ComEd Customer Service Complaints - page 2

Our power box and socket burned out. First of all ComEd should have detected the burn out on their end. Anyway. We called them yesterday and they said they'd send a maintenance crew out. Never showed up. Said they'd be here at 7am today. Well it's almost 3pm and still nobody has showed up. We're lucky that our garage is on a separate power meter because otherwise we'd be completely screwed. ComEd sucks ass.

Power going out everyday without transformer being fixed

I called ComEd about a power cord laying on my garage
They said they will send someone out
The guy comes out says there's power and leaves and didn't fix the issue
I called ComEd back
Supervisor apologized and sent out another guy
He never showed ,
I called ComEd back again , " she said the tech noted you need a electrical box for him to fix the problem
The technician never told me that in the beginning
I called back again , she said the tech is comin back
I waited 5 hours after the tech called me and said he was coming
And he didn't show up
I'm sick of calling back , seriously it's becoming ridiculous
Can someone from corporate please help
Seriously I've been lied to by 4 people Today!
This isn't fair and the power cord is still on the garage

I do not live in IL. Someone has stolen my identity! I have written the web master numerous times. Trying to get this crap solved NOW! Will not call again endless garbage! For some stupid lady oh I am married! No I am not! And I do not live in Sterling IL.! Solve this crap! Saying I owe over $1,214.00! When I know and have been told my identity has been stolen! Stop playing games! Get off your BUTTS! SOLVE NOW!
Posting for everyone to see!

Left a report of a street light out on April 12th. Got an email response saying they would be out in a "a day or two" to fix the problem. The truck came on April 18th to fix the light, that night the light didn't work. Reported it again on the 19th of April. Again, got a response saying thank you, we will be out "in a day or two to fix the problem". Here it is, May 2nd, 2018 & they are a no show. Meanwhile, another streetlight has gone out. So I reported the no show on the 2nd response to the 1st light & reported the 2nd light being out for the 1st time. Everybody got that? Hope so. Hope that ComEd has got it. The street is getting very dark & the neighborhood is not all that great so it would be nice to have all the lights on again. I'm guessing it's not the bulb, that maybe it's an old breaker that is starting to go & taking a string of lights out with it. The 2nd light is the next 1 down from the 1st light, same side of the street. Can you hear me now, ComEd?!?!?!?!

Not very nice.... Collection without even showing last bill. Makes me wonder what's hidden in it. This very unfair way of treating customers.... Makes me happy I'm moving out of this corrupt state and won't have to use ComEd

Hello I called your office and I wanted to set up a new address your customer service rep who could not tell me why I was being charged $160. I wanted to talk to someone in the credit department to find out why I've been with ComEd for 27 years never made one late payment and I'm one I want to know why just from moving into a condo from my home why there's $160 fee I can be reached

If you want my money I will give it to you but I want to know why and you're up could not tell me she was very snippy on the phone telling me that I could not get this information I need to pay the money first and then I will get a letter in the mail.

terrible service with com ed its only been one month and nothing is taken care of our street light was struck by lightening and everytime we call customer service they say they have to come out and check the light pole we will tell everyone how poor our experience is with com ed

ComEd absolutely sucks!..

For over a year, I was on their "Budget Billing", paying faithfully until I moved in March. After the move, they sent me a "Final Bill" of over $400, which was the actual balance since my budget payments were only a portion of the actual bill each month. Not having the money to pay or even start the deferred payment plan at that time, I ignored it and figured I'd get to it when finances allowed.

Since then, they've ADDED THAT BILL to my current account instead of leaving it on the old account number and now, I have a "Final Disconnection" notice, even though (1) the amount is only this high due to the budget billing that THEY offer; how are you going to offer me something and then penalize me for accepting it?! (2) I not only faithfully pad the BB amounts, but have paid all the Current Bills since I moved.

It would be one thing if my balance was this high due to my negligence in paying or if they were willing to give me time to get started on the payment plan without threatening disconnection, but as a faithful payer for the last 18 months, at LEAST, this just doesn't make any sense!

I hate comed they letting us suffer they want change my lights over an I have a child at home on the vinalater an almost pass cause they left my light off after I moved for more than 15 days an they are not still on

could someone fix the wiring on the pole wires behind hoffman estates, il high school, the linemen put a black plastic bag around the wires and its flying all around. you would think that ComEd would have a more sophisicated way of securing wires

After losing power. To half my house, I reported the outage to comed. After several hours, I checked back for a status update and saw that "all outages in my area had been resolved and mine may be an isolated incident"....okay? So what does that mean? Is someone coming to fix it? Did some already service the equipment but the problem is still not resolved? what action if any has been or will be taken? Questions. Meanwhile my food is slowly spoiling in the fridge and I have no heat in January. So after about 12 hours I finally just call and ask to speak with a representative. "Oh I do see that you reported an outage but no service has been deployed. We remotely checked your smart meter and could see that you do have full power coming in so it must be an internal problem. We recommend you get in touch with your landlord."......Oh my god, you couldn't have sent some sort of email or something to tell me this when you first checked this how ever many hours ago? Had I not called in and spoken to someone I would not have gotten this answer. So for hours I waited for a service that was never coming, and was never told it wasn't coming. Thanks ComEd.

