Vtech Customer Service

Started a warranty claim for a defective battery on a baby monitor. Claim was approved the next day, been waiting almost 2 months for the new battery and every attempt at reaching customer service has failed, the stopped returning emails. Can't get through now. I highly suggest staying away from VTech based on their products and customer service.

Awful. Initially, when I called in with my issue of the camera stopping to work, the gentleman on the phone was great. Nice, friendly, all the things. That's where everything ended. It has now been 4 weeks with zero response both calling in and emailing in. We had to go buy another unit. I am attempting to have them reimburse me for said unit due to lack of ANY response for weeks but we will see how it goes.

The absolute worst customer service I have ever experienced. First rep could not understand what I was saying. The second was the rudest women. So unprofessional. I am a toy lover. Buy lots from them. Will never again.

Purchased the 5 handset system 10/22. The manual had to be downloaded and at best it was pages of sheer confusion. Too much focus on the smart block. The old system was fine with just caller ID. The Cell set up is not necessary and confusing. Even the Geek Squad had problems setting up this phone system!! KEEP IT SIMPLE, STUPID is all I can say. You
over complicated what should be an enjoyable phone purchase. If I had another choice I would not buy this again nor recommend it.

Horrible Customer service experiences multiple times. Poor internal product knowledge. Unable and unwilling to solve customer concerns. Never gets escalated to management. Service reps just keep saying "sorry you are having this experiences". Not notifying on their comany site products they have discontinued and don't offer workable solutions for customers.
Never will purchase their products again. Extremely disappointed.

No Volume, 4 Bars, No Return,!!! Store Said Computer Refused To Accept Return!!! One Week After Purchase !!! Resale Store Has 6 Vtech Phones, Still Unused! They Cannot Be Returned, Dont Work Either !! Bad, Bad, Very Bad Business!!

Do not buy Vtech phone. Customer service is only automated and eventually referres to sign up for a chat with tech site for $49 a month. No way to talk with tech support so none is available unless you sign up for $49 a month!

You want a comment for your return policy which is a nightmare to figure out and hard to reach a customer service rep. Your policy isn't easy to work with and that is not good business sense. I will replace all my Vtech devices for my business because I am not impressed with the phones anyway, but more so the customer service and return policy.

I have spent over an hour trying to find out where/who to send a Tracking # for a Returned System!! This is ridiculous!

Try to get a malfunction toy problem fixed just received for Christmas and they want me to send it to them and then 4 to 6 weeks (after they receive the broken product) in between for replacement toy that my child will notice his brand new toy is gone very quickly and have a melt down definitely not helpful acted as if they definitely didn't want to answer the phone and just sarcastic the whole time. I guess I'll stick with the malfunctioning toy. And request no more Vtech toys

Terrible attitude as soon as they answered the call. And just didn't want to help at all.

Why Are you's allowed to sell Anything is beyond me your products are shabby really cheap N nasty obviously I'm going to have to do more shouting as bought a watch from here last year and what arrived wasn't a watch it was a disease and now I have your nasty business again this time not only will I still have all my money in account u dirty yellow belly freaks vtec is by far worse company EVER STAY CLEAR THEY STOLE OUR OF MY GRANS ACCOUNT THEIFTS

Hello! I'm not sure if this is the right place or not, so please email me and let me know where to go if not. We just barely bought the VTech Gallop & Rock Learning Pony. We love it but don't have the screws for it, so the legs keep falling off. Could we possibly get some sent to us? Please email me for address. Thanks!

I have tried to contact the VTech Toys Customer Service by email, phone and through Return and Refund page but haven't received any success.
I appreciate if you could send me the two printable forms for RMA to be included with the return of the incorrect little mouse, as soon as possible. Thanks.

My daughter recive a vtech innotab Max as a present I year ago but I try to down load song but it just die and I can charge no more no more and I talk to a lady by phone about it.

