Canon Customer Service

User Reviews, Ratings and Comments

Canon customer service is ranked #5 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 118.50 out of a possible 200 based upon 863 ratings. This score rates Canon customer service and customer support as Acceptable.

NEGATIVE Comments

403 Negative Comments out of 863 Total Comments is 46.70%.

POSITIVE Comments

460 Positive Comments out of 863 Total Comments is 53.30%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating

  • Canon

    Customer Service Scoreboard

    • 118.50 Overall Rating
      (out of 200 possible)
    • 403 negative comments (46.70%)
    • 460 positive comments (53.30%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 6.5 Issue Resolution
    • 6.6 Reachability
    • 4.5 Cancellation
    • 7.5 Friendliness
    • 7.5 Product Knowledge

Add your review!

Posted by Anonymous


Cannon G3270 printer.........2 printers in 3 years !!!!!!.......A piece of crap! No more....at one time I thought Cannon was top of the line, but no more!

Posted by MC005


I purchased a TR4720 printer on October 16, 2023, through Amazon.com (see attached receipt) and attempted to install it. It didn't work. The printer is perfectly functional and the issue is the "forever problem" of installing it on a Windows computer - that is why I bought it: Epson doesn't work with Windows 10 anymore. I tried to get support: Canon SELLS customer support, which is illegal and outrageous, but I bought it. I just complain as a last resort, given that big corporations are by definition dishonest and exploitative. Canon refused to send me the code, and refuses to provide support for their product. I am not *asking* for support: I am demanding it.

Posted by legolas


Poorest support ever! After uploading a new Canon official firmware my printer became unusable, and since I bought it a bit more than 2 years ago, now it's not covered by guarantee. Canon support response was basically throw it to the trash and buy another, we give you a 20% discount on our website. Just amazing.

Posted by Anonymous


My friend had to call customer service for her printer she's had for a while. The man on the phone asked how old she was, and after she ignored that question he continued but then asked again a few minutes later. She told him she didn't understand what that had to do with the pertaining situation and he snapped at her. She told him there was no reason to be a jerk and his words were "what did you say? Bet you won't say that again." Also before this he was turning on her camera! Absolutely RIDICULOUS and not o my unprofessional, but extremely creepy and scary. If that's who they has working for them, then I wouldn't trust this company for anything.

Posted by Becky25


Had a horrible time getting this simple Canon printer set up. The disk didn't work at first. Online they insisted on too much info before you could even think about getting support. By phone it was the same, and you couldn't get a person. Just the robot thing. The online site had a lot of uncoordinated information. Just a nightmare. No instruction manual so you had to go online and the instruction manual was mentioned with a summary of sections, but their was no link to get to it. Person I finally got by calling sales was of no help, uncaring.

Posted by Anonymous


It's going to cost $55 to get an answer to a problem that shouldn't exits. This sucks.

Posted by j.


Took over one hour to get thru to a human being. Their AI that answers their 800 number has no way to make a complaint. Told by an agent that there is a FEE for talking to an agent to clear up my complaint about a malfunctioning product.

Posted by GEW


Purchased a 2nd Cannon all in one in 2014 (Image Class MF8580 CD), a big disappointment from the 2006 machine I purchased which offered the very BEST Support and the only reason I purchase a new Cannon all in one.
Called today to get support to get the scanner to work and info on how to replace a toner cartridge and was told that the support was no longer available due to age that I could look it up on the web, which I had already tried. Will NOT buy another Cannon product.

Posted by Marc


Zero technical support....zero...have to have 10 digit number...don't have...put in credit card...my bank denied do to possible scam...can't talk to anyone...super terrible...I'm dead in water with junk...

Posted by Jib


Worst purchase ever. The Canon customer support is pretty much non existent. Trying to reach them by simple email, they do not openly provide one. We bought an EOS M200 on vacation, after I forgot my cell phone on the charger, at home. Now I have 1000 pics of Alaska, that I can't even see, other than on the tiny little camera face. The canon Camera Connect app is a joke and going to YouTube tutorials is useless. I pretty much feel like we took $500 and flushed it down the toilet, but as I've read from these other reviews, it seems apparent that nobody at Canon gives a s#*t about their customers, as long as a product has been purchased. It seems they are going out of their way to be unavailable, which is shameful. I hope this company is belly up in no time, bless you get someone in there to shake things up pronto and make the company a MUCH, MUCH more user friendly place.

