Dollar General Employee Customer Service Ratings - page 2

After an 18 year career with Dg I was put in a position where I had to quit. I want to thank Dg for all it has given me and for getting to work with some awesome people. Recently getting a visit from Steve was very exciting and getting my picture on dgme made me feel like a star. I just wish the promises made to me were kept and I would not have to drive so far to go to work. I was told it would only be a few weeks and it's been over a year. I think Dg does not value loyal employees and that makes me sad. Thank you

Linda Luper

I am a previous employee (I was fired) as well as a frequent shopper at store #1059 located in Scranton, PA. I personally know Stacey James, Josh James and Janell Miller WHO ARE ALL FAMILY. BLOOD FAMILY. Jessica James also worked there, she was fired. Janell James is the mother to Josh and Jessica James. Janell is Stacey Jame's sister in law, Stacey's husband is Janell's brother. Stacey James who is currently an LSA knowing store policy on family working for Dollar General and specifically in the same store, did not advise against her family in applying for employment at Dollar General. John Parduski the store's district manager knows this, but has said to keep it hush and deny any accusations. His reasoning being, the store was losing a key manager Shannon Lewis (to a new store) who had brought that store back up from the ground. With this current store always being shorthanded (there's no question as to why, people get fired or quit because of they way the store is run. Getting written up for ridiculous reasons. As well as being treated unfairly, probably because we're not family, or just being spoken to with no requard to a person's feelings).

Janell always prefers closing, Hmmm wonder why? What's going on there! Janelle and Stacey have also worked the same shifts, they've even worked shifts with Josh, they are family why is this happening, family is not supposed to be working at all specially not in the same building.

This store needs a really good checking into! I wouldn't be surprised if shrink is happening behind the scene. Just my opinion. Store policy is store policy and when, policy is broken there's a problem.

Hello upon receiving my hire packet I didn't complete everything in one day ur took several days and was not told to complete within a certain time frame so after completion of the hiring packet the drug test dates had past do the district mgr told me she would give me another date but I have yet to recurve a new date ????

Hello Iam inquiring in reference to job employment. All my paper work is complete background complete but there was s discrepancy with my drug test so my question to you is can I get another date due to the misunderstanding of the hiring packet ?

Have been trying to get my job back at store 06125 and the manager refuses to consider my application, I was wrongly dismissed by the former DM this fact is backed up by both HR and NYDOL, whats worse is my absence is costing the store business as most of the other businesses in town only bought there because of me knowing the people doing the purchasing for them.

Every comment I read is true and seems to be the norm for the CEO's idea of management.
The stores are operating on 1-2 employees per shift. New Merchandise delivered each week, keeps the stores crowed and disorganized.
Most employees are PT to keep CEO 1.6 billion net income.
No benefits;insurance, discounts, incentives, vacations, 401, nothing not even "good job, at a boy, pat on back".
As the customers complains, so does the over worked unappreciated manager....no one is happy and everyone walks on egg shells as this is the mentality of the CEO's way of unsecessful management theory.
I apologize for all the customer complaints and highly agree that the "King On The Mound", needs to think about the little peons that's keeping him there and make the necessary adjustments that would make this store a No 1, in retail.
As big as it is, more can be given to the employees that would change the face to a smile than an insult.

i was employed at dollar General and after my shift i quite because i was the only one taken care of the customers and the other associate did all her stocking and talkedon the phone all night and when she noticed a customer was waiting at the counter she called me to take care of the customer when she had a till as well. i could not get any of my shevles organizd because i had to stop and take care of customers and she did not take care of one customer

I am an ex-employee,I was just terminated on May 30,2016 for being over $10.16,short $10.14,and short again so my manager says another $7.95.Now both ten dollar incidents seems so off but given I had new money I didn't say too much.They want you to move fast get the customers out but when a mistake is made it's hell to pay.Being short with the 7.95 is also a trip now after I counted my draw down I specifically asked how did I come out, my manager said you just a couple cents off I was like okay. I went to the front got my trash took it to the back in returning to the front I was informed by the manager that I was $7.95 short ,so quite naturally I asked why you didn't say that the first time, her answer oh I really wasn't paying attention to the screen but she did look at the screen cause she turned around then turned back around. Then she says maybe it will show up tonight in the deposit, but before she left that Thursday she wrote me up again and this time it was termination. I went in to work Saturday worked went home that Monday I went in she says you are terminated so then she show me the write up say I didn't want to do this but I had to its protocol.This is where I have a problem if she was going by protocol I was suppose to get a verbal warning first,then a write up next followed by another write up last but not least terminated. I got wrote up all three times but terminated the third time. Her best friend that works there was over $3 one day and short $3 another.She only has one write up in her folder.I'm feeling like I wasn't treated fair. I'm a disabled person that was trying to do my best only to be done like this not to mention when I was working some weeks she would only give me one day on the schedule and make $25 dollars on Friday when everyone else had good hours.I wasn't asking for much just at least 15 hours a week I never got that.This was the worst experience I have had being a cashier the customers was great and for the short time I was there I never got a complaint from the customers, but when I wasn't working they got complaints. I'm just so out done with them I use to be a manager and I don't know but I would have done some of that a little different.I got so many compliments because I smiled and greeted each customer as if they were family one lady told me don't let no take my smile away but you know what I almost did today I'm okay with it and I'm still smiling. I'm not writing this to bad mouth them but they need to get their mess together.

