Cracker Barrel vs Kraft
Customer Service Comparisons
Best Customer Service Rating
Cracker Barrel has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Cracker Barrel | 33.72 | 522 |  |  |  |  |  |
| Kraft | 31.40 | 20 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Cracker Barrel has had 522 total customer service ratings of which 33 have been positive and 489 have been negative. This has resulted in an overall classification of Disappointing.
- Kraft has had 20 total customer service ratings of which 0 have been positive and 20 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