My 2nd phone doesn't work. Says "out of range, no power at base". So I bought a new battery. Still doesn't work.
Tried calling VTech and put in my model # and they have no record of it. Then I tried anything to get a live person to speak with. But their number is 100% automated, with no prompt to get a live person.
What am I supposed to do now?

I have been trying to contact a customer service representative for well over a week now to inform Vtech of change in payment for antivirus protection for my laptop. Please call me ASAP My payment is set up for the second of the month.



Tino

I have been calling the customer service department and after 15 minutes, no one answered my call. How poor can it get?

to who it concern
We purchase a CS6771-3 ON 2/21/2017 took it back 2 days pass the 14 days limit.as we live 45 miles from BestBuy .so we wrote you this same letter and no respond. I am sending you another letter I would like to have some kind of respond as to what I can do. We did purchase a senior citizen from vtect.and like it
thank you
Janice & garnett gray

My son received a Touch & Swipe Baby Phone as a Christmas gift. From the moment it came out of the package, it seemed glitchy. Within 3 days, it just continuously played a few noted form one of the songs over and over until turned off. I assumed it was just a defective toy because I've been satisfied with my son's 2 other Vtech toys. I exchanged the phone for a new one and had the same issues happen within a few hours of being opened. I tried replacing the batteries and that didn't matter. The store would only exchange it, not refund it because it was out of the packaging. So I contacted Vtech. They did email me back quickly the first time. They said they couldn't give me a refund because they no longer sell products form their website and that the problem should have been fixed when I changed the batteries. I replied, reminding them that I had changed the batteries and stated that I expected a full refund or a different toy of similar value. I also did some research and found countless people with the same exact complaints about the same toy (both online reviews and people I knew personally). I forwarded this to Vtech to show them that it was clearly a faulty design and not just an isolated incident. They replied saying I must have put defective batteries in the toy, ignoring all of the other complaints. Each time they replied, it should be noted that they took longer and longer to respond.

We've been going back and forth for several weeks. Normally, I would just drop it, but their increasing rudeness is making me not want to give up until the issue is resolved (probably a lost cause, I know). So far, they have accused me of using old batteries, not knowing which direction to put the batteries in, lying about purchasing the product to begin with, and intentionally breaking the toy to rip off their company.

I've worked customer service and if any one of those things was said to a customer in the tone they used, it would have been a fireable offense.

To who it may concern
I purchase a DS6771-3 on 2/21/17 so the reason for a return was the letters was so small I could not read them. As we live 45 miles away from Lexington we didn't get to return until 2 days pass the 14 days limit, so the BestBuy store refuse to issuer a refund. We have purchase a senior citizen easy to read and we like it really well. We would like to return for money back would like to receive a address so we could return it
thank you
Janice & garnett gray

I am not if this is the correct site for comments/questions. I have spent HUNDREDS of dollars on the go go smart wheels play sets and accessories, we have the construction site, the treasure mountain train adventure, the train station with ramp, the rescue city with fire and police, the busy sounds play housse the doggie play house and lots of vehicles and trains, however, I am not finding certain pieces like people and vehicles, every site I am referred to by vtech the item is out of stock, or unfound., or available in store only but it NOT in the store. I am not complaining about the money, spent we are enjoying the toys, just need to add to the collection, and am frustrated about how hard it is to find parts. Specifically I am looking for the dump truck and the excavator vehicle, and a black play friend for the busy sounds house. Please help!

It would be nice if you had a phone number for customers to call regarding products but you do not so its very frustrating for me. Therefore I will buy something other than a VTech phone.

I missed two very important doctor visits due to the digital answering system. I spent 2 hours with the phone company to no avail in getting the answering machine to work. Then ordered three new answering machines. Called V Tech to chew some but found out they got my 75$ and I was the victum of an chew. Non existant customer service will never buy a V TECH AGAIN. I should sue them for FCC violation of access to medical needs via landline that is a clear breach of my access to medical care.

