DSW Customer Service Complaints - page 2

DSW SUCKS. Don't buy shoes from this business. I bought 2 pairs of sneakers but can't get a refund because they have each been worn for 4 hours. I have plantar fasciitis and have to be careful about the shoes I wear. These killed my feet. Now I have $146 in shoes I cannot wear. MAKE NO PURCHASES FROM THIS BUSINESS!

I ordered 4 pairs of shoes online on 7/29 with a $30 off $50 offer code.

On 8/3, I'm wondering if they've shipped and I have no confirmation in my email. So I go to the site and all the shoes are still in my cart! 2 of the 4 are sold out and the offer code is expired! I really wanted all 4 pairs for $109. That literally made my week. I am suspicious of too good to be true deals but I was upset regardless.

So I sent an email to Customer Service, in tears, told them what happened, and they told me the order wasn't placed because one of the pairs of shoes was an excluded brand! No notification at time of transaction, no follow up email, nothing.

So as consolation they told me to "favorite" the shoes, and I would receive an email when they would be back in stock (at full price). Although, that's not really going to happen because technically they are in stock, they're just not in my size. Then, they credited me 50 "loyalty points," a monetary value of $2.50. What the actual. I was only 1 day late for the $30 off! Never have I contacted Customer Service, and then felt even worse about the poor service that was received.

Now, I'm extremely disappointed and I am not planning on shopping at DSW ever again.

Let me start by stating I HAVE LOVED shopping at DSW for years here in Phoenix. From what I have read from other customers who also stated DSW was a favorite of theirs as well UNTIL we ALL came to the.disappointing moment of being shown DSW didn't care about their paying customer since they showed it to be much easier to loose their regardless of the no effort made or even trying to attempt at keeping saving or how about just doing what was right for any customer as most company's are sure caring to do especially in these times of so many retailers having to close their doors and soon DSW will be following the suit. I tried to do a return and it was only a week and a half after the purchase date & as hard to believe as it is, when I went to take the shoes back to the store the ink has completely disappeared from the receipt paper, and is just as blank and white not a trace of even a little bit of anything left to read from this receipt. Of course I'm not a rewards member due to not wanting the advertisements or emails stacked up and again that shouldn't be a penalty against u whenever any customer needs or wants to return their purchase and for whatever the reason if any at all or just because. And also it just so happened I payed cash this time instead of using my card which the purchase was almost $200. Well the manager was called and promptly came to the register just to not handle the situation as a manager should have, but insinuating me as a liar because "she has never seen ink disappear off a receipt and not to mention the customers behind me in line hearing her and giving me a feeling that wasn't good at all on top of the embarrassment she had already had me feeling and insulting me. She proceeded to respond only with how there was nothing she could do for me without the printed receipt and laughed while stating especially give me cash back. She would give store credit but that was all I was gonna get and only if the 2 pairs were something that were still being sold in the store, which she did have in front of her and even looked at and being the manager you would think she might to know the shoes that are in her store being that her hours consist of being on the out on the floor stocking and pricing the shoes. I asked wasn't their a way to look up my purchase like other retailers are able to do through the logs or computer? There is no way to do that and that would take hours to complete a search like that, even though it's due to the faulty receipt paper they use to print on and from what I've been reading it's a common practice of DSW NOT WANTING TO GIVE CUSTOMERS THEIR MONEY BACK WHEN THE TIME COMES FOR HONORING THEIR RETURN POLICY TO THEIR CUSTOMERS.As.long as the ink will disappear of the receipt paper whenever it's a high heat wave temp state like Phoenix and the receipt is.exposed for any length of time well no better way to get out of having to not honor the return policy when their is no ink to show what was payed and non helping managers that will help the customer by calling to maybe get an audit because it's easier to simply just tell me their is nothing she can do and more like it's what she doesn't want to do as it will affect her store commission and bonus which will be zero soon enough when the store closes due to what she doesn't want to do that she signed on to.do.in her job description as a manager in customer service! Not to mention showing another employee the same poorly attitude of what customer service isn't!! Their doors will close soon and they need to know maybe should have been more concerned with taking action in correcting the disappointments stated by your many paying customers that are and were the reason for even a day of your success because it's going to be the reason also for the failed success!

Buyer beware, you can not return shoes that've been used for even an hour. I won't be buying shoes from this company again.

The return policy states that if a pair of shoes has been worn, then they cannot be returned. However, in most cases, you can't tell if you are satisfied with a pair of shoes are not until you have worn it for sometime. Can't you issue store credit for cases where a pair of shoes is found to be uncomfortable/unsatisfactory within 1st 15 days of purchase?

