Anthem Blue Cross Customer Service

I was on hold for 30 minutes and got transferred to someone with a thick accent. They kept putting me on hold and coming back saying I cannot get the same EOB that you send to my Doctor office. Unbelievable.

I'm just tired of your customer service number on the back of my card I've been tired of it for 3 years but anyways they are useless they cannot help me with absolutely nothing I think they helped me but they give me the wrong information after the fact I find that out I'm just nobody's story gels I am just tired tired tired all I'm trying to find out is the limits of my coverage for a prosthetic device not one person what do I got to do to get a simple question answered man I'm pissed. Oh oh oh my name is Cassandra Brown and I'm in Missouri Blue Cross Blue shield maybe it's the kind of insurance I got I don't know but you guys have been really good to me for me to have to get this angry and do this is wrong man it's not even right it's my life okay I'm trying to get my life back not somebody giving me a b******* story just appease me over and get a rating that I always fill out very well I feel those out but it's always after the fact that I got to do this and get angry because I find out that their information they just gave me is wrong now why do I do tell me where to go from here get a different company is that it because if they don't care you don't care right sorry about the no punctuations I'm pissed and talking into the phone have a great one

My mom is a cancer survivor she was displaced on her job. She called to pay out of pocket to Anthem blue shield. She is having heart issues and her doctors are at Christian Northeast. The insurance company called and said she wasn't covered and she has been paying 200$ for 6 months and she specifically said keep my sane doctors with the plan. Now today they said she can't have the heart surgery whenever the customer service rep is they need to be fired. She can't get social security and doesn't have a job. Now she has to cancel her surgery because of this customer service person not paying attention to what he needed to add to the plan.

Awful beyond belief!!!!!!! Getting the run around for over a month, seven phone calls, and FORTY total transfers, I tried to cancel my policy. Then, I promptly get transferred another TWELVE times!!!!!!!!!!! I always ended up in talking to someone in Mexico who conveniently never has a supervisor available (his name is Armando and he is always away getting Starbucks, or so I was told TEN times). So instead of cancelling over the phone, had to write a snail mail letter. Which took them THREE MONTHS to cancel my policy. After which I challenged the payments with my credit card company. So now Blue Cross collections started calling me demanding their money back. You are not getting another cent from me jerks!!!!!!!!!!!!!!!

HEADS UP!!! Just found out that Anthem Blue Cross Blue Shield DOES NOT COVER the states of CALIFORNIA, NEVADA or COLORADO. You will have to go to another insurance company if you live in those states.

Anthem member services in the Philippines are horrible! They are rude, inefficient, and incompetent. I tried to make a complaint but the agent was arguing with me and didn't want to transfer me.

Switched to Anthem Blue Cross in January. My physical therapy which is a very common and offices in every city, is not covered. Half of our prescriptions are no longer covered. To pay premium prices, I'm not worried about going to the doctor.

Worst business that I have ever gave my money too! Stay away at all cost. They denied almost every claim of 2022 and customer service repeatedly has lied to me. Also expect 3 hour phone calls where they hang up and don't return your call. Definitely avoid this company for health insurance!

I waited on hold for 1 hour and finally hung up and called again and after being on hold for 30 more minutes I finally get an answer and no one is speaking. I can hear people laughing and singing and speaking Spanish but no one answered me directly. I am very unhappy with Anthem's customer service.

The only company with worse customer service than Blue Cross/Blue Shield is eBay!!!!!!! These dimwitts make about 75k a year to do nothing but transfer people all day!!!!!! Anytime anyone calls about anything, you'll eventually end up at a call center in Mexico City where English might as well be obselete!!!!! And if you ask for a supervisor, they always give the same excuse (getting a latee) and the same name (Armando Garcia) for why they do not have a supervisor available!!!!!!!

There are many people who need a job, anyone is replaceable. The CEO of this company needs to reconstruct departments and hire people who take their job seriously. The claims department has already been cause of lawsuits, seems like they are on verge of yet another. FYI if you submit a claim you need to spell everything out as if your are speaking to a 5 year old and specifically note everything because they do not know how to review documents or communicate. Wondering if they do this intentionally to avoid paying out claims. Be aware of they 30-60 days too, because If they cannot locate something on your document it's rejected and your 30-60 days starts over after resubmitting. Horrible horrible company

I have needed to call customer service many times over the past year and am frequently frustrated by the mistakes Anthem has made regarding medical bills for my son. However, on three occasions I have had very positive interactions with three different representatives. Most recently I spoke with Reya on 11/10/22 and 11/14/22 and she was very helpful and persistent in addressing my questions and concerns. She followed through with additional phone calls and called me back after we were disconnected. In addition I spoke with John on 9/20/22 and Connie on 7/28/22 and they were both also very helpful. They resubmitted our claims for review and adjustment and our issues were resolved. I appreciate those employees who speak slowly and clearly and spend the time to make sure they understand my problems.

