Amazon.com vs Borders
Customer Service Comparisons
Best Customer Service Rating
Amazon.com has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Amazon.com | 53.69 | 1,184 |  | | |  |  |
| Borders | 41.38 | 167 |  |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Amazon.com has had 1,184 total customer service ratings of which 200 have been positive and 984 have been negative. This has resulted in an overall classification of Disappointing.
- Borders has had 167 total customer service ratings of which 20 have been positive and 147 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