I bought a pair of Nike shoes that I returned within a week unused because I didn't like the quality of the exterior. I printed the return label stuck it on the original packaging and delivered to the nearest USPS mailbox. It's been more than one month and I haven't got any update or refund.

non english, talk over me as i ask a question Made return imediately after pickup. expected a refund slip and money or new crdit on dsw card. nothing given, told will be online/email. nothing appears anywhere. once i spend the refund when it finally appears, will never purcase again.

I am a weekly shopper at DSW, but no more. I bought a Coach bag a couple of weeks ago, using the rewards points I had accumulated. It was too small, so I returned it last week. They gave me $2.72 back and said the rewards I earned to buy it would be returned to my account. I've heard this one before and was right to be worried. Yet again, they did not return my $70-plus dollars to my account. I called and emailed customer service repeatedly, I called the store where I returned the purse, I emailed customer service all my receipts again and again, and generally spent my afternoon on this. It gets worse, since they have my charge card on file, they actually went ahead and charged me for something I already bought. My once or twice visits to DSW are done and I'm now out about $100. This has happened before and they told me out of "courtesy" they would restore my points. Is it a courtesy to refund a customer the refund she is due? I've had it. :(

DSW warehouse sucks! No nice way of saying it. They sent me a totally different pair of sneakers. I ordered tan and received black. Not even the same kind of shoes I ordered. Returned them back with paperwork in the box and never received a credit. Basically paid for a pair of shoes I never received! This is the second time they've messed up my orders. The last time they sent me shoes that were obviously used. Someone in this warehouse is NOT doing their job. I'm done with DSW!

Hi I am a regular customer we purchase most our shoes from dad and the show company either on line or from the store my last purchase on line I received a gift card which is I have to enter the number I will find out how much discount I got up to 500 dollars I try to enter it with one of my purchase keep getting not available for user and will expired tomorrow wich is Oct 2 2020 so if you look at my purchase lately so I didn't order what I want not satisfied with service not happy thkx

For what it's worth, I've got a couple of friends that have worked at DSW and have shared with me how horribly the company and customers have treated them. I can't understand how anyone would want to work there with that environment. And, retail customers have got to learn to treat store employees with respect. Stop demanding unreasonable things, like returning well worn shoes and insisting on further discounts. Customers, wear masks. Don't be ignorant and trashy.

I ordered black and got tan shoes. This kinda hit me at home as I got them as a birthday gift for my little brother. There are no more black shoes of that kind in stock anymore so I just basically got scammed into paying the return shipping. The box came pretty messed up too. Really was taken aback at the quality of item they sent me and that they didn't know what the color black looked like. Why would they send such an obviously opened box, wrong shoes, and then charge for return shipping? Anyways the kid is sad about it, he was excited when I showed him what they were supposed to be, and it's a let down now that he knows what they ARE. I don't know who DSW is paying, but it must not be enough because the whole process has been poorly executed and largely based on incompetence. I have bought literally thousands of dollars of shoes from DSW and I will no longer purchase anything from them again. I think overall I would never utilize this business again until there is some sort of restructuring of quality control. To be constructive; I would check what you're sending like every other business on Earth. I've ordered from far less reputable businesses and they can still figure that out. Never had this happen in my life.

Hi Dsw Sucks I Had A Employee Call Me Stupid About 2 Weeks Ago And She Is Still There And The Manager What Do Nothing And The Assistance Manager Either That Tells U That They Are Qualified For There Jobs Get Somebody Else.i Dont Work There No More Thank God To Much Drama And They Can't Get There stuff Together.

So disappointed in DSW. I ordered sneakers for a granddaughters birthday and it took 3-4 weeks before receiving them. I never received any order status notifications or approximate ship date, so I went to Kohls to purchase some in time for her birthday. I finally received them the other day and they were dirty. You could totally tell they were used and returned. I am disappointed that DSW would ship shoes in that condition, especially after charging full price ($55.00). Better quality control is needed. This is poor customer service in my opinion. I may not shop at DSW again.

This is the worst experience I have had with DSW. I am so disappointed in you all. I had 4 pair of shoes shipped to the store in Memphis, Tn. I only received one pair and no one else can tell me where my other 3 pair are at. This is crazy and unacceptable. No one is trying to apologize or any thing. It is 8/10/20 and I still have not received my other 3 pair of shoes that I have paid for. I am pissed.