Absolutely pathetic customer service. Have waited over a month to be able to download learning lodge to allow my son to finally use his Xmas present. Still can't get it registered and when you contact help number no answer!! The worst service ever will never buy vtech again.

My father managed to block family by accident. Menu wasn't working so I phoned tech support. Quick and efficient service. Family can now phone!

called to follow up on a replacement of our baby monitor after it began having connection issues. erica was SUPER helpful and very nice. i had unknowingly failed to include one of the necessary photos for a replacement but once i sent that to her, she pushed the order for the replacement though!

I was having trouble logging onto my wireless laptop. Called v-tech. My tech was
Penn, he took control and found the problem, fixed it. He was very polite and helpful.

I just left a review on Google, but I forgot to mention all the techs by name! And I think everyone deserves to know who they are.

Thanks to Carlin, Penn, Angelo, James, Brianna, Tiffany; and if I left anyone out I apologize. Take care everyone!

Cherie OBrien

After initially finding the phone number didn't work, found it did on a different day!
Had a very friendly and helpful lady who dealt with my problem without hesitation.
The car in the rave car track set wasn't working properly. They sent a replacement car and rc within 10 days. Not even had to return old one
brilliant.

I had a issue with my out going calls I could hear people but they could not hear me. Thanks to a very nice young man I was able to get my phone back up and working.

I would just like to say I am 100% pleased with the service I received. My Grandson broke his Innotab Max by pushing the lead for the charger into the USB socket too hard. Warranty was void as he abused the item although he did not intend doing it. I phoned the company and got through straight away and the lady I spoke to was very helpful. She told me to return the item and a new one would be sent out to me. I posted the faulty one on Monday and received the new one on Thursday. Fantastic customer service. It makes a pleasant change for a company to be so helpful. My Grandson is such a happy boy now. He is not allowed to plug the charger in, that is now a job for his Mum or Dad. Thank you so much for dealing with this in such a friendly and professional way. 10 out of 10 to you. Andy Benstead.

If you call this number and enter the plain model # (e.g. 6229) it gives you options to order online, check your order/charges, get technical support, etc. They were AMAZING, I don't know how I got lucky compared to all the other comments here! I never comment on sites but after the negative reviews I felt this was necessary. The website gave me trouble so I called support and they gave me the online price and free shipping. They were cheerful too!

The person who said to dial 800-521-2010
Choose "1"
Choose "4"
then you can actually get a customer service rep. is RIGHT
This is the only way to get one. No response from e-mail. But rep handled it nicely.

I just called the corporate number and got through immediately. 1-888-722-8528. I was looking for a Vtech phone with an alarm built in similar to Panasonic models. She said Vtech didn't make them anymore but would forward my suggestion that they start making them again to their tech team.

I called today and got through to a representative quickly once following the prompts. The only one thing that disturbed me is that my one handset is only 24 hrs old and they told me to return it to the retailer unless I wanted to pay shipping because of the manufacture defect. I believe this is a issue that they should handle and not penalize the retailer to correct. The retailer has the overhead to operate which also in return had to purchase the unit to sale in the first place. I do not agree with this but overall I am satisfy with the quality of the product for the price that was paid. The one thing I will state is that you get what u pay for. You pay a little, expect a little. I have had big name brands an they were outstanding but the battery replacement prices out weighed the option for my purchase of the Vtech product.

I was lucky today to talk with somebody representative :-)

Phone: (847) 400-3600

I had no problem reaching customer service, but I did have to listen to all the options first. I just had a question on how to set up a feature; if you want to speak to someone, just select the option "if none of these options address your question" (or something to that effect), which I believe was 8 in the choices (after you put your model no. and a few other options). The person was polite and walked me through the steps to do what I wanted on the phone.

I found the support numbr very easy to use. You simply list the model numberof theproduct you re calling about and listen to the options. There was an option for sales and technical support. I found the FAQs to be extensive but did not solve my issue. However, at the end of the FAQ, there was an option to speak to a live rep. Therep was very knowledgeable and cuteous.