British Airways Customer Service Complaints - page 2

I was injured in a road accident so my wife and I were unable to join my son on a booked flight to the USA. I tried to claim on my travel insurance for mine and my wifes unused tickets, but my son who booked the flights was told as he paid with a combination of cash and his Air Miles we couldn't claim the cash element back which was less than mine and my wifes tickets cost! Is this correct, if so why?

I tried to book an oversea flight but the website just would not let enter my payment. They send me 3 emails to tell me how much they want me to book that flight and even offered a discount with my frequent flyer miles. Clicking on their link provided an error message that this flight was not available. I finally called and after some wait was told they might have some glitches. I could book the flight over the phone and the service charge would gracefully waved but the price would be roughly $100 more. Then the agent's computer crashed and had to call back. I was told the old price was 1 hour ago (that is how long it took me to talk to a person) and the price has gone up and would go further up the longer I wait. They refused to honor the web price whereas I gracefully declined to book with them. I checked back 1 hour later and lo and behold my original price was still available and this time I actually could have booked. But I went to United instead and saved an additional $100 to the best BA price with a comparable itinerary. It was not my preferred arrival time but I figured that the extra $100 will buy me plenty coffee maybe even a massage...
This better not be a scam to squeeze more money out of customers

British Airways provides absolutely ZERO customer service.
My daughter in-law was flying out of China on her honeymoon and BA wouldn't let her board the aircraft with her husband (my son) because the ticket was booked in her English name (recently married) and not her Chinese name. I can understand this to a point but my son had to board the aircraft and leave her behind in Shanghai, hundreds of miles from home, on her honeymoon!!!
How insensitive can you be. BA cancelled the flight (both legs) and are refusing to refund the flight which we are contesting.
My advice is DEFINITELY NOT to fly with this airline - We now fly Air Chine or Virgin which is much much much better - BA doesn't even understand the meaning of CUSTOMER SERVICE!!!!

Booked two seats in the emergency exit row at £15 per seat British airways changed the aircraft so we no longer had the seats we had booked. I applied for a refund and on two occasions was told it was going through but received nothing. Contacted so called customers services to be told by a somewhat off hand woman (obviously does not understand the concept of customer service) that I was not entitled to a refund despite the fact that I did not get what I had paid extra to get. Avery poor experience all round.

I could not find a place to post my review and warn people to book on the British Airways unless here.
From my sincere heart I would advise people not to book on this airways. It is not only me who did not believe on the weak rate given; my experience with this big thief let me feel Yes the weak rate shown on this website for BA is really right and reflects the awful airways.
I am writing these letters and I really feel sorry of my initiative to book through them. Now I believe that it was my first and last time to book a flight via BA.
The story starts in September when I booked a flight before half a month.I cancelled my booking when I knew that my single visa to London is missing my father's name. I called British Airways claiming for refunds as I participated to be a member on their executive club. Firstly the officer told me to hold on for two minutes as he goes to ask his manager and he came back to me after 15 minutes. He repeated the same holds on with me for three times. My call took me more than 40 minutes just to claim for refunds.
Secondly he told me that i get a refund of 40 euros only. I complainted to him that this is really disappointing. I did not cancel my flight but because of the visa it is cancelled and they go a report from the airport checkin desk. Then he let me wait to ask his manager for another choice and he told me after 15 minutes of holding on that i can be given reschedule flight but provided with conditions as follows:
I must reschedule on that day of calling them
I can not give my ticket to any one or change my name
They will charge me over the reschedule service taxes of around 120 euros.
The reschduled tickets should not exceed the original booking fare and I pay the difference in cost.
If I reschedule for the flight with lesser fare than the original one, they will not pay me any pence.
I was astonished with their reply. They oblige me to travel again even if i do not want to. And they want me to use their flight and requires high service taxes over the reschedule booking.
At this time I believed that really they are playing with customers and stealing their money. I really have not thought that there is a A flight company staling its customer in our world.
I was thinking as British Airways is a good Airways but from this experience I share it with previous complaints against this Airways is a sufficient evidence to let the people who read my post to change their minds and travel with other Flight Airways.
I am reflecting my own experience to warn people from this airways. Their Airways is like a spiderweb where customers get trapped.
Sorry for taking your time and hope readers think carefully and read other's complaints against this Disgusting Airways.

On 01/21/2015 I had booked and paid on the website of British Airways BKK, an air ticket BKK-Lon-BKK, Proof of booking: . Name: Weiske / Klomklao. On 05.20.2015 we canceled the flight on 05.20.2015. BA promise with Email attachment, refund of the fare to my Visa card account. Refund: 78310 THB. But BA not pay refund since May 2015 back.Waiting now 6 months BA response and the reimbursement. What happens with BA service?

