Barnes and Noble Positive Customer Service Ratings - page 2

Marklinda at Customer Service was very helpful and patient with me. She didn't have all the answers at first but she always went back and got the right ones and never failed to be polite and professional. Thank you so much.

The customer support was EXTREMELY helpful. They talked me through identifying hidden files on my Nook to reinitalize for use with Adobe Digital Edition to be able to drag and drop library books from my Mac to my Nook.

Voila!

I suppose that I either I am one of a few with good Barnes and Noble experiences, or the only people bothering to write are angry!

I bought a Nook Classic in the summer of 2010 and it was by far the best purchase I have ever made. The books are inexpensive, they download immediately, and the bonuses you get when you go into B&N are fabulous!

I had one experience where I ordered a SparkNotes and the one I ordered was not the same as the one that showed up on my nook. I called Customer Service - was on hold less than 5 minutes. I explained the issues, they said they would fix it if possible, but if they weren't able to then they would refund my money. By that afternoon the incorrect copy was removed from my library and my account had been credited for the purchase price.

I am a loyal B&N customer!

I went to a BN store in Gaithersburg, MD to buy a Nook Color.

The staff was friendly, very helpful and attentive.

Needless to say, I enjoy going there, and reading experience on NC is great.

There is no store close to me so I ordered online. I was told that the book was on back order so I was disappointed but then they shipped the book out the next day. I have been in their stores when I travel and I do prefer the customer contact experience.

I was just at the Bsrnes and Noble in Oceanside and a guy by the name of Brian who works in the DVD section, gave me execellent customer service. He needs a raise, if people were like Brian everywhere, customer service would be outstanding world wide!

I have only received excellent customer service at my local Barnes & Noble. They have friendly, knowledgable staff who answer all my questions. They recommend books to me and have located a book when I only had a few words of the title that I heard when the author was on the radio.

Dear Put-off,

How arrogant of you to think the world should revolve around you. Had you ever considered not reading books and magazines without paying for them? A bookstore is a place to browse and buy books and magazines. You then take them home and read them. If you want to go somewhere and read in silence; that's called a library. Thank you for taking your 2 dollars for coffee somewhere else.
I have shopped at Barnes & Noble in Saugus for 4 years or so. The employees are always pleasant and helpful. The store is neat and clean. The only thing I don't care for are people who think it is their personal library. When I buy a book, I'd appreciate it if it hadn't been touched with someone's greasy, crummy hands.
So, again, thank you for leaving.

All of these fools don't know how to READ the order process, if you actually READ the details then you would have a clue as to it is YOUR fault that the order did not process. All of my orders have been very successful, and I have ordered a lot from them. Ships with in 24 hours means that the order processes within 24 hours, try READING! We live in a time where everyone wants instant gratification and cannot handle it any other way. YOU ARE ALL F****** cry babies!

I recently ordered a custom book from B and N's Tikatok service as a mother's day present. I waited until the last minute for this, and ordered several days to late for delivery on-time printing and delivery.
What impressed me was that, even though I was oblivious to the problem and didn't say anywhere that it was a mother's day gift, I received a personal e-mail from the company letting me know that the delivery would not be ready for the holiday and offering a full refund. I wasn't entitled to one, and it was totally my fault, but they offered it anyway and sought ME out to do so.
I declined, of course, and instead gave my wife a PDF of the book (BN provided me for free) on mother's day and the real thing several days later. She loved it, BTW.

I have never had a problem with ordering books from Barnes and Noble, by complaint is about a change to their web site.

You used to be able to click on the link for Books - Coming Soon and see about 20 books listed each week, for the next 5-6 weeks. Now, you see 3-6 books and to see more, have to click on "see more books for week of X" and when you do that, it lists over 7,000 items for the week. It was much better the old way, not sure why they changed.