Posted by Enrique
I just got off the phone with Enrique. At the beginning of my call I was very irate with the automated service. Needless to say, poor Enrique was getting an earful. He remained calm, helped me see where the problem I was having originated and went above and beyond to assist me.
I have dealt with AT&T Customer Service in the past and the majority of the time have had difficulty even understanding what was being said to me, either because they were speaking too quickly, had a heavy foreign accent, or BOTH.
I wish all Customer Service Representatives EVERYWHERE were as well-spoken, kind, and helpful as Enrique.