Kmart Positive Customer Service Ratings - page 3

kmart store manager yelling at employee on sales floor for not comming to the regesters for a code c she said if i have to be hear on my day off and run a regester so do you other store managers watching in the back round while she scolleds her for not responding to her call on entercome maybe she was helping me at that time she was way out of line im serprised how she handeled her rude ness

Hello I had a terrific customer service and I'll be back to shop again good job 4177

Kmart is cheaper than walmart and have really cute clothes and shoes for the family. It is affordable and I wish there were more
Kmarts and less Walmarts

I would like to give high praise to Big Kmart Store Pharmacy #7717 in Waynesboro,VA 22980 employees Pharmacist Glenn Wright and service tech Ms. Sherry Wright for service above and beyond the normal. I was on the road to Maine when I realized that I forgotten to pack my diabetes test equipment and needles for my Victoza. These wonderful employees were very helpful and caring. They took my needs in hand and solved the issue promptly and efficiently. They are valuable members of your Kmart Team. Thank you very much.

I recently visited Kmart in Boca Raton Florida, store #3317 and was treated very nicely by "Sarah" at the front desk...she was a shining example of how all your employees should be! I was disappointed not to see her a few weeks later as I did not receive the same treatment when I had to return an item. I am not sure who she was, but she was not pleasant at all. Sarah clearly loves her job and should be compensated accordingly. She'd make a great manager!

Had a great experience with store employees and great manager was very helpful with all my needs and great service.
Newburyport Kmart

In May of 2014 I purchased a standing fan from K-Mart. I also bought an extended warranty. Last week it simply stopped working. I called the tollfree number for the Smart Plan group. I only waited 2/3 minutes for assistance. In about 15 minutes, ANNIE walked me through all the necessary paperwork to receive a new fan. This is the best customer service experience, overall, that I have had in the past year and a half! She was professional, knowledgeable, and warm. I sincerely hope that this review filters to her! And - by the way - a customer MUST approach the employees of ANY establishment with courtesy. They are neither your slaves nor are they robots!

I cannot praise the staff especially Sandra in the music and video department at Stanhope Gardens Kmart enough. I wanted to create my own birthday invitations and Sandra was incredibly helpful in every way.Not only guiding me through the new photo system that the store only implemented the day before but still attending to all the other inquiries from other people.Sandra is a credit to herself and hopefully management of Kmart will acknowlegde her excellent customer sedrvice,

Vicky the Kmart Pharmacy Technician in the Kmart Pharmacy Ironwood, Michigan branch is amazing and extremely proficient in attending to patient/client sensitivity. Vicky illustrates professionalism, integrity, and competency! Many praises to this woman who strives for superior commitment to patient/client satisfaction. ~Malinda Peterson

I went to the K-Mart in Salisbury NC to buy some days for a Tracfon. Customer service person name is Patsy. There was some mix up because we had gone to long and not renewed the days. We made the purchase on 2/18/15.
It was finally resolved today when I could get back to the store.
I can not say enough good things about Patsy in electronics. Patience and endurance are the words for this wonderful lady. She spent at least an hour the first day trying to get them to except the new days.
I went back today and after another 45 min on the phone with a tech she finally got the problems fixed.
She is the best and K-Mart should be proud and honored to have her in their employ.
Linda S. Efird

I would like to show appreciation to the Assistant Store Manager "Bessie" at the Lake Park, FL store. She gave me good customer service, as it was a matter in which mngmt was needed. I just wanted people to know what a pleasant, helpful and knowledgeable person she is. Not always something you find nowadays in retail mngmt. Thankyou Bessie!

On Sunday 12/21/14 shopped at KMART MANTUA NJ #3060..Want to commend Employee--Terosa L (28) for her exceptional help..she not only took me to the PJ's I was looking for but even helped choosing them!!

The assistance provided by the courteous staff at the Customer Service desk at the Goleta, Santa Barbara store, is most appreciated. On several occasions, Elizabeth Medina and Bianca Lopez have conscientiously, efficiently, politely and professionally handled the transactions. Yesterday, Sandra Salinas patiently and politely provided service. Shopping for a charity, a smooth process and pleasant, conscientious staff, add to the significant shopping experience, each time. Each visit, I have been very happy with the number of staff who approach and offer their help locating recipients' wish list items.

I just want to acknowledge Jose from Kmart Nampa idaho, for a outstanding job in assisting me during Black Friday,I asked for locations on 4 items and he walked me to the product and some items weree empty on shelf and he took the time to go in the backrooms and locate them for me and then walked to the service desk,

Hi. My name is Gia and I was there earlier. I live in Kenosha wi and my kmart is on 52nd. Today was Black Friday and had found a bracelet with no price. A woman named pammy had stuck with me until we solved the problem. She made my day and made me enjoy my experience. I will never forget how good she made me feel. Now I love kmart.

