Hardee's Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Hardee's customer service is ranked #461 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.33 out of a possible 200 based upon 457 ratings. This score rates Hardee's customer service and customer support as Disappointing.

NEGATIVE Comments

418 Negative Comments out of 457 Total Comments is 91.47%.

POSITIVE Comments

39 Positive Comments out of 457 Total Comments is 8.53%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Hardee's

    Customer Service Scoreboard

    • 33.33 Overall Rating
      (out of 200 possible)
    • 418 negative comments (91.47%)
    • 39 positive comments (8.53%)
    • 12 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.7 Reachability
    • 2.2 Cancellation
    • 3.0 Friendliness
    • 3.0 Product Knowledge

Add your review! Return to the main Hardee's customer service scoreboard page

Posted by John Doe


There is one of the greatest employee that I have ever come in contact with, located at the 9th Street & Jamison Ave. Hardees in SE Roanoke, VA. Her name is "Brenda," and I have never seen anyone who can run that store and handle the public there like her. While managers come and go, she has been there forever as THE ONE CONSISTENT. She is always pleasant and CUSTOMER FRIENDLY & SAAVY, knows how to handle every situation pleasing to the customer, as well as the company. I always tell her that she is the one reason why I come there and spend money there. She always know how to make the customers comfortable, feel welcome and wanted, and appreciated there. If there was is one person who deserves to have their face next to the Hardee's Star Logo in SE Roanoke, VA, it is definitely "BRENDA," and has been for years and years. She definitely deserves all the raise money you can afford to give her. Potential emergencies are defused and don't become full-fledged ones with her around. Her pleasant presence and interaction with the public is an invaluable deterrent to potential negative occurrence that happens elsewhere, viewed on the news, and I've watched her do it by herself, as times, for years. Please do something nice for her. Even if she turns it down, as she talks as if she is prone, or likely, to do. Her kind don't come around often, so appreciate and celebrate her while you are fortunate enough to still have her around. I don't like to flaunt my pedigrees, but I have been through a number of graduate programs, and if I were coming out of a business program, applying to a corporation looking for upward mobility and verticality, and watched her talent and ability not be rewarded, I would be reluctant to apply to within you corporation, sensing that my labor might go unrewarded, as well, no matter how exemplary it has been, over an extremely long period of time. I would like to think much more highly of Hardee's Corporation than that, and do. THERE IS NO ONE WHO HAS EVER BEEN THERE BETTER THAN BRENDA. BRANDI'S GREAT, TOO, BUT SHE ALREADY A MANAGER. THIS IS ABOUT BRENDA BECAUSE SHE DESERVES IT, AND IT'S WAY PAST TIME THAT SHE RECEIVES WHAT SHE'S DUE! (I TOLD HER I WAS GOING TO DO THIS FOR HER ONE DAY.) SHE'S JUST GREAT, A DOWN-TO-EARTH, MILD-MANNERED WONDER WOMAN, AND IF SHE FOUND OUT ABOUT THIS, WOULD BLUSH AND WONDER WHO YOU WERE TALKING ABOUT.

Posted by Anonymous


we just have to comment on the outstanding personal interest of the hardees manager in grand rapids,mn. he was very attentive to all of his customers, seeing a need before you asked for it! his name is wade. we just thought you should know.



sincerely, michelle

Posted by Anonymous


Bobby at the princeton wv Hardee's is doing a great job. Keep up the good work. A very polite and courteous person. Thank you bobby

Posted by Anonymous


The Hardees in West Frankfort Illinois and in Carterville Illinois is all around five stars -good food-nice peoples and very clean inside and out.And i enjoyed eating there.That means very good managers Larry Hensley

Posted by Anonymous


MARCH 23 2017 i PURCHSED TWO FISH SANDWICHES, ONE WAS FINE, GOOD SANDWICH. the SECOND SANDWICH APPARENTLY HAD fred EARLIER AND THEN REFRIRD AGAIN. iT WAS SO TOUGH AND UNTASty that i THREW IT AWAY. VERY DISAPPOINTED. My wife and I had eaten little thich burgers earlier in the day and they were good. Just tell your people not to cook fish ahead of orders and not refry it. Tough & taste BAD this happened at Hardees store

