El Pollo Loco vs Del Taco
Customer Service Comparisons
Best Customer Service Rating
Del Taco has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Del Taco | 29.71 | 236 |  |  |  | | |
| El Pollo Loco | 24.94 | 65 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Del Taco has had 236 total customer service ratings of which 13 have been positive and 223 have been negative. This has resulted in an overall classification of Terrible.
- El Pollo Loco has had 65 total customer service ratings of which 1 have been positive and 64 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
