Family Dollar Customer Service

User Reviews, Ratings and Comments

Family Dollar customer service is ranked #865 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.30 out of a possible 200 based upon 1158 ratings. This score rates Family Dollar customer service and customer support as Terrible.

NEGATIVE Comments

1,129 Negative Comments out of 1,158 Total Comments is 97.50%.

POSITIVE Comments

29 Positive Comments out of 1,158 Total Comments is 2.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Family Dollar

    Customer Service Scoreboard

    • 22.30 Overall Rating
      (out of 200 possible)
    • 1,129 negative comments (97.50%)
    • 29 positive comments (2.50%)
    • 34 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.1 Reachability
    • 2.4 Cancellation
    • 1.8 Friendliness
    • 2.1 Product Knowledge

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Posted by [email protected]


I've always been a good standing customer until now this is regarding you store in Lynn, Massachusetts 200 Union St I waa in the store and had items in my arms when i went to the line and seen a very long line so i put down the items on a shelf and left the next week i went into the store and was accosted by a manager told to leave i was stunned .. when he pointed at a picture of me in the door leaving. Theres pictures of people on there window. Now I do not or have ever been accused of stealing .I've talked to a lawyer and he thinks I have a claim to a lawsuit for Harrasment this store. I'm sending a cease and desist letter to the company because all I want is the picture taken down I did not steal and there isn't a video of me stealing because I did not steal anything and im willing to pay a lawyer to prove it and i dont care if i have to sue corporate to do it. I'm that SURE that there isn't a video because I am innocent I will not stop until my photo is taken down

Posted by Anonymous


So I was at the dollar general / dollar tree in Bedias tx.. the customer service I received was horrible and I will never go back into that particular store ever again!! The were 2 workers in the store and when I was checking out they were no where in sight so I yelled 5 times for someone to come and finally a young girl came walking very very slowly to the front and said I had to take out the trash out.. and moved me from the front register to the middle register she was very rude and was talking to me very very unprofessional.. and as I was refusing a call on my phone she told me she was not gonna serve me so thank u family dollar for ur rude and unprofessional customer service.... I wish yall could do better

Posted by Anonymous


Good afternoon I would like to make a complaint on a employee at family dollar store in Charlotte on Wilkerson Blvd and she is talking disrespectful to customers telling customers to get their old a** out the store and telling customers to go find the items in the store themselves just really rude and disrespectful towards senior citizens and all customers. This was the store manager talking to customers in this manner I never thought the store manager could talk or get away with talking to customers any kind of way. Thank you

Posted by Aj Blu


It's sad we spend our money at these stores and some of the managers act like it's theirs. You need to have posted return policies, and update your systems, like all the other shopping stores, so they their form of payment would allow for the refund or return without a receipt.
Store 12540 in southfield MI. Has a nasty manager, who has no professional skills to relate to your buyers.

Posted by Susan


The Family Dollar at 7502 Dixie Hwy, Florence Ky has trash for employees. I went in today and they were talking about smoking crack and every other word was profanity. Didn't care that they had customers because they were on FaceTime. Very rude and nasty. Definitely won't go back.

Posted by DR. MARC BERGER


Tuesday Jan9 815am This Is Dr M. Berger Od. Your Rude Store Mgr.refused To Ringup My Merchandise When I Walked Up To The Front Register Counter Slowly.no Other Customers On Line At The Time.i Explained I'm Handicapped From Cervical Injury.she Told Me To Leave Without My Purchase And Go.i Shop Several Times At 3500 Ave D Ft.pierce Fl A Month There.with Other Employees W/o Incidence.the Weather Sometimes Affects My Mobilitybut Not In Away To Be Embarrassed.this Should Never Be.i Am Very Concerned That I Did Not Move Fast Enough For Her.ms.harrison The Other Store
Mgr.was Not There At The Time Probably Would Have Been
Concerned.

Posted by Ev


I was at the family dollar at location

67 N High St, Newville, PA 17241

The cashiers were rude as hell! They ignored us, walked by us and kept going. I asked if they were going to ring us up and they proceeded to put items away, ignoring us completely. We left our items on the counter and will Never use a family dollar again. O work retail and my cashier would be having a good talking to... Unbelievable!

Posted by Anonymous


Family dollar in Dundalk shopping center Maryland. I've been shopping there since the store opened. I opened it as first store mgr. I had a disagreement with a sign and instead of being civil the manager was rude he escalated the talk to an extremely offensive tone and told me to never come back. That's fine. Dollar General is down the street. This guy is rude most of the time to people I think someone should retrain this man in customer conflict resolution.like I said over 20 yrs and this man gets away with being ignorant. Wrong way to go about it. He escalated the situation to something it wasn't nor should have been. Have a better day
Sincerely and respectfully Blane

Posted by Elisa


I went to one of your store today I tried to return 2 items I didn't have my receipt the manager who works there unsalted me she told me that when I had went over there with a friend of mine that my friend stole something n then she called me a theft real load embarrassing me she wasn't wearing name tag when I ask for her name she refuse n she was yelling out I'm a thief that was so embarrassing.

