Family Dollar Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Family Dollar customer service is ranked #865 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.30 out of a possible 200 based upon 1161 ratings. This score rates Family Dollar customer service and customer support as Terrible.

NEGATIVE Comments

1,132 Negative Comments out of 1,161 Total Comments is 97.50%.

POSITIVE Comments

29 Positive Comments out of 1,161 Total Comments is 2.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Family Dollar

    Customer Service Scoreboard

    • 22.30 Overall Rating
      (out of 200 possible)
    • 1,132 negative comments (97.50%)
    • 29 positive comments (2.50%)
    • 34 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.1 Reachability
    • 2.4 Cancellation
    • 1.8 Friendliness
    • 2.1 Product Knowledge

Add your review! Return to the main Family Dollar customer service scoreboard page

Posted by Lin


We finely have one in Great Bend Ks. And its so cold in there I hate to shop there,you have to ware your coat and gloves.Would hate to work for a company who doesn't care for their employees or customers.
The management is wonderful.But a little heat would be appreciated!

Posted by Anonymous


Merry Christmas to you. I wanted to take time to thank your company for coming to our small town. We are so happy to have you as our largest store in town. We have three service stations (to by milk and bread) and one cafe. Our Family Dollar is so busy. The poor workers can't keep up with stocking and waiting on customers. I think it is a wonderful problem and shows the community how badly we needed you. There are like old ladies that can't drive 20-60 minutes to the closest store. I have seen many get their cart and go up and down every isle. They have a since of independence. The manager in Bremond is so accommodation and always has a smile. Thank you again from the small guys.

Posted by Anonymous


I go to the one in our neighborhood Cherry and Live Oak, Fontana, Ca. There is a lady there her name is Beth she always has a smile, and greats with such joy she brightens my day aswell as my friends. get gal

Posted by Anonymous


The store @ 1653 Mt. Hope Ave. Rochester, NY was filthy (11/2/13). The staff however were very pleasant and helpful when I couldn't find a couple of items.

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Contact Information
Customer Service
866-377-6420

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Corporate Office

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Reviews & Ratings

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Company News
Police make arrest in connection with robbery at Batavia Family Dollar
Update, June 5: The suspect in the weekend robbery of a Family Dollar store in Batavia Township is in a Campbell County Kentucky jail awaiting extradition to Clermont County. Zachary Williamson was apprehended in Newport, Kentucky, late Sunday without ...
Masked gunman robs Family Dollar in Athens
A lone gunman on Tuesday robbed a clerk at Family Dollar on Hawthorne Avenue. The robbery occurred at about 9:30 p.m., when a masked man brandishing a handgun entered the store and demanded cash from the clerk, Athens-Clarke County police said.
'Enough is enough': Residents fight new liquor stores in poor areas
If Jackie Floyd is looking for a drink, she can find it at one of the four stores that sell liquor within a mile of her Russell home. She lists the stores by distance: There's Liquor City that's just three blocks away and the Express Mart that's down ...