Customer Service Scoreboard
You're Valero gas Station at 1203 Austin Highway, San Antonio are used to be a great place to get gas. Homeless in vagrant population has increased and panhandling has become more aggressive. I know this is not your convenience store but today I noticed two hypodermic needle's on the sidewalk. Consumers will relate the business to Valero not the retailer. I did mention this to the manager and she said yes she understands that and she'll be the one that has to pick them up.
Store in Hastings Ny are not enforcing their mask requirements people entering store without mask and they are waiting on them without mask. If your store states mask required then store should imply with their mask requirements not right!!!!! All other stores refuse service if no mask
This Valero station is located at 320 West Grand Ponca City Oklahoma 74601..On November 12th my wife and I went to the this location to get some candy for her and cigarettes for me. We were a little low on cash so we asked to do a split pay on 2 cards. The attendant did not know how to do it so I asked for the managers help. This really upset her. I suggestedv that she train her employee how to do a split pay and at that point she told me not to tell her how to do her job and told me to leave the store. I asked her for the district manager name at that point she told me she was the manager and owner. This Lady to was very snappy and rude.. I will tell all my friends to shop elsewhere. I will not return for that kind of treatment.
The girl on night shift at the west Dixon blvd store .. In Shelby NC appeared to be nervous and couldn't stand still. I asked was she ok. She Proceeded to tell me she was in pain. Understandable, but to ask me if I knew of any pain pills for sale .. wow I'll never go back in there again ! Very unprofessional ....
Fired without explanation or reasoning I also didn't get a bathroom break working 3 rd . They took the chain so the door couldn't be locked for restroom breaks. Worked 2 / 8 hour shifts with no way to lock the doors to use the restroom. I was told to go when the truck drivers are in the store. That's unsafe. They could easily rob the store or rape and kill whoever is working 3 rd. Usually me and another female! I have contacted the BBB and a lawyer .
My sister and I went into the Valero on Dixon blvd late last night to grab a few things. One girl no name tag or smock But said her name was Lisa self and she used to work there. . Boobs hanging out of her tank top behind the register but states she does not work for Valero. Tells me to get the f out ! The girl with a name tag ( Michelle ) started cussing calling us drug addicts and whores. With customers in the store ! Very unprofessional and I plan on making sure everyone knows to avoid this store ! I e been going to this store for years. I know the managers well. I e told them about the problem and they still haven't done anything about the situation. I have a video of what happened if you have an email if you would like to watch it , send me a email and I will share with you.
The young white lady in there would not do lottery cause she had five minutes before shift change at 26 th and Marsha Sharp freeway it was me and another man wanting lottery tickets and I really don't appreciate her turning us down for her to wait on someone to come in April 16th at 5:55 pm.
This long-time, nearby customer is DONE with the Valero 303 Food Mart in Arlington TX. because of numerous non-working and unreadable gas pumps that fail to give receipts. Friday, I tried 3 different pumps that read my card, instructed me to select a grade, remove the nozzle and start refueling. Immediately, without pumping a drop, the screens read,"Thanks for your business." That wasted a lot of time, was highly annoying, and meant I had to travel to another station. Why in hell do you allow a station like that to remain open?
Good afternoon ,
The cashier at the following location was real rude to everyone and denied service to several customers . The cashier was a older white man with long beard who didn't have a name tag . When it was my turn to pay he denied my service just because he was arguing and using bad words with another customer and I told him to calm down .
Location :
2601 Nogalitos St, San Antonio, TX 78225
Took place on 1/25/2020 5:30 pm
Went into valero store employee named Jo at store 1115 San Pedro had very rude attitude handed her a 50 dollar bill was asked by her if I had anything smaller and i responded no all through this experience employee Jo mumbling under her breath and verbally cursed in low tone voice told her it's a convenience store they should have change her response was we don't like going into safe and at that time she throws 2 20 dollars bills on counter and says next to other Customer in line some type off repirmid or sanction should be applied to this individual for poor Customer relations and poor Company service
Please stay away from this gas station the guy who work in evening shift he looks dark skin he is so disrespectful he is a very stooped person.
He don,t know how to speak English he don,t know how to talk to the customer he doesn't have any experience.
he is doing something on his computer while the customer is waiting.
got a bad attitude and, seems to me a racist I am going to complain to the consumer.
Several times I have gone into a Valero near my home for coffee several times they will only have one type of coffee even though they have 4 machines to brew different types..now when asked if they will brewany more coffee their answer is always no ..who drinks decaf... I would think they would have decaf and regular at all times ... Why wouldn't they ? So I have to drive to McDonald's to get my coffee to start my night shift a big inconvenience ..