Posted by Jerrie


Employees in store walking around said they are closed for a bathroom break and it's 6:04 crazy

Posted by Shay


Went into one of your locations and was shopping. Was approach by this lady and was told that I couldn't be in the store cause I was fired from one of your stores.No I quit. Went to the manager I use to work for 8 to 9 years or longer and asked her what she is talking about. She told me that she had no ideal. So is it ok for people who work for you guys to slender and make people feel be little just because of the color of there skin or their sexual orientation. Wanting to try to get control of the matter.

Posted by Anonymous


This morning I shopped at the Family Dollar store in Hudson, North Carolina. The cashier was outside smoking during business hours. I waited 10 minutes before she checked me out. She was very rude.

Posted by Anonymous


I went to the family dollar on 25 in Florence ky its 11:00 and they were closed the manager was at the back door i simply ask her what time do you open with a rude and anger voice she said soon as I'm done an closed the door and that's not the first time i go to this store all the time ever time she is the
Rudest mananger i have ever seen no wonder theres never anyone there shopping !!i will never go back unless shes gone !!_

Posted by Anonymous


I haven't lived here long. March this year. Your store is down the street & I use it multiple times a week, never spending less than 40$. The prices have raised beyond discount but what can you do? I pay it. Last night when the store was packed, I entered, got a buggy & started shopping. It was noisy and the woman behind the counter must have spoken to me but I didn't hear. She came from behind the counter aggressively shoring at me. I turned around and she said you can't bring your purse in here. Although I was embarrassed & the whole store was staring. I kept silent & took my purse to the car and returned with my billfold only. Please note that the area isn't really safe and I was fearful my car would be broken into & purse stolen but I needed fish food. I went shead & filled my basket with several items at least 50$+. When I got to the register, I expressed how I felt about being chased down like a shoplifter as I got my buggy, of course she didn't see it that way. She then refused to serve me and told me to come up to the store the following day to report her & spelled her name to me. Shirley. I am a 71 yr old woman . I work full time as a social worker. I donor look like a shop lifter. I walk through groups of pandhandlers just to get inside the store. Peopke boldly coming up to me inside the store demanding money. I was asked once by the cashier why I was in the store for 30 min. I have been shocked by the roughness of the workers there but overlook. The woman last nigh punished me for defending myself against her behavior. I told her my fish would starve and she said she's didn't care. The store is on miller ave 76119. I've spent alit of money in this store and always respected the workers. I find jobs for people with barriers to work. I've seen a lot. This complaint is warranted. No one deserves to be treated so badly while spending money. I was the only white face there and felt mistreated. I donor have a criminal record or look like a crook. She singled me out.

Posted by Leslie


No customer service. Had an issue with a local Family Dollar. Have made phone calls, been given an e-mail address to send photos verifying complaint and have received no responses. I used to shop at least weekly at local Family Dollar. With the lack of response to my complaint, I will no longer shop at local Family Dollar but ANY Family Dollar.

Posted by hon2him


Tried to use several customer support websites, but mostly business or tech support. The customer complaint is way more complicated than expressing a complaint, mostly written in lawyer-speak. Online they say ALL stores accept debit/credit. My store is flat out CASH ONLY.

Posted by Misty


So I had a issue at my local family dollar in south Florida called to speak with someone in corporate and they put me thru to a voicemail that was filled and couldn't take messages (nice) then I was put back to speak to customer service support which then I got a message they couldn't take calls because they were unavailable!! Wtf is going on with this corporate !? It's kinda ridiculous

Posted by DLC


Although I spoke to an Operator in the Corporate office to make a complaint about a store manager here in West Palm Beach Fl33406 and she cordially took my name and number to pass off to a District Manager . They never responded back since about 1wk ago., which was not surprising and disappointing that this corporate thinks little of their store interactions/Managers and customer services. Even after leaving a comment and a contact e-mail. I will not continue to use this local store and find businesses elsewhere with more highly reputable companies, such as Walmart, Target or Amazon regardless of the prices. Also I will suggest to family , friends or others to stay away from this store and possibly the company.

Posted by DLC


Very rude Manager( or assistant ?) Carmen at store#00767 3139 Forest Hill Blvd West Palm Beach Fl . Would not exchange product that broke after 1 week time even after explaining how it broke. Said can't do it even though I had receipt and it was before 30 days time frame . Said she's on break and she doesn't have time for this also said don't bother her as I was explaining how it broke. Very rude wouldn't even give her name or corporate # to call. Said to look it up .. I asked a cashier her name (hopefully it's right ). Just very rude for your store Managers.. The manager did tell me to lie and take it to another one of your stores and walked away from me.. I like shopping at your stores for some of the lower price products compared to a dollar store but DO NOT LIKE YOUR RUDE MANAGER SUPPOSEDLY REPRESENTING YOUR COMPANY!!

