Kmart Customer Service Complaints - page 3

Online return policy says 90 days-with receipts. In store says no refund or exchange or store credit after 30 days.
I will be sure to tell everyone I know to never shop there. Seems illegal.

I went to Guam KMart at 10pm. I was in the handicap cart. I couldn't get through the aisle because the lines were long. Only about 4 stations were opened. I went to the electronics to pay for the goods I had; no one was there. I went to jewelry dept. the clerk was helping someone. After 5+ minutes, the clerk told me the register is closed, no sign on the counter. I decided to speak to the manager. I told her she should open all the registers and she told me she couldn't because check out is on schedule. I told her I was going to call the fire dept because it is a hazard in the store. An influx of Japanese tourists were all around, which means they will take longer because of the language barrier. She told me to go ahead and call the fire dept. I don't think that's a solution. If I were the manager, I would call in checkers that are off duty to rectify the problem. I left the cart and left. There was another instance when I was there and blue light was announced, so I stocked up on the items. When I went to the register, it rang regular prce; so I told the clerk that it was blue light. She told me to go find the blue light guy at the far end of the building, he was nowhere to be found. I dragged my heavy cart back to the register and told the clerk to eliminate the items She said I had to go to the end of the line. I told her that she sent me when she should close her register and search herself. I had placed a large laundry basket on the counter with a lot of items inside. She slammed the basket into my cart and told me to go to another cashier because she will not help me. I threw the basket back on the counter and told her she can put it back.

What a radicuolous return policy?!
I've been shopping at K-mart for many years and was a loyal customer, but not anymore. I brought a stuff to return on 47th day and was denied. All other stores have 90 days policy.
Very disappointing and upsetting!!! No more shopping at K-mart!!!

I've been a loyal customer since the key largo store open back in the 80s.

No more... I will never step in that store as long as I live.

Your stupid return policy sucks!!

You kept my reward points on a return with a receipt!!

The last straw.. I lost the receipt for a &10.xx item and the store manager said not returns or exchange with out the receipt.

No more BS .. I will continue to buy from the big store and free shipping!!

I will drink a bottel of rum the day you'll close your doors for goods.

this company must be run by larry moe and curly i have been over 5 hr trying to get a bike replaced purched thru lease program no body no there ass from a hole in the ground I will never purchue a cent from any of kmarts store

Kmart has the worse customer service i well never shop there and who ever read this tell the never shop at kmart manager are not nice

The Kmart in Hobbs, N.M. is a joke. We bought a weedeater at this Kmart in November 2017 and had to exchange it for a different type of weedeater, because they were out of what we had. Today we went to return that weedeater because it quit working and they refused to help or offer suggestions because they already exchanged it in November of last year. We have only used that weedeater a few times, we even spoke to the manager and he was very rude. Kmart has lost 2 customers, we do not accept rudeness.

Many time i have told the employees of the Bronx Baychester Kmart store to remove expired food from its shelves and it's still there. Quality control needs to be addressed at this store. It's gone downhill fast

I have had it with Kmart I love the fact I can shop there and it's not as busy as Wal-Mart I am a gold rewards member and spend lots in a year with four kids I ran into a little financial difficulty and needed a little cash so I tried to return like four things for about fifteen bucks it had been only like two weeks and I had the receipt paid by debit card he said I needed to enter the debit card I said no it's the same as cash he said nope need card I said my cards in the negative I need the cash wouldn't do it does he know a debit card is cash it's already paid dude i was so frustrated after five minutes of this idiot of which I walked a mile in zero degree weather and I said nowhere in this town do you not get cash for a debit card you should ask a manager about this he said I'm an assistant manager I think I would know I said wow no wonder Kmart is out of business with idiots like this working for you it's inevitable this is last straw you have given cash so many times first time ever with this but I am done with you Kmart another rewards member gone good luck and good riddens by the way it's the west Lebanon , NH store don't know his name cause no name tag no Kmart anything he actually could have put a ski mask on and looked like a robber and check out the shampoo aisle and wash your hair it's long overdue.

I have had a continuing issue trying to get my refund since DECEMBER . I have proof you still charged me after I cancelled the one order. No one will tell where I can fax the proof. In my opinion, this is theft and if this happens to hundred of people, that's a lot of money.


I have no problem going to the media or the BBB.

If they refuse to return something just buy the size you want, go home, carefully switch the price tags then return that item with the receipt dated within the 30 day time frame. Just dont go back when the same store associate is working at the counter. has worked for me every time.

Your return policy sucks. You can sell the item again and we should be able to get a gift card for a sale price.You should rethink it with you losing so much business.

