Canon Positive Customer Service Ratings - page 2

I had the worst time trying to follow instructions when it came to printing using my Pixma MX920, until I spoke with Rohan. He was absolutely great! he walked me through the instructions without being frustrated with my lack of knowledge. He was knowledgeable,and professional. He knew exactly what it took to solve my issue and he walked me through it. Nice job Rohan!!! Thank you

To Whom It May Concern,
I spent about 2 hours today working with the most professional and knowledgeable gentleman today at the Chesapeake support center whose name is Kevin. My reference number for the trouble was 3008469394. He took his time, was thorough, and resolved the trouble which turned out to be a Windows issue. My hat goes off to Canon and to Kevin who is an excellent representative for your company. Just thought you should know.
Don Silberbauer

i wanted to indicate that my service person was exceptionally helpful! definitely got the job done. very helpful! very knowledgeable!
sincerely, p. leach. 10:30 am- 11:45 am 8.6.2018

I called customer service for technical support, Chris at station 260 was extremely helpful and patient with helping me setup my wireless printer!

Yesterday I had the opportunity of working with Samantha to help me connect my Printer to my computer. She was patient with me, professional , calm and guiding.I do wish other companies agents are as helpful as Samantha. Congratulations to Canon for having Samantha on your team. Thank you Samantha.

On April 26, 2018, I called Canon's customer help line and was connected to Charlie (ID S05667) who spent almost an hour searching for my printer problems and correcting them, including uninstalling and reinstalling. He was so patient and took the time to explain each step in a way that my non-techy brain could understand. It was obvious that this employee truly enjoys problem-solving and making customers happy. Congratulations, Canon, for having such professional employees.

Mike 2096-B worked with me this evening. He was very patient with me and resolved my issue graciously. I was a pain but he walked me through each step. He deserves recognition!

Tech Support Joel M. somewhere in NM was just great. Wish other company's had more like him.

They are great, loads of seniority-Kind and professional people. Very small wait time

I just finished speaking with "Susan #233) I asked how I could commend her and she told me. I had the best experience. She was very patient, very knowledgable and was the best I have had to fix my problems. I feel it was important to let you know how grateful I was to have had her assist me.

I have recently had to switch my computer system to Windows 10 and was unable to use my Canon Pro 100. I called your support line and spoke to James at station 260. This gentlemen could not have been more patient, kind and informative. I have been in customer service for 40 years, and this representative showed the kind of customer service you seldom find these days. He is a huge asset to Canon. My problem was solved quickly and courteously. I am not much of a computer whiz, but James made it easy. I will continue to use Canon products and will advise my friends and family to do so as well due to this young mans customer service. I don't impress easily when it comes to customer service, but this representative exceeded my expectations. Please thank him for me. If there is some kind of award he can receive, I hope he gets it. Thank you, James.

On 6 March a.m., I had excellent tech support for my CanonTS3120 printer from Nathan Athanose on your help line. I am in Winnipeg, MB. My printer was not connecting to my MacBook Pro laptop. Natan was pleasant, professional, patient & kind. He discovered that my Mac operating system was too advanced to connect with my printer & he found a way around this. As a result, I can print out documents, just not directly from my computer. This is not a huge problem as I have a mini iPad as well. Some of the things that Nathan initially explained to me were not located in the product manual and my printer would have worked had I not upgraded my operating system to High Sierra. Eventually my printer should be able to connect to High Sierra, I want to convey my sincere thanks to Nathan for his great help & I also wanted the Canon company to receive my comments.

Charlie was AMAZING. He assisted me setting up my new canon printer. The man has more patience than anyone I've ever been on the phone with. It took almost an hour (because my computer had to "update" for quite awhile plus I'm an old guy with not too much technical savvy. He stuck with me the whole time and got the job done. Thanks Charlie for all your help.

I would like to thank and acknowledge "Jeff" in the support dept. for helping me over the phone to hook up and problem solve my Canon Maxify printer/fax machine. He was knowledgeable, patient and able to keep it simple for me. And it worked. Canon has good products, but it is important to acknowledge the people who provide the service for the company and the products. Jeff, thank you once again. Sincerely, Dave Durr, California.