I was shocked when I first saw your recent media ad, in which three DSW employees are gathered in the store talking, and as each one speaks they pull down their masks. This is a very dangerous message to send. For masks to be effective in stopping the spread of Covid 19 masks have to be worn covering the mouth and nose to stop the spread of droplets when speaking, and to stop the spread of infection. This ad is irresponsible and should be pulled immediately. You are endangering others with your message. You owe the public an apology and a statement advising how to maintain safety wearing masks in your stores during this pandemic. Both by employees and shoppers.

Just saw the recent ad on TV. Why are the portrayed associates pulling their mask down to speak with each? Not a positive reinforcement of proper face mask wear

I can not believe your latest television commercials. Why would you think promoting removing your mask to speak is a good idea? Not in one commercial but two. I am shocked you believe you have no responsibility to protect your employees or customers. There are 10 billion ways to communicate your expertise and selection of sneakers and your birthday club. These commercials show complete and utter lack of concern for people's health. Not only will I not buy anything from DSW I will ask everyone I can reach to not support such an irresponsible company.

Oh my goodness! I just saw your add that had several young actors wearing masks. Initially kudos! But then shame on you for allowing this add to run. Each time the actors spoke they took down their masks! Are u kidding me?!!! This is either ignorance by your companies marketing professionals or you are attempting to make a subliminal "anti masking " , "anti science" message to a targeted audience, but either way your company is acting irresponsibly in airing this add. I really can't say what your motive might be but take it down. Your companies website shows people wearing masks as well as a picture of a female with one hanging on her ear. Your statements are about social distancing but not a word about masking. Hmmm. My business is going elsewhere. You may not care as I'm only one customer but obviously I care. Follow responsible leaders please. Your employees and customers deserve better.

What is going on DSW? I just saw your commercial in which 4 coworkers were talking to eachother and lifting their masks off of their faces. Way to not take this seriously and setting such a poor example!

TERRIBLE TERRIBLE TERRIBLE! I ordered Birkenstocks online , less then 1 month of being worn and they broke. Contact customer service and they tell me i have to drive to Ottawa 2-3 hours away ( closest store) so they can "evaluate" the situation to determine whether or not the will replace them!!! Really ??? what horrible service... 100$ sandales and I get the " not my problem" attitude...
WOW WOW WOW!!! NEVER AGAIN !!!

Ordered two pairs online, returned both since neither fit. After fedx-ing both items in the same box, I get an email acknowledging receipt of just 1 of the 2 items!
And now I'm being shortchanged on my refund!! I spent 84 bucks and am entitled to a FULL refund (minus shipping).
I'm NEVER buying from DSW again. Pathetic!

I have the worst service, I feel I wasn't communicating with human beings but idiot robots, i place an order back in March for 2 slide sandals for my grandchildren, somehow they send it to my old address, 2 hours away from me and on the middle of the pandemic, I email them and they were great they send me a new order to my new address, the problem was they send one the wrong color and this where the nightmares begin, it took forever to get the shipping label, they keep telling me I couldn't get refund because it was a deal but one get one free, I keep telling the I don't want refund just exchange for the right color, they said they send it, them they said I have the same the other shoe in order to exchange this , the other shoes has been worn .. I have contacted every email I could find I even contact two people supposedly to be in charge Mary Turner and Tim Harper, I even contact their ceo Roger Rawlings thru his LinkedIn page and never got a respond . I wrote multiple messages in twitter and now they said someone will call me ., I just can't imagine how they can not understand and resolve such an easy exchange

I have been a loyal DSW customer for 25 years, I got a birthday coupon in the mail from DSW, so I spent an hour in their store looking for shoes to wear to my new job.
When I got to the cashier to pay she would not take my cash and explained they only take cards.
I ask her why it was not posted on the door coming in or anywhere inside the store?
She really could not answer me, just said it's their Covid19 policy. Mind you there were other employees inside the store putting shoe boxes away with no gloves on.
I was beyond pissed, but I did not show out,
I just walked out.
I will never shop at DSW again.

Returned calvin klein shoes (too big) to your whse with receipt for $ 37.70 credit. Instore purchase was from 900 miles away, so you sent fedex mailer. Fedex supplied signed proof by you of delivery on 3/13. This has been a tedious process with no resolution. I further sent you a letter on 6/5 to: cust. retns, 4314 E 5th Ave., Columbus with NO RESPONSE. YOU HAVE MY SHOES and I DESERVE THE REFUND! I first contacted DSW on 2/18 after surgery recovery & this has been going on too long--many emails showing no understanding or acknowledgement that you have them and owe me. Presently on hold again with your 866 line. She said issue is stuck with your AUDIT DEPT. I am a CPA & willing to go the 9 yards to get my $$ back. CAN YOU HELP FOR REAL?? It's item #191712486203-50%-$5 coupon plus sales tax of 2.71=$ 37.70