Nov 13 2014
Just wanted to let you know that Kmart in Brick NJ associates Gene and Jason helped me tonite They checked on a toy that I was looking for and found it had it at service counter when I got there You should be very proud to have associates like them Thank you again for your help
Karlene Turi

Kudos to all the K Mart store employees Tampa, Fla. 33607 that helped me look for my phone when I accidently left it in the women's dressing room last night 11/11/14.There were 7 of them that took turns helping me look. This morning around 6:30 someone from the store called me to tell me they found my phone. What an awesome bunch of employees. THANK YOU SO MUCH!!!!!

I kn aow kmart receives bad rap, just like walmart, but I am here to tell you, The K-Mart store in Arvada Colorado is pretty good about honoring prices. I saw a ad on line for Jacqueline Smith 400 thread count sheet set for $21.99, I was blown away. I have been on the hunt for sheets for 6 months. I have had 400-600-800-1000 thread count sheets and have sent them back. So I was skeptical when I saw this. I ordered them for store pick up, but they gave me the pillow cases for this price. I showed them the ad online and they refunded my money. It was on Saturday and they were very busy, so I came home, called the store and asked them if I could get the sheets for the price advertised online. I was told they did not have them in stock but the store manager Rose, would go to another store and get them for me and have them on Sunday. Delivered as promised. Now I hope they are as good as reviewed . By the way I have had lay-away at Christmas time it also was easy. Maybe people should ask questions, before they use layawy or anything.

Kmart store located in yorktown NY. The sales rep name is YARI. She's was so helpful and she even called back to inform if there was an item in the back. Please relay how amazing and kind she was.

I would. Like to take a moment to acknowledge the employees manly the pharmacy staff at your store in Louisville ky. On the outerloop on Saturday afternoon my spouse and I went in to see if the pharmacist could help us with a medication that my spouse must inject himself you see he has cancer not only did the pharmacist help us hecand his intern went well be on there job function and watched him do the injection to make sure he did it correctly and for that I would like to thank them from the bottom of my heart. For the compassion through this difficult time.... I am and will always love my Kmart thank you for everything

A young man, Marquis at the Seven Mile and Farmington Rd location in Livonia, MI went above and beyond in the customer service he extended toward my husband. My husband uses a cane and is not able to walk well. Marquis assisted my husband not only with finding the items he needed but made sure my husband got it out to the car.
Thank you Marquis for your thoughtfulness and kindness!!! You made my husbands day..and mine too

Hi my name is erin, and I wanted to leave this comment about a lady that works at one of your Kmart location, her name is Sandy and she works at store 4117 in Sacramento CA it is the Kmart on Stockton blvd. She went above and beyond her duties to help me out , I was looking for a certain item that Walmart discontinued and she was able to locate it and also order it for me , with people like her it makes me very happy and proud to say I'm now a Kmart shopper and I will tell all my friends and family about this location and they will start shopping at Kmart as well .Sandy will go far in your company because she truly cares about her customers. Sandy is a manager at that Kmart don't ever let her go . Thank u for hiring very caring people . Erin

I recently shopped at the Kmart store at 3250 Clear Lake Rd, Springfield Il. I was so impressed with the cashier's help by the name of Don. He resolved the problem I had with my receipt in such a friendly and helpful manner. I have never commented on a employee before now but want say Thank You Kmart for you customer service.

It Was Early On A Sunday And I Got Great Service At Store#3298. The Front Desk Reps Were The Best. I Am Gimp And Got To Truck All Over Stue Store For Hours Too Because I Screwded Up The Order On My Home Computer(so Bad She Locked Up On Me And Ordered Up Stuff For Herself Although I Fail To See How A Chaise Lounge Can Be Any Use To A Computer (look Pretty In It I Guess-- Notice She Ain't Pc).

Try As I Might I Was Only Able To Confuse Things 67.9821% Of The Time On This Tripinto The Store. Got To Where We Were Joking About Who Was Gonna Buy Who Lunch.

An Electric Cart To Toodle Around On While Shopping Is A Really Good Thing.

That Shopping Spree I 'bout Over And I,m Sure It Does Rate A 98.999999% Grade. Thanks A Fan In The Great Northwest.

always have a great person to ask and answer any questions.
love kmart and have never had any problems with any of their stores,merchandise nor employees. will not shop anywhere else. please don't close anymore stores!!!!!