White Castle Positive Customer Service Ratings - page 2

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User Reviews, Ratings and Comments

White Castle customer service is ranked #348 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.58 out of a possible 200 based upon 288 ratings. This score rates White Castle customer service and customer support as Disappointing.

NEGATIVE Comments

261 Negative Comments out of 288 Total Comments is 90.63%.

POSITIVE Comments

27 Positive Comments out of 288 Total Comments is 9.38%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • White Castle

    Customer Service Scoreboard

    • 37.58 Overall Rating
      (out of 200 possible)
    • 261 negative comments (90.63%)
    • 27 positive comments (9.38%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.8 Reachability
    • 2.5 Cancellation
    • 3.7 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main White Castle customer service scoreboard page

Viewing positive White Castle customer service ratings 26 - 27 out of 27
« Previous
06
Jul

Posted by Anonymous


7/6/15 9:45PM

White Castle #060025.Went thru.Order 18 castles and 1 small fry.I had to pull up some and wait for my order.They brought it out to me about 5 minutes later.drive home it had 18 white castles with no small fry.$1.49 for a fry that I did not get.If I had to pull up to wait for my order.Dont you think they get it right?

05
Apr

Posted by Anonymous


4/5/15 9:14PM

Kudos to the recently opened White Castle in Jennings MO. To the young staff, and the people who had a part in training them. It is always a pleasure to see young people working like they want to be there. Keep up the good work!!!!

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Contact Information
Customer Service
800-843-2728

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Reviews & Ratings

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Company News
Employee of Louisville White Castle diagnosed with acute hepatitis A
LOUISVILLE, Ky. (WDRB) -- An employee of a Louisville White Castle has been diagnosed with hepatitis A, as the outbreak in Kentucky continues. According to a news release from the Louisville Metro office of Public Health and Wellness, the employee ...
White Castle USA Luge Slider Search is ready to hit the road looking for more Olympic medalists
COLUMBUS, Ohio – The nation's two foremost slider experts, White Castle and USA Luge, are ready to capitalize on the Olympic momentum that began with Erin Hamlin's 2014 bronze medal and continued with Chris Mazdzer's silver medal three months ago ...
White Castle Adds Plant-Based Impossible Burger to Its Menu
Impossible Foods, who owns the burger's recipe, says it's made with wheat protein, coconut oil, potato protein and heme, which contains the taste and aroma of meat. Lisa Ingram, White Castle CEO to USA Today Lisa Ingram, White Castle CEO to USA Today ...