Coach Customer Service Complaints - page 2

This policy must have changed since this post. I do not see the same wording on Coach's website, and a customer service representative told me my purchase with a monogrammed tag only is non-refundable.

Sent off a bag for repair and received the bag back with a missing vend numbers offered a credit for what i paid which is less than what the bag is now worth and never received it.
Would of had better results dealing with an outside retailer for repair.

I also was told various times that I could return any Coach bags without a time limit. Now they said it has changed to 30 days.
This is not fair to honest customers. The bag and accessories were Beyond my budget. What can I do now?
I still have the receipts and I feel very deceived. Very disappointed.

I bought a Coach wallet some years ago. At the time, the exchange policy was such that if anything of their make wore out, they would take it in return for a new item. That was the understood contract under which I purchased it. But now I see they have changed the policy. How is that even legal?

I am disappointed about the returns policy. They mentioned a prepaid UPS label but I ended up paying $33.00 for sending back a pair of shoes. They should be more clear about the conditions.

I was unaware of the 30 day exchange policy (even with a receipt) and I don't live near a coach outlet. If I had known I would have made sure to return it within that timeframe.
I will not be shopping at Coach ever again!

Not happy with Coach's purses anymore. I bought a coach purse at Christmas last year and the stitching is already falling apart on the handles. It was a beautiful purse, but for the price - I would expect it to last a little longer then that. My mom bought one at the same time as me and hers is falling apart too.
Makes me wonder who/what is making these purses like they are garbage now but still charging customers a fortune.
I've been buying coach purses for years and never seen them this bad.

Everybody keeps talking about the "Prepaid UPS Return Label." For the second time, I have ordered Coach purses online, and for the second time, there is no PREPAID UPS Return Label included. The only label included AGAIN only shows the mailing address. I have asked UPS drivers about this for the second time, and have again been told that these labels are NOT "Prepaid." So........for the second time, I have paid for the return shipment to Coach for a refund. I am VERY frustrated!!! Is this happening to anyone else? Either include a "Prepaid" label, or tell the truth and let the customer know they will have to pay for their return shipment themselves!!!!

I was told this week that a new 2017 Coach Canada policy at a regular (not outlet) locations is that all sales are final on reduced product. Period.
This appears to be in direct contradiction to my previous experiences at Coach and is not reflected in online policies.
Can someone verify this?

Keep Getting Unwanted E-mails From Coach. I Have Done A Live Chat Requesting Removal, Done Absolutely No Good. I Have Unsubscribed From Your E-mails Via Unsubscribing In Your E-mails, It Too Has Done No Good.



Quit Sending Me E-mails Regarding Coach Products. I Don't Give A About Your Overpriced Products.

I ask for a return extension exception due to the fact that the recipient of the items passed away and shortly thereafter my husband had intensive surgery and I have been his caretaker. The 1-800 coach# was unsympathetic. Yes, I've had the items for 4 months... They acted as if this was a mortal sin. There are plenty of high end stores such as Nordstroms that have a very liberal return policy. Luckily, a local outlet offered me an exchange or store credit, but I couldn't get a refund due to using PayPal. Not sure what that has to do with it... I've purchased items from Macy's on line using PayPal, returned it to a store and the $$ has been refunded to my PayPal account, no problem. While I'm super grateful to the outlet store for them offering an exchange or credit, my experience with the Coach 1-800 has left me tainted & disappointed. Coach should take a page from Macy's, Belk's or better yet Nordstroms return policy. They have become non Customer Service friendly. I get your policies but acts of God happen to people every day. There are plenty of other brands to choose from. Again, I'm not discounting the exchange/credit, but to be honest, the desire to OWN ANYTHING COACH HAS WHOLEHEARTEDLY LEFT ME

my experience with coach was deplorable and deoressing,I buy coaches ALl the time and now the return policy isn,t good at all because whose purse normally tear up within a year especially a coach,so I returned two purses abd a wristlet, and only got coupons this time I and my sister was,very displeased with coach, I had bought Gere one an wedudb,t kniw about the knew return policy all I can say is u will be losing,valuable customers because we buy,these beautiful purses because we thought it was a lifetime warranty on them, coach is the only purses I buy i,m wondering now,well just remember sometimes these expensive purse don't show wear and tear until yrs later,and we get nothing byt a meager discount card hardly worth it.MN any of my friends has gone to Michael Kors.

I am the Queen of receipt keeping but can't find my coach purse receipt. May I use my credit card bill as proof of purchase for a refund if I take it back to the store I purchased it from?

Hi....just want to know whether coach hv an on-line agent in Malaysia by the name of Farmount Group Sdn Bhd (Lussonet)
I hv ordered on-line with them & recd item but it doesn't look like original coach
May u guide me how to ensure that the 1 I recd is original coach?
Would appreciate yr response thru my email...tq

I bought a Coach lady handbag. After a few uses, the decorative hair on the bag started to fall off in big batches. I don't use that very often, so the 60 day warranty period had long passed. In any event, I did not expect such a shoddy quality of a $150 handbag from Coach. It's very disappointing.

on October 30th I ordered from Coach online 3 purses that were 80% off and today I got a email from saying my payment didn't go through Order # 2891 for $172.00. I can't find any information on what my order was or how to reorder as the sale last day is today?