This may be long. I was recommended to get Botox injections for chronic, debilitating migraine headaches. I finally was forced to retire due to lost time at work (after 20 years in the same position). Before agreeing, the doctor's office worked to make sure the injections would be covered completely. The first set were covered. The injections didn't really help which isn't unusual for the first set, but I agreed to a 2nd set three months later. These were the the most painful injections of anything, anywhere I have ever received. Anyway, they weren't helping me either until the very end of the 3-month period, but the insurance hadn't paid yet and I wasn't sure I could go through this again. So I am now on a fixed income. Today I find out the insurance didn't pay $300 towards this appt. I contacted them and gave them the info for both of the appts. I let them know they got approval because they were medically necessary and wondered why this second one cost me $300. I let him know I couldn't afford it because I'm on a fixed income now. When he finally came back, he said they made a mistake on tje 1st one so he was going to resubmit it. I said, "You,ve got to be kidding?" I contacted for help on something that I was told would cost me zero. Now this jerk was going to resubmit one from 7 months ago so now I will owe $600. Thanks!

You call the exact number for the exact department you are trying to reach (for me, it was to report a technical issue). Every single time, the person who answered had to transfer you, and eventually ended up (again) every single time to their call center in Mexico City!!!! Not one of them speaks English properly, and every single time (and again) that you ask for a supervisor, they put you on hold for about 5 seconds, then pick the phone back up and say "my supervisor Armando Garcia is getting a latte at the Starbucks in the building." LIARS!!! Complaint filed with the FTC and my policy cancelled, after writing them a (EXTREMELY) nasty letter to their headquarters in Indianapolis. Had 2 friends also cancel their policies after the EXACT SAME THING happened to them!!!!!!!

Call centers blatantly lie to get you off the phone when they can't solve the problem. Which they have no training for. They can only read what happened in the past. Waste of time.

The last two years customer service has become a nightmare!!! The way they speak to you, the lack of knowledge, and the lack of professionalism. I hate anytime I have to call them!!!

They should stop outsourcing their customer service to the other countries. I get transferred all the time . Idk if they're being lazy or don't want to do their job at all. They still get the ID member wrong even when I keep repeating it over and over again. It's frustrating!

Anthem Blue Cross Ppo Sucks

F Minus

Blue cross would be better off hiring monkeys for their customer service team. You will waste your time and breathe trying to get a hold of these people. Be prepared when you do get a hold of someone they wont know jack. They will transfer you around like crazy and each person you speak to just gets a little dumber each time.

Anthem is terrible about keeping people on hold for hours. This morning call waited a half hour then call dropped. Agent didn't call me back so called the number waited another half hour and was told I had the wrong number and they couldn't transfer me. So called back and now still waiting 45 minutes later and still no representative. One hour and 45 minutes of wasted time. Anthem blue cross blue shield customer service is terrible!!

Been on hold for 4 hours, given an email address that doesn't work

worst customer service ive ever experienced. was on hold for over TWO HOURS between 3 different call transfers. Was having some sort of verification issue while trying to re-enroll and no one seems to be able to help, period! each department i was transferred to said "oh we cant help you with that you need to be in touch with this other department" which i had already talked to said department! Why have a customer service line if they are of no help whatsoever! my free afternoon was wasted. i got no where. still cant continue my enrollment process. Anthem really sucks.

On hold for over an hour. I am having to listen to the same jingle and robot thanking me for for my patience. I have been thanked for my patience over 150 times! I think Anthem is intentionally being sadistic to keep people from calling. I finally get a representative and the communication is so poor. She doesn't understand why I am calling.

There is no customer service with Blue Cross because all you do is sit on HOLD FOREVER. This goes for the provider line as well.

I callec today,Sept 23 about 1:15,Domonique took care of my problem. She provided excellent service.She has a friendly voice,is knowledgeabe a joy to speak too. She is an asset to your company. Thank you

As a former employee of over 10 years, I could literally write a book on how horribly I was treated by most of the supervisors and co-workers I had to suffer. Lying, backstabbing, and unprofessionalism was a daily occurrence. It took time but I learned how to play the game of "C.Y.A." just to get through the day. I would have quit but the economy was in the toilet and there were any other jobs to even apply to. The final year got increasingly tougher, but instead of hearing out the hourly employees, their solution was to take the position that we were the cause of zero moral and forced us to take an 8 hour "Team Building" seminar to learn to be better workers. The final straw for us came when our department was lumped into others they deemed "unimportant" and outsourced to another country. We were told to our faces not to worry because "there are NO layoffs in the foreseeable future". A month later we were all filing for unemployment. And how they went about it was even worse. We had to first train the overseas workers before they made our department manger fire us hourlys (many of whom were his personal friends). After he did corporate's dirty work, they stabbed him in the back and fired him (a 20+ year employee) over the phone.