Capital One account to be processed immediately.

I just joined match.com and only wanted to get a 3 month subscription. It charged me for 6 months. Please correct my subcription to 3 months. I pushed the 3 month subscription, but it came up 6 months.

Please send me a message regarding this change and the correct amount charged to me.

Thank you..l.,