I have been trying to apply for a job at Dollar General in Crimora VA for the last 3 weeks and your application will not come up. You need to make the process less hard to find.

Not happy with the way management employs hiring.....I got told today after being put out for three weeks and only having two days training on the register I was demoted and had hour and a ¢75 pay cut due to my having had dyslexia I had two...I repeat two days on a register and was expected to know everything! This makes me so upset having my manager tell me I'm not good enough.


GREAT JOB AND GREAT MANAGING. SKILLS!!!!!

BE CAREFUL WHEN PURCHASING GIFT CARDS, PREPAID VISA CARDS, OR PREPAID PHONE CARDS!! They cannot return your money to you if you purchase the wrong one, you have to call the company for which this card comes from (verizon, paypal, etc) to receive a refund from those cards. To answer the person who paid with paypal... I'm fairly certain that as long as you had your receipt you could just get actual cash back, it doesn't have to be returned to your paypal if they didn't know how to do it. --- Ex Employee ---

Honestly, in most situations, if the manager on duty is skeptical it's not even truly your fault, but the fault of all those customers preceding you who have continuously stolen and tried to return certain items. Customer service may approve a return, but it's easier to speak with a district manager vs. the customer service hotline as the district manager will give permission under the right circumstances, where any store has the right to reject a return under any suspicion of theft. There are policies which do not allow them to accept food returns that are not covered by the DG guarantee (clover valley and smart & simple products), and opened heaters or fans, or opened high expense electronics (including cellphones), instead they insist you call the manufacturer for a refund or replacement. --- Ex employee ---

Hi,
My Name Is Qiana. I Have Tried To Apply To Dollar General. I Decided To Give My Information, Contacts And All On This Website. Unfortunately, I Have Not Received A Call Or Email In Regards To Any Jobs Available Instead Of Emails In Regards To Jobs I Don't Want. Now, Your Website Specifically Said You Wont Give Out Emails, But It Really Seems Like My Email Is All Over The Internet In Regards To Jobs I Don't Want And Did Not I Repeat Did Not Give My Email Out To!!
You Guys Said My Information Was Confidential And I Would Like To Know Why Its Out There After I Used Your Dollar General. Com/careers To Get A Job There?

The dollar general on Shafer road in dubois pa recently hired a close friend of mine and issued him an expired pay card for his pay and until he walked out over 2 weeks later they still wouldn't give him a new card and made things really difficult for him making it like he worked for free. It's been a hassle for him with bills due to have waisted time working at a job with no pay. The holiness he had to call would say he had a wait of 26 minutes and usually he would give up after 40 minutes or more of waiting. After 3 days he finally got ahold of someone who allowed him to receive 1 pay after going back into the store and having his manager just about throw the money at him and make him leave the store immediately after getting his pay but it's going to be the same thing till he gets paid for all the time he worked. They really need to get their act together in this company and actually stay on top of things happening with in their own stores and actually care about the people who are doing the work to make them the money that they are living high on. At least where I work they try to show some gratitude for the people who choose to work for them. After this I would never recommend this company to anyone looking for employment and I'm sorry for anyone else who has to put up with the terrible way this company is ran.

Hi my name is Shana Odell n I have worked for ur company before in Nashua Iowa. I'm writing this to u because I am curious as to why dollar general in Charles city Iowa has posted all kinds of positions n I have applied four times for all the positions n keep getting emails from u saying ur interested in me I have even gone into the store personally and have contacted the manager Mandy n she claims all positions are full. I'm very angry n have even thought of not shopping there this is beyond rediculous n don't see how treating people like that keeps this store functioning. Just thought maybe getting threw to you might make a change ! Thank you!