BA did not take my luggage on the plane and delivered it a week later just in time for me to bring it back. I completed their painful forms and have heard nothing for a month . The customer service????? centre is perpetually giving an engaged tone

I bought a ticket for my family in June for $5075. It was a refundable ticket. Two members did not travel on one league of the ticket. I asked for a refund. After several hours on the phone, the customer service representive provided conflicting information. First they said my refund was being processed and later said it was a non refundable ticket but this was not indicated any where on the ticket. Finally British Airways over billed my credit card by $1771 in addition to the cost of the ticket and i was also billed an additional $14.16 by my credit card company in fees and charges. This is very fraudulent and the service representatives are not helpful in correcting this error.

On 1/21/2015 I booked and paid through the website of British Airways BKK an air ticket BKK-Lon-BKK on the name Weiske / Klomklao.







On 20/05/2015 I must canceled the flight because my travel companion has not received a British visa.



Our planned visit to London was only 3 days because we had there a 12 day Euro Expat scheduled bus group travel.



The beginning and end of the tour was London and we need get visa. But we not get that Visa for GB.



OK, that's over.



British Airways sent on 20. May 2015 confirming my cancellation and told me to repay the amount on my Visa card account to.



Since 20.05.2015 I wait for the refund of the amount by the British Airlines.



Refund: 78310 THB (nearly 1900€ / 1500 BTP) Booking number: YGXCCW Weiske / Klomklao from 21/01/2015



I have already requested on BA Service site and send fax, because of that money-back transfer Received neither an acknowledgment of receipt of my request and not get an answer ether the Money.



What going on BA...they have no interesting to pay back.



Think that's not correct from BA Services.

What else I can do.



Thanks

Armin Weiske

hi



my one baggage is lost on 25aug 6:30pm in vancouver main airport.



flight no. BA867/25aug/BA89/25aug






last name: divsalar



I didn,t recived my baggage since aug 28 5pm



i am a known case of cardiac disease and my important medicinse are in this baggage

and now i have some serious cardiac problems.

On 1/21/2015 I booked and paid through the website of British Airways BKK an air ticket BKK-Lon-BKK on the name Weiske / Klomklao. The booking reference: YGXCCW.

On 05/20/2015 I had canceled the flight. As my travel companion has not received a British visa. Our planned visit to London was only 3 days since we had been there a 12 day Euro Expat scheduled bus group tour. The beginning and end of the tour was London.

OK, that's over.

British Airways sent me on 05/20/2015 confirming my cancellation and told me to repay the amount on my Visa card account to.

Since 05/20/2015 I am waiting for the refund of the amount by the British Airlines.

Refund: 78,310 THB Booking number

I have already requested on the site, because of their money-back transfer (06/22/2015). Received neither an acknowledgment of receipt of my request and not get an answer.

What can I do to finally get my rebound? You can help pleas contact me: thanks.

British airways customer service is the worst i have ever experienced, waiting for 24hrs yet no one to pick the call . its just appalling.

Dread full customer service, web site does not permit flight changes, 35 minute wait for customer services, AVOID!!!

Two complaints made, neither ever responded to. Shocking customer service.

From British Airways Executive Club Member




British Airways and Chase Bank are committing fraud by falsely advertising the transfer of Chase points to British Airways when British Airways rules according to British Airways telephone representative in India makes it absolutely impossible to do so.







We are unable to transfer our Chase points to British Airways after 4 hours of trying today. We have British Air Award Tickets on hold but we can't complete the transaction because When Chase tries to transfer the points, they get error message "Invalid account number or ineligible to participate." The account number is valid.







British Airways telephone rep says the reason the points won't transfer is because the names on the Chase accounts must match perfectly with the names of the British Airways Exec Club account. When you sign up for British Air Exec Club, the website instructs that "all first names exactly as they appear in your passport" and same for last name "exactly as it appears in your passport." For me, that would be, Nancy Ann DuBro. For Gary, that would be GARY ARNOLD DUBRO.







However, Chase credit card accounts has my name as NANCY A DUBRO - Chase does not require that your name on your credit card matches your passport exactly and today Chase says they can't change the name on our accounts to match our names in our passports.