Posted by Anonymous


Own a Canon Power Shot G7X MarkII. As a WI-FI camera I was interested to send pictures directly to my Google Cloud account! All the literature says it's simple! Not true. The process requires a software update to the camera that can only occur if you have a SD card reader attached to your computer and that you have a blank SD card to use!! In the age of WI-FI where everything is updated thru WIFI(Tesla for example), this is archaic! I would need a SD card reader for a software update?!? Canon needs to get user friendly!

Posted by Abhishek7827


Title: Disappointing Experience with Canon Warranty Department

My recent interaction with Canon's warranty department has been nothing short of frustrating and disheartening. I purchased a Canon product with the expectation that their warranty would provide me with peace of mind and support in case of any issues. However, my experience has been quite the opposite.

Firstly, trying to navigate the process of making a warranty claim was unnecessarily convoluted. The instructions provided were vague and unclear, and it took several attempts to even figure out how to initiate the process. When I finally managed to submit my claim, the response time was excruciatingly slow. It felt like my case was being neglected or ignored, which is far from the responsiveness I would expect from a reputable company's warranty department.

After weeks of waiting, I was informed that my claim was denied due to reasons that were not adequately explained. It was baffling to receive such a response after investing time and energy into following their instructions. When I attempted to communicate further to seek clarification, the lack of empathy and understanding from their representatives was deeply disappointing. It was as if they were more interested in closing the case quickly than in actually assisting a customer in need.

In a world where customer support and warranty services can make or break a brand's reputation, Canon's warranty department falls drastically short. The inefficiency, lack of transparency, and dismissive attitude have left me frustrated and regretful of my choice to invest in their products. This experience has certainly made me question whether I can rely on Canon's warranty for any future purchases.

Posted by [email protected]


I thought I was being scammed! How is it that you buy the printer then have to pay for the drivers? And it's not a one time purchase! I questioned the man about this and after not getting anywhere I asked to speak to his supervisor. I got hung up on. Then i called right back and He said the supervisor was busy and would call me back. That was yesterday and I still have not heard back from him. So, then I figured I would see what I could do to fix my printer problem and guess what? As long as you don't use Canons software the damn thing works just fine. I will never buy anything that says Canon on it ever again!

Posted by Anonymous


Cannon, seriously!!!! wake the hell up. you are deceptive, dishonest your advertising is completly false, but do you care? absolutely not. go ahead, look after your profits, crap on your customers, This is most definatly my last cannon product!!!!!

Posted by Everybody


Canon Inc. needs to shut down. Please. They cheat. They do not play fair. They purposely have confusing diagnostics and setups on all of their devices so that even intelligent people have to call in to pay for service.
This is ruining the world. Companies like this need to be stopped. They are taking advantage of honesty. They are creating mistrust. They are what represents evil and greed and sneakiness.

Posted by hatmet


I waited so so long to talk customer service representative to return a lens I bought before 15 days. Returns should be easier, like orders.

Posted by R3500


Sad that Canon USA customer service would not offer phone support for my five year old camera, saying it was obsolete. Many times I have gotten prompt service from Samsung for even older products. I have been a Canon user for fifty years but this does not speak well for the company.

Posted by Bill


I should add if you are under warranty where they might have to pay for your repair they may be good. Out of warranty...NO ONE TO TALK TO> DISGUSTING

Posted by Bill


The absolute worst when it comes to servicing consumer products. They simple don't do it and will not talk to you. Pathetic. Will never buy one of these printers from them, or any other product for that matter

Posted by Louis


Called Canon support 4 times and was not given live service unless I created an account......I have a brand new printer and it won't download the drivers etc. And you will help after I sign up and that is illegal unless you inform the customer prior to purchase of your rules & ploicy

Posted by Anonymous


We like to send our toner cartridges in for recycling. Canon does not make this easy to do, requiring you to go online to print your own label. HP provided pre printed labels making the cartridge return a much easier process. Today I spoke with someone who said they have discontinued the toner recycling program and suggested we use a local one. We don't have a local one that I'm aware of, so I guess these are going in the garbage to further polute the landfills.