How can I get my ID number from Dollar General I'm no longer a worked and I need to change my address so I can get my W2s

The Dollor Store in Spearman Texas
My wife has apply for a job with your company the past month and the manager has told her and texted my wife numerous times saying my wife has the job. That she is waiting for her manager to ok everything yesterday we went to the store and there was new people working there but none spoke English but know how to. My wife is a little discouraged by this because she is white and it has taking the manager allmost four weeks to supposedly to give my wife the job there. I understand that a manager can hire and fire whoam ever they want at best suited for the company. When we go in there there is allways one checker and one stocker and about thirty people waiting to be checked out. This is a continues problem. There is a big sign outside the building saying they need help but it takes thusblonh to hire someone. It just don't make any sense I would like some light on this situation please

I work at DG. As far as I have known, if you do not have a receipt but we know it is our item we can do a return and give a gift card with the balance. There are laws in place that do not allow us to do refunds on food products. Cigarettes, cell phones, and phone cards cannot be returned. Not sure why in cigs just know we are not allowed and phones and cards have to be activated so cannot be returned after activation. Also, the clover valley 100% satisfaction guarantee provides a number for any dissatisfaction, this is not a DG guarantee but the product's. We try to be as friendly and understanding as possible and can understand frustration, but we are limited by the policies and procedures in place and cannot make everyone happy all the time.

I work at DG store 13997 in yerington nv and I am qualified as floor manager I can not tell you how unqualified the manager and asst manager are. DG should definitely be checking funds and the way merchandise is in back. We have retainers full of merchandise that's not being put out because manager keeps saying coperate cuts hours, what about the manager? DG should have better personnel and stop being outside smoking or just hanging while customers wait. Poor service because poor management!

I am currently a key holder at store #3062 I have asked since August to be demoted due to the fact that I go to school Monday-Friday and have a special needs son to care for in the system I'm listed as a pt keyholder but they still expect me to work over 35 hours which I can not

I used to work at DG in Oriental Nc, what a disaster that was. I was there for two months. On Aug 31,2015 3 guys came into the store they scared me as an employee for Dollar General. The manager and her supervisor felled to protect me as an employee. One went to the last one went to the right and one went down the middle and I just knew that was going to do something because there is only me my manager and somebody else in the store along with the elderly lady. I told my supervisor to call the police and she said it went to his voicemail and then I asked her why didn't you call 911.
She stated to me that I just got my boyfriend alright it up for nothing but my life was in danger.
I didn't corporate know my situation and nobody has contacted me with further information and the manager is still working at Dollar General and this is the third time I life has been in danger at the store within 2 months. They complain about the black community, there prejudice races employees up there. Jessica Garcia failed to protect me as an employee at a Oriental North Carolina. I raised over $1,000 worth of school supplies for that store when they only raised 100 before I knew of it. This store is a Complete mess. My family members are the number one customers that come in due to the black African American I was told they stop selling black african-american supplies on the one that got it back into the all the Dollar General Stores. I still am not satisfied it is October 2nd 2015 nothing's been done I will push for their actions

Dollar geneal sucks I use to work for them but they fire people for stupid reasons and the manger Tammy Caldwell and assistant Manger Philly Harrison Aren't write they got boyfriend and girlfriend workin there together and they be over 2.00 but never seen them get rolled up for it they leave they work behide for the other workers to do then when you try to tell the District manager questions and concerns she want let you talk to him and I know u can't check out Relatives But when they leave you in the store workin by yourself how you not check them out she told me to tell them they got to leave and I can't check them out because I'm be myself

I am a dollar general employee and my boss She is loud & rude to employees and customers. I am shocked at her behavior and tired of the way she treats us. I can not get her to give me my employee I.D # so I can go online and place my complaint. And can not get through to any one that will take a complaint against a manager!

I filled out and application online over a month ago we haven't I headvanything I do have a vehicle and a licence so I can drive to other location if I was hired did my app go thought really would likeva job I island pond vermont

The dollar store in union WV #931 I believe is filled with great friendly workers but is so cluttered no handicapped person could shop if they wanted to. The manager left several months ago which the DM knew this and did nothing. One of the workers wanted the position he is a key holder and has ran the store many times from opening to closing and was told to move up further and he may be consitter. Another worker use to be a manager but stepped down for personal reasons and wanted the job but instead the DM HIRED a lady who has never worked at a Dollar Store. How is this fair. The employee s work so hard only to be pushed further. Now most everyone has either quit or going to quit. Instead of evaluating the employees the DM needs to be evaluated. Customers need to be though of first not getting stick out and leaving it in the isale for someone to get hurt. No matter what the people want its the DM way or no way. Instead of a new manager we need a new DM. The job of manager should have been given to someone in the store first.