Posted by Greenvillecat5


I was at the family Dollar on S. Memorial Dr. in Greenville North Carolina and the manager that was on call or assistant manager and I saw what her title was was extremely rude and disrespectful and was talking down to me in a very ill mannered way she disrespected me because they had things moved around in the wrong spot listed wrong prices and anyone on a date mistake said that it was because of issues they were having with stocking and that it was just put their temporary Lee therefore that is not the shoppers problem then she complained about the shoppers complaining about their lack of sufficiency and putting things in the proper places so we will know how much we have to pay for what they are selling it's not a part if they put things in the wrong spot and we have to ask what the price is because it's different from what it is on the shelf they should honor their mistake and not take it out on the customers that woman treated me like we were out on the street and it was so disrespectful and unprofessional hopefully this will be resolved because she does not need to work there because she has no customer service qualities I feel so disrespected that I had to go out my way to shop because I can't go to the location I normally go to I said not to do this I'm a loyal customer

Posted by Anonymous


I shopped at store#06134 5044 n crescent Blvd Pennsauken. I know that people do come in and shoplift. I went in today to shop. I noticed the male employee following me down aisles this made me very uncomfortable. I had no intentions on stealing anything just wanted to pick up a few items. Maybe your store is not the place for me to shop at.

Posted by Anonymous


The service in the Family Dollar store in is ok it's the manager who is disrespectful to his workers and some customers cursing them out. The store losing a lot of business because of him. They took out once and it was so easy to shop and buy your items now its a disgrace to the town.

Posted by Yammonika carter


Sunday June 4th at Village Plaza; 4689 Knight Arnold Rd; Memphis, TN 38118 US; PHONE: 901-505-6951; View Store Details. Family Dollar .. The manager on the floor was very rude. Said that I could not take my things to the car. I bought a basket full of supplies and when I got back, my washing powder was on the floor and the top was broken. I could not take it out because of your store, doors and windows are boarded up with with it, and I could not see who did it but when I came back after I pay for all of my items and they were in the basket, the washing powder was all over the floor call the store manager on the phone she said 5 pounds. She can't don't want to talk to me and she they could not compensate me for another big bottle of washing powder are use the oxy clean the large bottle. All of it was on the floor and they could not give me another one because he says they not responsible for my things that they could not allow me to take to the car in the basket he got so rowdy with me because I was complaining and asking for HR managers and somebody to talk to so I could get my washing powder and go home. He pushed my basket out the door and I told him if you had done this in the beginning. For him to be angry with me and push my basket out the door with very, very rude very very poor customer service for him to be a store supervisor this was absolutely fraudulent. I called the police to make a police report and he could not do that but I have video and tape of the whole incident. I want my washing powder I feel I should not be responsible if I could not take the things out at one time, in your basket, the store is boarded up I could not see who drop my washer powder all over your floor and it was paid for.

Posted by Desi


On JUne 2 i shopped at the SPRIN HILL STORE-SPENT 166. I HAD MY FIVE DOLLAR ($5.) COUPON ON MY REGISTERED MOBILE
Manager on duty said OH that was last Saturday
Today Saturday June 3 i sa again that the coupon was on site expiring June 3.
Calling the store as none of my coupons were applied, today and unknown female said oh the coupon is only good today
I asked why its never useable and contradiction information

On phone she claimed we are all managers. However she was allowing me to speak to manager(???) she never put me on hold as she was checking out customers -I hung up after waiting...

Posted by ME


The female manger needs to be just a little bit nicer. She does not have a very good customer relationship. Seems like she is always hateful. She needs to know how to explain things to people in a nicer manner.

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Posted by Anonymous


Store in Chadbourn nc is clean, stocked without items all in the aisles, employees competent and considerate unlike the nearby dollar general store. Family Dollar has my vote!

Posted by Seth_


In July of the previous year I ordered an ironing board online from Family Dollar but they failed to send me a confirmation email notifying me of its arrival. Because of Covid, many orders have been delayed so I understood and patiently waited. Weeks went by until I finally called the store and the manager Phoebe stated that it arrived weeks earlier but that she didn't have my phone number to notify me. However, Phoebe went above and beyond the call of duty to rectify the situation for me and I appreciate employees like her. She apologized even though it wasn't her fault and I spoke to her manager who also is an awesome manager. You can now gain access to any information you need from your lost or stolen smartphone using an advanced invention from mcraespy at outlook dot com for more. This is what stellar management looks like!