Posted by Anonymous


Trying to get tr4722 installed. Been dealing with it for hours. Tried getting hold of canon, endless road blocks or pay $.
Just read your reviews. Obviously your printers suck, you know it and have no intention of fixing it. But you will help if we pay you! Great American business model!!!
Thank you for showing what a low life company you are.
If you had a brain you might figure out how much more money you could make doing things right
You ask for my email but couldn't verify it when attempting to open an account ?? ♂️

Posted by Aiwass


This is height of worst customer service or help-line ever. They don't want to help you, let alone speak to you. I'm lucky by son is a IT consultant and knows how to fix things. DO NOT BUY CANON PRODUCTS. GO WITH EPSON. MUCH BETTER PRODUCTS AND WAY BETTER CUSTOMER SERVICE.

Posted by UPSET CANON CUSTOMER FOR 3 YRS N


I HAVE A CANON PIXMA TR4520 and bought it for a clearance sale of a little over $100. now i see why...its a wireless desktop printer which i will never buy another wireless printer again, and the ink runs out quickly and the paper usage to me is horrible when it comes to printing usage. what really pissed me off is that when i 1st bought it i had a hard time setting up for the replenishment services and creating an account; so i gave up on setting the account, and then months later it began working so now i can get ink refilled when running out. my other problem is when the printer just loses connection for no apparent reason and i have to reset the wifi on it; it keep having an error about the printer which that popped up out the blue and i couldnt tell you what it means; i just dismisses it and as long as the computer works, i am ok with it. when it comes to the printing on both sides of a paper, when its time to do so and have it print on the opposite side, it keeps getting jammed into the feeder and i have to try doing it manually, and that doesnt work if your not knowing how to feed the paper back into the printer; had to go thru alot of ink and paper to see how to properly reload the printed sheet so that i can print on the other side. the "print manually" option from the printer settings doesnt work; i had it to print more than one page and was waiting for it to fininsh and tell me to flip the other sides, but it kept stopping at one page and at one time wasnt even printing the correct page selection i chose. when it comes to support from these people, its hard to reach them, they make you pay about 20$ for phone support and will credit it to you for a future purchase if they phone support couldnt handle your problem, when looking on their webiste for a particular support your needing, you go through several and i mean several valleys and links to find what you are mainly looking for. now i got to find a canon repair specialist near me to see what i have done to this stupid printer now that i cant get it to print and align correctly. it's giving me the 5100 error code and after trying the options listed from the manual, looks like ima have to find a support specialist...and yes it comes from me being angry with the thing and being aggressive with it ALL BECAUSE I COULDNT GET IT TO PRINT ON BOTH SIDES OF THE PAPER without having to go through such hassle in doing it and having to try so many options and ways of doing it to where i wasted paper and ink i just had replaced!!!!...WHY COULDNT THE THING JUST PRINT ON BOTH SIDES OF THE PAPER WITHOUT CONSTANTLY GETTING JAMMED UP!!!??? WHY???!!!!!

Posted by Gregory


Bought the G3202 so I wouldn't have to worry about buying ink cartages but they built in a counter so the printer would fail just out of warrantee. Ink pad full. Haven't even gone thru the ink that came with it. It is 14 months old. Will never pay for another canon printer. Greed is a sin.

Add your review!

Posted by Anonymous


I contacted Canon Support today following a few days of trying to connect my iPhone to my new Canon printer ( MG3650S )
with no success
My contact was Ana, she was so patient, helpful, friendly and very knowledgeable
She had my iPhone connected within a short space of time and was as excited as I was to be connected successfully
I would definitely recommend Canon Support ( especially Ana ) Many thanks

Posted by Keith


Keith was amazing ! He was so patient when I had no idea what I was doing . He was very helpful and kind

Posted by Anonymous


Person very very helpful and patient with me even when I am hard of hearing. Resolved my issue with copier. PS: Purchase Canon ink cartridges not third party if you want your printer to work properly. This is the second issue i have had with third party cartridges.

Posted by Anonymous


Charlie was Ian incredible help to me this morning. I was hoping to get him again when I had to call back. AAA rating

Then I got Jeffrey and ha actually fixed my computer/printer problems. He was awesome as well. Thank you so very much to both these guys AAA rating

Thanks

Posted by Micki L


04-13-23 Canon Tech is Outstanding. The technician was knowledgeable, personable, & patient. He explained step by step what I should try. Each time we found the step didn't work, he suggested a different step. He stayed with me until my printer was working perfectly. After 2 days, the printer continues to work perfectly. This was my best on-line tech assistance experience ever ! I am so impressed with Canon service, I plan to post this as a Canon review.

