Subway vs Firehouse Subs
Customer Service Comparisons
Best Customer Service Rating
Firehouse Subs has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Firehouse Subs | 31.83 | 315 |  |  |  |  | |
| Subway | 29.70 | 920 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Firehouse Subs has had 315 total customer service ratings of which 19 have been positive and 296 have been negative. This has resulted in an overall classification of Disappointing.
- Subway has had 920 total customer service ratings of which 58 have been positive and 862 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