Posted by Lisa Wilkes


I visited the Family Dollar store on July 25, 2022 approximately between 2:30-3:30pm it was located at 6212 E Reno Midwest City Oklahoma. There were two cashiers one female one male.
I went in feeling discouraged and depressed. I left there with my heart full of joy Your employee's are a fantastic asset to your company. At this time it's so unexpected when you see camaraderie at work and towards your customers congratulations for finding them to work for your corporation they will excel without a doubt. I will be shopping there more often because of the kind gestures they bestowed on me.

Posted by Anonymous


I been to this family dollar in Valdosta Georgia it's on E central ave and it's an employee there her name is Semaj. She is wonderful I came in mad and talking with her made my day. I left very happy I literally come there mostly everyday hoping she be at the register. She so friendly and I love her goofiness. She brings so much joy and I hope she stays there she's awesome.

Posted by Ann


Hello I am making a complaint about the manager at the Euless store he is a manager there I don't know his name but he is bald headed and he is very snooty as hell this is not the first time that I have had a problem with this store I went in there just to look around today just to look around cuz I wanted to get out of the house or anyway I thought my cigarettes fell out of my pocket and as I was walking out the door the manager and a lady stop and told me to take whatever I should get out of my pocket Hallmark what are you talking about I don't have anything in my pocket the man needs to be fired I want not going that store ever again y'all have lost a customer

Posted by Anonymous


Went to shop in onaway mi family dollar and when I left the store was very pleased very well kept clean store and cashier was Donna so excellent very charming helpful great spirits with outstanding attitude very pleasant place to shop at that family Dollar need more cashier's like her in the world and all associates working for family Dollar in onaway mi is very well trained and very helpful and respectful I enjoy my shopping experience there.

Posted by Anonymous


The Family Dollar at 4018 Jonesboro Road needs to have more consideration to their cashiers on Sunday 11:00 7 I went in and I had an extremely big order there was one employee working her name was cheap the management was nowhere in sight and the girl was trying to figure things out all on her own I need to give this young lady a lot of credit because she's busting her booty and no one is there to help.she very kind and doing way more them the other cashiers. She only was she doing her damnest to run cashier she sweeping the Floor and cleaning the windows sanitizing the counters putting items on the shelves.i have been going to this family dollar for years and never seen any of the cashier work as hard this girl t. She has blonde hair and wear pink rim glasses.pleaee give whoever this lady is great big pat on the back. its nice to know there still workers who have that kind of ethics and will work for little pay.

Posted by Larry


Y'all have a girl that works there named Ashley she does nothing but complain about her job and I'm a several days of the week shopper and every time I go to the store on brachview and she's wondering around on her cell phone and while I'm shopping I can here her do nothing but complain about her job and they expect me to do all this in one day and if I get it done fine if I don't the hell with it between the associates WANDA,GENE,AND MOST IMPORTANTLY THE ASSOCIATE NAMED I BELIEVE IS CHERI I'm a tell you what if it wasn't for the 3 of them there's no telling what it would look like but the associate cheri she is the absolute most positive person when you walk in your greeted like family and the absolute best atmosphere and you feel welcomed ❤ and when you she makes you feel the same way she is the first person in a very long time since I met her checking out one night that cares about her job and most of all the customers coming and going with a smile and a place that you will definitely be a place you can shop with love and will be treated as you should and that's in with a smile and out with a smile and an exceptional place to extremely definite place to return and enjoy shopping ?

Posted by Anonymous


My daughter & I were traveling when we had to make an emergency stop for my grandson 6-17-21. Store #6758 Huntington Tx. We were greated, plesant music softly playing and a very clean store!! Store was recovered 100%, seasonal strips were up, and wow the clothing racks were displayed the best I've seen since I retired (former FD DM) in 2018. This team deserves recognition! Cashier was 6873085. I even asked if they just inventoried, it was so tidy.
Cashier said it had been a few weeks. We were in there around 3:30pm. Great job!!

Posted by Pamela


It was a pleasure to shop at Store 4314 in Willingboro NJ. The store was neat, clean, and there was no inventory in the aisles. The shelves were stocked and in order. The Manager was extremely pleasant and helpful. My overall experience was a "10" across the board! I will definitely shop there again.

Posted by Anonymous


The manager at Store#05618. Hammond Indiana. Is terrific. Pleasant and hard working. You are really lucky to have her. Margaret Granger.

Posted by Anonymous


We love family dollar stores very convenient,price s are affordable, oh need to see more of little Debbie banana. Marshmallow cakes on the shelves. 18th. And Nicollet Minneaolis , makes my day ! When need to do events or work meetings ,wow! Just right on time and the clerk's I checked out with are very courteous. thank you

Posted by Anonymous


Thank you for returning your store back to hogansville, family dollar was surely missed.

