Kmart Customer Service Complaints - page 2

Went to white Plains ny to return item , guy at customer service refused my item without a receipt!

Complete and utter bull****. I bought a pair of socks last week and tried exchanging them for a pack of under shirts. I told them I would gladly pay the difference. The tag on the socks specifically says KMART and yet, no dice because I didn't have a receipt. No wonder they are all closing. Over priced and bull**** return policies. GOOD RIDDANCE!!

Been trying to return a defective Christmas item for 3 weeks. Online does not work. No stores nowhere anymore and the customer service number is a joke. They keep saying they are sending a shipping label and still have not gotten anything. What a joke.

Kmart wonders why they're going out of business everywhere. These employees act like they own the store. If I can't exchange a onesie for my daughter 4 days after Christmas without the original receipt, then it was a mistake shipping there in the first place. I'm absolutely disgusted and aggravated at the pure ignorance and attitude given from the New Castle, PA Kmart. The supervisor Tracy was a real piece of work. I hope denying a child a Christmas gift that fits makes you sleep better at night. And when you finally get canned as your precious store goes under with the rest, keep that same snooty, arrogant attitude when applying for a job elsewhere. I have 4 family members who run chain stores around the area. All have been alerted to your name and resume (kmart) so please try and apply to any one of them. They won't be needing your services, sorry.

The karaokie machine has terrible vibration in speaker and it sounds terrible,that is unexceptible. I do not recommend to anyone.

I Too Was Utterly Disgusted With The Exchange Policy At Kmart. I Went To Exchange A Pair Of Boots My 6 Yr Old Received For Her Birthday. These Were Clearly Kmart Items, Per My Sister And Per The Tags. I Went Exhange Them For 1 Size Bigger. I Was Told Without The Receipt I Couldnt. The Representative Was Less Than Helpful And Im Stuck With Boots That Dont Fit My Daughter. Can Anyone Say--good Bye Kmart, Hello Kohls..... I Wont Even Shop At Kmart Anymore If They Reconsider Their Policy. They Dont Sell One Item I Cant Get At Kohls/target Or Kmart... Those Stores Never And I Mean Never Give You A Hard Time. Ps Customer Service Is The Eyes Into How A Company Really Feels About Its Patrons. ****************************you Work Hard For Your Money- Make Sure You Shop At Companies That Work Hard To Keep You. Together We Are Heard...

I Called 1 Cs No Tonight And Got Puerto Rico (i Had Called This No 2 Days Ago With No Problem).

The 2d No I Called The Rep Knew Nothing So I Asked For A Supervisor He Put Me On Hold Forever - I Doubted Whether He Was Coming Back - Well The Supervisor Called Back And When I Asked Why A Shipping Charge Keeps Showing Up On My Online Order He Said I Should Order From Him. After Repeating And Explaining My 3 Items I Gave Up. He Explained I Can Only Get Free Shipping On $99 Or More. I Said That Is Not What It Says On Line. I Gave Up On Himas Well.


All Items Are Sold By Kmart.

I Had A Chat 2 Days Ago And Was Told I Had To Open An Acct With Sears To Track My Kmart Order! I Didnt Have A Mobile Phone So Couldnt Do That - This Was After I Said I Did Not Want A Sears Acct. I Told Him I Have Never Had A Problem Like This Ordering On Line. Shipping Is Only $6.99 But Im Just Angry That No One Knows Anything - So Quit Sending Me Msgs Telling Me To Check Out!

I Wanted to say how disgusted I was with The K mart In Raleigh North Carolina
and their return policy is ridiculous. I received a gift for my Birthday from my husband (he never keeps receipts) and I do not have a receipt only wanted to exchange two pair of pants for one a size bigger had tags never been worn, could not do a simple exchange, did not want mo money back would have paid extra. However
On any day anytime at any Walmart store you can walk in and can do this all day long. I truly believe this is why all Kmarts are closing. I love Kmart and all their clothes but since no more it's ridiculous when you have to drive an hour out of your way to return something you received as a gift I can't exchange it I don't want the money I just wanted a pair of pants needless to say I have 2 pair of pants I cannot turn into dish rags.FYI..I Have to buy for 16 Immediate family Members each Christmas and I keep each and every receipt make a copy of it too Break out and keep track of What is for Each Person. I said in to a great storeThey will be miss that 1 it was a great store.

I've been to the Lebanon, PA Kmart 3 times in the last month. I am disabled and need an electric scooter to shop. I've asked the Manager each time why they don't have any scooters available, they use to have them. She told me they broke down and since they were too old, they couldn't find parts. So buy new ones, they only had 2. She said Corporate isn't approving that purchase. Hey CORPORATE...you're losing money from those of us who need mobility in your stores. WAKE UP!!!

