Fios Customer Service Complaints - page 2

FIOS does not work well in a condo. Verizon claims it due to density between the walls. In a two floor unit with a total of 1700 sqf, I get no internet on the first floor unless I move around the router.

Im in a household of two people that work their butt off and Ihave on my bill a latino channel I dont even speak latino and the waived activation fees supposedly...this companies gone I called them but sorry they cant help me ....I ordered it I said no I didnt....and its crazy oh one box comes with plan but charged for....Im going back to comcast

OK. Fios sends a very attractive teaser ad to the house. Not falling for the 79 dollar teaser rate, I call to get the "all in" price. I speak to someone who sounds very sincere and well rehearsed. I ask them to spped up the talk and speak about the MONTHLY BILL. They promise that the bill will be around 92 to 99 dollars, "all in"> Well three months after I switch from Cablevision to Fios, I am still getting bills for 162 and 139. I call to call the company to find out why. After several calls are made I finally get thru to a HUMAN BEING. After an average wait time of 18 minutes, I get someone who is very apologetic but I still have to pay for the calls and customer assitance(information) calls. Cablevision does not charge. So here comes yet another bill of 139. Finding out that several channels that I really want are not included in the package, I finally had enough. I call to cancel and have to wait 41 minutes. Thank God I have s speaker phone near my desktop. The obvious attempt to piss me off worked. I was so determine to end my contract with these bs artists that I stayed in there and finally told the women just to end the service and I am going back to Cablevision.

Fios is terrible. We pay for HBO and on demand and it never works properly. It restarts our box and because for some foolish reason it does not remember where you are in the movie you are watching it does not restart where the box crapped out. Furthermore, when you restart the movie from the beginning the fast forward only allows 2x speed. So, when the movie craps out 1.5hrs in, we have to sit through about 35 minutes of 2x fast forwarding to get back to where we were. And customer service is awful. All they do is try to restart our box even this issue has been persistent for months. And to really fix something they want to send a technician over and charge us. Thanks again, Fios. Goodbye.

This company is EXPENSIVE and NOT helpful at all! I've been trying to stick it out with Fios until my contract expires, but I just cannot do it. Plenty of people have told me to switch to Comcast, and I'm going to do just that. The agents at Fios take too long to get to you, they catch an attitude when you try to explain why you can't pay the bill on the specific day its due, and they almost always act like they don't understand what you're talking about. I'm about to tell them that they can take these cable boxes and internet routers back, and I'll pay off the rest of my bill slowly. I never want to deal with Fios again, they've left a bad taste in my mouth.

Definitely wouldn't recommend this to anyone who (like any other normal working-class household), cannot afford to pay almost 300 a month for basic channels and basic internet. If any of what I said isn't a problem to you, then by all means go ahead and get it. But I know I'm not dealing with it anymore.

Fios verizon deals with the public on a daily basis and yet they make it almost impossible to talk to a live person. The computerized answering is so limited on questions that you have no way of knowing exactly how to phrase a question so it can understand it. All I wanted was someone to tell me when my contract began with fios in order to know when my two years was up. The electronic answering system could not handle such a question and after try everyday I could to get trough to verizon I finally reached a real person and they needed more information than I had access to at the moment in order to access my account, even though I was calling from my home listed number. This is no way to run a public service company, and every time I try to contact Verizon it always takes up to a hour to finally reach someone.

I just waited 40 min for tech support and finally gave up.They recordings kept suggesting useing online agent.I tried 3 times and each time I got a message that online agent was down.Verizon seems to think that they are the only game in town.I recently exchanged my standard definition set top box for an HD box.The old box was a fairly attractive box with some buttons and controls and a digital clock.The new HD box is an extremly ugly cheap looking box with no outside features and no clock.I feel like they are trying to see just how cheaply they can serve their customers.

After 2 Confirming Phone Calls For Service Installation The Tech Rep Never Showed Up. The Only Response From Customer Service Was You Will Have To Reschedule. Appointment Is For Tomorrow 8 Am Comments To Be Continued.

All I Know Is I Hated Comcast But Not Anymore!!!! They Really Made Me Appreciate Comcast.... At Least Comcast Has 24 Hour Customer Service.... Wish I Would Have Read These Comments Before I Signed Up With These Losers.....i Would Never Ever Ever Ever Ever Recommend This Retarded Company To Anyone!!!!! Verizon Didn't Even Fit On The Rate Bar.. The Worst Don't Even Know How They Are Still On Business!!! Better Business Bureau Needs To Be Contacted Asap!!

Their customer service stinks, the nicest way I can put it without swearing. I've been on the phone 54 minutes, have been cut off by agents twice,lied to by 2 agents (claimed they were tech support, taking all my info twice then telling me they couldn't help). I've asked for a tech support supervisor 3 times and couldn't get one, I'm no closer to resolution than I was about an hour ago. And- I was just cut off again.

Was transferred to customer service billing to ask about a new cable box for our new HD tv. Could hear the people talking talking in the background and they hung up on me.

I had this service 4 years ago and had to move out of state. Verizon would not let me out of the contract so collection begain through a debt collector. I took my sweet time but finally paid it off. About a month later another collection agency was trying to collect on the same debt i just paid off. Well of course verizon doesnt know anything about it so what do i do now?

look out Tennesse cell phone users! Mobile Nation uses Verizon as a third party carrier. Mobile Nation does not adhere to the Lemon Law in Tennessee and three days to return cash for cash purchase....Mobile Nation gives you a 7 to 14 day return guarantee if the phone does not work! Not so! Cancellation will cost you money! Return will cost you more money! Repair will cost you more money!

