Zara Customer Service Complaints - page 2

Telephone number you advertise does not work , I bought a top from Zara blue water and need to take back I can't get there and bought on my card how can I return ? My friend had said they are going to blue water Sunday can they get s credit note if they take back on my behalf ?

Bought boots from the Zara store located in Philadelphia. A week later my purchase, one of the boot ripped. This was an on-shelf product so I assume a lot of people tried it on (which may have caused the damage). I did not have the receipt. I thought I was able to return it back to the store since I made the transaction through my credit card, however; it was not saved in their informations system. I didn't even want to return the boots, I was seeing if there was a possibility for an exchange and they completely ignored me by saying NO. I consider this as stealing because I barely got a chance to wear my new boots and they were already torn apart within a week. This is completely ridiculous. Although I did not have a receipt, I'm pretty sure there was other ways to look up my transaction (barcode, credit card). This was a lesson learned for me and I will NEVER shop or recommend anyone to shop at Zara anymore.

Staffs & or Manager(s) don't bother to see long line up at the cashier. They have 4 machines but they only use 1 & sometime just 2. I love their jackets especially, however very poor service. Store: WEM Edmonton. Not very organized setting -clothes are everywhere -just like foreve xxi... Good clothes but POOR SERVICE.

Hello

I received my order today and I would like to return because the size is wrong. However, the problem is I can't use any methods nether websites because I don't have account nor link that was sent . Because I didn't receive the conformed Email what I ordered .



May you help me!









Best,

Areej

I am completely disappointed by Zara's business practices. I have been shopping with them for years and spend at least $5000 a year at stores and online.

I recently purchased several items and returned 3 out of the 7. I only received credit for one. I called and was told someone would call me back with a resolution and I did not receive a call. I then sent an email and received a canned response that they did not receive the item and that no credit would be issued. I tried calling again and all the reps do is apologize and say there is nothing they can do. I asked to speak to management and they say, it has already escalated to management and they will not issue a return.
My years of shopping with them can show them I am not a scammer who is looking to pull a fast one. I literally shop with them every week. To feel that this type of thing happens will prevent me from shopping with them again. It is not good business practice and is unethical.
Beware of those who attempt to return items. Take them to a store and if there isn't a store near you, shop else ware.

I had ordered a few items online, but since they didn't fit I had to exchange in store. Since they don't do straight exchanges for online items, I had to return my items first then purchase the new ones, which I did. I was told that the funds would be credited straight to my account in approximately 2 weeks. I waited, nothing appear so I contacted customer service. They said everything was done on their end and the refund has been processed. I check my bank statements, nothing appeared. Contacted my bank, and they said to contact the merchant again. So after a few tries back and forth I am now in the process of disputing the return. It has been 2 months and I still haven't received my credit for my purchase of more than $100 spent. I have contacted Zara customer service multiple times outlining the requirements that the bank has given me in order to investigate the issue. Every time I emailed, they kept sending me the same invoice I had received previously. I believe the representative are overlooking my emails and not reading the specific details needed. It is probably my 10th time emailing again. I made sure to use size 20 font and bolded specific words... I hope this will get their attention. It is ridiculous that it has been 2 months, going on the third and I still have not received my refund. Zara customer service is worthless and has not dealt with my issue at all. They only sent automated emails and has not looked into my issue further. It is so disappointing as I was a fan of the clothing, but after this experience I will avoid the store completely.

Very bad customer service
Did not accept my return because I removed 1 small tag from inside of the pants. I brought it with me. Even after they refused to take it, I asked for at least a discount on the new pair that I was going to buy,and here they said no again.
Would I return!
NO!
Oh, also, I came in the morning, and their door was locked., I looked at the security guard showing him my watch that displayed 10:04 am., he just pointed to the register where the staff meeting was help. After management and staff acknowledged me, they continued their meeting,making me and already another customer wait. The door opened at 10:06... Great time standing by the doors of the store that had to be open by then

zara USA online service is the worst that I have ever experienced. it sends wrong cloth, it did not send right order even I sent back the wrong order and UPS has the record. You have to wait to receive the returned wrong cloth before you send my real order, but too late, my order was out of the stock after more than a week waiting. You do not return my money, but sent me a gift card to bound me to your store. Each time when I called your interpretative could not find the track number..... what a shame, You do not even have a place allow customer to rate your cloth and server! so much worse then AMAZON and J. Crew.

Very upset I shop at this store all time !!! This is my last time bought a jacket at the cross county location tried to return its two day over the month and the manager wouldn't accept my return

I Bought Some Clothing In Spain While On Holiday And Wanted To Exchange Them On My Return To Ireland But Have Been Advised That They Don't Do Exchanges From Another Country. I Was Advised That The Prices Are Different. Prices Are Different, But I Am Only Looking For The Price I Paid. This Is A Totally Ridicilious Excuse As Other Clothing Chains Can Exchange / Refund From Other Countries.
As A Frequent Purchaser In Zara I Am Very Disappointed With Their Return Policy.

I agree with the comment above. Zara's has no customer service. I bought a dress that was made of poor quality fabric. They wouldn't give me any type of credit, exchange etc. They sounded like the automated machines.

I bought 2 sweatshirts and the tear apart within 2 week of use.
I do not recommend to shop from this shop as your cloth will fall apart and they not refund or at least exchange. I recommend TK max. Always refund or exchange.
The reason of not refund, the manager she saying is not manufacturing fault, claiming that i tear them apart,