Hampton Inn Positive Customer Service Ratings - page 2

I had a reservation for 02/22-23/14 at the Mesquite, Tx Hampton Inn. Due to travel changes, I called and requested a room for the night of the 21st as well. I was told they had a room and it was added to my confirmation#. Cost of the room $125.00. When I arrived at the Mesquite location, I was told that they didn't know who I'd talked to but that I didn't have a room for the night. A women named Piffany (sp?) got involved and immediately made me extremely mad due to her attitude. I showed her the changed confirmation on the phone email and the number I'd called to receive the change. She said I must have talked to someone in reservations (who cares who I talked to, your folks confirmed my stay with an email to my phone). She made no effort to review the situation and try to determine what happened. She insisted I didn't have a room and when ask what they would do about it to help me out finding another place, she said nothing, it wasn't here responsibility. After 12 hours of absolute travel hell, she provided exactly what I didn't need -- an extremely poor welcome to a normally fabulous stay at the Hampton. After I left, my wife returned as frustrated a I was, only to find out that our status went from not having a room for the night to having two -- and I was told they were sold out (which I don't contest giving the event going on here). Bottom line is I'm staying at your hotel and appreciate being here. I really don't appreciate the service at the front desk and the attitude with which I was received. I travel some with my company and am just a Silver card holder, but my company, Hunting Titan, travels extensively using your services, with many, many professionals worldwide. Personally, I've had your competitors recruiting my business (I don't have to use the Hampton Inn if I can get the same discount) and they are willing to meet or exceed your price structure. I will be communicating my experience here with them and discussing my next stay options upon my return to work Tuesday. When my wife got us booked in and started to leave, a gentlemen stepped to the desk and ask if your motel had a room for the night. Your booking agent had given me an extra room (2), and I only needed (1), which is a net (1) available once our transaction was complete. Your receptionist turned the man away -- lied to him. (Maybe that isn't lying to you but to me it is). I
sincerely hope I'm the only person who has a bad experience in Mesquite this weekend due to your reception staff. It would be ashamed to ruin the stay for more because of an amateur at your front desk.

I heard from the general manager at the Hampton Inn, Hilton Head Island, 1 Dillion Rd. They will not charge me for the two rooms and have reimbursed my credit card.

We just stayed at the Hampton Inn on Mountain Ind Rd in Gerogia.My family and I would like to thank everybody there (especially Dale at the front amd Barbara in housekeeping) for going way above and beyond to make sure our stay was wonderful.
The manager every time we saw us asked if there was anything we needed. The security guard at night was so friendly and helpful. It truely felt like staying with family. The rooms were very clean, the breakfast was great and there was always fruit and coffee. Thamk you again Andrea Richardson

This is a complement to Sarah and Marcus at the Hampton Inn Lancaster,Pa. From the time we walked in to register till this evening when we said goodbye and thank you, these two employees showed a professional side of themselves that would make any guest feel at home even though there not.Sarah and Marcus ,the two desk clerks on the evening shift are an asset to this Hampton Inn and should be rewarded for excellent service. They are considerate and they care about the customer to an extent that they remember their name which shows how much they pay attention to the customer when they check in.
You know that customer service is the first thing in any business,well these two employees know how important.
They greet you with a smile, they ask if they can get you any thing and they offer their help if your carrying packages or getting someone to help you with them.You don't get this kind of service in other hotels. These two are gems to your company and they should be complemented by your companies managers,district managers and even the CEO should complement for their attention to customer service and he or she knows that .
They were nice to us and we will tell our friends and business associates that this Hampton Inn on Greenfield Road,Lancaster Pa. Is the place to stay if they have to be in this area for their business or pleasure.
Thank Sarah ,Thanks Marcus for a nice experience.

On a recent trip to Va.we experienced car trouble about 25 miles south of Lumberton,N.C. on I-95. We made it to the Hampton Inn in Lumberton,N.C.,with expectations of finding a room for the night and subsequently getting our car to the Ford place for repairs the next morning. We were disappointed to find out that there were no rooms available, and as we tried to leave, our car would not start. We were tired and pretty stressed out by this time. I was calling AAA when the night mngr. Nico, extended us all the hospitality possible in this situation. He suggested an inn (within walking distance) that had a room available and ushered us into Hampton Inns lobby,where we were given refreshments until AAA got there to tow our car. Nico made an uncomfortable situation bearable for us. And for that we wanted Hampton Inn to know. Hampton Inn is our first choice. Sorry I did not get Nico's last name. Denise and Lemar Morris; Metter, Ga.

We stayend at the Hampton Inn Mulvane Kansas. The room was very nice, bed so confortable that we slept late and missed breakfast. The people at the front desk made every effort to make our stay absolutely the best and it was. Had one problem tho. I nestled in in the lobby with a good book. The lush leather couch in front of the blazing fireplace coupled with the drizzle falling outside made me entirely to relaxed. I could not stay awake and am afraid I dozed off and may have snored a litte. Oh well. Great stay.

My wife and I would like to commend Gail Dakota for the positive manner by which she treated us on 9/15/12. Upon going to our room we found it as not what we had reserved. I ret;urned to the desk to seek correction because we could not accept a smoking room. It was a busy Saturday with all or most rooms booked. Ms. Dakota in a very professional manner made a room changed for us. Even though she was not one who had confused the reservation, she worked very graciously to fix the problem.

So after seven hours of driving, we were able to have a relaxing evening and start the next day fresh. A thank you was not enough. Sincerely, Fred & Carolyn Distler

We have traveled all over the US for the past 40 years and have tried many different places but always go back to Hampton. It's true that we have had a not-so-wonderful experience in one or two but they by FAR are the best that there is for families like us who can't afford the rich and famous style. We still get a good taste of that style in Hampton. We just stayed in the Embassy Suites in San Diego last week but will travel to Hampton today. The Embassy was way over-rated and didn't have near the comfort that Hampton has.

