Posted by I am not a movie star
I am only too happy to write this review. Like many others, I confronted a customer service person who didn't have a clue about my longtime agreement with ll bean that since I have to buy two sizes of shoes as a result of having polio as a child. The founder's philosophy of what was once a wonderful company guaranteed that for a person such as I that one of the two sizes should carry a 50 percent discount. Last night I spent an hour and a half trying to explain this to a .woman who just couldn't get this through her head or didn't want to. She said I had not received this privilege, but, as she looked at myy purchase history, she did see that I had received a 25 % discount on each pair. Wouldn't that be the same as 50% on one pair? Honestly! She also said the company also considers this a split pair and sends only one shoe of each size. This is not true, either. I have always received both pairs. What planet is this woman from and why is she an employee of LL BEAN? Check out who was working in the "special" customer service for cases such as mine on the evening of February 8. She needs to be fired!