Anyone over the age of 50 and using a Mobile Nation cell phone or considering purchasing one as your only communication, emergencies and while traveling...just find a reputable Phone carrier not a third party buyer of services. Protect yourself!

DVR freezes on replay. Help on line is for idiots. Waited 50 minutes for live person. This reminds me of the old Gateway days when non problem was too big to ignore.

Its true really worst poor in costumer service when you need something to be fixed requested...but they jut nice when they offered us their products...IT'S REALLY UNFAIR! Verizon employee need to be friendly & do nice to your costumers. They are mean! You need to have a good high quality of employee's attitude & behavior
...

It took at least 20 minutes, first on a computer, then "talking" with a computer on the phone before I got to talk with a real person in India. He was pleasant and after 20 more minutes concluded he couldn't fix the problem with my TV box and would see that they shipped a new one. Don't know if that is the problem or when it might arrive. For this wonderful service I pay over $200 per month. A good reason to check out Dish????

Wow, wish I had read all these comments before signing up with this scam of a company. As many users said before, I am constantly on the phone with Verizon about additional charges on my bill. Have been with the company for 9 months, out of the past 9 bills I've had to call to get FIVE bills re-adjusted. Called two months ago because a box stopped working, they said it had to be replaced and sent us a new one, get the bill only to find out that the new one they sent us is 15$ more a MONTH. This was NEVER told to me or I would never have agreed to get the box sent in the first place. Junked the old box since it stopped working, and the IT guy yelled at ME. Can't stand this company and am looking into how much it'll cost to just be done with them and cancel. STAY AWAY AND DON'T USE THEM! SAVE YOURSELF THE FRUSTRATION!

Tranferred service from my old house to my new house thinking i was still going to get my 54.99 as stated on the phone for internet, when getting bill at the new house it was 98.38. they told me that 54.99 is not aval anymore and i would have to pay 74.99.... beware if you move! Customer Service has no compasion either. If i knew i was not staying at the same price i would have cancelled them when i moved, not transfer service. 54.99 to 74.99 thats a HUGE difference for INTERNET!!!! Stay away from FIOS!

i called to customer service and they put me on hold for 10 min and transferred me to sales, credit, and back to customer service. Only thing i asked them was to cancel my order that was made 10 minute ago.

they wasted me more than an hour for nothing.

WORST!!!!!

This has been the absolute worest customer service with the nicest people ever. I called about my new service on a Wednesday, scheduled for a tech to come out on Saturday the same week, Nothing no show no phone. I called Saturday evening no one was aware that tech was a no show.Another appointment was schedule for next day Sunday between 8am-10am no show then 10-12 no show then 46 guess what no show. I call again at 7:30 pm while im on the phone looking out my windows I get a text saying sorry we missed you and call to reschedule..REALLY... i HAVE BEEN ON THE PHONE AND WAITING ON VERIZON FOR 2.5 DAYS!!!!

Verizon FIOS customer service / installation is a joke. I moved across town recently and they want $60 just to come out and flip a few switches to move my service over. On top of that, they've already missed three separate appointments for a total of 12 hours over 3 weeks that I've had to miss work just to have them cancel after the four hour window was up. Each time I've called the customer service line to be on hold for almost an hour just to be told there's nothing they can do about it but they'll be sure to make the next appointment because "rescheduling is rare", and a second time is "unheard of", let alone times number 3, 4, and 5. So I've been sitting here in my new place for almost a month now with no TV and the only internet I can get is taking my laptop down the street to McDonald's.

I also strongly suggest not ordering via Verizon's website. After you enter your address, it will advertise a bundle at one price, but as soon as you click on it the price jumps $20/month (and that's not including the $15/month for a DVR or including the fact that after 6 months the price will jump another $15/month or including the additional taxes/fees making it easily $50/month higher than what they advertise).

I was originally trying to stay away from Comcast because I've always heard bad things about their customer service, but I'm not sure how it can be any worse than this. If I'm going to get this abysmal level of service either way I'm going to just save the $25/month and go with Comcast instead.

The worst cable company for customer service on the entire planet even universe!

It is really the worst cable company for customer service in the World. Very rude, unprofessional and unfriendly. Please avoid Verizon if you had in mind to subscribe any service with them!

FISO customer service stinks.. Their website is EXTREMELY hard to get around. Very user UNFRIENDLY.

Customer service is pointless after you have completed your 30 day trial. They are not willing to assist in any way because you can't cancel without paying a fortune to break your contract.

Needless to say, I'm stuck for the next 23 months but it will be done by that or before.

The worst cable company for customer service on the entire planet even universe. They have been billing me incorrectly for two years even when I have to call them every month for 2 years - I was locked in a contract:) then they linked with some other crazy account the holder of which watches a lot of movies. I disconnected them and swore will never get their services again. I have stayed away from them for two years - but I am still fighting the negative item they reported to the credit bureaux. We have a stupid system that believes the creditor only in our country - as a consumer my only option is to fight Verizon and teach my children and grand children never to get involved with them.