Duke Energy vs FPL
Customer Service Comparisons
Best Customer Service Rating
FPL has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| FPL | 30.01 | 371 |  |  | |  |  |
| Duke Energy | 27.62 | 441 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- FPL has had 371 total customer service ratings of which 26 have been positive and 345 have been negative. This has resulted in an overall classification of Disappointing.
- Duke Energy has had 441 total customer service ratings of which 23 have been positive and 418 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