I want to tell someone how fantastic our experience was with Jean, Our old Canon MX870 "died" after several years and we bought another multi-function machine MX492. We could not figure out the wireless setup; so we called customer support. Jean helped us set up the printer and drivers, the fax (he even made sure we would get confirmations when we faxed), and the scanner (helped us setup a folder on our desktop to "receive" our scans, and taught us how to print from our iphone. We will continue to buy Canon products because of their support. Jean was awesome.

Dwayne made my day!! He listened, researched, gave specific directions...and my tablet is now printing...It was SO helpful. One of the best parts was that Dwayne was easy to understand...he was here in the USA.
Thank you Canon...you have won my loyalty...I'm a switch over from HP...

Hi, Kevin in Albequerque MN station 211-16-B was a tremendous help to me and my business today. He was patient, polite, friendly, and most importantly, solved the problem. Many thanks to him, Romi Epstein/Tacoma Acupunture

Kudos to Steven at Station 57 for his excellent understanding, patience and clear instructions to enable our MX982 to SCAN. It was a very lengthy time on the phone, but Steven at Station 57 patiently explored different avenues to achieve our goal. It was draining on my part but Steven never wavered in his kindness and assurance that we would be successful. At my age, with limited tech-savvy, it was uplifting to learn one more computer tidbit. Thank you, Steve

I had the pleasure of getting Wayne to help me connect my Canon print-copy-scan-fax machine and he was so patient and helpful in assisting me get it set up! I had tried several times to do it myself but I'm not tech savvy at all. Wayne went step by step and I was able to follow his instructions to get everything connected! I'm so pleased that he was available and I'm very satisfied with the Canon product and the assistance I received. His supervisor is John so I want to make sure Wayne is recognized by his supervisor.

I had an extraordinary experience with Lorenzo (station 95) yesterday, 1/3/18. I was trying to set up my new Canon printer and was having a lot of problems doing it. I called the Canon Support number and was connected to Lorenzo. He was extremely pleasant, wanted to thoroughly understand my concerns, was one of the most knowledgeable technicians I have "ever" spoken to regardless of the issue or the company I was calling. He walked me through each step in the set-up process and explained why we were doing it. He then went through each step setting up my wireless connection via my smart phone. Once the process was completed, he asked that I run several tests to ensure that each of the printing options I had available to me functioned properly, and they did. He then asked if there was anything else he could do for me, told me not to hesitate to call back at any time if I was having any problems. Then he said it was a pleasure to assist me. He is a real asset to the Canon organization. I told him if I was still in business I would want to hire him. He made such a positive impression on me that I will always look at Canon products first before buying any other brand.

12/04/2017 GREG is an excellent Printer Tech Support employee, he is the whole package.
THANK YOU GREG!!!!!
I hope that this comment goes into your personnel file, you deserve it because you are:
Knowledgeable
In control and prepared to assist the customer
Can deliver detailed exact information with easy to follow instructions
Concise
Professional
Polite

I had a problem with my printer. Stephen at station 232 was great. He was professional, knowledgable and helped get my wireless MP 620 printer up and running quickly. It is so refreshing to make a phone call to technical support and have it be hassel free. I asked Stephen if I could write a note to his boss and he gave me a customer feedback site but I could not log into it so I hope this message gets to Stephen's boss. Stephen 232 is an asset to Canon. Thank you Stephen and Canon.

Kevin, at station 308, in Costa Mesa was a great help to me. This man was a professional, he made it simple and he was clear over the phone. He guided me promptly to the trouble I was having and fixed it over the phone, I was amazed! Thanks Kevin, I am a Happy Canon customer.

Chris (211-17-B) in Albuquerque was outstanding. Hope the email request I filled out gets to him and his supervisor! I tried to use customer service as he suggested in the answer to my question but it doesn't work as someone else said.

My name is Barbara, and I am in station .

I have never encountered a person with so much patience. She helped me set up my new canon mg3022. We tried several times and she walked us through and we hit snag after snag, but she remained patient the whole time. If it was not for her i would be returning the printer instead of writing this commendation.



PS. after dealing with me she deserves a raise.