Went into Kmart Corio on Monday about 10.00am all registers were closed only self serve were open. So much for choices people have and so much for giving people jobs

The oxon hill store called cops instead if helping customer in shoe department who was asking for help and never got it started helping herslef but didnt steal anythingwas just looking for shoe they called 4 cops who did apologize but store didnt

I bought some clothing items for a friend prior to leaving town for a few weeks on a volunteer mission. I got back to town and the items did not fit. This was on the 34th day after purchase. The items still had their tags on, were still in the original bag and I had my receipt. I took them back to the store. They would not refund the money or even give in store credit. They told me to call Kmart Corporate. Could not get a person in the US. I work around the corner from this location. I shop there at least 2 times a week. I will never shop their again.... This is ridiculous.... This is why they are closing stores left and right. As much as I dislike Wal-mart I will purchase from them from now on, or if I can find a local provider is even better.

This was taken directly off KMart.com website.

KMART RETURN POLICY - Effective with sales starting February 7, 2018

We want you to be satisfied with your purchase.

Returns

Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Shop Your Way Members now get 45 days from date of purchase to return most items! 30 days from date of purchase for most products for non-members.

I stopped going to the local Kmart when I could not get an employee to wait on me at the jewelry counter. I was trying to buy 14kt gold chains for Christmas gifts and I had to ask several times for someone to help me. When a woman employee finally did show up she had a $hitty attitude because she "had to walk all the way from the back of the store." to quote her. I complained to the Manager about the lack of customer service but he didn't care either so I took my money elsewhere and have not gone back.

No wonder why there always closing store's, it's not hard to follow suit with all the rest of the store's out there,you can't return anything anymore without a receipt,what if you loose it like I did, then your f----d,what a joke,the last time I'm ever shopping at a K-MART.

worst experience ever. tried to return a defective pool float. told it was opened and could only exchange. was a poorly made and did not want another one. manager was very rude. only store that will not allow returns on opened products. It was only a box with top opened. told mgr to just keep it and left. he could have cared less about an unhappy customer.

For our wedding we received an 800 thread count set of sheets (priced at 178.99) when I went to put them on our bed I noticed that they were a queen set- and we have a king size bed. So I looked up the closest Kmart to our house (over an hour away) and drove their thinking like Bed Bath and Beyond, Walmart, target and Kohl's I could have easily switched the queen for king and paid the price difference. They would NOT let me do this.... the worker accused me of stealing the sheets that she watched me walk in the store with....(mind you I didn't money I was actually offering to pay MORE) so I called corporate had the same run around scripted convo with their rep- asked to speak to a supervisor and was put on hold for 1:45 mins before being told no supervisors are available, but someone would call me back within an hour. 2 weeks later no call back, so my husband called same scripted conversation and 3 days later NO CALL back. Worst customer service EVER. This is why they have no stores left.

Kmart has the worse return policy.the sym membership is ripping customers off. If you do not give your phone number as a member when you make each purchases you can not even get a store credit or exchange for something of equal value without you receipt ,If you do not become a member you can. The return policy is intentionally misleading to scam the customers. The membership is a scam the point is taken of.also unfairly . Just do not shop at Kmart .I was a loyal customer . I never will I shop there again. They sell your information also, probably.. Do not give phone number to them,please.thus store is the worse.

Just ran into Kmart's return policy like so many other disgruntled customers. This is an example of why these once mighty retailers are hitting the skids. I'd say wake up Sears/Kmart, but it's probably too late for them anyways.

I did not have a return. I had an exchange. I forgot my receipt at home and they would not exchange them. So since I have to drive all the way back home. And all the way back. I will now be returning them. I will never shop at k Mart again. You have lost a faithful customer that spends a lot of money there.

I stopped at my local kmart in Hamilton, Mt last thurs and on Fri noticed they had charged me twice for the same order. I called as soon as I found out on Friday and was told I had to wait till Monday to talk to someone who could help. Called today and after all that I'm being told once the get a hold of headquarters it will take 12 to 14 business days to refund me! How is that a way to run your buisness?

Very frustrated. Try to use my free cash points just get routed to empty cart and login

Try to login password wrong. Tried reset password. Does not reset. About to give up!!!!

K-Marts exchange policy is horrible and I will never step foot in their stores again. No wonder they are having to close down.
Because my items were over 45 days old.NEVER worn, I took in receipts and they would not
let me just exchange for a larger size........I purchased in Feb. for summer months and
never wore them, my fault I gained 5 lbs over winter but shouldn't be punished by not
allowing me to simply exchange SAME item for larger size. I'm telling all my friends to not shop there as well. Don't think it will matter to your customer service, due to the fact that your stores are closing. This is no way to treat customers who in good faith spend the money. Mine SSI money I will mark them as spam from now on IF they so much as send me an add. Forget the money I've earned for rewards. K Mart can keep it.

I live in Indianapolis on the west side I have tried today to reach the customer service desk I have been on the phone a multitude of times and no one answers the phone I cannot get through very poor service

Your store in Auburn CA. on Bell Rd has no riding carts. I am a 100% disabled Vietnam vet and need

this item. They have had none for over a month now and I have to go to Wal Mart. The mgt at the store is unconcerned over this matter and I am a long time K-Mart customer but am getting disgusted. You need new manager at this store. Paul McDaniel.