I visited the local K-mart store today and very impressed. The garden center was neat and organized. I went inside briefly and again was very surprised how neat and organized the shelves were. Good job for whomever took over. It doesn't look junky and cluttered.
I've written several times to encourage you to spiff up the garden center. Host a huge spring sale to get buyers attention. Now I'f anyone wants plants and lives on the east side of US1 they have to drive 10 miles out Rt 60, which is jammed with traffic this time of year. Give them an option. Let folks know you have nice garden furniture and beautiful plants
Sue shell
Vero Beach, FL

Went to Kmart in Yorktown ny
It is filthy dirty
It looks like it's going out of business
I can't believe the town allows this store to continue running
I have pictures of the filth if you would like them
Customer service all rude
It's just a store that needs to be shut down

Your return policy is what's ruining yr stores. Who keeps a receipt? Will never go bk to Kmart again, EVER!!

With such a poor return policy, we know why they are all closing stores. Look at Kohls, Home Depot, Sams Club, Marshalls, and most other stores. They have great return policies and are not closing stores.

I received several outfits and a package of diapers at my baby shower. I was unsure of the gender of our baby and after having a girl, went to return a baby boy outfit and the diapers. Was unable to do so as I did not have receipt. I received these as a gift so of course I didn't have receipt! I would have been happy with store credit. Stupid policy! Not the first time I have been unhappy with my experience at KMart. Will not be giving them my business in the future!

I purchased two pairs of jeggings in different colors. I didn't realize that I grabbed 2 different sizes, so by the time I pulled them out to wear I seen one of them was an extra large. I went to the Council Bluffs IA store where I purchased them and told them and they could look up the purchase on my rewards card which didnt't pop up in the last 30 days. I just wanted the correct size! I wasn't asking for money back! They didn't tell me that when I went back to get the correct size, then when I had all my shopping done I went to the customer service counter and was told I couldn't get the correct size! They had several of the pants back there on the rack and they weren't on clearance. I couldn't believe it so I left the other items on the counter that I was going to purchase and left after getting upset! They just lost a loyal customer!

I purchased 2 pairs of jeggings, I accidentally grabbed the black pair in a wrong size, didn't realize it until I went to wear them, didn't remove tags. So I went to the only kmart near me where I purchased to get a different size. They refused because it must have been a little past 30 days! I didn't want money back I just wanted the correct size! They refused, I had additional things on the counter to purchase, they just lost a loyal customer! No wonder they are closing stores!

I have never seen such terrible customer service.I took my sister to exchange her pants.She had a receipt.tags were still on.she had been displaced due to wsprinklers in her building,she was not allowed in. she gets back in we take the pants and they would not give a refund past the 90 days.the membership girl was rude and never cracked a smile.the manager said that's not her problem. I can see why they are closing and good ridence.we will not shop at a kmart again.

I am never going back to Kmart they are rude I am very very dissatisfied with the return policy they gave me 30 days exactly to return it even though they did not mention that when I originally bought the item I had a receipt in hand it was 32 days exactly and they did not return it this is so inconvenient and this is so not right... The package was brand new never ever been used the only reason I never before it is cuz I simply forgot never did I ever think it was a strict 30-day not one day after or you do not get a refund total BS

Very Dissatisfied. Bought 2 pair of pants for my husband for Christmas at the local Silver Spring Kmart in Maryland. One pair fit and one did not. Bought them on Nov 30. He tried them on, after having received them, and we intended to return them. I have the receipt :-) We left on vacation for a week. Upon returning from vacation, I learned that my father died and I had to leave the country to attend his funeral. Finally, got back, got settled. And went out to Kmart to return the pants and buy a coffee maker. They flatly would not consider allowing a return of the Christmas gifted pants. We went elsewhere to purchase our new coffee maker. Will not return to Kmart in the future.

I went into you store on Bonanza and Nellis on Sat 1/20/18 and purchase clothing for 23.75. The cashier put the charge through and the cash register went out. I had to wait at least 15 minutes for the cash register to re-boot. The receipt said the 23.75 was void. I repaid for the clothing again with the addition of my 5.50 credit and charge 17.72 which went through. When I checked my bank charge I found both purchases when through. I checked my account with Bank of American three time and there was no void charge made to my account. Today I was told that the charge was void with K-Mart and no refund would be made. I don't understand where the money went, into the air I guess. I will not be shopping at your store again and I also will be sharing the incident with all my friends. Very disappointed.

Went to return a couple shirts that were too small for my grandson I got them before Christmas just recently found the receipt to come in and it's past 30 days I'm disappointed and we'll plan on shopping elsewhere

Subject: Re: Kmart.com Order Please share this with Sears and understand this is not about Kmart.



The order has been handled as a return in the store. You should move that manager up to your department and allow her to teach your department how to handle such things. It might actually stop you from wasting the companies money on another 72 hours of looking into this issue. I have my money back but still should be paid for the time I spent on the phone talking to people that don't speak good English and waiting on a return call from their supervisor that I never received. Better yet just quit