Com Eds account number look-up app is worthless. Only gives last 4 numbers. What is the point of this service when you need your complete account number and it only gives four numbers. Glad I am moving and getting rid of Com Ed.

I want to know why the COMED repair trucks are always parked at the Waukegan Pier? I am a local fisherman and I see the truck parked at the pier 4 or 5 times a day at all hours of the night too. I asked the driver, who said he was Chris, what he was doing and he said he was playing a game on his phone. Why would a repair truck be parked at the pier at 2am and the driver be out at the little lighthouse, don't they have real work to be doing? I'm paying my bill every month and I hope its not so the truck drivers can spend their time fishing or playing games like us retired people.

Real poor customer relationship team. I can't solve my problem with "New Business department" for 1.5 year. You can't get written quote, they gouge prices. Simple job : to change 150 feet secondary wires they asked $33750!!!
Outrages!

On returning home from work at 5pm, we realized that someone had taken our electric meter from our rental house behind us leaving a very dangerous situation. I contacted Com Ed and was directed to customer service. I was treated very politely and professionally. A Com Ed service man was there in minutes to replace our missing meter. I would like to thank the whole Com Ed crew for doing a great job. I think sometimes our electric service works so smoothly we sometimes take it for granted.

I am a single mother of one and my life got turned off and I went to one of you guys is programs that y'all have to get help with my lights I was approved for my lights to get turned back on when I talk to one of your associates they told me that I have to wait until the payment is posted to my account which may take 3 to 4 business days you guys need to come up with a better solution if someone goes to one of the programs and to get help with the lights if this is disconnected to get the service turned back on the next day not 3 to 4 business days are you guys going to replace the food that spoiled in my house No

like seriously this company sucks. they don't do anything, they were suppose to start me on budget paying, but no, never offer me it when i asked, said i was way to late, but its on your website, hello. work with customers !!! Than told me they put me through a program, so with all that call in a week they never did anything , they simply lied to me, and still billing me awhile my electric is off, omg seriously.

The worst experience of my life thus far. I live in a apartment complex and recently on the 19the ComEd shut off my power. I've been without power since then and I have a new born baby. In more or less words ComEd basically told me they didn't care about my situation. My power is off because the previous tenant didn't transfer the bill out of their name. That's not my problem. ComEd is insisting on telling me I have to wait 12-14 days before I get power and that's if they approve me. What type of mess is this? Poor customer service. This is by far ridiculous. Unacceptable. Another power company needs to surface.

Comed need to update their systems to show payments have been post I paid earlier in the day and I still got my power shut off a few hours later. Get this it was a Friday so I have to wait until Monday or they need a weekend reconnection crew be smart and stop making people hate being a customer

I am disappointed in CoEd's customer service department. I had my first experience of having my service. I called customer service and the representative that I talked to not able to give me information on how I could make payment arrangements to satisfy the balance owed and restore my service in the meantime. She never left the written scripted text: "I'm sorry but our policy is..." "I must advise you..." After she kept repeating these phrases and other similar ones, I asked if could I speak to a supervisor and she promptly advised me that the supervisor would not tell me anything other than what she had already told me. I then asked her if paid the balance in full when would my service be restored? She answered by tomorrow afternoon around 5:oopm. Of course that was ComEd's policy again and she could not tell me exactly when my service would be restored. I paid the bill by electronic check and asked again to speak to the supervisor. When the supervisor came on the line I explained to her what my concern was about the time it would take to restore my service. She started in on "ComEd policy" as the serv. rep. had done. Her voice became elevated and she told me that her job was not to sit and listen to my "commentary" and stated that my service would not be restore until the next day by 5:00pm that is ComEd policy and she was not going to lie to me. She then repeated "YOUR SERVICE will not be restored today and I'm not going to tell you that it is because it will NOT! However about an hour later my air conditioner started running. To my surprise my service had been turned back on. Now, I'm not sure if what these customer service people told me about ComEd's restoral was correct or if they don't know what the policy is. I'm baffled by the whole experience.

ComEd overcharged me by about $2300, and now say that they can't get me a refund until over a month later. I am not a rich person and I don't have an extra $2300 just lying around. Why is this company still getting away with these crimes?

Their customer service is completely inept. I wish I didnt need to pay them a single cent. I HATE this company. I needed to add my girlfirend onto the electric bill to establish residency at our address. They cant print her name on the bill. Idiots!

Chicago, IL

Trying to set up an account with them is basically impossible. I am moving to Chicago in one month from Cleveland and I cannot just drop everything to go verify my identity in person. To top it all off their customer service is so poor I cannot even get a person on the phone. This is so unbelievable and they should reevaluate their business practices.

By far the worst company there is. I had a pending payment for tomorrow. They came and shut off my power today. I have two small children. I called and paid the bill right away and they can't turn my power back on for 3 DAYS!