Kmart Positive Customer Service Ratings - page 2

Just like to acknowledge the store manager in Brownsburg Indiana and a AWESOME associate Angela.D who gave me great customer service after experiencing not good service. Because of those two I was able to continue shopping and made to feel like I was not a inconvenience.

The highest commendation to a most helpfull staff member at K Mart (photo) section) Tues 16th Feb 2016. This guy helped me to develop old films on my smart phone. Being computer illiterate, he set my phone to bluetooth and transferred all my photo's to their system and l selected photo's. Before l knew it, a receipt popped out with the amount l had to pay and he led me to the counter and told me, that my photo's are developing.
There are so many in my age bracket, where we are left behind with new tech. But its good and a peace of mind where the young today assist in a proffessional manner with excellent customer service as this young staff member displayed. I will definitely be returning to his department and he will be talked about in my home and my job. This young lad does not know what l do for a living. But he will be well known and he's taught me something l will practice in my line of work. And that is to give that extra bit further. Thank you. I now sit and enjoy looking at my photos.

thanksgiving 2015 large crowd, computers went down, you had two lady's working behind the service desk. the is my second letter I want to tell you again what a great job they did with handling everything since I'm older and we buy for 180 families our baskets were full. I was also laughing. but Lindsey D and I don't have the other girls name went above and beyond. we were first in line when the computers no problem we were allowed to put our stuff in a closet and come back. there were a few complaints for for the most part your girl handled it great . I'm one that believes when you do a good job ell a higher up
so thank you so much
Gloria Perkins, great falls met

I was in Store #9735 in Sevierville, TN today. I would like to share a compliment regarding one of your cashiers, Sally Papke. Sally was very polite and kind, and was extremely helpful. She is a role model for employees.

I purchased an item in store in November using my points and later found it was the wrong size. My local store has not yet re-stocked the item and if I return it, I will lose my points. I spoke to one of your customer service reps and she was so helpful. She was able to put the points back so that I could return the item and still use my points for something in stock. Her name was Laura Clark, ID # 104936 and that was great customer service! I was also happy to be speaking to someone in the United States. We have people who are unemployed in the U.S. and we need to keep our jobs here and not outsourced to other countries.

I was at your Kmart on Veterans and David Dr. In Metairie La, around 10:00 am today. Only one cashier open beside the two ladies at the return desk.
The male cashier needed an over ride so he went to the return desk in which they announce for the manager"Paul" to come to register 4. I waited in that line for at least 20 minutes,when they announced all available cashiers to come to the registers. They called the manager 3 times on loud speaker. Some said they saw him walking by. Saw three people leave their baskets and left the store. I did get in another line once two other lines were open. I left the store the manager still did not show up. One of the cashiers went over to show the male cashier what can be done beside the over ride. This male cashier was excellent.

I went shopping today with my daughter to buy boots we went to the mall and couldn't found anything to fit her calf. She plays soccer so her calf is big we meet an associate Kimesha. She showed us a trick to get the boot up her calf thank you Kmart 3027

I Came Into Big Kmart At College Square In Newark De And Needed Help An There's A Phenomenal Employee There That Works In Layaway Her Name Is Latroy She Was Very Proficient At Doing Her Job. Latroy Was Respectful, Understanding, Helpful And Such A Wonderful Individual Thanks To Her Help Ill Always Be A Big Kmart Shopper And Would Recommend My Family And Friends To Shop At Big Kmart In College Square Newark De,19711 Ms Latroy Is Phenomenal And Well Spoken And Does A Awesome Job At Help Customers She Is Truly Amazing The Best.

I Came Into Big Kmart And Needed Help An There's A Phenomenal Employee There That Works In Layaway Her Name Is Latroy She Was Very Proficient At Doing Her Job. Latroy Was Respectful, Understanding, Helpful And Such A Wonderful Individual Thanks To Her Help Ill Always Be A Big Kmart Shopper And Would Recommend My Family And Friends To Shop At Big Kmart In College Square Newark De,19711 Ms Latroy Is Phenomenal And Well Spoken

I was at your Aspen Hill Kmart in Maryland today and was dreading the thought of the crowds, the slow check out lines, and indifferent staff. Today's experience was so lovely and refreshing that I am writing this note. The lady at the register was helpful and informative. And in particular - "Peter" - offered to carry my packages to my car. It did make it easier for me, his help was kind, and it made my shopping memorable. Even more, it was rather touching. Thank you for making my day. People like Peter help make the world a better place.

I just visited the sylvania store and a young man named Marcus helped my sons Christmas wish come true. We are into Star Wars and it reaching fever pitch. After sorting out Xmas I found out my son changed his mind and told something completely different. So off I went today searching for the elusive figure a Kylo Ren $15 product. I tried many retailers to no avail. I finally remembered that sylvania was 24 hours so off I went at 10pm. Saturday 19th. Wen I searched the area that was demolished by the day trade my heart sunk. No Kylo...what to do, there he was this young gentleman. I asked if u had stock and he said he could check, then he checked the system and that didn't have individual product just Star Wars figures I thought I'm done...then he shocked me by saying he would go and check...and he found it. Keep this guy he's got potential look after him. well done and please my many thanks.

