Posted by Anonymous
AT&T apparently thinks service calls are optional. Doesn't show up, doesn't contact me to let me know, doesn't try to reschedule. I get a single text go say they are running late with the option to reschedule TWO DAYS later. I work from home and rely on my internet for my job. Their customer service is also a joke: reading from scripts without actually trying to understand, lying to me, endlessly putting me on hold to not actually do anything, promising call backs then never calling, and no offer of any sympathy/understanding/compensation for mu frustration, wasted time and lost work time. Absolutely shopping for new internet. Never use this company!!!