Classmates.com Customer Service Complaints - page 2

Terrible customer service and fraudulent auto renewal practices. I was charged an unauthorized renewal fee. When I contacted customer service, the representative was rude unhelpful. She did not remove my info or refund the fee and threatened to hang up on me.

I am cancelling my membership immediately! Please cancel any future pending monthly membership fees. Because of the consisted problems I have had with an individual assuming my last name and impersonating me online which consistently fails to be stopped, addressed, and resolved by any social media product or service providers. I have been consistently hacked by an online cyberstalker, gang stalker, identity thief, possible Romance Scamming Catfisher, that hacked my longterm email accounts, social media, facebook, instagram, twitter, myspace, pinterest, linked in, classmates.com account, iphones, ipads, etc.
They have contacted former classmates, and friends and tried to gain access to my life, photo, private information, phishing, and using my personal life to exploit me to the highest level. With no resolution or protection from Classmates.com or any other social media products to protect me from such predatory, unethical, or unscrupulous unprofessional, targeted, unethical behavior. I wanted to inform you of why I am discontinuing your services and products. Why would I continue to patronize, access, or pay unprotected services used to exploit me or any part of my life, or past acquaintances that i no longer interact with anyway.

I received nothing about having to turn off automatic renewal. I didn't know there was an automatic renewal. When I saw that I was charged for another several months, I then turned off automatic renewal and asked customer service via email to please refund my money. I was denied. When I tried to contact customer service again via email, they ignored me. This whole situation does not make me happy and leaves a bitter taste. I will not be using Classmates again.

I had changed my auto renewal to MANUAL renewal, which meant they COULD NOT just automatically renew my account. However they charged me anyway and got away with it. After it happened I started reading reviews and noticed that it happened to many people. Before signing up please read their reviews. HORRIBLE. Do not trust these people. And every email I tried to submit was generic and not even related to my issue.

have tried to get them to send me link for to reset my password for nearly a week says it will be here in 15 minutes or less never got it yet!!!!!!!!

I paid the $9 for a 3 month subscription but still cannot see who visited. Charlotte A. Hammond, Henry Grady High '58 Atlanta, Ga.

Trying to get into classmates dot com, but it won't let me. I have my maiden name back, as same as high school. When I put in my email, it says invalid, and it is not incorrect or invalid. I still have my married name, that's my email. So the last name doesn't match. That shouldn't matter at all. So I need help to get into it! Help Please.. I can't even get into even see my own classmates either. Somethings not right, just doesn't make sense at all!

I want to cancell classmates. I know my new screen name

Just because I signed up 1 time doesnt mean I want to be a liferime member. This is fraud.

The quality of the yearbook reprint is very poor. The reprint is a copy of someone's yearbook that has been written in and copied. The printed pages are very blurred and miscolored.

I ordered a yearbook of my deceased fathers class. I actually found the yearbook with his picture in it. When I was submitting my order the website linked him with a different yearbook. I made several attempts to order the correct yearbook but it defaulted to one classmates.com was linking him to. His name is unusual so I know that wasnt the issue. At that point I thought I must have been mistaken in my original research and Classmates. Com must be correct.So they sent the yearbook and it was the wrong one. They responded to only one of several emails I sent and I filed a claim with PayPal . It is still in the dispute process for the past month. I continue to send emails demanding they refund my $80.00 and they sent only one response , that my payment source has refunded me which is a lie.

Deare Classmaetes.com

I Renewed My Membership Today Since I Wanted To Get In Contct With St. Bernie Galvin. But Its Eems As If You "danling" Her In Front Of Me, Perhaps For A Lenghy=er Subscription. Why Can't I Contact Her.


Also, In My Last Correspondence With Y Ou, I Informed You That You've Got Me Listed Under Four Separate Names,

Frances Annette Buss Hixenbaugh
Frances Buss
Annette Buss
Frances Annette Buss

W=h=y??????

All Of The Above Names Are The Same Person. My Membership Is For The Persons Listed Under Those Names, Since They Are The Same Person.

If Y Ou Cannot Accommodatee My Requests, Please Cancel The Memebership I Took Out Today, And Refund My Fee To Capital One.

I Am Not Pleased With The Way I N Whcih You Conduct Your Business.

Sincerely,

Frances Annette Buss Hixenbaugh
Frances Buss
Annette Buss
Frances Annette Buss

These people are dishonest and deceptive and charge you without any authorization from the card holder I never signed up for automatic renewal and these crooks somehow acquitted my card number and used it to debit my account. I am contacting the Attorney General in our start to file a formal complaint. Hope whoever reads this has more luck than I have had!!!!!!!!!!!

I log in & the website keeps loading & never stops???????

I am charged automatically and yet I cannot open the messages i receive. This has been going on for quite a while. I kept hoping it would correct but it does not. Please cancel my membership as I have been paying for information I cannot access.
Thank you.
Audrey Samelson
James Monroe HS class of "48 and "49
Thank you

I would like to know, why, I have not received any emails from classmates, oh I would say about a year now!!!!!!! What happened, did I die,without me knowing about it. I use to get them, and then I could kind of tell what was going on with my school. Thanks.

i would like to cancel my membership to Classmates!

Thank God I did not sign up for Classmates.com. I would have liked to have join classmates but, demanding I set up automatic renewal makes me nervous. I decided to read the comments and thank God I did, so many people are having problems unsubscribing and I am not surprised. Usually automatic renewals are just another way to rip off the customer. Clearly Classmates is about getting as much as possible out of a person.
If you ever change your membership rules, let me know and I will sign up for a limited 3 year period.

I did not sign up to extend membership please credit my account immediately. You can reach me

Please do not renew my paid subscription.I am no longer in need of your services.

Thank you,

Mary boughter

I cannot unsubscribe to classmates.com. I've tried for several months and still I receive unwanted emails.

Mother-in-law has tried to cancel this auto deduction for months. Bank says call you. Funny, number is no longer available. How does one get a hold of any one?

I have an old account and just signed up again, but my name is on the list twice and I need to update my information. I did not remember my password from my old account and I have a new email address plus I have moved. My name is Kay Chance Barnes I graduated from Bishop High School in Bishop California . My new email do not use that.

Hi I tried re-submitting my information as a new member and it said the email address already exists please sign in. So I tried regular same again and it won�t recognize me please contact me with information. My acct email

I am Wenda Franzen On the graduation date

Current name is Wenda Burandt

Dear Classmates
My biggest concern about classmates is that it has a one way stree front end. You can sign up easily but cannot tourn it off easily. This is the single reason I have not signed up. You need to fix this and make yourselves reachable without having to go do a separate search as I have done in this case. I don't get some of the questions below.. What do you mean screen name.