I'VE TRIED EVERYTHING BUT ACCORDING TO BRITISH AIR TELEPHONE REP IN INDIA THERE IS NO WAY FOR CHASE POINTS TO TRANSFER TO BRITISH AIRWAYS EXEC CLUB UNLESS THE NAMES ON BOTH THE CHASE ACCOUNT AND THE BA ACCOUNT ARE EXACT. BOTTOM LINE, THIS MEANS THAT NO CHASE ACCOUNT HOLDER WITH POINTS CAN TRANSFER POINTS TO BA. Chase telephone rep says they can't do anything about BA rules on exact name matching to passport, and Chase can't change names for the transfer of points. Do you have any ideas? We've hit a wall.



Nancy and Gary DuBro,

Paid an AWFUL lot of money via OneWorld Alliance website for a RTW ticket that unfortunately used BA as their main booking airline. The promises or easy online changes to flights and flexibility are all lies. Been on the phone twice to BA to ask a simple question about changing dates of flights. Was 30 mins on each time, first person wasted 10 mins of my time and just passed e to someone else. Second person wouldn't even send me a simple email with my flight changes. How hard is it in this day and age to send a bloody email for Gods sake?!
After 2 calls 4 days apart and over an hour wasted they still couldn't answer my question about flight changes. I don't know whats going on but its pretty terrible!

As post 27 Apr, I'm still waiting for a receipt for flight 2 Mar 15 despite chasing on four separate occasions and never being able to get through on the phone. V poor customer service

Britsh Airways Is Terrible! Can Someone Teach Your Customer Service Employees How To Answer The Phone??? That's Step One. Step Two Is Sending Me A Receipt That I Have Needed For 3 Months!

Never Again.

Fly With Any Other Airline!!!!!

I paid for an exit row seat 26C on mu flight Buenos Aires/ London. on April 2th.



My seat was occupied and was sold to another passenger, so they put me in a regular seat 16F, and they told me to ask for a refund.



How can I do this? This is my reference number



seat 26C paid 83USd.



with my master card, on April 1st. 2015.









Thanks



Dra Astrid L. Margossian

For about the 10th time I have been on hold for over 50 minutes trying to get through to a BA Executive Club representative to fix something. Of course the website won't allow me to do it. WORST CUSTOMER SERVICE EVER. This is not a one time thing. Getting through to them is ridiculous. I swear on my life, as soon as I have used up my current bank of Avios miles I will NEVER give British Airlines another penny of my business.

without a shadow a doubt the worst customer service ever. delayed departure to allow person alight thus causing delay of over 1 hour 30 minutes departure with consequent late arrival at destination. missed connectiing flight abandoned at 10.30 in heathrow airport with no help had to find a hotel book new flights miss adays work and fly home following day.

submited email tweeted, phoned ..appalling level of customer service on hold for 55 minutes, telling me will be 28 days or more to receive confirmation that flight was delayed !!!!

British Airways customer service is the most terrible I've ever seen.
It's been more than 6 months since my claim started and still no resolution.
The worst part is that no one from BA even bothers replying to my messages. No one.
I will never, ever fly again with this so called 'airline'.
I will make sure all of my friends, relatives and co-workers don't use BA services at all.
Please, use any other airline except British Airline. You will feel betrayed.

Absolutely awful airline. I booked a business class ticket with BA for the first time in years and had to miss the first leg of the journey due to a family funeral. Because I didn't take the first flight BA cancelled all of my flights and would not reinstate them even though I could prove I intended to take the first and had a family bereavement. Back to Virgin now and lesson learned, never try to fly with them again. How can they justify that behaviour whether they have a legal standing or not!

You could not make it up!
Trip of a lifetime for for two mothers with there two daughters to New york departing at 6pm saturday[LAST NIGHT] on a trip of a lifetime,staying at the Waldorf Astoria, a trip organised by B.A. for4 nights.
Currently so far, the girls boarded the plane and sat on the run way for 4 hours this evening, no food or refreshment,no information other than an air supply issue. You guessed it they left all passengers to cook, after that, they transferred them to a premier inn, no food and told them to fly tomorrow morning. in the meantime the wadorf has not received payment from b.a and is cancelling the room!!!!

I am a Brit living in the U.S. wanting to return to visit family. In the online process of purchasing my BA tickets, there were difficulties in confirmation of booking. I chose B.A. being British and believing in the high BA reputation. However, no one in BA customer services is able to help, and in fact lays the blame on me. Is there a human side anymore to BA? This should not be a laughable point, (I see my concern is shared with several others judging by the comments below this one!) Are BA doing so well financially that they don't need good customer services anymore? Hmmmm, maybe we should go elsewhere next time for travel options, and tell our friends our experience. Word of mouth is very powerful, and the impersonal nature of their customer services doesn't do their great reputation any favors! How do I get a human from BA who has the authority to make their own decisions to respond to me?
Yours truly
N. Henry