GNC Customer Service Complaints - page 2

My elderly friend went to the WRETOWN Store on Route 9. I wIted for her outside. She went in to purchase cq10-120 tabs. It had a sale price in front so she picked up 2. She had her GNC gold card. At the register they range up 27. Each instead of the sale price. She showed the clerk the shelf.He supposedly called the manager on his cell. The manager said it was a mistake and she needed to pay the 54 dollars. When she said not true, the clerk told her to get out. Keep going and don't come back. He also said it was a corporate Store. This is unacceptable. I know the shelf price is what she should have paid legally in NJ. Even if only for one bottle. To throw out a customer is horrible service

consultant:KL This is what I wrote to the GNC corporate office pertaining to my bad experience yesterday......When I first walked in the consultant was on the phone dealing with personal business it sounded like. When she finally got off the phone she didn't even acknowledge me with a hello. I told her I needed to return something and her first response was "how many pills did you take out of here?" Automatically assuming that I've already opened it and took pills. She then asked "why are you returning it?"... I told her that it does not work for me. I almost felt like I was being investigated for the money that I spent! She then takes out the receipt and looks at it very carefully for a period of time and told me that if it was a debit she can't do it....????? ... by now I am extremely confused on why this woman is torturing me about money that I spent and want back! She then sees the transaction was made on a credit card and asked me for my card... when I gave her my credit card she saw that the name on the card was Willie Brooks and automatically ASSUMED that the card could not have been mine being that I am a woman....with a name like Willie she says assumingly of course...."if you don't have an ID then I can't do anything for you." So of course I have my ID. It just seems like she tried to make every excuse not to accommodate me with my return and I even mentioned a different product and got no help from her whatsoever! This woman is a horrible example for a GNC consultant and I definitely would never recommend this store to anyone as long as she is there. I absolutely 100% felt completely discriminated by this woman. And yes I am a woman of color.

We live in ashtabula county and drove to the Ashtabula mall to purchase items at your store. The website said you were open but when we arrived at 6:30 the gates were closed and no explanation. We are very disappointed that our time was wasted.

This companyear GNC really socks. I purchased last month and gold membership for a year. To get some items more chipped. And you know what? I just was told that I need to pay the whole price because the gold membership, is not good any more. Whence I have 11 more months to go. This is a ignore ripoff

I try to return a product that I bought by error and had the receipt but they wouldn't fund me! Natomas Ca. bad service all the time but is the closes one to my house!

Long story..many attributes. Overall summary and icing on the cake; Lady told my husband to come back when he had more money and no distractions.(our kids)

Regarding the location at Audelia Road and Centennial in Richardson. First of all, one day I went by your store at this location and went to the door and it was closed. A man opened the door and told me it would be 15 minutes before I could come in. That is so ridiculous. He's totally lost my business. In a pinch today, I decided because I'm looking for a specific item to call the store. When I called and asked for the specific item, he told me it was not in stock or rather that it was not a carried item. He did not offer to assist in ordering or anything in fact he was really rude. My business will continue to be at Vitamin Shoppe. Thank you very much.

On July 6th I Purchased several items at the GNC store by Fordham Rd New York. One of the items was Perfomix. I return from from vacation back to Jamaica yesterday July 17 and this morning July 18th I decided I would start back on my dietary regime. I proceed to open the the bottle of performix only to notice that there was NOT 60 capsules in the bottle but far less. Now I paid $85 dollars for this item and was not provided with the amount that ought to be in it. The customer care number does not work for me from in JA. So I need to be contacted by GNC to have this rectified. My contact number is on my account.

Your store at Northgate in hixson,tenn will not answer phone.I called 1st time rang 9 minutes 54 seconds.second time 5.38 .That is absolutely unacceptable as I am there daily.never ever swamped.Supervision is in strong order.

The store in West valley city ut on 2885 so 5600 w opens late. The sign says 10am and I am sitting in front of the store waiting and it's 1030 am. It would be nice if you guys could get someone responsible to manage the store.

West chase store nine eagles I was not treated well by your manager at this store he was very rude didnt even try to help me with questions I had I know people have every day life situations in there personal lifes seems he brang his to the store monday 4/16/16 not only did you lose a customer but I will never do business there again

I went to the GNC location few times at trinity mall, n I met a guy name AATA there twice, In first meeting I end up leaving the product there n jus came out with bad mood . n today me n my cousin bought the product there but the experience was so bad. this guy doesnt know how to talk with customer, he had big attitude n ll treat you like a boss. n he use high tone if you ask him few question or any deal, which cant be liked. my cousin said, he made mistake to come here with me. It was his first visit to this location. I never recommend to someone to go there. I dunno wats gnc's hiring procedure but i think that job is not these kind of people

Everytime i shop at Gnc merrionette pk.Il.consultant,martin spsn 888 tries to see my pin number while i type on key pad .store 06507 surely this is wrong,and i am certain of what i have experienced 3 times with him. Thanks..

Don't buy anything from GNC on line. I ordered a product,didn't like it so I cancelled it. I received many phone calls until I finally hung up. I now receive phone calls from all over the country. The caller ID says "UNKNOWN NAME". I complained last week the only way I could, on line. I still haven't heard anything from GNC. This wasn't worth it, I will never do this again and I am asking everyone else to follow my lead.

