Posted by CJS
To Aaron613 posted 4/21/09: Thank you. I just called and followed the steps you listed, and very quickly reached actual person; was then transferred to an agent who was able to take care of what I needed via phone.
Experian Positive Customer Service Ratings - page 2
User Reviews, Ratings and Comments
NEGATIVE Comments
334 Negative Comments out of 361 Total Comments is 92.52%.
POSITIVE Comments
27 Positive Comments out of 361 Total Comments is 7.48%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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Experian
Customer Service Scoreboard
- 30.88 Overall Rating
(out of 200 possible) - 334 negative comments (92.52%)
- 27 positive comments (7.48%)
- 2 employee comments
- Attribute Ratings
(out of 10 possible) - 1.8 Issue Resolution
- 2.1 Reachability
- 1.8 Cancellation
- 3.2 Friendliness
- 2.8 Product Knowledge
- 30.88 Overall Rating
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28
May
13
May
Posted by Anonymous
I found a way through. I don't remember exactly what I did but I think I basically called their phone number, told them yes when prompted, then I entered my report number and the last four of my social. After that I just hit zero when they gave me number choices (no, they don't list zero as an option). They then told me that no dispute was filed during my call. I thought they were going to hang up on me, but they instead instantly transferred me to a live person when the automated voice was finished talking. It was pretty easy. Took like 30 seconds.
