Cracker Barrel vs Red Lobster
Customer Service Comparisons
Best Customer Service Rating
Red Lobster has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Red Lobster | 36.29 | 462 |  |  | |  | |
| Cracker Barrel | 33.72 | 522 |  | | |  |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Red Lobster has had 462 total customer service ratings of which 30 have been positive and 432 have been negative. This has resulted in an overall classification of Disappointing.
- Cracker Barrel has had 522 total customer service ratings of which 33 have been positive and 489 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