My family was visiting visiting Port Isabel, Texas and we stopped to get gas. My husband went inside to buy some drinks and pay $15 of gas. He mistakenly said we were in pump 4 instead of 14 but the attendant looked out the window and clearly saw we were parked in pump 14, but went ahead and set up pump 4. When my husband got back to the car to pump gas, it wasn't working. He quickly went back inside to to correct the mistake but when he walked in, the attendant pointed to another worker and said, "that's him" because he didn't want to assist my husband. They told him to go ahead and go to pump 4. We drove to pump 4, but someone was pumping gas there already. We asked the person if the pump was pre-set. He said no, he was using his card to pay for his own gas. I went ahead and got off the car (being 8 months pregnant) to see why the attendants weren't being helpful. The manager took us to the back to show us the cameras to prove to us that it was my husbands mistake for saying we were in pump 4 and not 14 and that he couldn't give us our $15 worth of gas. He refused to refund us our money or give us the 15 dollars of gas we had paid in cash. I stormed out furious stating that it was very poor management and that I would be contacting corporate about this. This is STEALING! They pocketed $15. The workers we spoke to were RENE and JOSE from store #2284. I still have the receipt showing proof of payment for gas which we NEVER received.
Date 5/6/2017 I was inside one of your valero's a soon as I walked in I had a terrible customer experience. And customer service . Me and my 3 children and 2 family members walked in , my 4 year old was on his bike and was told to leave it outside . I felt like the lady was targeting me but I said ok and we took the bike out. Kept shopping for my kids I dint mind , walked to the ice station made a lil mess and decided to clean up after my self as I try to get some napkins I felt weak and had to faint as part of my pregnacy I leaned on the counter to avoid falling . The employee told me to move because she had to clean the counter never once asked me if I was ok or if I needed help. I fell and faited hitting my head on your property . Woke up to the lady being rude telling me if I needed an ambulance I said no I could just sit it out and she said I couldn't be on her floor that I had to get up or she was going to call an ambulance . I forced my self to get up but I couldn't get up I had to sit back down as I felt like I was about to faint again. I got up 5 minutes later and proceeded to the check out to pay for my stuff. This lady had the worse customer service !! Please make your employees awear of the things they have to do to satisfy a customer I felt forced to move when all I needed was to rest for a couple of minutes . I don't have a name of the lady she was old and African American lady was not able to get a name the location was near holly hall
I was just st a store number 1503 and I got some nachos well the cheese machine was low I told the clerk. She removed the cheese bag and poured the old cheese into the chips she poured a lot which was okay but then she charged my an extra 99 cents for the cheese. Now if there is a limit then the cheese should come in cups however the cheese was old and was non pleasing very disappointed never again will I be buying nachos at Valero store if I'm going to get the old left overs and then having to pay for it. You should be ashamed of yourself for treating hard working customers like that the clerk name was Ida she said I had to buy the nachos because I opened the package which is true but I should have not have to pay for old cheese
I live in Rio Rancho, NM, very close to the Valero store on Southern and Nicklaus. I was holding several drinks in my hand (there are no mini hand-carts) someone else gets to the front of the line before me. That person wants cigarettes that the cashier has to go to the back for, then when she finally gets back the guy wants to take his time selecting lotto picks. This is all happening while the other cashier is making a plate of nachos, waits until the person at the other register is almost finally done to eventually offer to ring me up. By that time, she really wasn't doing me any kind of favor. She saw me there the entire time, and it was an inconvenience to her to stop what she was doing to help me. At the end of it all, I was the one that was inconvenienced....
Location; 2710 N Hwy 190, Covington, LA
June 30, 2016 @ 12:00p.m.
When in store to make a purchase; placed my money right by the cashiers hand.
She told me to pick it up and put it in her hand. This is were I also get my gas and usually make a purchase. Last time; too many Gas Station that don't have rude cashiers;
I went the valero in universal city. We walked in way before 9am waited for the cashier to refill the cappuccino machine she walked over didn't refill it and instructed someone else to refill it. We for over 30 min to finally get our cappuccinos cause they needed to refill it. We still had to pay for our free cappuccinos we paid 12 bucks. It's not about paying for it. It's the Customer service of the cashier knowing we were waiting on them for our free coffees and because of that we past up the time frame. I don't think we should've paid for it. I understand about complaining about free coffee after a spurs playoff win free coffee is hectic. But come on providing customer service especially when we are waiting on a rude person who obviously didn't want to do her job. Just honor what is obviously advertised free coffee after a spurs win. Do your job. Thanks for reading.
Very disappointed in lack of response fro manager at y0ur location in Keller Tx N Tarrant Pkwy. Experienced damage to right side of vehicle on 4-9-16in carwash
Need to replace 2 wheel covers and paint 2 inch damage to right front fender well. On Saturday was told manager would call 4-10....Asst took picture sof damage
I called 3 times on 4-10mand was told Mgr was outside. This is not major damage but my car is 1 month old. Mgr will not speak with me to find out how to file claim.
Dear Sirs;
I went to your store in San Antonio at Culebra and Les Harrison on Monday Nite at about 11:00 PM. The store was locked up early and the attendant was sitting in her mustang in front of the store. I asked her if they were already closed and she said no, so I waited another couple minutes and asked how much longer she would be. She told me to hold the F**K on. I left and went to the Shell Store across the street to buy what I wanted. I really dont care if anything is done about this kind of customer service as I will not go back into that store again. I figured I would let someone know about this.
Good morning. I live in houston and work all over houston, we visit many gas station but until today visiting one of your gas stations will not ever happen again. do to the rude and ignorant cashiers you have this coment will be posted on social media.
The store we visited is on grant road and canyon rose.
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