Posted by Anonymous


I always shop at the family dollar on Campbell Ave. Lyncburg,Va.because it's so clean. But sceptical now because their us no lighing on the outside at all. So affraid for the employees. Could someone please give the store lights outside so the customers now the store is open. Thank you kindly.

Posted by WILLIAMAJ


Family Dollar #01434 has an exemplary employee (clerk) who opened another counter when the store reached the maximum number of patrons so as to maintain social distancing requirements. The employee also assisted me with my purchases by ensuring that my bags were secure and made sure that they would stay on my mobility scooter. This is rare customer service and I want your company to know how your
Employees are doing their jobs.
I don't know the person's name but here is the info on my receipt

Items 8. 04-22-2020 17:28 :13 01434 01 6487502 0835

99014340108350183743

Posted by Robert


Employee named Victoria at store#6310 in Macon, Ga is awesome! She has excellent customer service skills and at the same time goes the extra mile for the store.
Her friendly personality is pleasant and she always busy tending to stocking, sitting customers and ringing the register and at the same time?
Employee such as this deserves recognition. The company needs to be aware of Victoria's work ethics and customer service.

Posted by Anonymous


My son was at Family Dollar on Gibbsboro Rd in Lindenwold today (3/7)He brought a gallon of milk, it was $6.00. When he asked why it was so high. He was told because of the virus people are buying it up do the price was raised. I thought this was illegal!

Posted by Lottiedotie


Letter of commendation. My name is Marian Freeman. I want to commend your associates, Destiny, A.J.,and John, at store #03453. They are cordial, helpful and doing exemplary work. A.J. has gone "above and beyond to fix items I ty were defective or just show me " how it works". They go out of their way to show me meet I have overlooked. When I return an item, I am greeted with a smile.They are excellent representatives for Family Dollar Stores. Thank you sincerely, Destiny, A.J., and John, for "Jobs well done". Marian F.

Posted by jewel


i really love coming to the family dollar on 4807 maple avenue the manager there really understands the people and is very nice to everyone last year i made some comments on how this store was handled now i look on the bright side because everytime i come into the store the manager is always busy and the the store always looks so clean this manager is always helpful to everyone i can now gratefully say that family dollar on maple is very much an real benefit to our community please keep up the good work

Posted by 's Charles


There is this one worker who is awesome, the store number is 11735 & her name is Rosa. She is thehaving best worker ever. I give her customer service all 10s

Posted by Ybre 205


I just moved to the cascade Rd area in Atlanta and love going to the family dollar store but every time I go there is a man outside panhandle it's so annoying to be approach ever time I go there is there anything you can do about this, love the store and employees very friendly and helpful but help with this problem. Thanks

Posted by Anonymous


Roscommon Micjigan The Worst Experience At A Store Ever!!!! Cashier Very Rude Would Not Hand Me My Bags Had To Reach Over The Red Carrier To Get My Heavy Bags And Than She Told Me I Had To Put My Carrier Back. I Told Her My Hands Were Full Of Bags And She Told Me I Carried It Thru The Store And I Needd To Put It Back. She Told Me I Should Of Got A Cart Than . She Said Your Not Going To Put It Back And I Told Her Once Again My Hands Were Full She Grumbled As She Snapped It Off The Counter And Walked Around To Put It Back I Asked For Manager Snd She Said She Was (scarry). I Told Her She Was A B. And She Told Me I Should Of Put The Carrier Back. I Told Her She Was Also A C. I Dont Evev Swear. Boy I Have Never Ever Been Treated So Rotton By A Cashier Let Alone A Manager. A Friend Is Taking All My Purchase Back To Return It To Anothrr Family Dollar. I Wont Ever Go Into Anothrr Family Dollar. I Talked To District Manager Extremely Nice. She Said It Would Be Taking Care Of Immediately.

Posted by Anonymous


I'd like to thank and commend your staff at the store at Park st near Washington st for their assistance and care this morning.
I entered the store approximately 9:00 am. I am a diabetic and began to feel light headed and sweating profusely.
Upon telling this to the cashier, multiple staff members rushed to my aid. I was made comfortable and given orange juice. An ambulance was called but I recovered prior to its arrival.
Again I'd like to Thank the staff for the genuine concern and care they showed.

Sincerly
Jackson

Posted by Anonymous


I was in the Family Dollar store #07288 on Elm Rd Warren Ohio on 9-2-16 at 16:51:53 and I must say that the cashier who was working was one of the sweetest and friendliest people I have ever had the pleasure of meeting. She greeted everyone with a smile and kind word. I'm sorry I didn't get her name but you should know what an asset she is to your company! Kudos to Family Dollar for hiring such a great person to represent their business! She made my shopping experience very memorable and if she hasn't moved up in your company by now....guaranteed she will soon!

