ComEd Customer Service Complaints - page 3

incredibly confusing to me and a neighbor regarding the moving of a power line..they pitted us against each other when the whole thing was Com Ed's responsibility. amazing BS.. just sue..money grabbers..

Paid my ComEd bill by credit card through Bill Matrix app. The app wasn't working so I kept trying. The next day I discover it went though 4 times, 2 declined 2 posted. Bill Matrix policy is 7-10 days for any kind of refund. ComEd supervisor Mr Walker was no help what so ever just said in his soft whisper voice you have to contact your bank, but it's not the banks fault it's your app!!! Thanks ComEd from now on I'm paying by check!

I hope by now your company is aware of the scammers out therewith their pesty, bogus daily calls on behalf of com ed to lower our electric bills. If not, google the phone number 312 340 5587 to read ALL the complaints about this. IF this IS being done by com ed, i want the pesty calls stopped now! If not, com ed should be stopping this legally and fast.
Lets see if ANYONE truly cares about CONSUMER PRIVACY, OR LACK OF IT.
THANKS IN ADVANCE (??).

Very unsatisfied with com ed rates, customer service,very very upset, com ed wants theyre $ yest, but when they owe you, youre supposed to wait and wait and wait

I moved into a existing home, the wires had to b replaced. Comed shut off service until fixed. I hired electrician to replace wires,meter socket and exterior pipe. Also had comed inspector and county approve the work. I have not had heat water or electric in three weeks. Now comed tells me its going to be another 12 days till service is restored. Today is January 3, we have a winter storm coming tomorrow. From what I've read online this is against the law foing weather months..... when do uthink comed will be smart enough to turn my power back on????

no customerservice. Becuase my meter reading was an actual reading, the numbers are the numbers. ComEd customer service is not concerned with helping consumers to understand their usage.

Can reach comed. Peculiar that there is no way to actually call a live person. There is NO phone number for customer service on their website. Perhaps it's because they'd be overwhelmed. I'd give them a "0" but the lowest I could give them is a "1".

I just got off the phone with the most rudeness customer service rep. I just don't understand that

I live in the bottom portion of a very small duplex in which everything is electric. I stopped receiving paper bills for two months (right around the time ComEd decided to start estimating my bills) so when I checked the website recently, I was shocked to find a balance of over $1400! Not only is this an outlandish amount for such a tiny apartment (I couldn't rack up a bill that high if I turned my heat up to 100 degrees and ran it 24/7 for 6 months), the price jumped from $400 to $1400 in ONE MONTH. Whenever I call to have the meters evaluated, I get a different story. Either, "We can send someone out in a month or so to check your meter" (Sure. After I've racked up another $1000. Thanks), or my personal favorite, "$400 is a perfectly normal rate for electric heating." Right.

I have a bill that's almost $100, tanks to their new meter system ugh. And I paid part of it on a credit card because I don't have enough in my bank account at the moment. I went back to pay with my other card, and I reached the maximum number of times I can pay on this account.
I'm sorry but WHAT!? I can only pay ONCE on an account? Are you f***ing stupid!?! So now I'm over $40.00 and the bill is late because it takes them 2 days to have my payment go through. I'm am so f***ing fed up with their bull and I'm sick of having balances left over because of poor payment and no communication for people with jobs that have them getting home after the "hours of operation" have some compassion for the people who work later nights than you and have something open for those of us who can't call on our lunch breaks. Seriously, terrible customer service.

ComEd customer services is not good. i am trying to take the start services from last two month. but still wondering. I never experienced that kind of things. really the services are sucks.

Wondering why no one has come to read our meter for two months now. Went to pay my bill and a very long story short (I have spent 45 min so far) come to find out the $530.00 bill they insisted I pay in early oct or my electricity would not be turned off I really didn't owe. So I still have over $365.00 credit. Go figure...if I could use any other electric company I sure would. What a scam, I wonder what they would do if I took their services and didn't pay.

com ed's outage alert system is a joke! I'm on it & have been without power for over an hour. Have not received an alert.Futhermore, it is also a joke that they offer to send you an email stating a loss of power. Over half of the customers I'm sure need power to have internet access to read their email. I just happen to have a battery backup for my laptop & wireless Wi-Fi. As usual, a dissatisfied customer. Given the choice , I can't think of many that would choose to have ComEd as a electric provider

Comed has the absolute worst customer service they treat their customers like we are stupid and unable to understand that they just rip people off! I wish that there was somewhere else I can use out here instead of them blood sucking

I get calls non-stop from ComEd on our business phone number -- as often as four or five times a day. They leave a message saying that they are ComEd and they need to speak with us urgently about our account. The funny thing is: we don't have a physical office. Our team works remotely from their homes and none of us have ComEd as a service provider. I'm the company President and I actually live in another state. ComEd is truly a scam company.

