Celestron Customer Service

Terrible customer service
Terrible customer service, purchased Celestron Outland X 10x42 Binoculars, missing strap piece. They are unable to provide a replacement part. Just getting a runaround from their customer service team. Do not buy their products if you need any assistance. JFQ

Celestron took my order and payment from my bank. Celestron then emailed me saying they'd canceled my order and returned my money. Only my bank says they didn't return my money. There is no way to contact Celestron. Maybe Monday they'll explain what is going on.

I am a long time user of Celestron products, and I like Celestron equipment.
However, I am less enamored with their website celestron.com. It is so totally focused on sales of new equipment, that every inquiry for parts or support, is soon interrupted by inappropriate interventions for new products promotions. In the end, you feel like giving up. Even when you search with the part number, or an accurate product description, it is likely that you will get "not found" and a routing to new telescopes promotion instead.
I think that Celestron need a website completely dedicated to support, user guides and tracking down parts.

I purchased a nexstar 90 slt about 5-6 weeks ago and it still won't let me see through the eye piece or let the motor run. I have talked to several tech agents and none of the could not fix the problems that I have. am sending it back and the CEO can stick it and all of your products This company as a hole is nothing but a piece of dog dooty.

I purchased a Nexstar 8se telescope last Christmas for a present and upgraded with wifi and starsense in July. The starsense/wifi combo did not work. I notified Celestron within 1 day of receiving the equipment. After troubleshooting, Celestron requested that I send back the wifi unit, which I did. I had to wait until October 16 to receive a replacement wifi unit. This did not fix the problem. Celestron now wants me to send back the mount, hand controller, starsense and skyportal wifi module at my expense. They claim that I exceeded my 30 day evaluation period. Actually I notified Celestron of the problem within 1 day. I notified Celestron that the replacement wifi module did not work within about 21 days. I believe Celestron should just send me a functional unit. I have waited long enough.

Technician had no knowledge of problem, did not know simple product facts. Did not return call as promised. Uninterested in customer. Phone tree stinks.

How do I get an replacement eyepiece cap for celestron 6 inch schmidt-cassegrain NextStar Goto telescope?



Thanks



Dicl Brook

Yesterday I created count with you and submitted a question. The account is Today when I try to login I get a message saying the account is disabled. Why????????????????

Celstron Customer Service apparently does not train their personnel how to access or open a simple email attachment.
For 3 weeks I've been trying to return/replace a PowerTank 17 12V power supply. When I finally got them to respond, Celestron's representative asked me to attach proof-of-purchase in my response to their email, but this same individual keeps telling me he's not receiving my response email attachments - again, their Customer Service takes 4 or 5 days to respond every time. I've sent the identical email and attachments to friends I have working at 3 other corporations - - - all have had NO problem reading or accessing the attached files; so I know the problem is at Celestron - no problem with my email or attached files.

I suppose they are trying to delay their response until this purchase is no longer covered by their warranty.

Hi,

I recently purchased the PowerSeeker 127 #21049. It appears that I am missing the finder scope top lens. I have the adjustable piece, I am in need of the top lens.

Would be able to provide detail on where I can acquire the piece I am missing? An help would be greatly appropriated.

Thank you,

Nikolay Kalmykovb

I would like to compliment Celestron Support's speed of response to my inquiry, and,their relevant helpfulness. I have a lot of Celestron equipment, and I much value their products support.

Celestron customer service were wonderfully helpful in providing me with replacement eye cups for my binoculars, which arrived today. So refreshing to encounter such friendly and cooperative people.
John M

I have used Celestron customer support for about 20 years and have never been disappointed. They have not only given me great service but they have often gone out of their way to help me. That is why I have the 90GT WiFi, NexstarSE 8, Evolution 6 AVX 9.25 and CGEM 11. Would all business support departments do so well we would all be happier. Thank you Celestron!