Posted by Happy Consumer


The store was spotless, the gentlemen at the counter were courteous and timely. The food was delicious. Everything was spot on! This store changed my mind about Hardee's. Love it! I even asked the general manager about the comment cards and he was very nice.
Unit #1500403 Independence, MO

Posted by Mark


The cashier/server is very nice I asked him how long he's been working he said three weeks and he is very professional and has outstanding service he really got the hang of it really fast :)

Posted by Anonymous


My husband David and I enjoy breakfast for the last year at store Every experience has been friendly and timely.

Posted by Anonymous


I went to Hardees at 21st and post road Sunday morning had excellent service the facility was very clean the representative Quadalope was very pleasant she should be commended for her work ethic.

Posted by Anonymous


Yes I live in Hillsborough nc I visited the hardees and went through drive thru and my food was not right so I went on the inside and the manager was a black woman I wish I New her name but she was the most kind respectful lady I have ever met she handled the situation herself and I was very impressed I wish every one would be like her I have never commented on anything before but she needs to be recognized for her service I visited the store on August 20th which was a Saturday around 3pm

Posted by Howard


Hardee's 1501796 255 S. Lowry St.
smyrna, Tennessee Robert Burton and his staff emulate the true quality service with Southern Hospitality. Robert's staff are sincerely friendly and so personable to everyone who walks in for service. Totally professional, yet with a flare of having fun. This staff really enjoys their work and it shows. At 76 years of age spending over 50 years in the hospitality industry, managing restaurants & hotels it is such a pleasure to dine with this particular Hardee's location

Posted by Anonymous


I went through the drive-through today, 9 June 2016, and received the some of the absolute best customer service that I've received from any fast food restaurant in a long time. The woman's name that was working the drive-through window is Samantha. The Hardee's location was Hanceville, AL. I truly appreciated her assistance today. Please tell her supervisor that I said that she did a Great job. I will continue to go to that location as long as she is working there. Lastly, my cell phone number is -- please ask her to call me if she wants to -- I would like to thank her personally. Thank you for your time.



v/r

Matthew

Posted by Anonymous


Hi customer in Virginia Beach Virginia and I went to a Hardee's restaurant on Lynnhaven Parkway the service was excellent the people were so friendly quite early in the morning it was very joy able I experience and I just wanted them to know what a good job they're doing

Posted by keimaster


I absolutely love Hardee's burgers and was really disappointed of the false advertising that was portrayed with the "Mile High" bacon cheeseburger! I have to steady myself & do not eat from there that often, but here in Rocky Mount, NC, if its not the absolutely slow service that keeps me from going there as often as I would like, it's the false advertising. The commercial has a stack of real bacon, not crunched up bacon bits, down here in North Carolina & I don't know if that is how it suppose to be but I am disappointed!! Also, can they serve it without cheese? I had gotten all the way home before I noticed the sandwich, which I normally check before pulling off because people are sick these days!!

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Hardee's can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
877-799-7827

Hardee's customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Hardee's corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Hardee's hours of operation for locations near you!. You can also find Hardee's location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Hardee's questions from HelpOwl.com.

Reviews & Ratings

View thousands of Hardee's user reviews and customer ratings available at ReviewOwl.com.

Company News
Hardee's unveils new restaurant design
In April, Hardee's released a new ad campaign and announced its independence from sister chain Carl's Jr., both owned by Franklin, Tenn.–based CKE Restaurants Holdings Inc. The tagline for the campaign was “Tastes like America,” and the redesign ...
Hardee's announces opening date in Newton
A new sign popping up at the future Hardee's location signals when the fast food restaurant will be open for business. A late spring 2018 opening date has been projected for Hardee's, almost two years after the franchise announced its plans to build in ...
Hardee's restaurant planned for Sycamore
John Sauter, Sycamore's director of building and engineering, said a franchise group has submitted plans to the city for a Hardee's restaurant at 1645 DeKalb Ave. in a vacant lot near the site of the former Chuck's Auto Center. Sauter said the plans ...