Posted by Story


Yes my name is M.Mason I was in your store on March 11th and I was in the process of purchasing and item that was on a sale in the weekly added unbe know to me the add had finish for this week but my complete is that they haven't been removed from the Rick so I asked for the sale price. The assistant manager on duty called her manager to ask her if it was alright to give me the item that was averted in the paper she said no as a regular costume in this story and the only one with the complete I found this unexpected BL I work in retell and if we advertising and items and don't remove the ads we would honor that item to the customer and they would not give me a manager's name the item was Clorox bleach on sale for $3.75

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Posted by ShaDawn3


I worked for family dollar for almost a year as an assistant manager and had to have an emergency historectomy to remove a 21 lb. Cyst and was terminated over the phone just a cple days after my surgery after all the hard work I put in and never even received my 401k that came out of my check every week.I lost everything

Posted by anonymous


working for this place was horrible they would rather lose good employees than fire the one problem employee that had caused so many people to quit. i watched over 15 employees come and go bc of this one employee in the 9 months i worked there. they also refused to pay out my pto horrible company to work for

Posted by Anonymous


How do hire someone at asstant manager and then call them 4 days later and tell them your demoing then before they ever have their first day

Posted by HATE FAMILY DOLLAR


I was a employee an just was terminated. I worked in a freezing cold store. The manager never showed up on mondays after I reported to my shift at my scheduled time an I never got paid. I was hospitalized due to being left out in cold an working in an abandoned building feel like. An they had a nerve to terminate me because a co worker of my mine just checked to see if I clocked out correctly. They over worked us. An the managers never do they job. They are very unprofessional. Managers put they employees on block list, expect them to work on holidays an kids doctors visits. An the pay is only 10.50 an they want you to chase people around outside after they steal out the store. One district manager name Rich is so corrupt. They never investigate a claim a manager make against an employee. The worst company ever to work for in in Phila pa.

Posted by Debbie


I was a assistant manager at this company and was let go because they said I got scammed. The DM saw one thing one the cameras and I saw something much different. I feel like she was not fair at all with her decision. Just want the company to know that if you cash out on cash register it does not open up without you need to exchange cash not a receipt. No loss prevention employee was there just the DM. . I have been A cashier for 40 yrs and have never been let go from a job. But I know that I was not done right by her. On top of that she let me work all day before letting me go. Don't understand is that a way to treat your employees?

Posted by ANON


People have to remember that. when you walk into a family dollar store: all things are not a dollar. and yes there will be messes and things out of place, because of the customers that come into the store and dont put things back, It is most helpful to bring the items upfront when checking out, then it is easier for the associate to put it back into it's place. The mess can be over whelming when you have two people working. It is hard to stock the shelves and then run up front to take care of customers and try to catch people stealing, so remember if its only 2 working: someone has to stay near the front while the other is stocking the shelves..we do not have overnight stokers. We try to do the best we can with what employees we have, but there is no excuse for attitude when representing a company.

Posted by Rhonda


Hi my nsme is Rhonda in NC. I just quit the family dollar because they hired me as an assistant manager. Went to work at the store in Newton Grove and the manager was so hateful. She made me feel like I couldn't do the job. I left there then was placed at a Dunn NC store that was closing because of so much stealing and not to mention nasty. Was told that when the Dunn store closed that I would go to a store in Smithfield. Guess what, they hired someone during the time I worked at Dunn store. The Dunn store that closed had so much stealing with the money each night. We were less by $20,00 or more but then one day I just happened to take deposits of 1/4, 1/7 and 1/10. Now where was the deposits of 1/4 and 1/7 being held until the 11th of January? Told about this but nothing was done? I think it was the person in charge of store. Getting money out and putting it back in when they got paid? Now that person still has a job. I wouldn't even bother buying food from them, their stores are infected with mice and rats.

Posted by Anonymous


yesterday 9:00am. I was at the counter. The manager Chrissy walked away and sat down at a computer. I told her I was in a hurry could she please check me out. I ask her 4 times before she came to do this. when she got to the counter she replied " you need to ring the bell if you want service. It's right there." Her tone was rude. so I rang the bell forcefully 4timessaying "Is this what you want?" She then told me to "Take your money and leave." She would not check me out and made it clear that it was her store calling me inappropriate. also when customers leave the store she makes derogatory remarks. one person came in to get change her comment was"What do they think I am, a bank. This happens in Thermopolis ,WY. Small town so hard to shop here if people are this way , so I think people just put up with it. I know lot's of people who have sought other employment due to her attitude. She's the one who needs to go.k

Posted by Anonymous


OK my husband went down to the family Dollar on Bragg Blvd in Fayetteville NC. He went in and inturduse his self and ask to speak to manager the young lady come up and told my husband that they were not hiring and that she did not have any application's she was very very rude. My husband ask her don't you you need to take the shin down if you were not hiring anyone.