Posted by PML


I had a really awesome support experience with Zack yesterday. I wish I knew how to send Canon a feedback form to praise him. They sent me a form for a different representative I had spoken to briefly, but Zack was the one who really went all out and above and beyond. After a power outage, my Canon printer was not communicating with my computer. The problem turned out to be on my end with a unit the printer had been plugged into, not with the printer itself, but he tried all kinds of things and suggestions so I could get the printer back online. And it's an old printer that's no longer even in warranty, but yet he spent a lot of time trying to troubleshoot the issue. He even called me back a couple of times when we got disconnected. I wish all customer support people could be as nice as him, and I wish I could reach him to thank him for all his trouble and to tell him I finally figured out the problem and solved it.

Posted by attyfield


I had a call yesterday on 10/6/22 with a guy named Andrew at 11am EST. He was awesome! You guys need to keep him b/c he REALLY knows his computer stuff. I had three other people, one of whom was a Canon employee before yesterday and none of them really solved the problem. Andrew knew the importance of the IP address in relation to my problem and fixed it.

Posted by Anonymous


I'd like to thank Barbara in customer service for a very pleasant experience regarding re-downloading canon icc profiles. She was knowledgeable, patient and guided me through steps to reinstall and hopefully resolve the problem. Thank you Canon for providing excellent customer service. I own 3 Canon cameras, a Pro1000printer and knowing you're there helps in choosing photo and printing products.

Posted by Eagle


Canon's customer tech service is free and excellent, IF-IF-IF you can wait long enough to link with them. 2.5 hours last month, and 1.5 hours today that was "wasted", because I couldn't be available for longer time. If a known problem exists how come they are not informing people by putting out on alert of "fix for _____ is in process, buyer beware we have great printer yet this is a known bug/impossibility currently." My fix needed is "if you have a MacBook, the printer times out and won't wake up when you want to print." A known issue that maybe they have been working on, yet years have gone by and they continue to sell several printers with same difficulty.

Posted by Rich


I had an awesome customer support experience today with Scott. My Multifunction machine was not printing properly and Scott was very patient and knowledgeable. He took me through the troubleshooting process and stayed with me until the issue was resolved.

I cant say enough positive things about Scott and the telephone experience.

5 Stars for sure!!

Rich W Illinois

Posted by zmgalen2000


Canon has among the BEST customer service I have ever dealt with! For one, since they are based in the US, their workers are all fluent in English and technical terminology, and shipping times are fast. Their products also tend to be very reliable, so I have rarely ever needed to call them, but when I HAVE, they have taken care of issues instantly.

For example, I had some questions about my camera and its body handling. As I called, the customer service agent had the same camera in his hands, and he walked me through each thing he was doing and had me replicate it.

Second, we purchased a laser printer that was making a weird noise. We called a few months later and they replaced it with a refurbished model. That one was also making the noise, so they gave us a brand new one after they connected us with a senior team!

They are also very easy to reach via phone or email, and all responses are kind and professional. Have never had a single negative experience with Canon!

Posted by LIANNE


Janet really helped me solve my printing issue - very nice, friendly, professional and helpful. She stayed with me on the phone until everything was solved.

Posted by Anonymous


I'd like to thank Tamika in Customer service as well as the various other service departments she provides customer support i.e. video cameras and binoculars. Tamika took the time out to help me register my online purchase through another vendor so that I could receive assistance by the technical support department to set up my all-in-one printer device. kudos for Tamika! Thank you for making my experience delightful. Keep up the good customer support.

Posted by Mr Jim.C


I needed assistance on how to update my camera ? (1DX Mk II) . I truly appreciate the technical support I received from Mr Jim C.
He was very knowledgeable and helpful to my needs ,I give him a %100 rating .
I thank him for all his heard work , patients and time.

Posted by rolo


I had a tough time after buying a new Canon printer, called their customer support and spoke to Rania, she was incredible after 20 mins, she got me going.

Posted by Anonymous


I needed help with scanning a document on Canon Printer Ts6120. I spoke to George and he was so knowledgeable, patient and kind.

He resolved my issue and I can't tell you how hard it is to get professional customer service. He was superb.



Just had to tell you what a Wonderful Job that George did.

Posted by Anonymous


I just punched a Canon printer and I had some questions about getting better color and another problem. Barbara Station 237
She was not only completely knowledgeable about my problem but also extremely patient and stayed with until I understood what to do. She was very kind in helping me fix both my problems . I already really liked Canon printers but she made me want to keep buying your products because of the great service he gave me. She is definitely is an asset to your company.

