Posted by Anonymous
I tried ordering a CarFax report on 9/29/16 and could not establish my logon. When I could not get the report I decided to seek other alternatives expecting to NOT be charged since I could not get through.
The next day I received an email from CarFax apologizing for the computer glitch and stating I could now attempt to get my sign on and to contact CarFax if my Card was charged more than once.
I check my credit card online and it was immediately charged $39.99 on 9/29/16. Did not seem to have any issues charging me $39.99, even with no assigned logon.
It is now October 5, 2016 and I have spent five days attempting to get a number to call CarFax. I get no response to my email sent five days ago, the chat function does not work, and there appears to be no way for me to get my @39.99 credited to my credit card or to speak with a live body.
I am extremely upset I was charged, never received a report, and now cannot communicate with a Customer Service Agent.
This organization has a total lack of service. Five days and cannot even reach a live body. What a joke!