Cricket Wireless vs Metro PCS
Customer Service Comparisons
Best Customer Service Rating
Metro PCS has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Metro PCS | 31.03 | 1,300 |  |  | |  |  |
| Cricket Wireless | 27.06 | 1,521 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Metro PCS has had 1,300 total customer service ratings of which 94 have been positive and 1,206 have been negative. This has resulted in an overall classification of Disappointing.
- Cricket Wireless has had 1,521 total customer service ratings of which 83 have been positive and 1,438 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