Posted by BTB


I purchased a replacement large capacity Canon toner cartridge, which turned out to be defective. Canon technical support, after some discussion, agreed to overnight another one even though it was past their normal one month replacement period (I was trying to be prepared so bought the cartridge before absolutely needing it and was out of town part of that time).

However the second replacement cartridge they sent was a starter low-capacity version versus the high-capacity, which was disappointing. I noted all this on the Canon online survey and literally within minutes received a call from a supervisor who said they will overnight a high-capacity cartridge! I have otherwise had excellent service from Canon for many years and this example shows why my next laser copier will also be a Canon. All companies should provide this level of service!

Posted by Anonymous


Thank you so much for Jesica, station 31, who was so helpful to me connecting my printer.. She made it so much easier for me to connect. She had lots of patients with me.

Posted by canon450series


I am writing to compliment Kevin for the help he displayed with me with my problem.He is very clear and patient. thank you John Floss a happy customer.

Posted by Anonymous


I have a new Canon printer that I was having difficulty with setting up the wi-fi and wireless connections to my other devices. Mathew, in tech support was extremely helpful and very clearly and patiently walked me through every step until we got it completed together. I had a very pleasant and stress free experience with Mathew and would love to reach him again in the future.

Posted by Frankie


Having recently utilized your technical services, I highly commend one,Josh @ station 230 for his expertise and communication skills in walking me through the detecting and eliminating software problems (malware/virus) causing loss of communication between my printer, Canon MB2320 and both my desktop and laptop computers. VERY WELL APPRECIATED!

Posted by Anonymous


Our CANON was not connected to whatever could make it work. We called Canon support and were lucky enough to have Darwinn help us. He was extremely knowledgeable and patient. He walked us through the process of redownloading our printer to our laptop. Our printer was not printing letters consistently. After helping us to connect with the printerI, he sent us an article about to clean the printer...the letters were perfect after we did what the article instructed. I can't say enough about how helpful he was!

Posted by Scribler


I am very pleased with Canon customer service. I didn't always get the help I hoped for, but their solutions to my problems were more than reasonable. In one case, my MF laser printer rejected a new Canon cartridge. The printer had been used little, but was out of warranty. They sent a new cartridge overnight, but the problem wasn't resolved. At that point, they felt the cost to repair would be more than the printer was worth. They offered a very good upgrade price on a newer model. Because the printer had been used very little, I investigated further and concluded the problem was shipping damage that didn't show up until I tried to change the cartridge. Not Canon's fault. Just bad luck for me. They did everything reasonable to help.

In another case, after several years of use, the flash on my Canon SX50 quit working. Technical support made a couple of suggestions, but none worked. Again, the cost to just look at the camera would exceed the value. They offered an upgrade to a refurbished SX60 at a very good price, so I took it.

My third experience was my "new" SX60. I only had it a week, when my strap gave way and the camera hit the sidewalk with the lens out. The only visible damage was a very small scratch on front of the lens assembly. However, the lens would zoom in and out a few times before displaying a "lens error" and shutting down. I called technical support where they made a couple of suggestions that didn't help. Then they sent me a prepaid return shipping label to send the camera back. They evaluated the camera the same day and told me the damage was not covered by warranty, but for under $100 they would send me a new or refurbished camera. I agreed and within two days I had a replacement camera, within a week of when I originally damaged it. At first, I thought the strap that gave way was poorly designed, but I've since determined I attached the strap wrong. Should have read the instructions.

Posted by Anonymous


After an update to my WI-FI, I couldn't use my printer. I called Canon several times, and was told that I must go back to my ISP. After three times of going back & forth between Canon, & my ISP, with no success, I was frustrated. I waited a few days, & decided to try one final time. The Canon Tech whose name was Aaron had me go to my cell phone, (I print from my cell phone), & it showed that I needed to put my WI-FI information in, & IT WORKED! He wouldn't leave me until I was able to print from my phone to my printer. I cried. I told him the frustration of what I had gone through. He was patient, professional, & was sensitive to the fact that I couldn't accomplished the fix on my own. I never received a survey of our session on the 17th of August 2018, but I wasn't going to not let Canon know how this young man got me back to being able to use my Canon Printer. I had to write to thank Aaron, & let you at Canon know how much I appreciate what he did for me. Thank you Aaron!

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