Terrible customer service. Purchased a box of Quest Bars only to discover that every bar in the box was opened (never sealed at the factory). The clerk wouldn't take them back because I didn't have a receipt and he couldn't locate them in my Gold Card purchase history. Going to find another source for protein bars and daily vitamins.

Wow-what a joke GNC is. Can't reach anyone to voice concerns, rude employees, going to find a new place to shop for the family.

Treacherous business practice. Clerk ordered wrong item by mistake/or not and charged us the wrong amount. Checked the price listed in the store again before leaving, and realized she had made a mistake. Went back to the counter to change and correct the transaction. For some reason she could not cancel the order and refused to refund our money. What kind of crap is this? Now I'm put through the hoops to get my money back because she didn't order the right item, or pay attention.

I purchased 2 bottles (and drank them both), and threw the bottles away, due to the 100% guarantee. 1 bottle was bought on Jan. 21, 2015 and 1 bottle was bought on Jan 26, 2015. The product was for QCarbo Grape (Item number: 00726066. Both were $37.99 each, and with tax the cost was $40.55 each. Bringin the total to $81.10. The back of the receipt clearly states:



At GNC, we expect you will be completely satisfied with your purchase. If you are not satisfied, return your purchase to any GNC store with your sales receipt and a valid photo I.D. wihtin 30 days from the date of purchased for a full returned or exchange.



I took both bottles and drank them as the direction told me to, and like a good person, I threw the bottles away. I was told by my Pain doctor that my results on my test came back positive, now I'm out of any type of pain medicine for a rupture disc. I still have my reciepts and took them to the store and they told me I had to have the bottles in order to get a refund. Like I said, I didn't think that throwing away the bottles would be a problem The receipt does not tell me to return the bottles, so that they can scan a bar code. GNC has a specific Item number to this product on the receipt. Please, this is $80. This is alot of money. I was told to bring the receipt in when I came, not the bottles, wasted my gas to get there. Please help. I need my money back! Shawn O'Briant - Fuquay-Varina, North Carolina. Phone:

The Manager at the Lake Saint Louis,MO GNC is rude,disrespectful and unprofessional my wife walked in here one time and he didn't even bother to help her and started saying very disrespectful things to her in front of my 2 young daughters when she told him that she buys her supplements from another store and proceeded to say to her "Get the hell out of my store" and started using profanity so fire this idiot please and his name Dan Walsh

The Manager at the Lake Saint Louis,MO GNC is a disrespectful and unprofessional my wife walked in here one time and he didn't even bother to help her and started saying very disrespectful things to her in front of my 2 young daughters when she told him that she buys her supplements from another store and proceeded to say to her "Get the hell out of my store" and started using profanity so fire this idiot please and his name Dan Walsh

Gnc is so lame. Who keeps a receipt anymore. It's in the system. I can't believe I wasn't allowed to return biotin gummies which were 24.99 and the second was half off. I should have declined this in the first place because they sounded way too expensive. But I was desperate because my hair is falling out like crazy. I found plain biotin much cheaper on amazon. When I wanted to return the biotin, they would only offer 15$. Lame.Lame. lame. I will never shop there or recommend any of my patients there.

You bought the items on a bogo, meaning buy one get one half off...

No company is going to let you buy one at full price, get one half off, and then immediately return the full priced one. Sounds like you got caught trying to rip off GNC. Also, most companies retain the original receipts now during returns, again, to prevent return fraud. I shop at GNC often, and was always given a replacement receipt. Also, I you have a membership with them, the entire transaction is recorded in their system.

I am so fed up with GNC every time I use a coupon for a FREE Quest bar I get questioned as where I got it, was actually told they never seen them before and said they never knew corp. sent them out. It state on them one per visit......so I work at the mall and went there one day same thing (where did you get this coupon) so after he looks it over he finally finished the transaction and I leave, two days later I go back and he now says to me "You came in here already with one of these coupons the other day......this is the last time you can use these here" WHAT THE HELL is that about the coupon doesn't say ONE TIME EVER....I get static about them at ever GNC but that was the rudest. I actually paid for these coupons off of ebay the coupons has several offers on them and one is for a free Quest bar and I need a lot of protein in-take a day and with working you don't always have good sources of food available in short lunch break. I still have 20 plus of these coupons that can ONLY be used at GNC after they are all used up I will never buy anymore protein mix or my vit. from GNC.

I went to return 1 of the items I purchased. The sales person kept my receipt and refused to return it. He told me the receipt was no longer valid for the other item because it was GNC policy to only accept 1 refund or exchange per receipt. So Be Warned! if you purchase more than 2 items at once and want to exchange or want a refund for them, you will not get it.

I just had a terrible experience with gnc. I went in to exchange a product literally 5 minutes after I purchased it. Because it was buy 1 get 1 half off item I was given $10 less back. I also had to argue with the associate to give me my original receipt. He said.it was company policy to keep your receipt and refused to give me MY original receipt. This on top of other ridiculous comments makes me never go back.