Posted by Lostinnotoiletpaperworld


Good day. I work at the Family Dollar store in Neptune, NJ & i was the only one hired after assisting w the opening of the store from day one because of being a " hard worker" according to one of the project mgrs. My gripe is that after filling in when other employees called out or quit for Mary, the mgr. of Egg Harbor while Maria, the DM was on vacation? The ungrateful, selfish woman refused to provide me w toilet paper upon requesting it for the lavatory. Furthermore, Mary instructed me to use the mens room instead claiming she did Not have the keys to the office. Bs!! Sure i used the mens room. Yet, after using it? When the Asst mgr came in Melissa?, she relayed to me that paper-toiletry..was placed in the woman's bathroom. Here is where Mary went wrong. She has her own personal keys to the office. Melissa told me that even she has her own keys to the office. Mary did Not want to help me w toilet paper because she knew that the store is not her store and she was going back to hers and who cares in her mind that i covered for her on my days not scheduled to work. The sneaky, conniving, way that she went about denying me toilet paper indicated to me just how selfish & ungrateful Mary from Little Egg Harbor is, and all i have to say is everything you do here? You pay here. Thank God for social media. I am dying to see how she talks her way out of this one. Maria's mistake was giving Mary too much power covering for her while she was on vacation. Thank you to all, and good night.

Posted by Anonymous


The manger at family dollar Mary told my daughter put an application in and she did. Back ground check came back and she said she loss her application in and to put another one in and she did and she promise she was gonna hire her but she didn't and hire who she wanted to hire she's not a good manger then she ask her do she want to go to aileron and she suppose to call the manager over there but she kept saying her lines was busy. She got all the skills for the job.

Posted by Anonymous


I'm not a customer but an employee can our boss treat us like crap because she does she also talks crap about us to a customer that use to work there and also she says the cashiers ain't nothing to the company when they is the first person a customer sees I'm tired of her treating everyone like crap I work to hard for this

Posted by Donovan


I am a vendor that delivers to family dollar in Olathe co, the store manager is really rude to us and treats us like crap! She always waits any where from 10-30 min to check us in! She does this on purpose she knows we are busy as well! Here store is always behind and sloppy! I try and still be the bigger person but get disrespected! You should employ someone in this store that cares about the company and others!

Posted by Anonymous


I have worked Chamberlain, SD for a year..on New Years Eve I had some time to kill and went into the store for the first time..I was appalled at the conditions of the store..there was no heat,clerks with winter coats on checking people out,sign on counter asking for ones and fives as they had run out several times thru the day they advised,and the place was filthy....It was the worse shopping experience ever....This facility is in dire need of help and heat and a good cleaning and organization......If I were associated with this store I would be ashamed!!!!!

Posted by Anonymous


Family Dollar 3200 lancaster has the worst staff to work for... the managers are in a relationship and talk to each other on their phone all day and tell us that we can't. They use are very unprofessional to customers and each other with all the vulgar language and loud music. They steal merchandise and blame it on the customers as well as giving favors to their favorite employees. The female cashiers drop their go backs anywhere in the store and blame the recovery person for not doing his job. They need to replace the entire staff with real professional people.

Posted by Anonymous


The managers and some employees at the family dollar in Dallas Tx. Steal products by making them D100 items or by giving a price override on them after closing time.
Plus the managers are in a relationship which makes it hard to work around and with them.
3200 lancaster Kiest location.
And this is just the tip of the iceberg.

Posted by veryconcernaboutmydaughter


My daughter is a new employee for family dollars located in Gary, Indiana. She has been there for maybe two weeks and she and her manager on duty were robbed tonight. First of all, where is the security guards to protect family dollars employees and customers especially around this time of year? Secondary, why are there only women working the late and closing shifts? Family dollar needs to take better care of their employees and customers, ASAP.

Posted by Anonymous


I used to work at family dollar and I quit cuz of my manager she is very rude and blamed everthing on me she never did her job she was always on her phone she told us it was ok for her to b on the phone but we arnt allowed customers always complained about her cuz how rude she was to the and she talks about her employees behind there back all the time I loved working there I just couldn't stand her any more her store is #2584and nothin is never done about her I feel like nobody cares what we all think they will keep whoever there they don't care what we think or feel I would really like somethin done about her customers even made complaints on her to corporate and nothing is said to her

Posted by Anonymous


I am reporting about a worker very unprofecional and rude to customers. Today Dec 9,2015 at 17:51;53 store #03401 in San Antonio Tx . A worker was rude with an elderly lady in front of us .she gave customer total and customer asked in a surprise voice how much. She continue to give total but never mention it in cents too. 187.00 instead she should of said 100.87 cents. Worker was getting upset with customer when really was her fault. This hasn't been my first time reporting her to manager or talking to workers about her.