I met 7 of my high school girlfriends (we are all turning 70 in the next year) at your Richmond South location at 4300 Commerce Road. We had a wonderful stay thanks especially to Jeff & Matt. They were both fantastic putting up with our requests and wants. They should be commended for going above & beyond. We all thanked them but it would be great if they could get some recognition from the company for being excellent customer service ambassadors.

Recently had two stays at your Akron Hampton Inn. I have NEVER had service like this. My sister died and I felt like your whole staff cared. I would truly like to speak to someone to whom I could relate the "above the call of duty" reception I and my whole family received.

You couldn't buy the PR that your personnel exhibited!

I am Barbara Kunkel

419-824-6031 (Please call me)

The only reason I have noted this comment as negative is for the viewer to read it. Overall experience with Hampton Inn's is good except for a couple issues.

Hampton Inn, while a very nice hotel for vacationers and low-budget traveler, isnt a great hotel for working professionals. Most of the Hampton Inn's do not have reliable internet. During many of the hampton stays I have had very slow to no internet speed. Also, there are no electrical outlets beside the bed or on the side stands. The only outlets, if ever, are found close to the desk or behind the TV set. I like their service, and the quality of their bed's is above average. However, I think I will slowly stop staying at the Hampton's and start to focus more on the Doubletree's and Hilton Garden Inn's.

Mr. Javed Rao, Manager
Hampton Inn
999 Bob Arnold Boulevard
Lithia Springs, GA 30122

October 4, 2011
Dear Javed,

Our stay at your Hampton Inn in August for my boyfriends birthday was awesome! What a
truly memorable experience. Your rooms are so nice and fresh. Breakfast at your inn was
delicious, with a huge variety of choices. The staff at Lithia Springs Hampton Inn were
prepared, helpful and professional.

I’m a smoker, so occasionally I go have a cigarette in my car. Once when I was doing just this,
staff came out to check on me. It is reassuring to know that you watch out for your guests.

This was our fourth stay at your hotel, and your accommodations are the only ones we’ll
ever use. Keep up the AWESOME Job Hampton Inn Lithia Springs . Thank you for the Great
Hospitality We look forward to our next stay with y’all.

Thanks Again
Diane walke


411 Maxham Road . Suite 1200Austell, GA 30168

I try to stay at the Hampton Inn's when I travel. Eight out ten visits are very satisfactory, the other two are OK. But overall they are good for the $$$. The beds are super comfortable and clean. I would recommend it to anyone without hesitation. Most have good security arround the premises, clear water pools, good fruits for breakfast and good customer service.
Compared to other Hotel chains with similar prices Hampton Inn's are much better.

WE STAYED AT THIS HAMPTON INN ON JUNE 3RD AND ONE OF YOUR EMPLOYEES WAS VERY HELPFUL AND TREATED US SPECIAL. HIS NAME WAS ALLEN WALKER. HE WORKS AT THE KINGSLAND GA LOCATED. HE WAS VERY PROFESSIONAL IN THE WAY HE TREATED US AND MAKE US FEEL APPRECIATED. I WOULD HIGHLY RECCOMMEND THIS LOCATION TO ANYONE THAT IS TRAVELING IN THIS AREA AND IF YOU RUN INTO ALLEN WALKER YOU WILL BE TREATED SPECIAL.

My husband and I recently stayed at the Hampton Inn in Sheridan, Wyoming. I was impressed with the "ecological" efforts the company is making with regard to energy use and recycling. Thank you!
Laura Geary, Helena MT

We stayed at your property in Mansfield, Texas, and I want to compliment you are your outstanding staff! We stayed in Mansfield for several nights while visiting family, and we were consistently impressed by what we saw at your hotel. It was perfectly maintained, spotlessly clean and professionally staffed.
I would like to especially comment on two of your staff in particular. The first is the woman who sets out the breakfast buffet. The coffee was always full and fresh, she was sure that the buffet was full and the eating area was clean. The second was Karina who worked at the front desk. She is quite an ambassador for Hampton Inns. She greeted us every morning, was pleasant and helpful and answered any questions that we had. My husband (who is a Hilton member) remarked that she is extraordinarily professional in her demeanor and her friendliness.
Since we have family in the Dallas area, I suspect that we will be staying at the Hampton Inn in Mansfield whenever we visit.
Please be sure to convey our high regard to your staff in Mansfield.
Virginia Colangelo
[email protected]

On 12/28/2010 to 1/1/2011 I was a guest at the Hampton Inn in Clermont,Florida.I just wanted to let you know what a wonderful experience we had.I found the room to be very clean & spacious.Your staff was polite & very accommodating.Your hotel manager Angie went above and beyond the call of duty.I would highly recommend the Hampton Inn to my friends.Thanks for making my stay so special.
Sincerely,

Bonnie J. Kosonovich

I stayed at the Hampton Inn in Lima, Ohio while taking my son to an open house at the University of Northwestern Ohio. The staff at the hotel was very profession and we enjoyed a clean, comfortable room during our stay.

I have never had a bad experience at Hampton Inn. When booking a room for a trip, this is usually the chain I look for because I can count on a good stay.

Made a reservation sight unseen at the Kalispell, MT, Hampton Inn. Stayed 4 days and 3 nights and wished it could have been longer. Great breakfast bar with clean spacious rooms, good customer service, and a reasonable rate. Hope to return soon.

All the Hampton Inns we have visited have been clean, had friendly concierges and the breakfasts were very good. Hampton Inns are our hotels of choice while traveling.