Hi I was shopping at Kmart Warwick W.A.I had bought two trolleys worth of goods, I was struggling to push them both and along came Ryan in the store, a young chap working part time. He asked me could he help with the trolleys, I replied, I didn't think you were able to leave the store. He answered it's ok I'm finishing work now, and would like to help you, as I am on my way home. WOW! I was so impressed with his manner, friendliness, and of course helping me. He would like to be a journalist, I say grab him, train him to be a manager. You have one great employee! Thank you Ryan for making my day, I was so stressed and came home happy. Kerry Mercer

The person that was Santa at the Kmart in Manteca, CA was by far the best Santa I've seen in a while. We usually take the kids to Bass Pro but when we get to Kmart we were greeted with a Santa that was giving out candy canes to the children and asking what they wanted for Christmas while we were standing right there. My son Jacob never opens up to what he wants, but when Santa asked him, he had no problem telling him he wanted Star Wars action figures. I didn't even know he liked Star Wars. So thank you to whoever that Santa was.

I would like to leave a compliment for Paula at the Coalinga Californ ua store, she was very helpful when I was shopping the day of Thanksving and she found everything i needed. what a pleasant girl you have working for you Thank you so much Paula for all your hard work and patience you had with me. Mrs Diane Sullivan-Kerr

I checked Kmart's online jewelry I found a ring. I couldn't purchase it online, so I called Kmart offices. I spoke to Millie, she tried to fing the ring but they we out of me size. Millie was very helpful, even though she could not fing the ring. Thank you for having a great employee

The help I received from Madison B and Katy at the Cookeville, TN store in redeeming a $20.00 off coupon was above and beyond. Thank you so much for your patience with me and the process. I will continue to shop at K-Mart.

I received great customer service at the Butte, MT K-Mary on Friday, October 30, 2015 when employee, Scott, drove the motorized scooter to the door & positioned it for my easy access to it. I am handicapped & have difficulty walking, so his assistance was very much appreciated.

I was in K Mart at 16300 Harlem - Tinley Park today to purchase 4 of the electric scooters that were on sale in the ad for $79.99 and they didn't have any in the store or in stock. I went to the Service Desk and talked to Crystal and she was very nice and called another store for me and another lady I believe her name was Deb came over and went on the computer to help us in purchasing these 4 scooters for Christmas for my grandchildren. These two ladies went above and beyond to help us, so I didn't have to go to another store they did find scooters that were on sale on line and had in the store that we were able to purchase today. I'm not a big fan of K Mart because when ever we go there for a sale the items are never in stock or on the shelves but today we were treated beyond and above expectation and appreciate the time they took to help us.....I also want to thank the gentleman that went in back and looked for the scooters and brought them up front.

I have good experiences with the managers and workers at every store I go to, but your bathrooms are disgusting! They're dirty, nasty, and I shouldn't have to bring tissues with me because you run out. It doesn't matter which store I go to, because all the bathrooms are bad. These are the stores I go to: 51st and Kedzie, 71st and Pulaski, 79th and Harlem and 95th and Cicero, all in Illinois.

I am a Canadian who have worked in the public service sector for many years,and i speak from experience when i say that.....Customer Service....is often not a major consideration,....the dollar sign comes first.I never visit the US without shopping at one of my most favorite store,which is **K-Mart**.On October 11 2015 i shopped at your location in Presque Isle, Maine,and the service was beyond anything i could have even imagined,the cashier(Ryan),and the store manager(Mary)displayed so much consideration,and were so helpful in our service,that i would appreciate it so very much if you would let them know that i sent this review.From experience i have seen people who say it at the time,but,they never leave a review.I would like to give them a big thank you for the time they took to insure that i was a satisfied customer....keep up the good job....and thank you very much.....STEVE GUITAR of NB. CANADA

I shop at Kmart 3371 in Chicago regularly. I love this store. The employees there are friendly and knowledgeable. Pamela at the service desk was so very helpful she left her work area to find and bring the storage shelves I was looking for to me. Her store manager is lucky to have her. Her service was quick and efficient.

Mackenzie Bonaioto #4 store #3040, is the Ultimate service desk employee. I live an New Bedford, MA and I actually plan trips to the cape to go to Store #3040. We went this past weekend to find that Maxkenzie has a fantastic professilaizm about her. She seems to enjoy hey job, which as a customer keeps us coming back. She should be recognized for her outstanding service.

Good experience is rarely reported but I would like to call out an employee at my Kmart in Virginia Beach, Virginia, Fordham Drive. Kelsey is her first name and she was genuinely helpful and friendly even though her supervisor told her she could take her break she didn't rush me and was just so sweet! Appreciate good customer service😊

I went to the Kmart in Lima Ohio on 8/30/15. I had a craftsman product which has a 2 year warranty. The product would not run. The manager of that store Kathy went out of her way to help me. Sometimes I go elsewhere to buy products. Not no more, I will try to always shop at her store. She is a great asset to your company. I am the plant manager at a medium size company in Lima. I wish all my employees were as helpful as that Manager.
Please thank her.

Rebecca at East Victoria Park WA Shopping Centre Today 23/07/2016 about 2.00 pm Excellent customer service and assistance in buying mens trousers Rang several stores to find extra stock 100/100 Organised for me to pick up extra stock at Innaloo tomorrow Thanks Rebecca