Comed will shut off your energy service on a Friday. Reactivation of the service is next business day or Monday. A better policy would be to have shut off of service Mon-Thurs only.

I am off to the hotel with the wife and kids.

Online Support Is Non-existent. It's Like Trying To Get In To Fort Knox, Or More! Why Can't Comed Put In A Decent Response Site To Verify My E-mail?

Paid late bill when they turned my power off.
They said it would take 5 days to restore.
Are they still inthe 1970's! 5 days! I am
now on my sixth day still no power. They state that since I paid with credit card payment was considered pending unit CC paid
and that 5 days started after CC paid. I can
by a walk out with a TV from any store with
a credit card payment but ComED has to call
it payment pending!

In calling your customer service phone number, due to a large call volume, I had to put in a time for you to call back before 3:30 p.m.. No matter what time I entered, whether it was before 3:30, or after 4:00, the automated system stated that the time I entered was an 'invalid' time.
Your automated customer service line needs some attention.. as do I. Making it so the automated system actually works, would be of great of great value to everyone..

Thanks,
The voice of many customers
(I'm sure)

My wife made what she thought was an arrangement with Com ed for a past due electric bill. We paid the required amount that the person on the phone asked. my wife called back that day to confirm everything was in place. it's now a week later and they shut off our power and said in order to restore it we need to pay the past due amount. She said there was no note stating that an arrangement was scheduled. WTF I have Two kids and my wife is pregnant, why didn't they tell us on the two previous calls that the arrangement was not in place so we may do what was necessary for our power to stay on.

I called to cancel service due to moving and start new service at my new homeOk got the new service. I called ComEd 3 months later can't remember for what .to my surprise I was told the service was still on at the old address in my name. I expressed I sold that house 3 Months ago and no longer live there. I went to tell them I had canceled the service there when I ordered new service. I was told I have to pay that bill.I said I can prove when the house was sold and when I moved. They told me it didn't matter unless the new owners call and pay the bill. What ??????????? Like that's really going to happen. Well I wait for the 3day up coming Holiday than had it turned off on a friday..it was cold outside stll did I mention everything in the houes was electric. How can I held responsable for that bill I did EVERY thing right ????? Well I did pay the bill

Com Ed turned my electricity off due to none payment the only problem was that they were sending my bill to my X in Texas and I live in Aurora IL you would have thought that they would have tried to contact me in Aurora for payment before disconnecting my power. I have been told if a utility company is going to turn your service off that they leave a note on your door letting you know that if arrangements are not made by such and such date that you will be losing your service, but Com Ed does not do this there could be a individual in the house with serious medical problems that has to have electricity to survive and would not know this until they kill someone. Anyway my power was turned off on Thursday I paid the bill in full on Friday morning but will not have my power back on until Monday and I have an acute case of sleep apnea and sleep with a C-PAP which operates on electricity and keeps me from having a stroke or heart attack in my sleep but Com Ed could give less than a crap about my situation. The employees of Com-Ed are not very bright because I had the money to pay but I need an invoice with an account number or had I been pre warned they would have been paid but they would rather have me lose all my food in the refrigerator and go without sleep for four days why is it so easy to turn off the power and oh so difficult to turn it back on and I do agree with other people that have posted that Com-Ed’s are rude.

Typical com ed, my bill was 2 weeks past do, I had no notice (they said they left message) with who, wife pd bill this morning Com Ed guy comes out 15 minutes later cuts power after my wife showed him confirmation that it was pd in full. Rude prik to my wife. they of course will turn it on in 1 business day, guess what its Friday and they don't work weekends. Cant change companies so I will now buy a windmill and place it in my back yard. may every neighbor get free power from me...

The reps that answer your call are totally rude and ignorant! Awful company to do business with!

This lady is elderly and thought she had pay her bill, but it was in April. She is 79 years old and has a machine in case an emergency. She has high blood pressure diabittis, back problems and 2 knee surgerys. But when the light was turn off so was the machine. Is been 5 day tomorrow and still no light. ComEd is not taking any excuse. Thank god is not hot other wise she would be dead. Help the elders no way not in Chicago.