Posted by [email protected]


I went to Goodman plaza for an open interview and one of the girls was down grading me for leaving a job family doller in2008 was in the interview for 10 min she states it concerned her

Posted by Anonymous


To whom it may concern I do not know where to begin I am an assistant manager at store number 895 in buffalo new York located in the towne gardens plaza it is a very old store older than most stores and has seen its day the store is literally falling apart ceiling tiles water damage old freezers floors are horrible it is a disgrace to the entire company people live off this store associates and customers!! Recently I just started there with my store manager Danielle and her first assistant cilla they are the best management team you can ask for I myself may not be a star player but with those two I feel like family recently our dm Lisa comes in and trashes our store now she knows she tricked them into coming to help fix the store up she doesn't understand anything about 895 period we are a very busy store we need more cashiers we take on more freight because we sale more than others sometimes it gets so bad we find our selves cashing all day because it is so busy but we get slammed for that but Lisa doesn't the customer come first??? They are the reason we are open she demands impossible task to get done doesn't come in to help or check out what's going on she rather tell other managers we are her worse store well miss Lisa our store is bringing in the dollars and the counts for something!! Secondly she doesn't even know her associates periods our cashiers have personal and family problems one is even homeless with his daughter but I guess that wouldn't matter to her because she thinks he is stealing without just cause or I have another associate going threw a bad divorce and has to call off alot she doesn't care as long as recovery gets done I'm talking about Lisa and the rest of our associates are hard working people with families who can't just up and quick like the other 15 managers who ran threw the store its so bad that some cashiers never knew any of family dollar policies most of our worker don't take breaks or lunches because its so much work to do and they fear for there jobs its a shame just because we work in the ghetto the company doesn't want any thing to do with us because that's how we feel at 895 just a bunch of rejects who got stuck where nobody wants to go where are you when we need you my letter my not make it to the top but my letter will make it to someone who cares!!! Than we are in plaza that closes extra early we are the only thing open late into the evening waiting to get robbed someone will get hurt seriously 10pm when the plaza closes at 8 for safety reasons most of the female staff won't even work at night because they are afraid. Danielle and cilla have made excellent changes in the short time they have been there and still get excuse my language shitted on like they haven't done anything give our staff some recognition they have broken there necks trying to keep this store a float I ask that you do something before I have to bring in others to get involved no one should work in an environment where they are uncomfortable no customer should have to eat from a dirty store ceilings open spiders etc and no associates should have to deal with a dm who doesn't care about them or give them credit for your work all negative feedback only gives back negative thank you for you time I truly hope to hear from the council of family dollar soon your loyal associates from 895 buffalo asstmanager Johnny Kidd

Posted by Anonymous


How is it a manager that has never had a job only 19 is running a store and is always leaving but still on the clock in mohave valley az and noting is done if I was to steal a 99 cent pack of gum I'd get a misdemeanor but she more or less is stealing thousands it's ok by best buy what a joke

Posted by Anonymous


I am not upset I didn't get the job. I am upset that family dollar had people working hard to get a new store open and everybody wasn't guaranteed their jobs but they said they would call everyone and let them know. And no one has called and I am not the only one that didn't get a phone call. I bruised myself and worked hard and I don't even get a rejection call. Shaking my head Family Dollar.

Posted by Anonymous


District 241 Region 29 need to have their higher ups looked into. I was with the company for almost 3 years become assistant manager after four months then a year later made manager. After 5 weeks at my new store I was fired for supposedly being rude an cussing at customers. You can ask anyone I've never been rude to anyone. It's wrongful termination. Not happy. I'll tell everyone about how this company works.

Posted by Wayne90160474


Familydollar hr dpt in nc nt doing there jobs on complaintcall for the pass 4 yrs had a discrimination false accuse of stealing whn they find out it wad the employee s .location 180 eh crumph.Memphis tn 38106 manager whitemustang cyrine talk bad about customers heard a young lady who was talking real bad about me language tht even the streets dnt use ppl who steal the over look but ppl they dnt like for no treason they lie and unlawful ly bann iwas lied on 2013 hr did nothing until someone else had a run in the option 4 hr north Carolina humanresource need to unbann me manager knw tht I found out about the hatredness I heard on the phone see the lady left the phn phn I heard thm all being disrespectful and talking badly crudeness this the girl tht laugh whn thm ppl who stole mybike she thought it was funny um thinking about suing for pain and suffering unlawful bann in 2012 and 13if they replace these ppl by March 25 iwill drop it just replace all the staff the man director dating lady manager who wrkd feb 5 second shift 3 pm

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Company News
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Louisville says Family Dollar can't sell beer after community protests
On July 30, dozens of people met in front of several local Family Dollar stores to protest the discount's chains request to sell beer at 22 of its Louisville properties. Nearly two months later, city officials have finally released their decision on ...